Fraud Risk Manager Salary in India - PayScale

The Role DESCRIPTION Job summary Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about e-payments? Amazon Payment Services (APS) is a leading payment service provider in MENA region with operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment services to thousands of merchants. APS team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to customers & sellers is a key enabler in building trust. We are looking for a fraud-prevention specialist who can become a key contributor in our fight against financial crime Key responsibilities include but not limited to: Executes against established SOPs and identify opportunities for process improvement Identify gaps in controls and processes Design program controls and testing mechanisms in collaboration with internal teams Consult legal for guidance on specific use cases or escalations Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements. Observe, escalates & resolve gaps in processes or controls Communicates and defends processes and controls to peers in partner organizations Perform deep dive analysis and creates COE based on identified deviations and recommends appropriate solutions. Measures key metrics, process or control risk to inform product and program level risk assessment and own weekly/monthly metrics and process reviews with internal and external stakeholders Maintain subject matter expertise specific to job functions and general industry awareness Earns trust of peers by understanding operational processes related to risk management programs and product offerings Makes recommendations as inputs into product and technology roadmap discussions Research and recommend innovative technology solutions to management Implement operational program controls by creating project plans Identifies, prioritizes and coordinates work streams necessary Influences internal teams to uphold and maintain program control Recommend to product and technical teams improvements to technical risk management solutions to drive program efficiencies Requirements BASIC QUALIFICATIONS 3+ years experience working in a payment gateway, payment processor, payment aggregator, bank or payments industry related institution Strong interpersonal and leadership skills. Strong written and verbal communication skills Strong attention to detail and organizational skills. Strong problem solving, initiative and follow-through skills. Experience working with geographically distributed teams within a complex international organization Knowledge of the payment industry, regulatory compliance landscape, and of credit and debit payments systems Ability to effectively communicate in written and verbal form across functional groups within the company, with clients, customers and vendors, as well as senior management. Ability to manage through influence Strong analytical skills (Excel skills is a must) Bachelors degree from a reputed university Experience working in a risk and control capacity with engineering teams and technical functions. Knowledge in card-not-present payments, fraud-prevention, buyer merchant risk management and/or chargeback management. PREFERRED QUALIFICATIONS Preferred but not mandatory qualifications: Fraud investigator, risk, compliance or similar certification Masters degree from a reputed business school 5+ years experience working in a payment gateway, payment processor or payment aggregator Experienced in working for a start up as well as a multi-national tech firm About the company Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

The Fraud Loss Forecasting team is part of the Consumer Banking Risk Management and Fraud Center of Excellence (COE) team within Consumer and Community Banking Risk. The loss forecasting team owns the forecasting and budgeting process for all our fraud and overdraft loss lines. This is a highly critical and visible role with ownership and accountability towards risk management strategy.As a Fraud Risk Loss Forecasting Analytics - Associate within the Consumer Banking Risk Management and Fraud Center of Excellence (COE) team, you will be a key contributor to the Loss forecasting team's overall responsibilities. You will strengthen the overall financial discipline of managing fraud by providing analysis that bolsters and validates the team's recommendations. You will take accountability towards strategic analytical initiatives in fraud loss forecasting, analyze and interpret key business portfolio promoters of fraud loss trends, and identify and execute on key areas of portfolio management strategies. You will also enhance existing loss forecasting processes and liaise with key stakeholders across business functions to assess impact and to implement the same in forecast adjustments. Job Responsibilities: Take accountability towards strategic analytical initiatives in fraud loss forecasting, Analyze and interpret key business portfolio drivers of fraud loss trends Identify and execute on key areas of portfolio management strategies and Enhance existing loss forecasting processes Liaise with key stakeholders across business functions to assess impact and to implement the same in forecast adjustments Take complete ownership and accountability towards delivering on goals and priorities for the business / function Review progress made and outcomes with senior leaders Required qualifications, capabilities, and skills Master's/Bachelor's degree in a quantitative or business discipline from an accredited college/university required; 3+ years of experience in risk analytics; Working knowledge and development experience with SQL, SAS and related tools Pragmatically solve business problems through structured problem solving approaches. Achieve tight timelines on complex deliverables. Synthesize / analyze diverse information, develops recommendations, and influence decisions. Effective in communicating with strong executive presence. Preferred qualifications, capabilities, and skills Working experience with globally distributed teams preferred Prior banking and risk experience preferred Highly proficient in Microsoft Office suite of products. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 04/02/2024 10:25 PM

DESCRIPTIONSelling Partner Trust (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Amazon's Trustworthy Shopping Experience (TSE) team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.For our regional TSE IN team in Bangalore we are looking for a Sr Program Manager with a passion to solve real world problems. You will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end compliance solutions.You will also have the opportunity to contribute to the development of policies, processes and tools to address issues impacting the customer experience in collaboration with teams across Amazon. This is an opportunity that requires a critical thinker with organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon’s reputation and the customer experience and trust.Key job responsibilitiesResponsible for assessing risk and developing strategies to meet key compliance requirements for the India marketplaceDefine, develop, and manage metrics, key performance indicators, and initiative goals.Regularly assess initiative health, identify emerging risks, and drive continuous program improvement.Identify and monitor key operational risks areas, define and benchmark risk indicators, ascertain risk thresholds, review processes health, and engage with stakeholders to drive risk mitigation.Work with a wide range of cross-functional teams to define compliance requirements, develop and enhance controls, and influence the technology and science teams to build scalable compliance systems.Communicate regularly with leadership and ensure consistent reporting of business continuity risks and compliance health.Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.Self-driven, ability to work independently to develop and execute strategies with minimal supervision.Develop region-specific programs as needed to improve both reactive and proactive enforcement. Maximize automation and efficiency in resolving issues, and identify and achieve measurable goals.About the teamTSE (Trustworthy Shopping Experience) is the regulation and compliance organization of Amazon where we have program teams dedicated to support various regulatory compliance areas medical device and unsafe products.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONSBachelor’s degree or equivalent- 5+ years of risk management, or relevant risk management working experience.- Ability to understand, troubleshoot, and describe complex technical processes and issues- Ability to manage multiple projects at once and work under time pressure- Demonstrate passion for problem solving and building innovative solutions- Experience applying analytical skills to solve problems and creating data-driven solutions- Comfortable making quick, calculated decisions in a fast-paced environment- Organizational skills with critical attention to detail, deadlines and reporting- Experience developing and presenting to large groups (including senior executives), and comfortable discussing and defending ideas, both verbal and written- Basic Analytics: Ability to run basic SQL queries and dive deep in excelPREFERRED QUALIFICATIONS- Master of Business Administration (MBA)- 5+ years of audit, compliance, and enterprise risk management experience.- Proven ability to identify, analyze, and solve ambiguous problems with an extreme attention to detail and experience in preparing and leading business reviews for senior management.

The Fraud Risk Analytics is part of the Consumer Banking Risk Management and Fraud Center of Excellence (COE) team within Consumer and Community Banking Risk. This team is responsible for analysis related to various fraud mitigation strategies. As a Fraud Risk Strategy Analytics Associate within our Risk Management team, you will have the opportunity to analyze emerging fraud and scam trends, develop new fraud fighting products, and work with cross-functional teams. You will leverage your strong analytical and problem-solving skills to interpret large amounts of data and its impact in both operational and financial areas. This role provides an opportunity to develop creative solutions to challenges presented by fraud activity and to contribute significantly to our risk management efforts. Responsibilities: Develop and maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated accounts Attain a detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle Acquire an understanding of the operational processes (e.g. manual underwriting, portfolio management, collections) which will aid in understanding acquisition performance drivers Conduct ad hoc analytics and contribute to various projects representing Risk Management Required qualifications, capabilities and skills 4+ years of professional experience, experience in risk management, strategic analytics, or data science required. Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas Strong written and verbal communication skills and ability to interact with all levels of the organization is required with the ability to storyboard along with the ability to defend storyboard position Ability to develop elegant and common-sense solutions to complex business challenges Strong knowledge of programming language like: Python, SAS, R and SQL Proficient in Excel & PowerPoint Preferred qualifications, capabilities and skill 2 years of experience in Fraud risk roles preferred Experience with Fraud Wrongdoers, Mules and 1st party fraudsters/ID theft Strong P&L knowledge and understanding of drivers of profitability Demonstrated experience with data analysis, designing & analyzing experiments, and Modeling A bachelor's degree in Finance, Accounting, Economics, Statistics or equivalent work experience preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 04/08/2024 10:24 PM

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

The Consumer and Community Banking Fraud Risk Strategic Analytics team generates thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. This role presents an opportunity to be part of a team that is at the forefront of providing strategic insights to promote business decisions for the Cards Business in Fraud identification space. In this team you will be responsible of developing and communicating meaningful insights to influence strategic initiatives to senior leaders. You would required to leverage creative analytical problem-solving skills while efficiently using large data sets from a broad range of sources. In addition to top-tier analytical capabilities, you should have strong programming skills coupled with excellent written and oral communication. Additionally leverage an acquired understanding of the data repositories, tools, policies and controls required in the risk reporting and analytics space. Job responsibilities Taking ownership of card acquisitions fraud strategy and ensure clear plan is place to minimize overall fraud application loss Monitoring credit card third party fraud risks and fraud attack trends to identify tactical and strategic responses to minimize customer and bank exposure across acquisition channels Collaborating with operations, marketing, product, tech, loss line owners, process owners and analytics teams to develop and prioritize initiatives and resources to maximize existing capabilities. Escalate potential risks which may result in unacceptable fraud controls and losses Provide support, including analysis, to various strategic initiatives outlined by the business and Fraud Strategy leadership Perform analysis of current and historic data to keep fraud systems and processes updated Conduct periodic high fraud losses case reviews to identify gaps in fraud strategy, case management or make procedural adjustments Develop and maintain periodic analytics to provide management with insights into emerging trends and quality of the originated accounts Attain a detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle Acquire an understanding of the operational processes (e.g. pre-book, post-book treatment, recovery) which will aid in understanding acquisition performance drivers Conduct ad hoc analytics and contribute to various projects representing Risk ManagementRequired qualifications, capabilities, and skills Bachelor's/Master's degree in a quantitative or business discipline from an accredited college/university required Minimum 6 years Risk Management or other quantitative experience required Background in statistics, econometric, or other quantitative field required Advanced understanding of SQL, SAS, SAS Enterprise Miner, or other decision tree software Query large amounts of data and transform the raw data into actionable insights Familiarity with risk analytic techniques. Strong analytical, interpretive and problem solving skills with the ability to interpret large data and its impact in both operational and financial areas Strong written and verbal communication skills and ability to interact with all levels of the organization is required with the ability to storyboard along with the ability to defend storyboard position Proficient in Excel & PowerPointPreferred qualifications, capabilities and skills 2 years of experience in Fraud risk role Experience with Credit Card Fraud / ID theft Strong P&L knowledge and understanding of drivers of profitability Demonstrated experience with data analysis, designing & analyzing experiments, and strategyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 04/15/2024 10:20 PM

BASIC QUALIFICATIONS- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR's work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamSelling Partner Services (SPS) provides services and solutions aimed at protecting our customers from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners.Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists, Business Intelligence Engineers, Business Analysts and Program Managers.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- Bachelor's degree in a technical or scientific field.- 4+ years of business intelligence and analytics experience- 2+ years managing a business intelligence or analytics team- Proficiency in SQL and experience with database management.- Experience with at least one major BI tool such as Tableau, Power BI, or Looker.- Understanding of data warehousing and ETL processes.- Strong problem-solving skills.- Excellent project management skills.- Strong communication skills.- High ethical standards- Awareness of data privacy and security implications.DESCRIPTIONAre you passionate about working with Amazon-scale data, analytics/science, and state-of-the-art data infrastructure? Do you love bringing data together from diverse systems and sources, and solving complex analytics problems for creating deep understanding of customer behavior and generating actionable business insights? Does the idea of working closely with a partner team of product managers, operations leaders, machine-learning scientists, and software engineers excite you?The Manager, Analytics Support, will lead a critical team of business-intelligence engineers leveraging massive, Amazon-scale data to help us improve decision-making, increase operational efficiency, and delight our customers with new and improved experiences. The team will sit within our ML/science organization and operate in close partnership with our science, analytics, and engineering teams to combat existing and emerging risk vectors across Books businesses.This is a dynamic role requiring a leader who is not afraid to think big, improve existing processes, build new ones, and collaborate across a large organization covering multiple businesses. They must be comfortable operating in an exciting, high-impact environment and use their strong communication skills to build and maintain trust with a cross-functional group of stakeholders and partners. They will own processes for analytics support across our businesses, covering data and infrastructure, metrics and reporting processes, and data governance. They will have a strong focus on consistency, clarity, and operational excellence of the team. They will also build compelling career paths across data, analytics, and science roles for their team and organization.About the teamMinerva is a cross-functional organization of highly experienced scientists, business-intelligence engineers, data engineers, and software engineers with a critical business mission making revolutionary leaps forward using massive-scale data with advanced analytics and machine learning and helping democratize the publishing industry. We build science-based systems for marketing and content-discovery for indie (KDP) authors, fraud/abuse, and content risk. We also use science to optimize manufacturing, fulfillment, and quality processes for our Print On Demand (POD) business.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- A master's degree in a relevant field.- More than 6 years of experience in related fields.- Demonstrated track record of managing complex, high-impact projects.- Familiarity with programming languages such as Python or R for data analysis.- Advanced proficiency in statistical analysis.- Ability to lead multiple projects simultaneously.- Ability to link analytics with business outcomes.- Ability to develop, deploy, and manage data and analytics resources.- Skills in forecasting and planning based on business trends and data insights.- Commitment to ongoing professional development and staying current with industry trends and technologies.Salary: . Date posted: 04/22/2024 10:44 PM