Destination Manager Salary in India - PayScale

Job Number 24058846Job Category Food and Beverage & CulinaryLocation Le Meridien Amritsar, Near SGRDJ International Airport, Ajnala Road, RajaSansi, Amritsar, Punjab, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:55 PM

Additional Information Manager / Sr. Manager -Revenue ManagementJob Number 24059638Job Category Revenue ManagementLocation Le Méridien Mahabaleshwar Resort & Spa, 211 / 212 Mahabaleshwar - Medha Road, Mahabaleshwar, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s)' inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunitiesCANDIDATE PROFILE Education and ExperienceA degree in a relevant business discipline preferred or demonstration of equivalent work experience.CORE WORK ACTIVITIESExecuting Revenue Management Projects and Strategy • Manages room authorizations, rates and restrictions. • Manages function space authorizations, restrictions and rental. • Manages rooms inventory to maximize cluster rooms revenue. • Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. • Releases group rooms back into general inventory and ensures clean booking windows for customers • Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system. • Prepares sales strategy critique. • Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands. • Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. • Supports cluster selling initiatives by working with all reservation centers. • Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. • Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. • Initiates, implements and evaluates revenue tests. • Ensures compliance and participation in company promotions and eCommerce channels • Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS). • Understands the working relationship between sales, reservations and property management systems. • Participates in periodic regional reviews • Promotes and protects brand equity. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. • Establishes long-range objectives and specifying the strategies and actions to achieve them. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.Analyzing and Reporting Revenue Management Data • Compiles information, analyzes and monitors actual sales against projected sales. • Creates long range forecast for rooms and catering by segment and updates forecast every period. • Creates weekly forecast for property operations and staffing purposes • Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. • Maintains accurate reservation system information. • Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. • Generates updates on transient segment each period. • Assists with account diagnostics process and validates conclusions. • Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders. • Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - for prescribed timeframes • Prepares revenue and profit opportunity analysis. • Manages all revenue, profit and demand data associated with rooms and function space • Develops and/or uses analytical tools and systems to maximize revenues and profit. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Analyzes information and evaluates results to choose the best solution and solve problems. • Using computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. • Generates and provides accurate and timely results in the form of reports, presentations, etc.Building Successful Relationships • Proactively develops constructive and cooperative working relationships with others, and maintains them over time. • Acts as a liaison, when necessary, between property and regional/corporate systems support. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 01:56 PM

Job Number 24065834Job Category Food and Beverage & CulinaryLocation Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATION Education: Bachelor's degree from accredited university or college in Environmental Health or Culinary. Related Work Experience: 2 to 4 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:00 AM

Job Number 24065752Job Category Sales & MarketingLocation Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:00 AM

Company DescriptionAbout Fairmont Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations - places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless - a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.Job DescriptionAs a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels.Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.Responsible for the effective and efficient maintenance of documents related to the Hotel's sanitation and hygiene efforts/program.Continually liaises with external agencies (labs, government agencies etc.) on sanitary mattersTo manage the segregation, storage and timely removal of all waste - recycles, hazardous and confidential waste streamsSensitize the team on all Accor hygiene standardsConducts regular inspection of food receiving, preparation, storage and service areas to identify and correct any food safety and hygiene issues Carry out internal food safety audits, reports all findings and follow up actions to be taken to ensure closure of issuesContinuously monitor, evaluate, and improve the policies and procedures of the food safety management systemEnsures that all hygiene monitoring records are completed by the food handlers as required by the corporate standardsEnsures that appropriate food sampling and swabbing are undertaken at the required frequencyConducts supplier audits, meetings and trainings on a regular basis in coordination with Purchasing, Cost Control, Culinary and F&BLiaise with all external food safety / HACCP auditors to ensure that all audit logistics and requirements are satisfiedLiaise with the chemical services provider to ensure that safe chemical handling and breakage control, cleaning & sanitation procedures are effectively implemented Liaise with the laboratory services provider to ensure that all mandatory food, water, ice, and swab testing are conducted as per agreed scheduleQualificationsDiploma/Bachelors of Food Science, Microbiology, Food Technology or related studies3 years' work experience in a similar capacity in the Hospitality Industry as Hygiene Manager/Asst. Manager HACCP & Food Safety certifications preferredResponsible self-starter, capable of handling multi-faceted projectsAble to communicate effectively with all levels of team membersComprehensive knowledge of kitchen hygiene practices and occupational health and safety standardsAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Salary: . Date posted: 04/17/2024 05:59 AM

Company DescriptionAbout Fairmont Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations - places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless - a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.Job DescriptionPrimary responsibility of the Engineering Manager is to ensure all the engineering systems of the building are in the highest operating condition, all the engineering requests are attended, and maintenance of all the equipment is carried out and kept operational.Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the following: Demonstrate Fairmont's brand service standards in all interactionsEnsure that Colleagues working in the team follow the Fairmont standardsEnsure all requests are attended within minimum time period and resolved to highest qualityEnsure all the required documentation are completedAny inspection from government, DM, CDA, DEWA etc are coordinated and answer to queries to the satisfaction of authoritiesCoordinate with all the Engineering contractors to carry out their workEnsure Engineering store is correctly maintained and parts stock levels maintainedSupervise strict adherence to safety rules by all colleagues at all timesConduct departmental training and ensure training program and records are up to dateFollow Occupational Health & Safety regulationsEnsure adherence to Fairmont's Code of Ethics brandQualificationsMinimum of 2 years of Technical education training certificate or Diploma in any relevant tradeMinimum of 3 years of hands-on experience in any 5 star hotel engineering operation3 years hands-on experience working in respective tradePrevious Hotel experience an assetExperience Working in the UAE is an assetMust be flexible in terms of working hoursA self-starter, take initiative, can make decisions in fast-paced & changing environmentComputer literacy in Windows, MS Office Suite, and OPERA, BMS systems is recommendedResponsible & reliableAbility to focus attention on Guest needs, remaining calm and courteous at all timesAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Salary: . Date posted: 04/17/2024 05:59 AM

Job Number 24066961Job Category Event ManagementLocation Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESManaging Banquet Services Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. • Schedules banquet service staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/16/2024 03:07 PM

Job Number 24067883Job Category Procurement, Purchasing, and Quality AssuranceLocation Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style. • Conducts monthly audit to ensure compliance with company and brand standards • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Assists with regional and/or company-wide implementation of company best practices. • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. • Uses data collection methods to compile, display, track, and analyze defect trends. • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes issues and identifies trends.Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Models service behaviors that meet or exceed guest expectations.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 10:15 AM

Position Title: Manager, Engagement and Activation (French Services)Status of Employment:Temporary Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-26 11:59 PMYour roleAs Manager, Engagement and Activation, you determine and develop engagement-marketing goals and strategies focused on increasing the frequency and time of visits to our digital ecosystem and building user loyalty. You are responsible for designing user journeys and prioritizing value-added actions to achieve goals by leveraging Radio-Canada brands, content, products and digital destinations. As a leader, inspiring those around you must come naturally. You feel compelled to challenge traditional ways of thinking and are focused on always doing things better and helping those around you do the same. You apply your wide-ranging knowledge, judgment and analytical skills to guide decisions regarding the evolution of the organization's digital marketing practices. Key responsibilities:Reporting to the Senior Manager, Digital Marketing Strategies, you are responsible for establishing and executing the division's engagement strategies. This involves the following tasks: Develop strategies to optimize the impact of marketing actions, assessing all required business needs to ensure feasibility.Direct, plan, organize and oversee the end-to-end development of projects, initiatives and campaigns for your division (which includes the Relationship Marketing, Market Intelligence and Marketing Data teams) in order to achieve goals: Determine the mandate for projects/initiatives/campaigns: Identify needs to be addressed, and define expectations and possible responses. Choose the action plan; define the project scope; and assess risks, impacts and limitations. Once the framework is defined, determine project objectives.Determine the necessary human, financial and technical resources jointly with leadership.Check in with all stakeholders at various points in project development to ensure alignment with initial objectives; identify and take corrective action where required. Find solutions to technical and operational issues and constraints, escalating unresolved issues as needed.Advise, guide and provide business expertise to others during the planning and development phases of projects.Assess the impact of strategies and decide what actions are required to achieve goals.Develop annual plans based on objectives and priorities.Ensure that strategies are consistent and aligned with Marketing & Communications and corporate objectives, and motivate your team to achieve them.Share overall strategic objectives, as well as more specific objectives related to Engagement Marketing.Work and collaborate closely with stakeholders and departments across the organization, building and maintaining relationships of trust with them in order to determine the Corporation's evolving digital marketing needs.Be responsible for tracking your allocated budgets.Manage human resources: Participate in the hiring process for new employees.Participate in the performance management process for staff and suggest ways to improve performance.Provide feedback and establish development plans.Supervise new hires and interns, and support the smooth operation of teams on a daily basis.Help schedule annual and other leave taken by staff.Actively participate in leadership team meetings.Sit on various committees upon request and perform any other task assigned by leadership.What you bring:Qualifications:University degree in a marketing/communications-related fieldSix (6) to eight (8) years' relevant experienceTeam management experienceSkills:Proven track record in developing and executing digital marketing strategic plans, especially for audience management, optimization, customization and automationAbility to analyze a variety of specialized studies and data, including key indicators for Facebook and Google advertising platforms and their applicationsTeam management experience, including developing team and individual potential, motivating and guiding teams toward their goals, and leading them to successInnovative, creative ability to launch, direct and engageAbility to maintain strong relationships with internal and external partnersGood persuasive communication skillsGood writing skillsSolid grasp of the public broadcaster's role, function and mandateGood knowledge of the regions served by Radio-CanadaCandidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:888 Rue St-Jean, Quebec, Quebec, G1R 5H6Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/19/2024 08:07 PM

Job Number 24070107Job Category Event ManagementLocation Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/20/2024 03:07 PM