When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Applications Manager.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.TTEC is currently searching for an experienced Oracle EBS Delivery Manager who has at least two full cycle implementation experience. This position will be responsible forMaintain ticket matrix, overseeing a team of techno functional experts for delivery and project plan adherence. Must be a team player , thrive in a dynamic work environment spanning multiple geographies. Must have experience in AIM/OUM/ PMP / Agile methodologies.Our Manager, Oracle Duties & Responsibilities will include:* Experience in Oralce implementation EBS must. Cloud experience is plus.* Proficient in requirement analysis and business mapping of Oracle Financials* Exposure to Oracle Payroll and integration* Experience in any middle tier tool a plus* Creating UAT plan and conduction as per the plan* Experience to work with project management triangle ( cost , scope , time)* Maintaining SLA and improve on a continuous basis* Solid understanding of period end processes for a global company* Guiding team members for troubleshooting and engaging with right partners* Follow AIM / OUM methodology and documentation standard for enhancement/implementation* Planning and follow-through for regular RUP patches for payroll and year-end* Working directly with business stakeholder and managing expectation in terms of system capabilities and component delivery* Coordinating Ensuring financial complianceBasic Qualifications:* Bachelors / Masters degree in Financial Systems. MBA/Project Management Professional preferred.* Minimum 6+ years experience with full cycle Oracle EBS implementation* Must have lead teams of people* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of SOX /SOD compliance* Understanding of technical integration between various Oracle modules and 3rd party systems* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Manager, Salesforce Technical Consulting - Health & Insurance Industry

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Manager Sales and Strategy, Amazon Shipping

Amazon, Bengaluru, Any

BASIC QUALIFICATIONS- 3+ years of sales experience- Experience managing teams- Experience analyzing data and best practices to assess performance driversDESCRIPTIONThe sales manager should be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create a sales strategy from the ground up and to successfully execute upon our ambitious product adoption goals. The ideal candidate will have experience developing relationships across functional areas such as Operations, Finance, and Program Management, and will have a proven track record of meeting and exceeding program goals and revenue targets.Key job responsibilities• Strategic long term thinking for Amazon Shipping scale up plan.• Drive revenue, adoption, and market segment share• Earn trust of customers, both internal and external, and recommend product solutions that fit their business needs.• Measure performance, articulate root-cause analysis, and link to specific improvement areas.• Relay market needs and requirements back to internal Amazon teams including Product Management• Build and improvise on the overall sales and account management strategy• Contribute to the Amazon Shipping regular program updates and actively participate in WBRs, MBRs and QBRs.• Create program goals and related metrics, track progress and manage through obstacles to achieve your objectives.• Analyze current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance.• Drive and accelerate spend adoption through advising customers on best practices for using our product.• Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape.• Assess program risks, anticipate challenges, and provide escalation management when necessary• Identify prioritization and trade-offs for meeting adoption and revenue targets.• Drive both Sales and Program Management jointly.About the teamAmazon Shipping is innovating in the Operations and Logistics space and is looking for a self-driven, entrepreneurial, and commercial Sales Manager, to work with the external shippers and facilitate their usage of Amazon's logistics capabilities to service their own customers' needs as well as drive sales projects with the internal stakeholders for the different transportation requirements of Amazon businesses across India. We are reinventing everything from commercial strategy and lead generation to account management, and are looking for a senior enterprise sales manager that can partner and innovate with Operations, Commercial and Customer Programs, and Product Management as we scale our solutions nationwide.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 4+ years of sales or account management experienceSalary: . Date posted: 04/10/2024 09:15 AM

Manager, Media

Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Media Manager Working in the dynamic environment of Four Seasons global headquarters, the Media Manager will be an integral member of the world-class team that drives the strategic media vision for the growing lines of business within Four Seasons across: F&B, Retail, Jet, Yacht, Drive.Reporting to the Four Seasons Paid COE the Media Manager will be part of a team that leads the development and implementation of global brand media plans, innovation, and optimizations across lines of business. The successful candidate will be responsible for executing, managing, and organizing media operations & strategy across the digital landscape within the Four Seasons, understanding the nuances of each LOB and connecting media to respective business objectives.As part of this role, the successful candidate will manage stakeholders such as but not limited to digital media agency, creative agency, brand marketing, analytics, legal and external partners/platform stakeholders. Channels to be managed include but not limited to, search, social, display and video - executing a multi-channel integrated strategy and analysis. They will oversee LOB media guidelines, education, yielding consistency across investment prioritization. They will demonstrate deep subject matter expertise for Global media with a preferred knowledge of US market data, tech & platform capabilities.What You'll Be Doing:Cross-Channel Media ExecutionDefine digital marketing priorities, investment strategy, measurement requirements, and a go to market approach with an ability to focus on multiple media KPIs: Revenue, Acquisition, Traffic, etc.Develop channel prioritization to create media recommendations to drive innovation for each line of business, consumer/guest, and media objective.Support development of media approach by delivering partner/platform ideas and providing the link to historical performance and in-market opportunities.Manage communication between owned & earned team to integrate ideas & channel activations across communication vehicles.Lines of Business Media StrategyDevelop & maintain media planning roadmap and testing plans Global and Local markets based on business objectives.Define and develop strategies for activations in line with creative, designed to drive optimal KPI's.Work in partnership with LOB marketing teams to distil marketing calendar and objectives into a media plan.Work in partnership with paid media COE to ladder up to Global Paid Strategy.Audience Strategy & ManagementWork with key partners to focus on audience & data strategy to achieve consumer/guest goals.Innovate 1st, 2nd, and 3rd party strategies to build into each LOB media plan.Consult with Guest Insights on segmentation to create, actively manage, and optimize across media partners.Experience analyzing multiple sources of revenue data across Adobe Analytics, Double Click Manager (DCM), Google Floodlights, Meta Pixels and Shopify.Understand how to develop strategies around cookie deprecation; whilst working with analytics and Google/Meta to increase 1st party audience executions.Media Platform Operations & ControlsOwnership of Meta products and product feed within Four Seasons Business Manager.Work with the e-commerce teams for any product feed integrations.Lead invoice & actualization management with agencies, analytics, and partners.Responsible for campaign trafficking in line with agencies & creative production.Experience with Meta and Google shopping functionalities such as dynamic ads, shoppable posts, FB/IG storefront, live shopping, etc.Integrate & manage the paid digital and social instances to set up campaign deployment.Manage & update contractual obligations across partners with legal.Develop media plan governance and change management across all internal & external touchpoints.Analytics, Innovation & ReportingPartner with data/analytics team to track and measure results and provide analysis on the efficiency of campaigns.Work with each LOBs analytics team to determine ROI goals based on short- and long-term performance.Analyze and interpret trends to create innovation opportunities, compliance, privacy regulations and policies related to paid media.Create insights to paid media and lead wrap up reports to enhance paid media activations.What You Bring: College or University degree, preferably in a business or marketing/media communications program. MBA an asset.A minimum of 5-7 years of progressive experience in an agency or client setting.Preferable experience in bid management, campaign management/optimization or digital media operations within search, publisher, display, and social media.Experience with media agency management.Expertise with digital media strategy and activation; connecting these to brand, media, consumer & performance goals.Strong analytical thinking with the ability to clearly communicate findings and solutions.A deep passion and understanding of the advertising technology, innovations, and data/performance measurement trends.A proven track record of creating and executing Global Media plan that answer KPIs.Lead key media operations including budget management, stewardship of media buys, proof of performance and budget actualization.Key Skills: Exceptional communication (written and verbal) and interpersonal skills required to support a diverse team of employees, consultants, and agencies.Ability to deliver key results in an environment with multiple tasks and time constraints.Excellent project management skills - able to conceive and implement projects from start to finish, stay on budget, manage processes and expectations, and stay committed to deadlines.Passion for media innovation & new ideas.Insight to action through analytics.Able to work independently, solve problems, take initiative, and use good judgment.Well-organized, able to set priorities and be detail oriented.Outstanding resource and budget management skillsExperience in a client service role or in a marketing communications functionStrong leadership skills with the ability to lead, manage and train others.Experience managing the strategy and articulation of media across internal & external stakeholders.Highly results oriented with experience increasing top line revenue and driving ROI.Strong computer skills in a PC and Mac environment including MS Office (Word, PowerPoint, Excel), Microsoft Excel Pivot tables/VLookups.Adept to learning new applications.Experience with Adobe Analytics, Shopify, Google Ads Manager, Google Analytics (GA/GA4), Meta Business Manager, SA360, DV360This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/11/2024 09:55 AM

Manager III, Program Mgmt, Selling Partner Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR's work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamSelling Partner Services (SPS) provides services and solutions aimed at protecting our customers from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners.Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists, Business Intelligence Engineers, Business Analysts and Program Managers.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

Manager, Digi-Flex, Manager, Digi-Flex

Amazon, Chennai, Tennessee

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM

Regional Security Integration Manager

Microsoft Games, Sydney, Any, Australia

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Security Integration Manager. As a Regional Security Integration Manager you will be accountable for physical security systems and devices at datacenters and other related facilities within your assigned region. You will lead high-profile and business critical projects involving physical security systems design, implementation, testing, commissioning and acceptance for our worldwide critical infrastructure including datacenters, leased collocations, and other types of facilities. This opportunity will allow you to accelerate your career growth, develop deeper physical security expertise, and hone your collaboration and influencing skills. While you will be expected to travel to datacenters within your region, you will work with your manager to determine whether you can work from home partially or fully when not travelling. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Security Integration Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Partner with Security System Engineering and Security Operations teams to ensure security system and device health for operational state CO+I facilities. Travel up to 25% of the time conducting field site visits across the assigned portfolio of datacenters on a recurring basis to assess security system and device health, meet with stakeholders and suppliers, and implement plans to remediate findings of non-conformance. Review, edit, improve physical security designs and scopes of work for security system and project work to ensure compliance and standardization to established baselines, cost and schedule efficiency, and policy. Project management of End of Life, Move/Add/Change and other operational state security system and device projects in accordance with established baseline requirements, deadlines, budget, applicable employment law and company policy. Responsible for facility security system designs, implementation and specification of alarm systems, access control, video surveillance, burglary, and all other types of physical security equipment to achieve security program goals for special projects and initiatives. Collaborate with peer teams and organizations to ensure their team is aligned with broader strategy and initiatives, fully supporting leadership priorities, being good partners, helping reduce costs, time burden, and complexity, and being responsive trusted advisors. Maintain confidentiality, discretion, and protect Microsoft information without question. Embody our culture and values . QualificationsRequired Qualifications: 4+ years experience in Security Program or Program Management or related field. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: Bachelor's Degree in Business Risks, or related field AND 8+ years experience in Security Program or Program Management OR equivalent experience Certified Protection Professional (CPP) or equivalent Protection certification OR Physical Security Professional (PSP) OR equivalent Physical Security Certification. Direct experience in the engineering, design and/or installation of enterprise security systems in datacenters or other critical infrastructure environments is highly desirable. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/23/2024 03:19 AM

Manager : HRIS

, bangalore, IN

About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Position Title: Manager : HRIS Job SummaryThe HR Information Systems (HRIS) manager oversees the global Human Capital Management (HCM) system, primarily SuccessFactors. Reporting directly to the Director of HR Technology and PMO. It includes driving the evolution of the Human Resources function by developing, enhancing, and managing the HCM system. This position entails leading the HRIS administration team while collaborating with stakeholders, including global HR, payroll/finance, IT functions, and third:party vendors.Key Job Responsibilities:Release Management: Lead the HCM system release processes by aligning and prioritizing HRIS initiatives, defining change request intake processes, and determining release scope.:System Testing Strategy: Define and manage a comprehensive system testing strategy, including managing multiple test environments and maintaining a library of test scripts for all modules.:Integrations : :Change Management: Develop strategies for change management and communication to facilitate long:term system adoption.:Business Partnership: Establish partnerships with business owners to provide consultation on process improvements, releases, innovative solutions, and validation processes.:Data Integrity: Define global data integrity processes and audits, ensuring adherence to global data standards and collaborating with regional HR to improve data integrity in compliance with data privacy laws.:Permissions and Security Management: Implement and oversee permissions and security protocols within the HCM system, ensuring access controls and data protection measures are in place. :Integration Strategy: Develop and execute strategies for integrating the HCM system with other organizational systems, such as finance, IT, and third:party applications.:Team Leadership: Provide leadership and coaching to the HRIS administration team, managing workload assignments and fostering professional development.:Training: Oversee user training on system operations, including preparation of user manuals and delivery of training sessions.:Project Management: Lead projects ensuring integration with all relevant functions.:Process Improvement: Identify opportunities for process improvement and implement project management best practices.:Vendor Relationship Management: Manage relationships with third:party vendors providing HCM system services, ensuring adherence to service level agreements (SLAs), resolving issues promptly, and optimizing vendor performance.Preferred Areas of Education and Certifications: :Fulltime Bachelor's Degree :Minimum of seven (7) years of relevant experience, with at least 1:2 years in a supervisory capacity.:Five (5) years of hands:on experience in the SAP SuccessFactors domain, encompassing full:cycle implementation of SuccessFactors modules, from requirements gathering through testing, documentation, and final solution rollout.:Proficiency at an expert level with SAP SuccessFactors modules, particularly Employee Central, Recruiting, Performance Management, Goal Management, Compensation, or Onboarding.:Extensive experience in implementing and/or upgrading Human Capital Management (HCM) systems and ADP systems.:Comprehensive knowledge