Success Manager Salary in India - PayScale

Manager, Underground OperationsExciting and challenging opportunity to be part of a collaborative and high performing team.Be part of an inclusive, exciting and performance-driven culture.Experience a complex mining operation in a unique part of the world.Contribute to the success of Rio Tinto by applying your leadership and professional expertise.About the roleFinding better ways to provide the materials the world needs.We are looking for a Manager, Underground Operations to lead the safe execution of all underground development, production, and construction work across three (3) underground diamond mines utilizing blast hole stoping and sub-level retreat caving mining methods. The role will look to balance the capital development and construction of the new A21 underground project while ensuring safely meeting production targets in the 154 producing mines. The successful candidate will look to manage a high performing 300+ underground team, have a relentless desire to better the safety culture on site, manage all underground risks, meet yearly production targets, drive improvement projects, and manage cost expenditures for the purpose of achieving the safe execution of the senior leadership's strategic plan.Position based at the Lac de Gras mine site; role will ideally have the successful candidate reside in Yellowknife, NT, although alternative options may be available.Reporting to the Senior Manager, Production, you will have opportunity to: Ensure Health and Safety, Environmental and statutory legislative requirements, standards and policies are implemented and adhered across a diverse 300 employee and contractor workforce.Support growth and development of the team, strive to achieve targets set in our participation agreements with regards to employing and developing northern workers and develop and maintain a program for professional development of technical staff.Responsible to safely execute the yearly UG Production Plan by effectively working with all departments to achieve common goals.Assist in development of accurate and practical mine plans that are well integrated and communicated across departments.Manage a portfolio of improvement projects to meet and exceed the underground's yearly targets.Accountable for all operating and capital expenditures for the underground teamCoordinate the daily, weekly and monthly reporting of production and safety performance of the underground mine.What you'll bringTo be considered for this role, you will have: Ability to successfully lead change and drive operational excellence.Degree in Mining or Geological Engineering with 15 or more years of experience in underground mining (blast hole stoping or caving experience is considered an asset.)Experience in Fly-In-Fly-Out management.Experience supervising professional and technical staff and contractors, eligible for a Northwest Territories Mine Supervisor Certificate - Level II.Excellent communication and ability to work with cross functional departments.Strong planning, organizational, management, cost accounting and communications skills. Knowledge of safety and environmental standards and legislations.Demonstrate sound work ethics and be committed to safety. Ability to maintain standards of conduct and possess cultural awareness and sensitivity.Display maturity, be self-motivated, disciplined and understand the necessity for confidentiality in all business matters.Northern residency and experience working in a cross-cultural environment, coupled with knowledge of the unique challenges and opportunities presented to those living in the North, are assets. Hiring priority will be given to qualified applicants who are beneficiaries of the DDMI Participation Agreement Groups and to qualified applicants residing in the Northwest Territories and Nunavut Territories. Members must clearly identify their status on the online job application and resume if they wish to receive priority consideration.What we offerBe recognized for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.At Rio Tinto, we offer a competitive reward package that reflects the value that each person brings to our business. As part of our pay philosophy, we believe equity represents fairness, and is rooted in our values and aligns with what we stand for.A work environment where safety is always the number one priority.Career development to further your technical or leadership ambitions.Ongoing access to family-friendly health and medical programs, pension and savings plans.Attractive share ownership plan.Leave for all of life's reasons (vacation/annual, paid parental, sick leave.)Relocation assistance.Where you'll be workingLocated in the Northwest Territories of Canada, the Diavik Diamond Mine is a producer of gem-quality diamonds. At Diavik, a strong focus is placed on protecting the local environment, as well as supporting communities through employment and education.Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA2 community, mature workers, people with disabilities and people from different cultural backgrounds.We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Working at Rio Tinto also means choosing to be part of a company designated as one of Canada's Top 100 Employers in 2023 for a 4th consecutive year. For more information, click here: https://www.linkedin.com/feed/update/urn:li:activity:6999447814468497408Salary: . Date posted: 04/05/2024 07:13 AM

Manager, Solution Engineering Location:Office based or Hybrid : MumbaiPosition Summary:As a Senior Manager at Solution Engineering in India, you will lead a team of highly skilled professionals dedicated to accelerating new business and expanding revenue. With an unwavering focus on confidently positioning our distinct competitive advantage, you will drive innovative solutions to meet the evolving needs of our clients. You will be pivotal in setting regional strategies in collaboration with territory sales leaders, ensuring alignment with broader departmental goals and strategies. Additionally, you will oversee the teams day:to:day operations with a higher level of autonomy, ensuring that objectives are met and procedures are followed effectively.Your Day:to:Day::Collaborate closely with territory sales leaders to set regional strategies, ensuring alignment with broader departmental goals and strategies while focusing on accelerating new business and expanding revenue.:Drive the success of product GTM campaigns through strong and visible leadership, aligning all stakeholders around product marketing and sales strategies and confidently positioning our distinct competitive advantage.:Provide day:to:day oversight of team operations, including setting priorities, managing workloads, and overseeing projects. This role focuses on achieving technical closure and driving revenue growth.:Ensure team objectives are met, taking ultimate ownership of the teams performance in achieving technical closure and expanding revenue.:Implement and enforce policies and procedures within the team, making recommendations for improvement as needed to enhance technical closure capabilities and drive revenue growth.:Collaborate effectively with User Success and Product Development teams according to established procedures or senior leadership guidance, focusing on delivering innovative solutions that leverage our distinct competitive advantage.:Coach, provide feedback, and support team members, fostering their professional growth and development in driving technical closure and revenue growth.:Participate in recruitment activities to build and strengthen the team, ensuring the acquisition of talent that can confidently position our distinct competitive advantage and drive revenue growth.:Perform individual contributor work in Solution Engineering as needed, particularly in situations where your expertise can directly contribute to achieving technical closure and expanding revenue.What You Bring to The Team::Minimum 12 years of experience in one or more industries(Transportation/Energy/Water/Cities) of expertise and 5 years of minimum experience in effectively managing resources and pre:sales teams.:Strong domain knowledge of the brands and products supported by the team, specifically focusing on confidently positioning our distinct competitive advantage.:Strong ability to align the team around mission and goals through effective communication and situational management:Proficiency in applying the organizations performance management system, practices, and tools to improve organizational performance,:Ability to create a shared vision for the team and define team goals, tracking their Accomplishment:Communicates authoritatively and collaboratively with internal and external stakeholders, including storytelling and developing engaging slide deck presentations.:Highly adaptable and creative outside:the:box thinking to solve complex root:cause problems and user challenges within the context of current and future product readiness.What We Offer::A great Team and culture : please see ourRecruitment Video.:An exciting career as an integral part of a world:leading software company providing solutions for architecture, engineering, and construction.:Competitive Salary and benefits.:The op

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the Americas.At McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.PRIMARY PURPOSE/FUNCTION OF THE JOBKey business partner to oversee our companys indirect spend operations. The ideal candidate will have a strong background in finance, with expertise in managing indirect expenses and optimizing cost efficiencies. The Finance Manager will play a crucial role in analyzing spending patterns, identifying cost:saving opportunities, and implementing strategies to improve financial performance. This position offers an exciting opportunity to contribute to the financial success and growth of our organization.KEY ROLES and RESPONSIBILITIESIndirect Spend Management: :Support the management of all indirect spend categories including but not limited to marketing, IT, facilities, travel, and professional services.:Prepare regular financial reports and dashboards to communicate key performance indicators (KPIs) and insights related to indirect spend. Present findings to senior management and provide recommendations for improvement.:Collaborate with other departments such as procurement, accounting, and operations to align indirect spend initiatives with overall business objectives.Budgeting and Forecasting: :Develop, monitor, and manage budgets for indirect spend categories. Provide accurate financial forecasts and variance analysis to support decision:making.Cost Analysis and CCI: :Analyze spending patterns and identify areas for cost reduction and process improvement. Implement strategies to optimize indirect expenses without compromising quality or service.:Lead the validation of all Indirect CCI projects ensuring timely and accurate validation and reporting whilst working with cost center owners to demonstrate value delivery in P and L:Support and partner with factories, DCs and other Global functions in delivering CCI targets Business Improvement and development:Identify inefficiencies in current processes and procedures related to indirect spend. Implement changes to streamline workflows, increase efficiency, reduce costs, harmonize and standardize process and ways of working across indirect categoriesProvide leadership and guidance to finance staff responsible for indirect spend activities. Foster a culture of accountability, teamwork, and continuous improvement within the finance team.Control and Compliance:Takes accountability for ensuring the control environment within the Indirect area is robust and in line with corporate guidelines, SOX and local accounting GAAP.:Ensure compliance with company policies, procedures, and regulatory requirements related to indirect spend. Identify and mitigate financial risks associated with indirect expenses.Education: CAExp

DESCRIPTIONWe are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace.The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they’re building, developing and guiding high-performing teams.In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. The position is based out of Amazon India, Bengaluru office. If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!Key job responsibilitiesBusiness Growth· Contribute to goal setting for your team to align with organizational goals.· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Relationship Management · Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.Leadership· Manage a team of KAM- Leads & Account Managers (3-4 direct reports, 6-8 people team)· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.· Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth. · Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 6+ years of sales experience- Experience analyzing data and best practices to assess performance drivers- Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors- Experience managing teams- Experience planning, managing and closing competitive sales efforts and managing deals from negotiation, to closing and through delivery- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business- Bachelor's DegreePREFERRED QUALIFICATIONS- Experience influencing C-level executives- Experience managing a team and training/on-boarding new members

Manager - Contracts and ProcurementLead the contracts team for a rehabilitation projectOptimise commercial outcomesBrisbane based with some travelAbout the roleFinding better ways to provide the materials the world needs.We are looking for a seasoned Manager Contracts and Procurement to lead an integrated team and take responsibility for all commitments made and contracts awarded by the Ranger Rehabilitation Project: ensuring due process is followed; the projects' needs are met; and the best commercial outcomes are reached for the long term benefit. This role is integral to the success of the overall project objectives.As part of a broader Project Services team, your role will be dedicated to support the Ranger Rehabilitation Project, your key accountabilities include:Ensuring robustness of commercials by supporting and working with the integrated teams in the use of appropriate contract management methods, tools and processes.Ensuring best practice and sharing of knowledge by communicating and collaborating with the team, to maximize value for the business.Approval of contracting strategies, plans, justifications and other documents essential for due process and planning, to enable smooth and timely implementation of the projects.Contracting function responsible for contracting methodologies and strategies: analysing risks and needs, articulating strategies and structuring and drafting appropriate contracts so as to give maximum value to the business.Ensuring a two-way dialogue is maintained between the Contracts team, RT Projects Legal, and RT Procurement to complement the efforts and skills of all groups for the maximum benefit of Rio Tinto.Responsible for contracting and corporate governance procedures which should be up to date and reflect best practice.What you'll bringDemonstrated skills in managing contracts and procurement teamsAbility to analyze complex risk scenarios particularly relevant to contract managementStrong interpersonal and communication skillsProven ability to lead teams working in remote sites and virtual environmentsTertiary qualifiedWhat we offer Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A safety-focused and inclusive working environment A competitive salary package with annual cash incentive awards (STIP) Access to top tier family-friendly health and medical programs Leave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)Ongoing individual wellbeing support for you and your family for personal and professional matters Generous Rio Tinto employee share programPossible domestic relocation assistance on offerIndigenous Advisors are always there for our Indigenous employees and available to support through any aspect of your employmentIndigenous leadership programmes across professional and operational roles to ensure that we are developing Indigenous Leaders.Extensive salary sacrifice & salary packaging optionsWho we are Energy Resources of Australia Ltd (ERA) is a publicly listed company with Rio Tinto as its major shareholder. ERA, established in 1979, previously mined and produced uranium oxide from its Ranger mine in the beautiful and rugged Alligator Rivers area of the Northern Territory. The Ranger mine is located on Aboriginal land, surrounded by, but currently separate from, Kakadu National Park.ERA's production operations on the Ranger Project Area ceased in January 2021, with the major focus now shifting to the comprehensive world-class rehabilitation of the Ranger mine that will eventually allow it to be incorporated back into the Kakadu National Park should the Traditional Owners and the Commonwealth Government wish. The Ranger Rehabilitation Project is the largest project of its kind in Australia and possibly the world. It is unique in that it is rehabilitating land in one of the world's most culturally and environmentally sensitive locations, surrounded by the World Heritage-listed Kakadu National Park on the land of the Mirarr Traditional Owners, located three hours southeast of Darwin.Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.Closing date: 29 th of April 2024Salary: . Date posted: 04/22/2024 07:18 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Saklesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in SF or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:21 PM

Who we are Brightly, a Siemens company, is the global leader in intelligent asset management solutions, enables organizations to transform the performance of their assets. Brightly's sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.About the Role The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are critical client advocates responsible for guiding clients after the deal closes and shaping exceptional experiences throughout their lifecycle. CSMs develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. Ideal candidates have Customer Success skills, SaaS savvy and the ability to thrive in a high-impact organization.What you will be doing• Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates• Strengthen adoption of Brightly products by delivering data-driven insights coupled with industry and Customer Success best practices• Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieved business outcomes and recommendations • Serve as an advocate by working with Sales, Services, Product and Marketing to relentlessly represent the voice of the customer• Build partnerships with client stakeholders at the executive, technical and administrative levels• Identify, document, and deliver desired client business outcomes in a Success PlanWhat you need• BA/BS degree and 2+ years in Customer Success• Knowledge of SaaS operations, including subscription revenue, product development cycles and operations, as well as experience using Salesforce, ChurnZero, Microsoft Office, and BI tools• Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; live or virtual• Strong organizational, time management, project management, and diagnostic skills• Proven ability to thrive in fast-paced professional environment and manage multiple complex assignments simultaneouslyWhat makes you standout• Certification in Customer Success• Customer Success and industry/vertical experienceThe Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/22/2024 02:12 PM

We are hiring to make water better!Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry - the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species. Join us in this journey where dedication to a greater good combines seamlessly with cutting-edge innovation, as we work towards a more sustainable and water-resilient future for all.Founded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company with offices in the US, Canada and Ireland. Klir is a remote first company and is one of the fastest growing SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.We have the deep industry knowledge, a world class product roadmap, the vision and strategy to transform a critically important industry, as well as some high-profile customers that rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.Location: This position is remote and can be anywhere in Canada.Timing: We have an immediate opening for this position. Expectation is to have the CSM start by the end of May depending on current employment considerations.Role DescriptionDo you enjoy joining fast growing startups at the ground level and rolling up your sleeves to build with a collaborative team? If so, then drop what you are doing and read on...As a Customer Success Manager you'll build relationships with your assigned accounts to successfully onboard, build Klir into their workflow, map success plans, run value reviews, manage renewals, build relationships and partner with sales for expansion opportunities. You own the ultimate success and growth of your accounts - so you always aim to delight! You're an enabler, trainer, problem solver and advocate for our customers. We believe in earning the right to grow. If we are able to deliver value to our customers through the product and our service offerings, then growth on their account and with new logos will come a lot more easily to us. We do this by putting the customer at the center of everything we do at Klir.Your key metrics are net dollar retention (including pilot conversion), gross dollar retention, identifying upsell / cross sell opportunities, time to value, and customer happiness/health.Responsibilities:* Onboarding: strategic onboarding of our mid market and enterprise accounts including visiting them onsite.* Drive value: ensuring customers meet timelines for first value and data validation, and that we are working towards verified outcomes for the water utility.* Enablement: optimize and streamline our customers' workflow and work with them on change management to adopt the Klir platform and program.* Advocacy: shine a spotlight on the success of our customers. We believe that every customer should have a positive story to share internally within their utility, inwards at Klir, and ideally to shout their success from the rooftops.* Renewals: manage paper renewals with your main point of contact, economic buyer and signatory.* Growth: seek out additional opportunities to deliver value to our customers, including identifying upsell and cross sell opportunities to hand over to the sales team.* Risk management: manage your book of business and develop a customized risk plan if our predictive health scoring spots an issue.Requirements (Sound like you?)* Mandatory Experience: 3-5 years as a mid market and/or enterprise CSM, or Professional Services, or Onboarding/Implementation in a SaaS company.* Knowledge seeker: you are a passionate product nerd and quick study on learning new tech. You love to learn - about your craft and your own personal development.* Technical: our customer's compliance processes can be complex so you'll need to enjoy getting a deep understanding of nuanced workflow that differs from customer to customer and overall and water management practices.* Change management: you have experience helping customers digitally transform from paper and spreadsheets to more automation in their day to day workflow.* Delight: you brighten people's day with your charm and wit. Part of our job is to capture people's attention and get them excited about the transformational power of Klir. Your positive energy shines through on zoom calls.* Empathy: you step into customer's shoes to show that you understand and care. You believe in collaboration and enjoy adding value and getting value by engaging with every department that touches the customer experience. It's critical for us to earn the right to grow with our customers.* Resourceful: you have a bias to action and love solving problems. You thrive equally in strategy and execution. You are inventive and resourceful and can turn your ideas quickly into implementations. We move fast, but we are smart about it.* Builder: you focus energy on impactful, critical work and love to build process. You would rather just try a new idea than spend days talking about it. You are entrepreneurial at heart, but methodical in your approach. You get a rush when you're super busy and getting a lot done. You get a super rush when your efforts land in a win.* Passionate: you are passionate about having meaning in your career. Water will be important to you and ensuring that the developed world has enough safe and secure water needed to sustain our species for generations to come excites you.Our Commitment To YouOur Dedication to Your Well-being: We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.Leaving a Lasting Legacy: We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.Pursuit of Excellence: As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.Balancing Serious Work with Fun: We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way.Values That Unite Us: You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.Supporting Your Success: Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.#Salary and compensation No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar: $70,000 - $127,500/year#Benefits 401(k)�� Distributed team⏰ Async�� Vision insurance�� Dental insurance�� Medical insurance�� Unlimited vacation�� Paid time off�� 4 day workweek 401k matching�� Company retreats�� Coworking budget�� Learning budget Free gym membership�� Mental wellness budget Home office budget�� Pay in crypto�� Pseudonymous Profit sharing Equity compensation⬜ No whiteboard interview�� No monitoring system�� No politics at work�� We hire old (and young)#LocationToronto, Ontario, CanadaSalary: . Date posted: 04/20/2024 08:14 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.Responsibilities Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through SignatureSingle Cloud Product expertise as well as industry-relevant expertiseSingle point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationshipsAuthority in orchestrating technical resources & delivering technical informationDrives Customer Success Score metrics for customers and handles Escalations and Red AccountsPreferred Qualifications and Skills Overall 10+ years of overall experience & 5+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.Salesforce Implementation experience is a must for this role. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies. Salesforce Certification would be an added advantage and preferred.Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customersOutstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationAbility to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objectionsExpertise in at least one line of business (LoB) or specific industry sector and processes around it.A good understanding of enterprise architecture principles and program/project management methodology is expectedDegree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/15/2024 03:15 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM