Technology Risk Manager Salary in India - PayScale

The Role DESCRIPTION Job summary Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about e-payments? Amazon Payment Services (APS) is a leading payment service provider in MENA region with operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment services to thousands of merchants. APS team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to customers & sellers is a key enabler in building trust. We are looking for a fraud-prevention specialist who can become a key contributor in our fight against financial crime Key responsibilities include but not limited to: Executes against established SOPs and identify opportunities for process improvement Identify gaps in controls and processes Design program controls and testing mechanisms in collaboration with internal teams Consult legal for guidance on specific use cases or escalations Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements. Observe, escalates & resolve gaps in processes or controls Communicates and defends processes and controls to peers in partner organizations Perform deep dive analysis and creates COE based on identified deviations and recommends appropriate solutions. Measures key metrics, process or control risk to inform product and program level risk assessment and own weekly/monthly metrics and process reviews with internal and external stakeholders Maintain subject matter expertise specific to job functions and general industry awareness Earns trust of peers by understanding operational processes related to risk management programs and product offerings Makes recommendations as inputs into product and technology roadmap discussions Research and recommend innovative technology solutions to management Implement operational program controls by creating project plans Identifies, prioritizes and coordinates work streams necessary Influences internal teams to uphold and maintain program control Recommend to product and technical teams improvements to technical risk management solutions to drive program efficiencies Requirements BASIC QUALIFICATIONS 3+ years experience working in a payment gateway, payment processor, payment aggregator, bank or payments industry related institution Strong interpersonal and leadership skills. Strong written and verbal communication skills Strong attention to detail and organizational skills. Strong problem solving, initiative and follow-through skills. Experience working with geographically distributed teams within a complex international organization Knowledge of the payment industry, regulatory compliance landscape, and of credit and debit payments systems Ability to effectively communicate in written and verbal form across functional groups within the company, with clients, customers and vendors, as well as senior management. Ability to manage through influence Strong analytical skills (Excel skills is a must) Bachelors degree from a reputed university Experience working in a risk and control capacity with engineering teams and technical functions. Knowledge in card-not-present payments, fraud-prevention, buyer merchant risk management and/or chargeback management. PREFERRED QUALIFICATIONS Preferred but not mandatory qualifications: Fraud investigator, risk, compliance or similar certification Masters degree from a reputed business school 5+ years experience working in a payment gateway, payment processor or payment aggregator Experienced in working for a start up as well as a multi-national tech firm About the company Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Job ID: 34253Job Title: Associate Senior Manager/ Manager, IAM Reports to: Director, Security Architecture and EngineeringLocation: Gurugram/ BangaloreHybrid WorkingThe role which is part of Colt is Security and Resilience team is responsible for Strategy and Roadmap for Identity and Privilege Access Management, driving the transformation and development of the Identity and Access Management (IAM) function. The role will lead a team of IAM and PAM professionals, including architects, consultants, analyst, and engineers, and will be responsible for the development, implementation, and continual improvement of IAM and PAM capabilities and strategies.Key Accountabilities::Develop and execute a comprehensive IAM and PAM strategy aligned with the organisations goals and industry best practices.:Collaborate with cross:functional teams, including IT, security, compliance, and business units, to align IAM and PAM initiatives with business objectives.:Oversee the design, implementation, and operation of IAM/PAM processes and technologies, such as user provisioning, access certification, authentication, and authorization, credential vaulting and password randomization, approval workflows.:Monitor and evaluate program performance metrics, identify areas for improvement, and implement enhancements to optimize the programs effectiveness and efficiency.:Assess and mitigate risks associated with user identities and access rights, privileged accounts, and third:party access.:Build and develop a high:performing team, providing coaching, mentoring, and professional development opportunities.Role Specific Requirements::Proven experience in a leadership role overseeing Identity and Privilege Access Management programs in large organizations.:Strong knowledge of IAM/PAM concepts, technologies, and best practices, including identity lifecycle management, access governance, authentication, and authorization mechanisms.:Familiarity with regulatory requirements and industry standards related to IAM, such as GDPR, PCI DSS, ISO 27001, NIST.:Experience in designing and implementing IAM and PAM solutions using industry:leading tools and frameworks.:Good understanding of cybersecurity principles, risk management, and incident response processes.:Professional certifications such as CISSP, CISM, or CISA are highly desirable.What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:-Flexible working and relaxed dress code-Two days annually to spend on volunteering opportunities-Access to Online:learning Platform-Business mentoring-option of parking slots in the Colt Campus-lunch vouchers

Job Summary :IT Project Manager role will work closely with project sponsors and business leads to facilitate the coordination, and execution of IT Projects while leveraging the ATS IT PMO Methodology. The incumbent for this role is responsible for building and maintaining relationships with team members across ATS divisions and leading cross:functional teams to satisfy strategic business requirements for many different types of projects.What you will do:- Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.- The IT PM will lead assigned IT Projects following the ATS IT PMO Methodology from Charter creation through Project execution and final Project closure- Focus on three Key Performance Indicators for all projects they lead: On:time Delivery, OnBudget and Stakeholder Satisfaction that the requirements were all met- Takes projects from original concept through final implementation.- Helps define project scope and objectives.- Works with the Project Team to develop detailed work plans, schedules, project estimates, resource plans, and status reports (using standard IT PMO approved templates).- Conducts project meetings and is responsible for project tracking and analysis.- Ensures adherence to quality standards and reviews project deliverables.- Manages the integration of vendor tasks and tracks and reviews vendor deliverables.- Provides technical and analytical guidance to project team.- Collaborates with Data Privacy Officers and German Workers Councils, as required, on related project and system needs.- Works with the Project Team to collect and organize all documents (technical, financial, etc.) for the project and makes sure the document package is complete at the close of the project- Collaborate with consultants and implementation partners on applicable project tasks and related deliverables- Escalates issues and risks that may threaten project budgets, schedules and the quality of project deliverables- Assist with the preparation and delivery of project status updates with an emphasis on key programs and projectsWhat you will need:EDUCATION/CERTIFICATIONS:- University degree or college diploma in computer science, engineering or business- Graduate degree such as an MBA is a definite asset- Certification such as PMP is a definite assetKNOWLEDGE/EXPERIENCE:- Experience with the successful delivery of large (Enterprise/Global initiatives), medium and small IT Projects in the role of Project Manager- Exposure, knowledge and experience with current IT Infrastructure Technology, Enterprise Software Solutions (ERP, CRM, HRIS, PLM, PMO) and Cyber Security Technology would all be assets- Experience effectively managing a mixture of large enterprise IT Projects. Exposure working for fast:paced, global manufacturing/engineering companies. Experience with compliance programs: GDPR, Sarbanes:Oxley.- Experience with project management software (e.g. Project Scheduling Tools, Resource Planning and Risk Registers) and Microsoft Office in general- A thorough understanding of IT Project Management methodologies such as Waterfall and Agile is required.- Knowledge of Global Data Privacy and Protection regulations and experience implementing systems that comply with the regulations.- Experience working with German Workers Councils would be a definite asset. PERSONAL ATTRIBUTES:- Solid leadership skills- Leadership- Stakeholder Management- Relationship Building- Team Player- Presentation/Reporting skills- Well organized- Comfortable speaking with and presenting to Executives and Senior Leadership.- Excellent analytical and creative problem:solving skills.- Excellent listening, interpersonal, wr

VMware corporate training Classroom/online/ on-demand learning What you need to be? BE/B.Tech/ME/M.Tech/MCA /Msc/MSIS/Any Graduation Min 1year of IT Experience/ 2-5 years gap We provide Complete indepth corporate training including Autorized Expert

DESCRIPTIONAWS Fintech seeks a Financial Systems Development Manager. The ideal candidate has experience managing a team and supporting requirements gathering, technical design, development and deployment. The manager is responsible for the growth and development of their team. Developed solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models, without sacrificing accuracy or agility. This position requires a high level of expertise translating business requirements into technical designs. On the AWS Fintech team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class technology is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for data modeling and finance. We take working hard, having fun, and making history seriously – you should too!AWS needs individuals that bring the Corporate Finance experience AND the entrepreneurial aptitude to accelerate decision making. Candidates should be willing to innovate and be able to do the heavy lifting to implement their innovationsKey job responsibilities- Lead an organization that consists of engineers and operations specialists.- Manage and develop the team, including hiring, retention, performance management, mentoring and capability/skill development.- Contribute to the long term technical roadmap, architecture, technical design, implementation, and operational support of tools and services.- Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners across Finance.- Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline

DESCRIPTIONSelling Partner Trust (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Amazon's Trustworthy Shopping Experience (TSE) team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.For our regional TSE IN team in Bangalore we are looking for a Sr Program Manager with a passion to solve real world problems. You will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end compliance solutions.You will also have the opportunity to contribute to the development of policies, processes and tools to address issues impacting the customer experience in collaboration with teams across Amazon. This is an opportunity that requires a critical thinker with organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon’s reputation and the customer experience and trust.Key job responsibilitiesResponsible for assessing risk and developing strategies to meet key compliance requirements for the India marketplaceDefine, develop, and manage metrics, key performance indicators, and initiative goals.Regularly assess initiative health, identify emerging risks, and drive continuous program improvement.Identify and monitor key operational risks areas, define and benchmark risk indicators, ascertain risk thresholds, review processes health, and engage with stakeholders to drive risk mitigation.Work with a wide range of cross-functional teams to define compliance requirements, develop and enhance controls, and influence the technology and science teams to build scalable compliance systems.Communicate regularly with leadership and ensure consistent reporting of business continuity risks and compliance health.Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.Self-driven, ability to work independently to develop and execute strategies with minimal supervision.Develop region-specific programs as needed to improve both reactive and proactive enforcement. Maximize automation and efficiency in resolving issues, and identify and achieve measurable goals.About the teamTSE (Trustworthy Shopping Experience) is the regulation and compliance organization of Amazon where we have program teams dedicated to support various regulatory compliance areas medical device and unsafe products.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONSBachelor’s degree or equivalent- 5+ years of risk management, or relevant risk management working experience.- Ability to understand, troubleshoot, and describe complex technical processes and issues- Ability to manage multiple projects at once and work under time pressure- Demonstrate passion for problem solving and building innovative solutions- Experience applying analytical skills to solve problems and creating data-driven solutions- Comfortable making quick, calculated decisions in a fast-paced environment- Organizational skills with critical attention to detail, deadlines and reporting- Experience developing and presenting to large groups (including senior executives), and comfortable discussing and defending ideas, both verbal and written- Basic Analytics: Ability to run basic SQL queries and dive deep in excelPREFERRED QUALIFICATIONS- Master of Business Administration (MBA)- 5+ years of audit, compliance, and enterprise risk management experience.- Proven ability to identify, analyze, and solve ambiguous problems with an extreme attention to detail and experience in preparing and leading business reviews for senior management.

Job Number 24062565Job Category Information TechnologyLocation Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The Continent Information Security Partnerships position drives continent security program, policy, and project execution, providing leadership and direction to the above property and on-property teams. The position strives for outstanding security compliance status and ensures that Security implementations within the continent follow company security standards with a special focus on the South Asia Region (properties and above property offices located in India, Sri Lanka, Bangladesh, Nepal, etc.). The role will track and report on established security metrics to Senior GIS and Continent leaders and will have a direct reporting line to the Senior Manager / Director / Senior Director of APAC/APEC Information Security Partnerships. This position maintains strong relationships with continent Business Partners, IT operations, and Field IT Managers and is the point of contact working with them to liaise with additional teams within Security. CANDIDATE PROFILE Education and Experience Required Qualifications: 5 years overall experience in Information Technology, IT Security, and/or IT project management experience 2 years in executing technology plans and/or project portfolios or information security programs 1 years' of implementing enterprise security risk management frameworks and processes. Fluent in English, both spoken and written. Bachelor's Degree or the equivalent combination of education, technical training, certification, or work/military experience Preferred Qualifications: 5 years' experience in hotel IT Management. 2 years' experience working with Business and IT partners. Current information security certification, including Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) 2 years' experience in Cybersecurity response and remediation Basic understanding of vulnerabilities and remediation actions Basic understanding of different attack vectors Demonstrated understanding of key network and technical security controls. Experience participating in and coordinating activities for security incident response. Good understanding of PCI DSS and Hands-on experience in PCI DSS audits Demonstrated ability to apply GIS policies at a discipline unit level. Knowledge of IT security within an infrastructure environment. Knowledge of business environment, service requirements, and hospitality culture. Risk identification and remediation along with respective teams Experience in project management. CORE WORK ACTIVITIES Leads Security project implementations within a designated region/area, partnering with the respective above property and property teams. Develops and delivers tactical communications, issues remediation planning, and implementation timelines with the regional IT Operations and Global Information Security teams. Initiates and completes audit programs, including tracking of progress, results, and gaps remediation. Shares with GIS and continent partners and leads follow-ups, such as Information Security Audits, Information Protection Assessments (IPPA), IT Peer Review, IT Checklist, Regulation related assessments and PCI audits. Identifies learning and knowledge gaps and facilitates educational calls, materials and meetings to the regional IT Operations and field associates Plans and leads security reviews/certifications for new systems and services for properties across an assigned continent. Performs first-line approval of security requests from the partners and presents to leadership for additional approvals Key contact for security compliance, partnering with continent and global GIS teams. Tracks compliance of the continent and works with on-property IT associates along with the Area IT Managers towards issues remediations, providing necessary escalations and follow-ups to the respective teams. Partners with Cyber Incident Response Team during incident response and remediation with their respective continent Point of contact for general questions and queries around global Information security programs, policies, procedures, and/or strategy. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 08:52 AM

Team Leadership: Lead, mentor, and motivate a team of QA engineers, fostering a culture of excellence, collaboration, and continuous improvement.Quality Assurance Strategy: Develop and implement a comprehensive QA strategy aligned with the company's objectives and industry best practices.Process Improvement: Continuously evaluate and enhance QA processes, methodologies, and tools to optimize efficiency, effectiveness, and scalability.Test Planning and Execution: Define test plans, test cases, and test scenarios based on product requirements and user stories. Oversee the execution of testing activities to ensure thorough coverage and timely delivery.Automation Strategy: Drive the implementation of test automation initiatives to increase test coverage, reduce manual effort, and accelerate release cycles.Cross-functional Collaboration: Collaborate closely with product management, development, and other stakeholders to understand requirements, identify risks, and prioritize testing efforts.Quality Metrics and Reporting: Establish key quality metrics and KPIs to track the performance of QA activities. Provide regular reports and insights to stakeholders on the quality status of software releases.Risk Management: Identify potential risks to product quality, assess their impact, and develop mitigation strategies to minimize disruptions to project timelines and deliverables.Compliance and Regulatory Requirements: Ensure that software products adhere to relevant regulatory standards, industry guidelines, and security best practices.Continuous Learning: Stay abreast of emerging technologies, QA trends, and industry developments to drive innovation and maintain a competitive edge.Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.Proven experience in software quality assurance, with a focus on leading QA teams and managing QA processes in a fast-paced environment for at least 7 yearsSolid understanding of software development lifecycle (SDLC) methodologies, agile practices, and QA best practices.Hands-on experience with test automation frameworks, tools, and technologies (e.g., Selenium, Appium, JUnit, TestNG).Strong analytical skills, attention to detail, and problem-solving abilities.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.Experience in the healthcare industry or with healthcare-related software solutions is a plus

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM