Capacity Manager Salary in India - PayScale

DESCRIPTIONAt Amazon, we are working to be the earth's most customer-centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history. We are looking for an exceptional analyst to join our Worldwide Capacity Planning, Digital and Device Support, team. Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs. We build forecasting models and optimization tools that help predict capacity requirement for every 30 minutes and support new device launches, game launches, Prime Day, sporting events and many more events across Amazon universe. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically across various initiatives. They will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The successful candidate will partner with Operations, outsourcing, program and tech leadership teams across multiple countries like US, LATAM, India, Philippines and South Africa.Key job responsibilities- Build capacity planning solutions that help optimize service levels and lower variable costs- Manage staffing (4-6 weeks) and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies.- Improve performance to plan by identifying, measuring and managing key metrics related to customer service- Understands end to end business with a wide array of knowledge and acts as a functional partner to drive right actions for the customers, customer service associates (CSAs) and cost- Understands technology and partners with customer service technology teams on new initiatives, including launch of industry-leading decision support tools and relentlessly advocates for adoption across team members- Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions- Lead global process standardization initiatives- Utilizes analytical and statistical tools to interpret data and derive insights which helps create metrics to drive right actions- Understands trade offs between cost, CSA experience and Customer experience and uses business judgement to take the right decision which balances all of these priorities- Identifies constraints and challenges across demand/ supply and works with appropriate partner teams at a senior level to remove these constraintsWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- Degree in mathematics, statistics, computer science, engineering, economics or related field- 3+ years of direct experience in Capacity Planning or Labor Modeling- 3+ years of direct experience in quantitative research or analyses- 3+ years in program/project management- Experience working with SPSS or other statistical software packages- Experience translating roadmaps and key performance indicators as well as recommendations to senior leaders- Experience utilizing SQLPREFERRED QUALIFICATIONS- Advanced Excel and Access skills- Operations Research or Capacity Planning experience strongly preferred- Some programming experience is a plus to automate tools whenever appropriate- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred- Knowledge of statistical and ML models

BASIC QUALIFICATIONS• 10+ years of total work experience in an external facing role, such as managing commercial relationships with vendors or customers • 10+ years of total work experience in sales, acquisition, operations or management of real estate in the Industrial, Data Center or Commercial Real Estate industries• 6+ years of experience of transaction coordination including supplier/customer communication, cost analysis, negotiations and contracting, and supplier performance management• Knowledge and track record of executing both Colocation and Real Estate related Data Center transactions including leading commercial, technical and legal negotiations• 4+ years of experience in market development, including site and/or vendor evaluation and due diligence activities • High level of proficiency in MS WORD and MS EXCEL • Excellent English written and oral communication skillsDESCRIPTIONDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? Amazon Data Services India Private Limited (ADSIPL) is looking for a Business Development Manager in Data Center Supply Solutions team to drive our infrastructure strategy and investment activities supporting new market expansion in the India region. As a Technical Business Development Manager, you will have the exciting opportunity to help promote the growth and shape the future of our business. This role will serve as a key member of the Business Development Team, and will play a critical role in driving ownership of key deliverables across multiple stakeholder organizations, working hand in hand with demand planners, engineering, public policy, legal, finance/treasury, project management, and operations. He/she should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. A successful candidate will have the aptitude to strategically plan, make decisions, negotiate contracts, act tactically, write effectively, and display strong analytical and critical thinking skills. He/she must be a proven problem solver, and possess the ability to influence at the CxO level and negotiate multi-million dollar contracts. As this position involves direct contact with senior leaders, you must have a professional demeanor, strong business acumen, and be able to communicate ideas in a clear and articulate manner. This position will be based in Mumbai, but will require 15-25% business travel to support regional expansion activities, training, and team off-sites.Key job responsibilities• Serve as a key member of the Technical Business Development team in driving overall Infrastructure strategy for target regions for real estate• Understand the supplier base (both Colocation providers and Real Estate developers), develop a strong understanding of market dynamics and activity, and develop long-term strategic partnerships in support of our key markets • Set business development plans in-line with the larger organization strategic direction • Negotiate and close multi-million dollar contracts to support capacity expansion • Understand the technical requirements of our engineering teams and negotiate solutions that meet technical requirements as well as the business objectives • Ownership of business case creation and presentation to leadership (including commercial, technical and risk profile)• Prepare and give project reviews to the senior management team regarding progress and deal execution roadblocks • Ability to work in a high-pressure environment and pivot on the fly to changing requirements • Continue to build a culture of speed, flexibility and frugality with all business partners • Develop and implement new mechanisms to improve our customer experience • Business Travel: 15-25%About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS• Bachelor's Degree in Business Administration, Finance, or Engineering (or 10+ years' experience in lieu) • 6+ years of experience related to the negotiation of contracts either from a Colocation or Real Estate perspective• High level knowledge of data center infrastructure, including electrical, mechanical, structural, fiber optics, and other technical, operational and security requirements: Relevant certifications such as CDCDP via CNET a plus • Exceptional process management skills with capacity to manage a large number of competing priorities simultaneously and work to tight deadlines • Excellent analytical skills with ability to provide big picture insights from granular data• Exceptional interpersonal skills including written and verbal communication skills necessary to build effective working relationships and positively influence decision making• Ability to work independently and prioritize effectively in a complex, ambiguous and fast-paced environment • Written and oral communication skills in Hindi• Proficiency in the use of business applications such as SalesForce, Tableau, Google EarthSalary: . Date posted: 03/29/2024 10:06 PM

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/04/2024 09:32 AM

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the AmericasAt McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewReporting to the Global Business Services (GBS) Process Improvement Enablement Lead, the Process Improvement (PI) Prioritization Manager strategically reviews and manages incoming PI demands, ensures transparent communication of prioritization decisions and continuously improves processes for efficient initiative execution and resource utilization. The role acts as the single point of entry for all GBS PI requests, leading business case creation, identifying levers, and prioritizing based on a value:based framework.Key Responsibilities::Evaluate incoming project requests, initiatives, and tasks from Global Service Owners, Global Delivery Leads.:Centrally captures, reviews, triages requests and shares them with the PI Lead for final approvals. Maintain a portfolio of GBS initiatives, including their status, timelines, resource utilization, and expected outcomes.:Develop a structured framework for prioritizing demands based on strategic alignment, business value, urgency, and available resources. Strategically optimize the GBS PI portfolio by selecting and prioritizing initiatives that deliver maximum value. Conducting capacity planning to ensure optimal resource utilization for prioritized initiatives.:Evaluating and deciding on the inclusion and prioritization of new initiativesin the pipeline. Collaborates and communicates with key stakeholders to gather input, insights, and feedback for effective prioritization.Experience::5+ years of experience in a relevant field and preferably FMCG / GBS industry:Demonstrated proficiency in leading demand assessment and prioritization:Expertise in portfolio management:Strong capabilities in business case development and management:Adept at data:driven decision:makingQualifications::Bachelors in Supply Chain, Finance or relevant field.:Strong communication and prioritization skills:Clear direction setting:Effective stakeholder engagement:Knowledge of the programs, policies and practices of functions:Fluent English is requiredMcCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

DESCRIPTIONAmazon Advertising is the earth’s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys, helping advertisers build brand awareness, increase product sales, and more.Amazon Advertising Support and Product Services (SP&S) global capacity planning organization owns the end-to-end workforce planning and execution of Advertising Operations, Advertisers Support, QA and Twitch Operations orgs. We are looking for an exceptional analyst who can diagnose and solve complex business problems by analyzing data and providing recommendations, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive innovations in the advertising service industry to join us as Capacity Planning Analyst. The ideal candidate will possess both, an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about advertising initiatives. She/he will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.Key job responsibilitiesSuccessful candidate will work in lock-step with multiple business teams: Operations, Training, Program Management, Product Management and Finance leadership. He/she will: • Forecast contacts and plan capacity for operations network for Amazon Advertising.• Build short/long term operational plans for different global sites to optimize advertising experience associated with staffing• Improve performance to plan by identifying, measuring and managing key metrics related to operational excellence• Capture the right metrics to influence stakeholders and measure success• Lead critical projects to improve planning and forecasting efficiency for global operations.• Participate in global Advertising initiatives and project roll outs to cater to growing business needs.• Coordinate with internal and external network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of business or financial analysis experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of tax, finance or a related analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel- Experience utilizing SQL, VBA and similar statistical programing languages- Ability to work in global environment- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment- Strong commitment to exceptional advertiser experience, enthusiasm to drive positive change and persuasive ability- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)- Comfortable in dealing with large amounts of dataPREFERRED QUALIFICATIONS- Master's degree in Statistics, Math, Finance, Computer Science, Engineering or related discipline- Contact Center Operations, Resource Planning- Excellent knowledge of SQL, Oracle and Statistical suites- Have experience of Workforce Management and Telephony (ACD) Tools

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/08/2024 09:50 PM

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages vendors to offer products to Amazon customers through various forms of advertising. The advertising ops team in Bangalore has the onus to ensure that advertising bar is maintained at the highest standard across Amazon websites. We work on various ad programs covering International Amazon marketplaces. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. He/She will possess leadership experience in the workforce management domain with respect to best in class real-time mechanisms, intermediate level reporting skills, optimizing manpower in contact center environments. and lead a high performing team across the globe. The individual must be capable to support and own proactive tactical & strategic workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. We expect you to: - Lead projects to define and align Operations support teams to deliver on capacity plan - Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency - Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update staffing plans. - Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle. - Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers. - Monitor performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements. - Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations - Promote process improvement and standardization of processes across all operational sites in the network.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS - 6+ years’ experience in WFM and/or Capacity Planning - Contact Center support role required. - Demonstrated experience and success in Cap Planning oriented projects in Contact Centers. - Demonstrated experience managing HC and long term capacity decisions in multi-channel global contact center environments including phone, email and chat. - Analytical and solid communications skills are essential to be successful in this role - Advanced skills using Microsoft Excel in a business environment - Speaking-listening-writing skills, attention to details, proactive self-starter. PREFERRED QUALIFICATIONS - Post graduate degree in Business Administration or related field - Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data - Proven working knowledge of Six Sigma tools and Lean techniques - Advanced forecast modeling techniques including safety stock optimization and sensitivity analysis

BASIC QUALIFICATIONS• Bachelor's Degree in Business, Economics, Finance or Accounting, Real Estate, or related field.• 4+ years of demonstrable experience in one or more of the following areas: business development, finance operations, sourcing and procurement, project management• 2+ years of experience of transaction coordination including supplier communication, cost analysis, negotiations and contracting, and supplier performance management• 3+ years of experience in an external facing role, such as managing commercial relationships with vendors or customers• 6+ years of experience in business development, colocation transactions, procurement, or finance in data center, telecommunication or networking industry• Experience managing procurement transactions successfully, including supplier communication, cost analysis, negotiations and contracting, and supplier performance management for colocation, telecommunication or network transactions• Demonstrable experience managing internal stakeholder relationships and working successfully across organizations to deliver results requiring collaboration and coordination with multiple teams • High level of proficiency in MS WORD and MS EXCEL • Excellent English written and oral communication skillsDESCRIPTIONDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? Amazon Data Services India Private Limited (ADSIPL) is looking for Business Development Manager in Data Center Supply Solutions team to drive our infrastructure strategy and investment activities supporting new market expansion in the India region. As a Technical Business Development Manager you will have the exciting opportunity to help shape and the future of our business via strategic procurement and partnership activities. You will own internal relationships with key business partners (product, operations, networks, engineering, finance, legal), perform market and financial analysis, evaluate colocation solutions in accordance with our standards, negotiate and execute contractual agreements with key data center vendors, and support development of long-term infrastructure scaling strategies with senior Technical Business Developers and Principals. You will plan and manage data center infrastructure costs, negotiate commercial terms, act tactically, write effectively and manage relationships with key vendors, and act as a subject matter expert on commercial matters related to infrastructure agreements. The candidate must be a proven problem solver, and possess the ability to influence at the CXO level and negotiate multi-million dollar contracts.The ideal candidate will possess both a business background to drive engagement and interact at the CXO/VP level, as well as an ability to recognize and evaluate technical issues alongside our Data Center engineers. He/she should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build compelling value propositions. As this position involves direct contact with senior leaders you must have a professional demeanor, strong business acumen, and be able to communicate ideas in a clear and articulate manner. This position will be based in Mumbai, but will require 25-30% business travel to support regional expansion activities, training, and team off-sites.Key job responsibilities• Serve as a key member of the Technical Business Developer team in India in helping to drive overall Infrastructure strategy for colocation deals, focused on EDGE expansion and renewals• Manage infrastructure transactions: validate internal stakeholder inputs, engage with vendors, prepare business cases for leadership approval, and drive contract execution with Legal partners• Understand the technical requirements of our networking, engineering and operations teams, negotiate key contracts from a business and technical perspective, and serve as a liaison to the Legal and Finance teams Ownership of business case creation and presentation to leadership (including commercial, technical and risk profile)• Negotiate and close multi-million dollar contracts to support capacity expansion • Prepare and give business reviews to the senior management team regarding progress and roadblocks to closing new deals to ensure compliance with global standards, practices and policies • Manage internal stakeholder communication and provide status updates on colocation partnership, contract executions and/or site validations • Manage organization's procurement activities including due diligence, vendor onboarding/qualification, vendor engagement and supports internal teams on escalations with vendorsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS• Working knowledge of data center colocation infrastructure, including rack layout, cooling, power backup/generation systems • Knowledge of data center colocation transaction approaches, structures, and best practices, related development processes, and data center plus satellite ground station site selection • Experience related to procurement of data center infrastructure goods and services • Exceptional project and process management skills with capacity to manage a large number competing priorities simultaneously and work to tight deadlines • Proficiency in the use of business applications such as SalesForce, Tableau, Google EarthSalary: . Date posted: 04/10/2024 10:16 PM

About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Position Title: Manager : HRIS Job SummaryThe HR Information Systems (HRIS) manager oversees the global Human Capital Management (HCM) system, primarily SuccessFactors. Reporting directly to the Director of HR Technology and PMO. It includes driving the evolution of the Human Resources function by developing, enhancing, and managing the HCM system. This position entails leading the HRIS administration team while collaborating with stakeholders, including global HR, payroll/finance, IT functions, and third:party vendors.Key Job Responsibilities:Release Management: Lead the HCM system release processes by aligning and prioritizing HRIS initiatives, defining change request intake processes, and determining release scope.:System Testing Strategy: Define and manage a comprehensive system testing strategy, including managing multiple test environments and maintaining a library of test scripts for all modules.:Integrations : :Change Management: Develop strategies for change management and communication to facilitate long:term system adoption.:Business Partnership: Establish partnerships with business owners to provide consultation on process improvements, releases, innovative solutions, and validation processes.:Data Integrity: Define global data integrity processes and audits, ensuring adherence to global data standards and collaborating with regional HR to improve data integrity in compliance with data privacy laws.:Permissions and Security Management: Implement and oversee permissions and security protocols within the HCM system, ensuring access controls and data protection measures are in place. :Integration Strategy: Develop and execute strategies for integrating the HCM system with other organizational systems, such as finance, IT, and third:party applications.:Team Leadership: Provide leadership and coaching to the HRIS administration team, managing workload assignments and fostering professional development.:Training: Oversee user training on system operations, including preparation of user manuals and delivery of training sessions.:Project Management: Lead projects ensuring integration with all relevant functions.:Process Improvement: Identify opportunities for process improvement and implement project management best practices.:Vendor Relationship Management: Manage relationships with third:party vendors providing HCM system services, ensuring adherence to service level agreements (SLAs), resolving issues promptly, and optimizing vendor performance.Preferred Areas of Education and Certifications: :Fulltime Bachelor's Degree :Minimum of seven (7) years of relevant experience, with at least 1:2 years in a supervisory capacity.:Five (5) years of hands:on experience in the SAP SuccessFactors domain, encompassing full:cycle implementation of SuccessFactors modules, from requirements gathering through testing, documentation, and final solution rollout.:Proficiency at an expert level with SAP SuccessFactors modules, particularly Employee Central, Recruiting, Performance Management, Goal Management, Compensation, or Onboarding.:Extensive experience in implementing and/or upgrading Human Capital Management (HCM) systems and ADP systems.:Comprehensive knowledge

XPO India Shared ServicesBe a Part of SomethingWhat youll do on a typical day:Responsibilities::Supervise and ensure the effective resolution of desktop, laptop, and IT:related concerns for internal users in India locations:Collaborate with the procurement team to identify and procure desktop hardware, software, and peripherals as needed.:Manage and supervise the tracking and administration of IT assets, encompassing laptops, desktops, and associated peripherals.:Implement and maintain policies for hardware and software usage.:Take the lead in recruiting, hiring, and onboarding new team members for infrastructure roles in India.:Provide mentorship, guidance, and performance management for the India:based teams.:Foster a collaborative and high:performance culture within the infrastructure team.:Develop and maintain processes for providing remote support to employees working in various locations.:Keep up:to:date with industry trends and advancements to incorporate leading practices in desktop support:Work closely with other IT teams, such as network, security, and infrastructure, to address cross:functional IT issues.:Participate in IT projects that impact desktop support services.:Ensure adherence to IT policies, procedures, and security guidelines.:Communicate and educate employees on IT policies to promote compliance.:Provide thought leadership in supporting India locations and building offshore:based support models:Independently work with teams across India, North America and Romania to define supportable processesWhat you need to suceed at XPO:Qualifications::Bachelor's degree in Information Technology, Computer Science, or related field.:Proven experience in a desktop support role with a minimum of 3 years in a managerial or leadership capacity.:Strong knowledge of desktop operating systems, hardware, and software applications.:Proven experience in infrastructure management with a minimum of 3 years in a leadership role.:Excellent problem:solving skills and ability to think critically in high:pressure situations.:Exceptional Leadership, communication and interpersonal skills.:Relevant certifications for desktop support, site support, multi:discipline IT Operations or ITIL are a plus.*Be a part of Something BigXPO India Shared ServicesBe a Part of Something