Engagement Manager Salary in India - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the AmericasAt McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewReporting to the Global Business Services (GBS) Process Improvement Enablement Lead, the Process Improvement (PI) Prioritization Manager strategically reviews and manages incoming PI demands, ensures transparent communication of prioritization decisions and continuously improves processes for efficient initiative execution and resource utilization. The role acts as the single point of entry for all GBS PI requests, leading business case creation, identifying levers, and prioritizing based on a value:based framework.Key Responsibilities::Evaluate incoming project requests, initiatives, and tasks from Global Service Owners, Global Delivery Leads.:Centrally captures, reviews, triages requests and shares them with the PI Lead for final approvals. Maintain a portfolio of GBS initiatives, including their status, timelines, resource utilization, and expected outcomes.:Develop a structured framework for prioritizing demands based on strategic alignment, business value, urgency, and available resources. Strategically optimize the GBS PI portfolio by selecting and prioritizing initiatives that deliver maximum value. Conducting capacity planning to ensure optimal resource utilization for prioritized initiatives.:Evaluating and deciding on the inclusion and prioritization of new initiativesin the pipeline. Collaborates and communicates with key stakeholders to gather input, insights, and feedback for effective prioritization.Experience::5+ years of experience in a relevant field and preferably FMCG / GBS industry:Demonstrated proficiency in leading demand assessment and prioritization:Expertise in portfolio management:Strong capabilities in business case development and management:Adept at data:driven decision:makingQualifications::Bachelors in Supply Chain, Finance or relevant field.:Strong communication and prioritization skills:Clear direction setting:Effective stakeholder engagement:Knowledge of the programs, policies and practices of functions:Fluent English is requiredMcCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER, QA: Manager is responsible for ensuring the success of our customer engagement by effectively managing a team of QA engineers (Salesforce QA) along with actively involving a project execution & helping in process alignment & maintaining Salesforce standards. Handling a group of leads, engineers & associates around 15+ members. This role involves direct customer engagements, career development of individuals & project management processes. Apart from day-to-day activities, the candidate is expected to be helping leadership in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world. The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services. Location: Hyderabad, Bengaluru & Jaipur Work Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required: Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA experience, Coach, Mentor & work experience, etc.) Overall work-experience of 10+ years, Strong people management expertise of at least 5+ years in QA management roles. Strong Experience in managing QA professionals. Experience with QA best practices and procedures. Excellent written and verbal communication skills. Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organisational skills Ability to develop and deliver creative solutions for complex situations Ability to attract, hire and retain high-performing professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: Manage a QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines. • Set team goals in alignment with Global objectives. Assist direct reports in the definition and attainment of individual goals Manage at least one customer engagement directly & simultaneous manage a group of individual contributors. Ensure that direct reports have the resources, information, and processes necessary to deliver effective QA solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the QA practice on entire CSG group to deliver on organisational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Develop and maintain QA procedures and policies Advocate for QA practice and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the QA group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts based on customer engagement. Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership Skills Desired Post Graduation and / or Industry certifications like CSM, ISTQB, CSM, CASTP etc. Functional or technical salesforce.com application knowledge Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Job Responsibilities of the Manager - Accounting and Finance General Ledger AccountingAccounts PayableAccounts receivableTDS/GST compliances & NoticesEmployee ReimbursementsVendor Master ManagementReporting & Closing:Timely closing and reporting every monthEnsuring all Balance sheet accounts are justifiedDaily reconciliation of bank accountsCompliance to IND AS (local reporting) and IFRS (Group reporting)Audits:Co-ordination with Auditors and timely completion of Statutory, Tax and Group AuditAccounts Payable:Invoice booking as per the timelinesMaking Vendor payments on timeCreation of Vendor master within timelinesRegular vendor and intercompany account reconciliationsReview and cleaning of Aged vendor payables, advances and GRNIAccounts receivable:Accounting of Customer paymentsProviding analytical reports to StakeholdersInternal Controls:Ensuring all processes are complying with the Group Internal control frameworkTax Compliances:All requirements related to TDS and GST are compliedSimplification/Automation:Continuous review of processes to identify automation and simplification opportunitiesTeam Management:To provide leadership, direction and management to the finance shared services center team in amanner that ensures exceptional service to all stakeholders and that produces market differentiationand competitive advantageDevelop a strong team through continuous team engagement and motivationKey Skills & AttributesAbility to operate in a high work pressure environmentResult drivenGo getter, proactiveCollaborative, cross functional workingMulti stakeholder managementEthical & CompliantRequirements for the Manager - Accounting and Finance Position: Qualification & ExperienceChartered Accountant or MBA in Finance or Experienced Inter CAApproximately 5 years post qualification experience, working in the Financial Shared Services domain in a Manufacturing set up would be preferredMNC Experience desired. Executives working with reputed Indian MNC's could also be consideredExpertise in General ledger accounting, Accounts Payable, Accounts receivable, Auditing, Group reporting and adept to tax compliances and SAP processes.Proficiency in Digital Tools / Automation

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

DESCRIPTIONThe Amazon Fire TV team is seeking a talented Engagement Manager to own engagement, lifecycle marketing and execution in India. This role will be responsible for defining customer engagement programs, messaging strategies, managing A/B testing, testing and scaling tweaks to how our devices work, and working with advanced analytics and data science teams to drive device usage and retention. You should thrive in ambiguous situations and love to build things from scratch. You should love marketing but be biased towards building programs based on analytics. You are innovative, creative and excited about implementing engagement initiatives for Fire TV Devices.Key job responsibilities• Lead lifecycle marketing and customer retention/ winback strategies for Fire TV; inclusive of early onboarding, sustained usage, churn and win-back programs that deliver downstream impact across Fire TV and Amazon• Measure performance, report outcomes; and improve upon campaigns• Invent new methods to personalize communications with customers across email, on device, mobile, push notifications, direct mail, social, and other channels• Partner with tech and marketing teams to develop automated tools and marketing programs by customer and lifecycle cohorts to improve personalization, messaging strategies and offers (on and off device)• Manage scheduling and implementation of on device marketing campaigns, conducting analyses of relevant KPIs to generate insights and suggest improvements• Develop campaigns to test and learn about customer behaviour on device; share best practices across categories and regionsAbout the teamJoin the team changing the future of entertainment. Amazon Fire TV has more than 50 million monthly active users, and customers globally have access to tens of thousands of apps, Alexa skills, channels, and more. Our growth requires leaders who move fast, have an entrepreneurial spirit, unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 2+ years of professional non-internship marketing experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience in a marketing rolePREFERRED QUALIFICATIONS- Experience using integrated campaigns to solve brand/business challenges

BASIC QUALIFICATIONS- MBA- Experience influencing C-level executivesDESCRIPTIONAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, tech solution selling background, and relationship building skills necessary to help position SmartCommerce as a preferred choice for customers? Do you love building new strategic and tech-driven businesses? Join the SmartCommerce team as a Key Engagement Manager!The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a platform to help sellers manage all their post purchase operations in terms of order management, warehouse management, returns management, planning and shipping.Key job responsibilitiesAs a Key Engagement Manager, your role is to own the end to end post launch engagement of our customers programmatically. You will also drive adoption of new & existing product features with the sole objective of ensuring client success. You will collaborate with product, tech & support teams to solve any recurring issues post launch to sustain the client relationship. You will identify opportunities in Smart Commerce products or feature sets based on customer insights and partner with internal product teams to win our customers' trust. We are looking for a hands-on, detail oriented and highly motivated Key Engagement Manager to lead the post launch engagement. The candidate should be comfortable understanding technology led businesses and be able to gather actionable conclusions by keenly listening to our customers. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. An understanding of enterprise sales & solution selling is highly desired.About the teamAs a part of Smbhav announcement ( https://smbhav.amazon.in/grow-with-amazon/smart-commerce) this is the Smart-commerce team which will build solutions to digitize the SMBs. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- From E-Commerce, B2B, SaaS industrySalary: . Date posted: 04/16/2024 09:12 AM

BASIC QUALIFICATIONS•Extensive hands on experience delivering enterprise-level IT consulting projects in the FSI space using Agile, Waterfall and Hybrid methodologies•Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and toolsets (e.g. Miro, Jira, Asana)•Presented to C-level executives as well as to technical subject matter expertsDESCRIPTIONAs a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines. Key job responsibilitiesYou will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrxed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected. You will also provide where required: • Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.• Training - coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.• Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.• Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services. • Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .As part of your role, you will need to travel to customers' site(s) and/or internal events when required.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS•Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)•AWS / Cloud Experience and Certifications•Deep understanding of the FSI segments and challengesSalary: . Date posted: 03/29/2024 10:06 PM

Position Title: Manager, Engagement and Activation (French Services)Status of Employment:Temporary Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-26 11:59 PMYour roleAs Manager, Engagement and Activation, you determine and develop engagement-marketing goals and strategies focused on increasing the frequency and time of visits to our digital ecosystem and building user loyalty. You are responsible for designing user journeys and prioritizing value-added actions to achieve goals by leveraging Radio-Canada brands, content, products and digital destinations. As a leader, inspiring those around you must come naturally. You feel compelled to challenge traditional ways of thinking and are focused on always doing things better and helping those around you do the same. You apply your wide-ranging knowledge, judgment and analytical skills to guide decisions regarding the evolution of the organization's digital marketing practices. Key responsibilities:Reporting to the Senior Manager, Digital Marketing Strategies, you are responsible for establishing and executing the division's engagement strategies. This involves the following tasks: Develop strategies to optimize the impact of marketing actions, assessing all required business needs to ensure feasibility.Direct, plan, organize and oversee the end-to-end development of projects, initiatives and campaigns for your division (which includes the Relationship Marketing, Market Intelligence and Marketing Data teams) in order to achieve goals: Determine the mandate for projects/initiatives/campaigns: Identify needs to be addressed, and define expectations and possible responses. Choose the action plan; define the project scope; and assess risks, impacts and limitations. Once the framework is defined, determine project objectives.Determine the necessary human, financial and technical resources jointly with leadership.Check in with all stakeholders at various points in project development to ensure alignment with initial objectives; identify and take corrective action where required. Find solutions to technical and operational issues and constraints, escalating unresolved issues as needed.Advise, guide and provide business expertise to others during the planning and development phases of projects.Assess the impact of strategies and decide what actions are required to achieve goals.Develop annual plans based on objectives and priorities.Ensure that strategies are consistent and aligned with Marketing & Communications and corporate objectives, and motivate your team to achieve them.Share overall strategic objectives, as well as more specific objectives related to Engagement Marketing.Work and collaborate closely with stakeholders and departments across the organization, building and maintaining relationships of trust with them in order to determine the Corporation's evolving digital marketing needs.Be responsible for tracking your allocated budgets.Manage human resources: Participate in the hiring process for new employees.Participate in the performance management process for staff and suggest ways to improve performance.Provide feedback and establish development plans.Supervise new hires and interns, and support the smooth operation of teams on a daily basis.Help schedule annual and other leave taken by staff.Actively participate in leadership team meetings.Sit on various committees upon request and perform any other task assigned by leadership.What you bring:Qualifications:University degree in a marketing/communications-related fieldSix (6) to eight (8) years' relevant experienceTeam management experienceSkills:Proven track record in developing and executing digital marketing strategic plans, especially for audience management, optimization, customization and automationAbility to analyze a variety of specialized studies and data, including key indicators for Facebook and Google advertising platforms and their applicationsTeam management experience, including developing team and individual potential, motivating and guiding teams toward their goals, and leading them to successInnovative, creative ability to launch, direct and engageAbility to maintain strong relationships with internal and external partnersGood persuasive communication skillsGood writing skillsSolid grasp of the public broadcaster's role, function and mandateGood knowledge of the regions served by Radio-CanadaCandidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:888 Rue St-Jean, Quebec, Quebec, G1R 5H6Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/19/2024 08:07 PM

Job ID: Required Travel :MinimalManagerial : NoLocation:India: Pune (Amdocs Site)In one sentenceIn this role, you will work directly with our clients and internal teams to deliver on post:sales success with our product. You will coordinate all client engagement activities and projects, and you will be responsible for defining and managing the scope of those projects from requirements gathering through to successful implementation. Within Amdocs Media, you will be the advocate for your clients by ensuring that both the right work is getting done effectively and efficiently, and, outside of Amdocs Media, you will be turning our clients and partners into advocates by ensuring a strong working relationship between our teams and theirs. You will work with delivery engineers who will help to deliver on client projects utilizing our product and will act as a technical resource on client engagements. Make no mistake, though: youll need strong product knowledge and a technical understanding to match the necessary project and account management skills required to succeed in this role.All you need is...- 10+ years as a Program or Delivery Manager, preferably in the media streaming technical solution and ecosystem for IPTV and OTT streaming solutions with particular focus on UI/UX for STB,Mobile and Smart TV.- Minimum 5 years in leadership, program management and customer facing role and technical background- Proven track record in successfully managing software projects throughout the complete project lifecycle including pre:sales, project and business planning, project execution tracking, risk management and mitigation, stakeholder management - Strong customer facing, owning end:end delivery of SaaS based product in one of more of these domains : BSS, Digital Subscription Marketplace, OTT integration, Payment processor and Revenue Assurance.- Previous hands:on software experience working with Microservices, J2EE, mobile and/or web:based software products, Microservice based architectures on AWS platform.- Strong business/systems analysis skills and a solid understanding of telecom services concepts and solutions- Strong interpersonal and people leadership skills are required- Demonstrated abilities in problem solving, agile development methodology and MS Project- Excellent oral and written communication skills in English- Demonstrated client relationship management skills- Experience in SOW creation- Effort and financial estimation experience is a plus- Ability to interact at all levels with customers and vendors- Ability to manage multiple projects simultaneously in a fast:paced environment- Ability to work independently with minimal directionWhat will your job look like?- Provide leadership for all client engagement activities for specific client(s)- Work closely with clients, partners and internal teams in various project methodologies, utilizing internal resources to:o participate in SOW creation and project initiationo identify and capture solution requirements and technical designso define project scope and objectiveso develop project schedules and planso provide on:going management and coordination of all project activities.o ensure successful delivery of the client solution.- Identify additional business opportunities as they arise.- Be willing to travel to client sites as required.Who are we?Amdocs helps those who build the future to make it amazing. With our market:leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next:generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, a