Counselling Manager Salary in India - PayScale

Reporting to the General Counsel you will be responsible for :Assisting in routine procedural requirements under the Companies Act, 2013 (such as conduct of Board, Committee and shareholder meetings) and other statutory obligations of the Company and its group companiesOrganising Board and General Meetings of the Company and its subsidiaries in India & abroad.Assisting in non-routine activities under the abovementioned legislations such as compounding application, approval applications, etc.Maintenance and updating of various registers/records under Companies Act (both India & global)Assisting in the process of ESOP management for the parent entity and at group level.Assist in with filings under Companies Act, 2013 and reporting under FEMA such as ESOP grant reporting, FC-TRS, FC-GPR, DI reporting, FLA, SDS, ODI reporting etc.Assisting in incorporation of Companies in India and abroad. Managing corporate restructuring in the Company and within the group; Handling Annual filing and related compliances of the Company and the group.Managing Corporate Action relating filings with depositories, registrar and share transfer agent for shares held in demat and related matters.Liaising with various regulatory authorities and external stakeholders Additional Skills Strong analytical, organizational and interpersonal skills.Must be willing to work in a dynamic environment. Must be capable enough to manage and handle tasks independently.Should be a quick learner and be able to adapt in challenging situations.Should have excellent oral and written communication skills in English.Should be keen to learn and do research independently.Should be able to deliver and manage projects with stringent timelines.Ideally you are a company secretary with 8+ years of experience. You must be from a listed entity or from a Big 4 consultancy firm

DESCRIPTIONAmazon's Legal Department is looking for a talented Senior Corporate Counsel to support its rapidly growing and evolving operations businesses in India. Lawyers at Amazon are trusted members of the business. Our work is intellectually challenging, exciting and fast-paced. Developing innovative solutions to novel legal questions is part of our daily job. Like everyone at Amazon, we are passionate about our customers. Amazon offers its in-house lawyers the opportunity to develop their experience and career with one of the world's most recognized and dynamic brandsKey job responsibilitiesThe role requires working on compliances related to Environment, Workplace Health and Safety (WHS), Product Safety and Assurance (like food, drug & cosmetics, medical devices, chemical and hazardous substances, legal metrology, BIS) laws and regulatory regime, and supporting cross functional teams on initiatives under Sustainability and Social Responsibility policy of the Company. The role requires working cross-functionally with technical teams to shape compliance strategy, advising on upcoming regulatory changes and how to influence them, driving adoption of global policies and procedures in India and counseling compliance partner teams around complex issues. You will be responsible for handling pre-litigation disputes, managing outside counsel support, and generally providing day-to-day advice to the IN Ops Compliance, Environment & WHS teams in coordination with others on the legal team. You will also be responsible for identifying opportunities for and implementing process improvements. A day in the lifeA day in the role would require you to be enthusiastic, pragmatic,being challenged and demonstrate sound judgment in ambiguous situations with practical risk calibration. About the teamThis position will be based in Bangalore and reports to the Director and AGC. You will be required to lead a team, as team manager. This role will give you an opportunity to join a collaborative, tight-knit team that is pioneering exciting initiatives as part of a business that is making history. Some travel, domestic and international, will be required. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONSBASIC QUALIFICATIONS • Bachelor’s degree in law • 15+ years of post-qualification experience in a large professional setting • 10+ years of focus on legal compliances and advising businesses on issues emanating from compliances • High degree of independence, initiative, decisiveness, and creative thinking, as well as a desire to be challenged PREFERRED QUALIFICATIONS• A mix of law firm and in-house experience• Excellent organizational skills, and ability to manage multiple projects at once, follow through and meet deadlines• Demonstrated experience in writing successfully for a diverse range of audiences • Excellent interpersonal and communication skills and the ability to be a partner to business stakeholders

Manager - Industrial Relations and Labor LawsWe are seeking a highly skilled and experienced Employee Relations Manager to join ourdynamic Human Resources team. The ideal candidate will play a crucial role in fosteringa positive and productive work environment by managing employee relations andimplementing strategies to enhance workplace harmony. The Employee Relations Managerwill be responsible for addressing employee concerns, promoting open communication,and ensuring compliance with company policies and legal regulations.Change the future with us -• Stay abreast of changes in employment laws and regulations and advice business andproject management accordingly• Maintaining continuous dialogue with multicultural / regional unions to ensure smoothoperations of manufacturing plants• Represent Siemens in the collective bargaining / Long term settlement negotiations withunion / union representatives• Conflict management and dispute resolution through mediation and continuousdialogue with union to maintain positive working environment• Mediate conflicts between employees and/or between employees and management toachieve resolutions that are fair and in line with company values• Design, develop and implement employee relations strategies and interventions• Conduct regular reviews and audits of factory locations to identify areas of noncomplianceand ensure implementation of corrective measures• Ensuring closure of audits, Inspections remarks, show cause Notices or any othercommunication issued by Govt. Authorities• Represent Siemens in the various court matters, conciliation proceedings and adviceSenior management on such matters• Collaborate with legal counsel as needed to address complex employee relations andcompliance related issues• Act as a primary point of contact and advisory for business for addressing concerns,conflicts, and grievances in a timely and effective manner• To carry out Risk Analysis of factory establishments from compliance point of view andhighlight the same to Senior management• Investigate complaints or concerns related to employee relations issues, labor practicesand ensure prompt resolution in compliance with applicable laws providing fair andobjective resolutions• Collaborate with department heads and HR leadership to identify and address potentialemployee relations issues before they escalate• Appraise Senior leadership on changes in labor laws and potential impacts• Provide guidance to management on the interpretation and application of companypolicies• Promote a positive workplace culture through effective communication strategiesWe don't need superheroes, just super minds -• Masters's degree in Industrial Relations, Employee Relations or a related field• Proven experience as an Employee Relations Manager• Strong understanding of relevant employment laws and regulations• Excellent communication skills and ability to collaborate with diverse teams• Proactive problem-solving skills and attention to detail• 15 to 20 years of experienceMake your mark in our exciting world at Siemens -This role is based in Airoli. You'll also get to visit other locations in India and beyond,so you'll need to go where this journey takes you. In return, you'll get the chance towork with teams impacting entire cities, countries - and the craft of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at atime in over 200 countries. We're dedicated to equality, and we encourage applicationsthat reflect the diversity of the communities we work in across Gender, LGBTQ+,Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications,merit and business need. Bring your curiosity and imagination and help us shapetomorrow.Salary: . Date posted: 03/29/2024 02:49 PM

Job Number 24059240Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $54,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 01:42 PM

DESCRIPTIONSelling Partner Trust (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Amazon's Trustworthy Shopping Experience (TSE) team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.For our regional TSE IN team in Bangalore we are looking for a Sr Program Manager with a passion to solve real world problems. You will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end compliance solutions.You will also have the opportunity to contribute to the development of policies, processes and tools to address issues impacting the customer experience in collaboration with teams across Amazon. This is an opportunity that requires a critical thinker with organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon’s reputation and the customer experience and trust.Key job responsibilitiesResponsible for assessing risk and developing strategies to meet key compliance requirements for the India marketplaceDefine, develop, and manage metrics, key performance indicators, and initiative goals.Regularly assess initiative health, identify emerging risks, and drive continuous program improvement.Identify and monitor key operational risks areas, define and benchmark risk indicators, ascertain risk thresholds, review processes health, and engage with stakeholders to drive risk mitigation.Work with a wide range of cross-functional teams to define compliance requirements, develop and enhance controls, and influence the technology and science teams to build scalable compliance systems.Communicate regularly with leadership and ensure consistent reporting of business continuity risks and compliance health.Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.Self-driven, ability to work independently to develop and execute strategies with minimal supervision.Develop region-specific programs as needed to improve both reactive and proactive enforcement. Maximize automation and efficiency in resolving issues, and identify and achieve measurable goals.About the teamTSE (Trustworthy Shopping Experience) is the regulation and compliance organization of Amazon where we have program teams dedicated to support various regulatory compliance areas medical device and unsafe products.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONSBachelor’s degree or equivalent- 5+ years of risk management, or relevant risk management working experience.- Ability to understand, troubleshoot, and describe complex technical processes and issues- Ability to manage multiple projects at once and work under time pressure- Demonstrate passion for problem solving and building innovative solutions- Experience applying analytical skills to solve problems and creating data-driven solutions- Comfortable making quick, calculated decisions in a fast-paced environment- Organizational skills with critical attention to detail, deadlines and reporting- Experience developing and presenting to large groups (including senior executives), and comfortable discussing and defending ideas, both verbal and written- Basic Analytics: Ability to run basic SQL queries and dive deep in excelPREFERRED QUALIFICATIONS- Master of Business Administration (MBA)- 5+ years of audit, compliance, and enterprise risk management experience.- Proven ability to identify, analyze, and solve ambiguous problems with an extreme attention to detail and experience in preparing and leading business reviews for senior management.

DESCRIPTIONAmazon is seeking a high-judgement, self-motivated, and creative communications professional to join our corporate communications team in India. This individual will lead Sustainability PR for Amazon in India, supporting a core portion of Amazon's corporate narrative by driving cross-channel, proactive PR campaigns. This individual will be responsible for designing and executing proactive PR campaigns for the Sustainability program, by working with various internal teams. The individual will work with members of the media as well as other external and internal stakeholders on relevant and engaging storytelling with emerging themes that are imperative for corporate reputation. The individual will manage complex narratives and develop digital storytelling reaching out to multiple audiences. The candidate will deliver measurable results. Key job responsibilitiesThe successful candidate will: •Be the subject matter expert in the defined area to build effective narratives. •Design and execute year-long Sustainability PR campaigns addressing various external stakeholders addressing larger corporate Sustainability goals. •Closely collaborate and work with global Sustainability program and communications' teams to develop relevant localised campaigns and measure their effectiveness. •Ensure all communications campaigns on Sustainability resonate with the larger corporate reputation goal. •Develop, build, and maintain strong relationships with the press and other internal and external audiences.•Provide strategic counsel to senior business leaders and business teams, and manage their media engagements and speaking opportunities. •Manage cross channel communication in partnership with internal communications, social media, and similar storytelling teams.•Identify and leverage data to support storytelling efforts – build trust and strong relations with internal teams to mine for good stories. •Draft written materials, including press releases, memos, articles, pitches, statements, Q&As, and more.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 7+ years of recent professional communications or public relations experience- Bachelor's degree in communications, public relations, or a related fieldPREFERRED QUALIFICATIONS- Experience in professional communications or public relations

BASIC QUALIFICATIONS- A minimum of 15+ years of legal experience in Real Estate, permits and licenses, legal compliance and contracts (with several years of experience at a leading law firm and/or in-house at a major multinational corporation).- Extensive experience and strong skills in drafting and negotiating contracts.- Extensive experience in analyzing and responding to regulatory and compliance matters- Ability to function autonomously yet communicates laterally and upwardly with ease.- Strong legal and business judgment.- Excellent written and oral communication skills in English.- Excellent interpersonal skills to effectively communicate and coordinate complex issues and projects with diverse levels of management and employeesDESCRIPTIONAre you looking for a new challenge in a fast-paced, innovative company? Come make history with Amazon's legal department.This position, based in Bangalore, will be responsible for supporting Amazon's rapidly growing Operations, Real estate, Property matters, permits and licenses, legal compliance and contracts. You will serve as the lawyer responsible for counselling the real estate business on a broad range of real estate & property matters - due diligence, change of land use, land conversion, contracts negotiations, license & permits, lease registrations, commercial contracts and compliance. You will work directly with the business, serving as corporate counsel on real estate matters, and provide day-to-day advice.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- A mix of corporate law firm and in-house experience is a plus- Ability to work independently while being able to contribute successfully to cross-functional teams- Excellent organizational skills and the ability to simultaneously manage multiple projects and meet deadlines- Strong written and oral communication skills- Strong analytical and computer skills- Common sense, great judgment, and a good sense of humorSalary: . Date posted: 04/10/2024 09:20 AM

Job Number 24064542Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $55,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Bessborough takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:35 AM

Reporting to the Director, you will be responsible for :Receiving and investigating reported concerns of possible misconduct; serving as a confidential and non-retaliatory resource for all partners and employees who have questions or concerns.Conduct timely, effective and independent investigations; develop investigation plans; conduct interviews of reporters, witnesses and subjects of concerns; collect all relevant evidence; make and report on investigation findings; document all investigative steps in the firm's ethics case management system and an Executive Summary; and when claims are substantiated, facilitate and lead the discipline committee process; and confirm all is consistent with the established robust internal investigations processes and best practice.Collaborate with key stakeholders across the firm including the People team, Risk Management, Information Security and the Office of General Counsel (OGC).Conduct root cause analyses, identify potential areas of compliance vulnerability and risk, as well as control gaps, and develop / implement corrective action plans for resolution, developing and improving policies and processes; and provide general guidance on how to avoid or deal with similar situations in the future.Support functional leaders as needed from an ethics or compliance perspective, including colleagues in the People team, Risk Management and OGC, and transition to them matters more appropriate for their handling given their subject matter speciality.Draft and deliver ethics and compliance training and communications with subject matter specialists in Learning & Development and our communications functions through an established firm-wide schedule and cadence, as well as ad hoc when needed.Prepare trend analyses,analyzing ethics and compliance data and preparing reports for management.ideally you are a lawyer with 7+ years of experience and have experience in Investigations of KYC, Forensics, Code of Conduct etc Open to Non Lawyer candidates if they have suitable core experience

Job Number 24068086Job Category Rooms & Guest Services OperationsLocation Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:55 PM