Productivity Manager Salary in India - PayScale

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role overview: Salesforce is currently seeking a Manager, Technical Consulting (Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager and technical Consulting role plays a significant part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Financial Services practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Financial Services Cloud . Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end-to-end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable Salesforce Professional Services with a focus on performance, productivity & impact. Responsibilities: You'll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Financial Services domain projects at 50% utilization and balance that with leading your team of Technical Consultants. You'll be responsible for hiring, training, and mentoring our Technical Consultants on Financial Services so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into the highest-quality solutions that meet the customers' needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Financial Services consulting practice; serving as an active contributor to the community's overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 15+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/02/2024 03:14 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalentDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Operation Manager for its Fulfilment Center team. In this role you will working closely with sort centers (SCs), last mile (LMs), logistic partners and other stakeholders for smooth management of FC operations of BLX1. The L4 leader will be the POC to manage dedicate department of BLX1, and handle all escalations and metrics related to same. The person will also drive deployment of solutions for productivity and cost optimization of BLX1 along with other tech deployments to streamline FC operations. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects.Key job responsibilitiesEssential Functions- FC day to day operations management- Space, productivity and cost optimization for FC operations- Development of TL, BB PA and GB PA- People and stakeholder management- Focus of safe and high quality operations- Prepare bridge for WBR- Weekly manpower planning- Weekly Truck planning- Cap validation per lane and weekly capacity management- Reduce FC damage and losses- Drive AMXL FC related programsA day in the lifeEssential Functions- FC day to day operations management- Development of TL, BB PA and GB PA- People management- Focus of safe and high quality operationsAbout the teamBLX1 is the only own FC in AMXL network. Thus holding the key responsibility to drive creative programs to continue to optimize FC operations, which can subsequently be implemented in 3P network. In BLX1, there is a very strong focus on safe operations with high quality deliverable. We need people to look at things holistically at business level and chase aggressive timelines to deliver at high barWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSalary: . Date posted: 04/04/2024 10:19 PM

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

BASIC QUALIFICATIONS- 2+ years of team management experience- Experience an operations, project or program Manager directly managing and developing front-line managers- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisionsDESCRIPTION - Manage Testing Associates and Sr Testing Associates and will report to the Ops Manager. - Ensure delivery and process is managed well and have ability to mentor/coach the team to groom talent - Responsible for performance management of all the Associates & Sr. Associates reporting in to him/her, manage expectations of multiple stakeholders across different teams with in a program. - Be the point of contact for the team, interact with stakeholders for clarification queries/project execution/work allocation. - Able to work with multiple functions in understanding the end to process and drive improvements in the production tool. - Ability to work with devices and manage automation enabled projects - Required to onboard new projects or test scope by using known and established guidelines - Required to look at optimizations in the processes followed and bring about improvement in quality / productivity. - In addition to managing process improvements and work allocation, will also manage daily floor operations, create reports, track project/process metrics, review team's performance on regular intervals and also ensure productivity & quality deliverables are met. - Support hiring and training of new Associates - Able to present write ups and metrics for the team he/she is handling in business review meeting.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project deliverySalary: . Date posted: 04/08/2024 09:46 PM

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities- Manage, recruit, interview, hire, coach and mentor directs.- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).- Create and maintain a healthy and positive work culture.- Implement, establish and meet departmental and company goals to improve business outcome.- Identifies problem areas and works to implement solutions to effectively resolve them.- Evaluate employee performance and systems to identify trends and recommend improvements.- Contributes to team efforts as needed to achieve desired results.- Acts as an escalation point and incident manager during critical high severity escalations.As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience.- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:19 AM

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM

About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Position Title: Manager : HRIS Job SummaryThe HR Information Systems (HRIS) manager oversees the global Human Capital Management (HCM) system, primarily SuccessFactors. Reporting directly to the Director of HR Technology and PMO. It includes driving the evolution of the Human Resources function by developing, enhancing, and managing the HCM system. This position entails leading the HRIS administration team while collaborating with stakeholders, including global HR, payroll/finance, IT functions, and third:party vendors.Key Job Responsibilities:Release Management: Lead the HCM system release processes by aligning and prioritizing HRIS initiatives, defining change request intake processes, and determining release scope.:System Testing Strategy: Define and manage a comprehensive system testing strategy, including managing multiple test environments and maintaining a library of test scripts for all modules.:Integrations : :Change Management: Develop strategies for change management and communication to facilitate long:term system adoption.:Business Partnership: Establish partnerships with business owners to provide consultation on process improvements, releases, innovative solutions, and validation processes.:Data Integrity: Define global data integrity processes and audits, ensuring adherence to global data standards and collaborating with regional HR to improve data integrity in compliance with data privacy laws.:Permissions and Security Management: Implement and oversee permissions and security protocols within the HCM system, ensuring access controls and data protection measures are in place. :Integration Strategy: Develop and execute strategies for integrating the HCM system with other organizational systems, such as finance, IT, and third:party applications.:Team Leadership: Provide leadership and coaching to the HRIS administration team, managing workload assignments and fostering professional development.:Training: Oversee user training on system operations, including preparation of user manuals and delivery of training sessions.:Project Management: Lead projects ensuring integration with all relevant functions.:Process Improvement: Identify opportunities for process improvement and implement project management best practices.:Vendor Relationship Management: Manage relationships with third:party vendors providing HCM system services, ensuring adherence to service level agreements (SLAs), resolving issues promptly, and optimizing vendor performance.Preferred Areas of Education and Certifications: :Fulltime Bachelor's Degree :Minimum of seven (7) years of relevant experience, with at least 1:2 years in a supervisory capacity.:Five (5) years of hands:on experience in the SAP SuccessFactors domain, encompassing full:cycle implementation of SuccessFactors modules, from requirements gathering through testing, documentation, and final solution rollout.:Proficiency at an expert level with SAP SuccessFactors modules, particularly Employee Central, Recruiting, Performance Management, Goal Management, Compensation, or Onboarding.:Extensive experience in implementing and/or upgrading Human Capital Management (HCM) systems and ADP systems.:Comprehensive knowledge