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Contact Manager Salary in India - PayScale

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Manager II, ML Data Operations, FBA Support Operations
Amazon, Hyderabad, TS, IN
DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies
Senior Manager
, bangalore, IN
Department : Finance GBSAre you an experienced leader in global operations and service delivery? Do you thrive in managing stakeholder relationships and driving compliance? We are looking for a Global Operations Manager to join our team at Novo Nordisk. If you are ready for a new challenge and want to make a difference, read on and apply today for a life:changing career.The PositionAs a Senior Manager at Novo Nordisk, you will be responsible for:stylemargin:bottom:2.0px;margin:top:2.0px::Managing global operations and ensuring seamless service delivery.:Acting as the Global Process Owner (GPO) for Concur Expense.:Building and maintaining strong stakeholder relationships.:Ensuring compliance with relevant regulations and company policies.:Developing and managing a high:performing team.QualificationsTo be successful in this role, we are looking for someone with the following qualifications:stylemargin:bottom:2.0px;margin:top:2.0px::A master's degree in business or finance.:Excellent academic track record and grades.:Minimum of 12+ years of relevant work experience, preferably within Finance offshoring centers.:Minimum of 4+ years as a Manager for any Finance process in an offshoring center:Strong accounting and analytical skills.:Project management skills, including change management.:Proven people and performance management skills.:Experience working with global stakeholders is preferred.:Ability to operate on a strategic, tactical, and operational level.:Experience with service culture and delivery, process standardization, and optimization.:Experience working in an international company.:LEAN/Six Sigma experience.:Knowledge of SAP is a must.About the DepartmentThe Global P2P GBS is the offshoring unit of Global P2P and part of Finance GBS Bangalore. The Digital team in P2P GBS is responsible for managing end:user support for our Global P2P systems and other BI activities. With a focus on efficiency and innovation, our team works collaboratively to support the organization's financial processes and ensure seamless operations.Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.ContactTo submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Deadline11th March 2024.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Manager, Brand Development - Yacht
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Brand Development - YachtThe role of Manager, Brand Development - Yachts is responsible for the day-to-day project management to drive commercialization and GTM success for this new line of business. Acting as a key liaison with our partners and cross-functional stakeholders, this role will be integral in guiding coordinated go-to-market planning and execution. Together with the Senior Director Brand Development, they will shape and implement an efficient commercial operating model, ensuring all activities align to brand standards, maximize business value, and are in service of delivering an exceptional guest experience.Primary Responsibilities:Work cross-functionally with internal and external stakeholders to project manage an integrated go-to-market plan for Four Seasons YachtsBuild, maintain, and communicate launch plans, tracking deliverables, milestones, risks and dependencies across workstreams.Provide clear, consistent, and transparent program updates, proposing recommendations for improvement to senior management as neededAct as a key point of contact and connector throughout the organization, bringing appropriate expertise together to enable a successful launch phaseDocument post-launch campaign performance with key insights on next steps and/or optimizationsSupport annual sales & marketing planning processAct as a thought-leader in growth planning, guiding focus and collaboration to achieve key business prioritiesLeverage guest-centric and data-driven insights to propel future business strategy, turning insights into actionable recommendationsProvide category thought-leadership by monitoring competitors and market developmentsKey Skills:Proven track record of bringing programs from conceptualization to implementationAbility to lead and coordinate cross-functional teams across global markets with well-developed project management skillsVery organized with ability to work under pressure and manage multiple work streamsDemonstrates sound judgement and resourcefulness in decision making and problem solvingStrong interpersonal skills and ability to relate to internal and external stakeholdersFamiliar and comfortable working in an agile environment, responding to changes and new information as it comesEffective team player, but able to work independently with some degree of ambiguityExperience:6-8 years in marketing / product development / commercial roles Yachting/Cruise/Ultra-Luxury Lifestyle or Hospitality experience a plusEducation: Bachelor's degree requiredThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/19/2024 10:00 AM
Contracts Manager
, mumbai, mumbai city, IN
Requisition ID:274382:Relocation Authorized:National/International : Single:Telework Type:Full:Time Office/Project:Work Location:MumbaiCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Project Overview:Bechtel is seeking to work with a major Indian corporation to provide Project Management Consultant (PMC) Services and Engineering Procurement and Construction Management (EPCM) Services for offsites and utilities (OSBL) for a multi:billion:dollar upgrade / expansion of their existing petrochemical facilities in India. The PMC Services will be led out of India with personnel deployed in Mumbai region, the project sites in India, as well as several key contractor locations across India. The EPCM Services for OSBL will be led out of Bechtel's India offices. Both scopes are substantial with multi:million job:hours estimated across both scopes.Summary:Manages the contracts function for a project from inception through completion. Functional scope includes development of the project contracts strategy, administration of the prime contract between Bechtel and its Customer, (sub)contract formation, (sub)contract administration, and claims. Manages Contracts staff assigned to the project.Job Dimensions::Supervision Received:Reports directly to the Project Manager:Receives technical and functional guidance from the responsible Manager of Contracts:Supervision Exercised:Provides operational direction, technical and functional guidance to the project contracts and claims personnel and other personnel in the performance of contracts or claims tasks as found with Project Management, Construction and Procurement.:Contacts:Maintains contact with other Contracts Management personnel and Functional Managers:Legal and Risk Management to obtain and provide information regarding contract issues:Customer representatives and contracts staff and contracting company managersEssential Job Duties::Develop the contract strategy for the project based on applicable laws and Bechtel's license(s) in the executing location(s), Customer requirements, and the overall project execution strategy considering project risk, pricing, scope, and schedule. Use the contract strategy to prepare and implement the project contract execution plan.:Provide support and guidance to the Pro
Contracts Manager
, n/a, IN
Requisition ID:274620:Relocation Authorized:None:Telework Type:Full:Time Office/Project:Work Location:Various Permanent Bechtel Office LocationsCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Position Summary:Located at various Bechtel permanent office locations, lead team(s) to manage and perform all activities associated formation, tendering, award and administration of engineering, design/build and construction subcontracts packages for theassigned project.Activities will include initial project set:up, through to defining and developing a team, to establishing coordinated procedures and controls, and to management of team(s) with accountability for work product to project milestones, quality and safety standards.Job Dimensions:A. Supervision Received:Reports to and receives operational direction from Project Manager/Supply Chain Manager:At jobsite locations, reports to and receives direction from Site Manager / Field supply chain manager.:Receives functional guidance from Manager of Procurement and Contracts, India OfficeB. Supervision Exercised:Provides supervision to assigned Contracts personnel.C. Contacts:Maintains working relationships with the Project Management Team (PMT) and customer personnel to ensure Contracts actions are consistent with customer/project goals:Maintains working relationships with members of project team and other Services (e.g. Legal, Finance etc.) as needed:Maintains contacts relationship with applicable Business Unit Supply Chain Functional Management and with strategic subcontractorsJob Description::Engage as part of the project management senior team and/or with theCustomer to develop and align strategy for the safe and successful execution of project:Prepares, coordinates and contracts inputs for proposals:Define and developing the scope of Contract Work, contract assignment schedules and division of responsibility matrix (DOR), preparing procedures, schedules, forecasts, budget and monitors them.:Coordinates Contracts inputs to the preparation and/or modification of the project's prime contract. Prepares and/or directs preparation of general, special, and pricing conditions of the master Contract pro:forma documents:Assures that project contracting strategy is consis