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Incident Problem Manager Salary in India - PayScale

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WHS Manager
Amazon, Kemps Creek, Any, Australia
BASIC QUALIFICATIONS- A Bachelor's Degree or 2+ years Amazon experience.- 5+ years of increasing responsibilities in WHS and/or environmental programs in manufacturing, production, or service operations- Excellent written and verbal communication skills, including comfort interfacing with site leaders.- Ability to develop and implement department goals and strategies.- Strong analytical skills with demonstrated problem solving ability.DESCRIPTIONOne focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative Workplace Health and Safety (WHS) Manager (Night shift) to join our team at our first robotics site in Australia in Western Sydney. The WHS Manager (night shift) will report to the senior site WHS Manager and will be responsible for partnering with an Operations Team across evening / night shifts to execute company WHS policies and ensure compliance to all applicable local, regional and federal regulations. This individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The WHS Manager (Night Shift) must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and WHS data analysis. Key job responsibilities• Possess a thorough understanding of local/regional regulations and company policy.• Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies.• Measure site's performance against published requirements in WHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. Drive accountability for the plan on their shift.• Analyze WHS metrics and review incident trends to justify the allocation of appropriate resources to areas where the WHS risk is highest.• Perform frequent site WHS audits to identify all non-compliant equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other sites. Review all changes to ensure new equipment and process are compliant.• Audit recordkeeping practices and Austin/Gensuite (WHS Databases) entries to ensure compliance to global WHS standards and regulations.• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent• Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training.• Must be able to work flexible shifts which could include day, nights, and weekends. This role is based on a fixed schedule evening/night shift.We are open to hiring candidates to work out of one of the following locations:Kemps Creek, NSW, AUSPREFERRED QUALIFICATIONS- Distribution Center or Manufacturing EHS experience with mix of exempt and non-exempt employees at a site of at least 250 people- Master's degree- Experience implementing lean principles and process improvement in an operational environment.- Experience in a fast paced, dynamic organization.- Certified Safety Professional- Excellent written and verbal communication skills, including comfort interfacing with site leader- Ability to develop and implement department goals and strategies.- Strong analytical skills with demonstrated problem solving ability.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 09:51 PM
Manager, Robotics Technical Support, Amazon Robotics Technical Support (ARTS)
Amazon, Melbourne, Victoria, Australia
BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities- Manage, recruit, interview, hire, coach and mentor directs.- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).- Create and maintain a healthy and positive work culture.- Implement, establish and meet departmental and company goals to improve business outcome.- Identifies problem areas and works to implement solutions to effectively resolve them.- Evaluate employee performance and systems to identify trends and recommend improvements.- Contributes to team efforts as needed to achieve desired results.- Acts as an escalation point and incident manager during critical high severity escalations.As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience.- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:19 AM
Information Technology Manager
Fairmont Hotels and Resorts, Fairmont Jasper Park Lodge, Any, Canada
Company DescriptionFairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.Job DescriptionInformation Technology ManagerWhat is in it for you:Subsidized staff accommodation provided on-site for full time statusCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness PlatformDiscounts on food & beverage/spa/golfOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWhat you will be doing: Reporting to the Regional Systems Manager, Technology Services and participates as a member of the Technology Services Team responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly serviceTo provide a high level of operational stability for property based technology.To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).Resolves complex problems in consultation with other senior IT resourcesProvides training/guidance to less experienced staff.Recommends improvements on established incident management processes.Assists in maintaining ACCOR IT standard guidelines.Ensure monitoring of ALL recovery system (tape backup and virus protection)Provide escalated support to Technology Services staff.Assist and support strategic plan implementation.Implement and support ACCOR best practices.Contribute to ACCOR Technology Services knowledgebase.Looks for opportunities for new technology that may be beneficial to customer.Provide after-hours pager support.Participate in management of all aspects of a project as directed by RSMFollow all safety policiesOther duties as assignedQualificationsYour experience and skills include:University degree or equivalent experienceA+ CertificationMicrosoft Certified System EngineerCisco certification or equivalent experienceUnderstanding of hotel operations, an asset.Good verbal & written communication skillsStrong interpersonal skillsSelf-starter with a strong sense of commitment.Previous supervisory experience.Your team and working environment:Fast-paced, upscale, luxury hotelClose proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSCWMR-2Salary: . Date posted: 04/17/2024 06:01 AM
Manager, Software Engineering
Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager Software Engineering ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: As the engineering manager s for the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help set the teams identify and how the teams work in the larger organization. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You will help drive technical decision-making, particularly regarding the architectural direction of the global Kafka platform. Your team focuses on providing a simple process for communicating asynchronous between services and provide a set of tools for application teams to leverage. You bring passion and enthusiasm to your engineering team. You have a track record of leading top performing teams. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience managing a team that runs production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. You have mastered the ability to delegate - at both the task and project level - to appropriate team members and are able to ensure that the right results are achieved even without your constant oversight. You understand a broad range of computer science concepts and know how, when, and when not to use them. You can dive deep into a wide range of technical problems offering suggestions and feedback to your team. Your interest in computer science has not faded as you moved into a leadership role, and you are still comfortable with technical details. Your written and verbal communication skills are top-notch. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience. You communicate through data, dates, and facts using emotion judiciously to motivate and inspire. You lead by example and do not consider yourself above individual contributor work. You are comfortable teaching best practices by showing people, not just telling people. Teams follow your lead because you are an inspirational leader, because you are right, and because you can show everyone high-quality examples of your own work. Given a larger business goal, you can facilitate ramping up an existing team or building a new team, including estimating the needed skills and team size, defining processes, team structure, and means of collaboration. You have repeatedly demonstrated the ability to hit these goals. You have shown the ability to make great hiring decisions as evidenced by the performance of engineers on your team, and you can retain and develop the best engineers. You have demonstrated the capacity to make decisions for more than one engineering team or functional area showing that your judgment is fungible. You raise the quality bar of your team by creating a culture that ensures high levels of engineering and operational excellence. You foster an environment of inclusiveness, psychological safety and ensure your team has fun while solving hard problems. What to Bring: Bachelor's degree with total 14 - 16 years of experience in software development including 2+ year of team management experience. at least 5 years of hands-on experience with at minimum two messaging systems such as Kafka, RabbitMQ, SQS, etc Hands-on experience with designing and maintaining backend service Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation) Hands-on experience with at least one cloud provider (AWS, GCP, Azure, or other) Experience with the development and operation of high throughput systems supporting hundreds of developers or more. Experience as a software developer using at least one of (Swift, Kotlin/Java, Javascript or Golang preferred) and has a good understanding of how software applications are built. Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones. Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Able to administer a team's agile process (creating exemplary tickets in Jira, sprint planning, etc) What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:48 AM
Manager, Software Engineering
WarnerMedia, Tower, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager Software Engineering ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: As the engineering manager s for the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help set the teams identify and how the teams work in the larger organization. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You will help drive technical decision-making, particularly regarding the architectural direction of the global Kafka platform. Your team focuses on providing a simple process for communicating asynchronous between services and provide a set of tools for application teams to leverage. You bring passion and enthusiasm to your engineering team. You have a track record of leading top performing teams. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience managing a team that runs production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. You have mastered the ability to delegate - at both the task and project level - to appropriate team members and are able to ensure that the right results are achieved even without your constant oversight. You understand a broad range of computer science concepts and know how, when, and when not to use them. You can dive deep into a wide range of technical problems offering suggestions and feedback to your team. Your interest in computer science has not faded as you moved into a leadership role, and you are still comfortable with technical details. Your written and verbal communication skills are top-notch. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience. You communicate through data, dates, and facts using emotion judiciously to motivate and inspire. You lead by example and do not consider yourself above individual contributor work. You are comfortable teaching best practices by showing people, not just telling people. Teams follow your lead because you are an inspirational leader, because you are right, and because you can show everyone high-quality examples of your own work. Given a larger business goal, you can facilitate ramping up an existing team or building a new team, including estimating the needed skills and team size, defining processes, team structure, and means of collaboration. You have repeatedly demonstrated the ability to hit these goals. You have shown the ability to make great hiring decisions as evidenced by the performance of engineers on your team, and you can retain and develop the best engineers. You have demonstrated the capacity to make decisions for more than one engineering team or functional area showing that your judgment is fungible. You raise the quality bar of your team by creating a culture that ensures high levels of engineering and operational excellence. You foster an environment of inclusiveness, psychological safety and ensure your team has fun while solving hard problems. What to Bring: Bachelor's degree with total 14 - 16 years of experience in software development including 2+ year of team management experience. at least 5 years of hands-on experience with at minimum two messaging systems such as Kafka, RabbitMQ, SQS, etc Hands-on experience with designing and maintaining backend service Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation) Hands-on experience with at least one cloud provider (AWS, GCP, Azure, or other) Experience with the development and operation of high throughput systems supporting hundreds of developers or more. Experience as a software developer using at least one of (Swift, Kotlin/Java, Javascript or Golang preferred) and has a good understanding of how software applications are built. Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones. Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Able to administer a team's agile process (creating exemplary tickets in Jira, sprint planning, etc) What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/22/2024 05:11 PM