Delivery Operations Manager Salary in India - PayScale

DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Role and Responsibilities: We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: · Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement · Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications · Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. · Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. · Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: · Developing standard operating procedures. · Direct accountability for setting and meeting operational goals, strategic planning and forecasting · leading a team of business analysts, program managers or area managers. · Leading process improvements Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONWe are looking for an experienced professional to lead an Operations team. This individual should be able to deliver in a fast-paced environment where they can impact the customer experience while simultaneously improving operations and program through their project management skills, problem solving skills, and a focus on simplification and optimization.Key job responsibilities- Brings a unique combination of resourceful, analytical, team oriented with communication and business skills and the ability to build strong relationships with key stakeholders to drive scalable and effective solutions/mechanisms.- Is motivated to work in a fast-paced environment with responsibility of business operations metrics, has a proven track record in taking responsibilities and successfully reach the output in dynamic business operations situations.- Provides the right level of information and insights to business teams, and also have a thorough understanding of processes and programs- Is able to handle ambiguity comfortably and take decisions swiftly - Uses large data sets to identify complex patterns, drive actionable outcomes resulting in operational solutions to real business problems, and relate opportunities for partnerships across Amazon.- Finds improvement opportunities and drives process and ops excellence initiatives. - Builds structured governance models that drive people, process, and improvement to optimize Customer experience end-to-end.- Support development of strategies/programs, and influence prioritization of defect elimination and improved customer experience projects across the organization.- Delivers product/program quality improvements based on data that directly or indirectly impacts the customer experience.- Drives program objectives – provides program management and defines project plans, manages implementation activities, and develops processes, documentation and communications for program/process rollout and ongoing support - Manages team, owns hiring, training, goal setting and performance management for the team members.- Contributes to the operational plan through tactical/strategic inputs for program/projects, trend analysis. Makes recommendations around investment based on customer/business impact. - Defines key performance indicators. Develops metrics and service level agreements for core programs and processes, and tracks delivery against program objectivesA day in the lifeThe individual will be managing an operations team and owning program management for that area of the business. This will include staff management, operational planning, owning success metrics, collaborating with partner teams, driving continuous improvement and innovating on customer's behalf. They will be a self-starter, comfortable with ambiguity and have a strong attention to detail. They will have the ability to influence key decision makers and drive consensus within various stakeholder teams. About the teamKindle Content Quality team is focused on ensuring that Kindle eBooks provide the highest quality as defined by customers in the eBook market segment. The team collaborates with leadership, technology as well as product teams to drive various programs aimed at improving content quality through expansion, tech improvements, and operational mechanismWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 6+ years of mentoring, leading and coaching experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience working with engineering and product teams to define a product and bring it to marketPREFERRED QUALIFICATIONS- Managing Managers

DESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursWe are open to hiring candidates to work out of one of the following locations:Plainfield, IN, USABASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- * Experience managing a team of 2+ salaried employees and 70+ indirect employees * Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. *Demonstrated problem solving skills and analytical skills *Excellent customer service skills, communication skills and interpersonal skills *Track record of meeting or exceeding department performance goals *A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. *Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

BASIC QUALIFICATIONS- A Bachelor's Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams - Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. - Excellent communication (written & oral) skills and detail oriented - Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment - Proven ability to manage multiple, competing priorities simultaneouslyDESCRIPTIONAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life. We are seeking an Operations leader to join and lead our Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers. The Operations Manager will: - Work with stakeholders across the globe to transition processes and run it on an ongoing basis - Own and drive operational and business goals/metrics for the team owned - Manage the team of Managers and ensure high service delivery and execution - Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget - Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization - Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals - Establish & drive business communication and reviews with senior stakeholders - Set a high quality bar and continuously reinforce a culture of quality and innovation - Own the budgeting for the team - Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact - Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - MBA from a premier management institute - Six Sigma green belt certified - Operations experience in ecommerce industry- Experience in translating business needs into detailed feature requirementsSalary: . Date posted: 04/04/2024 09:31 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of employee and performance management experience- 2+ years of performance metrics, process improvement or lean techniques experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. For our busy Delivery Stations, we're seeking for an organized Delivery Station Manager to come and make their mark. These fast-moving facilities sit at the heart of Amazon's rapidly growing Operations network, and are where we manage our fast-moving last mile operation. In each delivery, our teams receive, sort, stow, and ship orders to the customer.In the Delivery Station that you join, you will coordinate and oversee a hugely important environment within our business. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone's expectations whenever we can.With this in mind, you'll strategically lead a team, comprising of Shift Managers and Shift Assistants. This will complement your proactive management of healthy, positive working relationships on a day-to-day basis.In this role, you'll work with key business partners, such as Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES and Engineering. Furthermore, you'll track and drive both the operational goals and metrics of your Delivery Station, while regularly presenting your findings to the senior leadership team.Main activities are: - Review the operational forecast and determine productivity requirements the deliver station.- Manage a team group to meet all building's goals. - Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. - Proactively identify and lead process improvement initiatives and Lean tools. SUPERVISORY RESPONSIBILITIES: - You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. - Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with FLEX drivers. - You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at speed, innovation has made us the global company that we are today. Help in daily operations: Receive, scan, lift and move shipments up to 25 kg each.Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operation and dispatch. Continual standing and/or walking an average of 5 miles daily. We are open to hiring candidates to work out of one of the following locations:Cavan, SA, AUSPREFERRED QUALIFICATIONS- 3+ years of employee and performance management experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:20 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONAmazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Operations ManagerManager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited to- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.• Developing and/or referring to performance metrics to drive team performance and business results.• Identifying the business impact of trends and making data backed decisions.• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"Key job responsibilitiesSupport, mentor, and motivate your hourly workforceManage safety, quality, productivity, and customer delivery promisesCollaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectivesLift up to 22 Kgs and frequently push, pull, squat, bend, and reachStand/walk for up to 12 hours during shiftsWork in an environment where the noise level varies and can be loudPlease review the Field Ops Transfer Policy to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.htmlWe are open to hiring candidates to work out of one of the following locations:Manesar, HR, INDPREFERRED QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related fieldSalary: . Date posted: 04/10/2024 10:15 PM

BASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelDESCRIPTIONAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.Key job responsibilities•Oversees a team of Investigators. Works across team(s) and Ops organization WW to drive delivery from investigators and enable investigators exceed bar in role.•Define expectations for investigators by formulating performance goals, metrics, success criteria and expected levels of delivery.•Partner with stakeholders across sites/functions to continuously evolve auditor role.•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.•People management: The operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.•Process Improvements: As operations Manager, candidate would need to drive innovation within the team.•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/12/2024 09:11 AM

BASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.Key job responsibilities - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs)We are open to hiring candidates to work out of one of the following locations:Bolton, ON, CANPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 10:15 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experienceDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.Amazon is seeking an On The Road (OTR) Manager in Last Mile Execution, with four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your Operation.This role requires working with multiple business and technical teams across the company to manage successful OTR performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.Key job responsibilities- You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.- Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.Additional Job Elements:- Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.- Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.- Proactively identifying and leading process improvement initiatives and Lean tools.- Tactical leadership of strategic initiatives.- Cross functional coordination and task tracking.- Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.- Strategic planning and forecasting to appraise performance and problem resolution.- Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.- Ensuring procedures are followed for safety, building security and product loss prevention.We are open to hiring candidates to work out of one of the following locations:Heathwood, AUSPREFERRED QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketingAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experienceDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.Amazon is seeking an On The Road (OTR) Manager in Last Mile Execution, with four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your Operation.This role requires working with multiple business and technical teams across the company to manage successful OTR performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.Key job responsibilities- You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.- Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.Additional Job Elements:- Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.- Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.- Proactively identifying and leading process improvement initiatives and Lean tools.- Tactical leadership of strategic initiatives.- Cross functional coordination and task tracking.- Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.- Strategic planning and forecasting to appraise performance and problem resolution.- Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.- Ensuring procedures are followed for safety, building security and product loss prevention.We are open to hiring candidates to work out of one of the following locations:Heathwood, AUSPREFERRED QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related fieldAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 10:26 PM