Capacity Planning Manager Salary in India - PayScale

DESCRIPTIONAt Amazon, we are working to be the earth's most customer-centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history. We are looking for an exceptional analyst to join our Worldwide Capacity Planning, Digital and Device Support, team. Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs. We build forecasting models and optimization tools that help predict capacity requirement for every 30 minutes and support new device launches, game launches, Prime Day, sporting events and many more events across Amazon universe. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically across various initiatives. They will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The successful candidate will partner with Operations, outsourcing, program and tech leadership teams across multiple countries like US, LATAM, India, Philippines and South Africa.Key job responsibilities- Build capacity planning solutions that help optimize service levels and lower variable costs- Manage staffing (4-6 weeks) and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies.- Improve performance to plan by identifying, measuring and managing key metrics related to customer service- Understands end to end business with a wide array of knowledge and acts as a functional partner to drive right actions for the customers, customer service associates (CSAs) and cost- Understands technology and partners with customer service technology teams on new initiatives, including launch of industry-leading decision support tools and relentlessly advocates for adoption across team members- Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions- Lead global process standardization initiatives- Utilizes analytical and statistical tools to interpret data and derive insights which helps create metrics to drive right actions- Understands trade offs between cost, CSA experience and Customer experience and uses business judgement to take the right decision which balances all of these priorities- Identifies constraints and challenges across demand/ supply and works with appropriate partner teams at a senior level to remove these constraintsWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- Degree in mathematics, statistics, computer science, engineering, economics or related field- 3+ years of direct experience in Capacity Planning or Labor Modeling- 3+ years of direct experience in quantitative research or analyses- 3+ years in program/project management- Experience working with SPSS or other statistical software packages- Experience translating roadmaps and key performance indicators as well as recommendations to senior leaders- Experience utilizing SQLPREFERRED QUALIFICATIONS- Advanced Excel and Access skills- Operations Research or Capacity Planning experience strongly preferred- Some programming experience is a plus to automate tools whenever appropriate- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred- Knowledge of statistical and ML models

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/04/2024 09:32 AM

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the AmericasAt McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewReporting to the Global Business Services (GBS) Process Improvement Enablement Lead, the Process Improvement (PI) Prioritization Manager strategically reviews and manages incoming PI demands, ensures transparent communication of prioritization decisions and continuously improves processes for efficient initiative execution and resource utilization. The role acts as the single point of entry for all GBS PI requests, leading business case creation, identifying levers, and prioritizing based on a value:based framework.Key Responsibilities::Evaluate incoming project requests, initiatives, and tasks from Global Service Owners, Global Delivery Leads.:Centrally captures, reviews, triages requests and shares them with the PI Lead for final approvals. Maintain a portfolio of GBS initiatives, including their status, timelines, resource utilization, and expected outcomes.:Develop a structured framework for prioritizing demands based on strategic alignment, business value, urgency, and available resources. Strategically optimize the GBS PI portfolio by selecting and prioritizing initiatives that deliver maximum value. Conducting capacity planning to ensure optimal resource utilization for prioritized initiatives.:Evaluating and deciding on the inclusion and prioritization of new initiativesin the pipeline. Collaborates and communicates with key stakeholders to gather input, insights, and feedback for effective prioritization.Experience::5+ years of experience in a relevant field and preferably FMCG / GBS industry:Demonstrated proficiency in leading demand assessment and prioritization:Expertise in portfolio management:Strong capabilities in business case development and management:Adept at data:driven decision:makingQualifications::Bachelors in Supply Chain, Finance or relevant field.:Strong communication and prioritization skills:Clear direction setting:Effective stakeholder engagement:Knowledge of the programs, policies and practices of functions:Fluent English is requiredMcCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

DESCRIPTIONAmazon Advertising is the earth’s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys, helping advertisers build brand awareness, increase product sales, and more.Amazon Advertising Support and Product Services (SP&S) global capacity planning organization owns the end-to-end workforce planning and execution of Advertising Operations, Advertisers Support, QA and Twitch Operations orgs. We are looking for an exceptional analyst who can diagnose and solve complex business problems by analyzing data and providing recommendations, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive innovations in the advertising service industry to join us as Capacity Planning Analyst. The ideal candidate will possess both, an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about advertising initiatives. She/he will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.Key job responsibilitiesSuccessful candidate will work in lock-step with multiple business teams: Operations, Training, Program Management, Product Management and Finance leadership. He/she will: • Forecast contacts and plan capacity for operations network for Amazon Advertising.• Build short/long term operational plans for different global sites to optimize advertising experience associated with staffing• Improve performance to plan by identifying, measuring and managing key metrics related to operational excellence• Capture the right metrics to influence stakeholders and measure success• Lead critical projects to improve planning and forecasting efficiency for global operations.• Participate in global Advertising initiatives and project roll outs to cater to growing business needs.• Coordinate with internal and external network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of business or financial analysis experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of tax, finance or a related analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel- Experience utilizing SQL, VBA and similar statistical programing languages- Ability to work in global environment- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment- Strong commitment to exceptional advertiser experience, enthusiasm to drive positive change and persuasive ability- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)- Comfortable in dealing with large amounts of dataPREFERRED QUALIFICATIONS- Master's degree in Statistics, Math, Finance, Computer Science, Engineering or related discipline- Contact Center Operations, Resource Planning- Excellent knowledge of SQL, Oracle and Statistical suites- Have experience of Workforce Management and Telephony (ACD) Tools

BASIC QUALIFICATIONS- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholdersDESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.Key job responsibilitiesThe successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Masters degree or equivalent (MBA)Salary: . Date posted: 04/08/2024 09:50 PM

DESCRIPTIONHave you ever thought about what it takes to deliver high quality customer service at optimal cost? What would you do to take one of the best customer service organizations in the world to the next level? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?The Worldwide Capacity Planning (WWCP) organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world. We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our Forecasting team.As a Forecast Analyst in WWCP, you will be responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, you should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally - business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational "buy-in" at senior levels. They are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field 3+ years of experience as a business analyst or related positions Experience with statistical analysis and modeling Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python) Excellent communication skills to share findings in an understandable and actionable manner Ability to work successfully in a dynamic, fast-paced environment Willing to work during the overlap as per US time zone. PREFERRED QUALIFICATIONS MBA or Master’s degree in Mathematics, Statistics, Computer Science, Engineering or other business/analytical disciplines, with 5+ years of related work experience Experience in forecasting, time-series, and multivariate regression Combination of technical skills and business savvy to interface with all levels and disciplines across the organization Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment Experience using AWS technologies such as Redshift, S3, etc. Excellent interpersonal, written and oral communication skills Natural curiosity and desire to learn

DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages vendors to offer products to Amazon customers through various forms of advertising. The advertising ops team in Bangalore has the onus to ensure that advertising bar is maintained at the highest standard across Amazon websites. We work on various ad programs covering International Amazon marketplaces. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. He/She will possess leadership experience in the workforce management domain with respect to best in class real-time mechanisms, intermediate level reporting skills, optimizing manpower in contact center environments. and lead a high performing team across the globe. The individual must be capable to support and own proactive tactical & strategic workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. We expect you to: - Lead projects to define and align Operations support teams to deliver on capacity plan - Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency - Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update staffing plans. - Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle. - Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers. - Monitor performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements. - Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations - Promote process improvement and standardization of processes across all operational sites in the network.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS - 6+ years’ experience in WFM and/or Capacity Planning - Contact Center support role required. - Demonstrated experience and success in Cap Planning oriented projects in Contact Centers. - Demonstrated experience managing HC and long term capacity decisions in multi-channel global contact center environments including phone, email and chat. - Analytical and solid communications skills are essential to be successful in this role - Advanced skills using Microsoft Excel in a business environment - Speaking-listening-writing skills, attention to details, proactive self-starter. PREFERRED QUALIFICATIONS - Post graduate degree in Business Administration or related field - Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data - Proven working knowledge of Six Sigma tools and Lean techniques - Advanced forecast modeling techniques including safety stock optimization and sensitivity analysis

BASIC QUALIFICATIONS- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONManage the dynamic expansion and optimization program for Amazon operated buildings that serves and exceeds customer expectations across the country. We are looking for a Senior Program Manager with a strong delivery record and proven project management experience to provide leadership, coordination and management of PMO processes and functions. The objective of this role is to develop and implement standardized tools and processes that set standards for how projects are run, ensure project management standards are followed, gather project data and production of information for management review, provide a source of guidance and advice for project managers, and manage and facilitate the portfolio management process. Key job responsibilitiesResponsibilities include: • Work with engineers, business leaders and managers driving critical business initiatives• Leverage technology and innovation to bring continuous improvement to the program management processes• Implement and govern status reporting for the portfolio of programs, providing visibility to the milestones and performance all projects• Establish and continually improve the consistency, predictability and efficiency of the organization's project delivery capability by providing leadership in best practices• Oversee the development, implementation, and training of program/project management tools and processesA day in the life- Gather and analyze data across business functions to establish Worldwide standards for project management status reporting and tracking - Partner with Worldwide teams to develop and maintain Amazon standards with the REE org. - Provide oversight and guidance to cross-functional project teams, planning and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes - Support corporate and regional project teams on as as-needed basis to improve our standard processes, provide project intervention and coaching, etc. - Manage multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/12/2024 10:09 PM

DESCRIPTIONAmazon's Customer Service (CS) team is seeking an exceptional planner who is passionate about the customer experience, who thinks/acts globally, and will set up headcount planning practices for an emerging new vertical within CS. This is an opportunity to be part of the growth story of the Social Media (SM) CS and Worldwide Capacity Planning (WWCP) teams. In this role, you will be work on SM capacity planning while supporting WWCS initiatives and strategy.The successful candidate will work in lock step with multiple business teams, SM Operations, Vertical Capacity planning teams, SM Program Management and Finance leadership.Key job responsibilities- Drive headcount planning and hiring strategy for SM by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness.- Partner with vertical planning teams to drive SM strategy, setup inspection mechanisms to ensure that business strategy is translated into WWCP plans. - Drive financial disciple and own the reporting and dive deep on financials. - Create new reporting and analytic opportunities by analyzing and understanding key planning processes- Coordinate with Operations, vertical planning teams, HR/Recruiting and Finance teams to analyze historical data and forecast headcount.- Support local site management teams to optimize staffing requirements- Thought leadership on integration of new products/services supported by CS and SM.A day in the lifeA day in life of SM headcount planner comprises of- Reviewing daily business performance on productivity metrices (AHT, SL, CPH, Occupancy and PTL) at various time horizon (daily, weekly, or monthly) for business against the plan. Analyzing variance and mitigation plan- Three to four hour per day will be part of scheduled meetings with vertical planners, stakeholders, and internal team to run the business.- Setting up, reviewing, and improving mechanisms to support nine different OUs spread across three regions.- Working on internal CP and SM wide initiatives and projects.About the teamSM Capacity planning (SMCP) team is part of WWCP team in CS. SMCP team is relatively new and is formed to support SMCS as a sub vertical with stores.Being a new team supporting a sub vertical we have opportunity to learn SM, how to go about setting up a sub vertical and work in partnership with Operations teams to make strategy, device operating plans and manage volatility as day to day running of business.It is always Day 1 in SMCP.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field- 3-5 years of relevant experience in a capacity planning function.PREFERRED QUALIFICATIONS- Master's degree in in mathematics, statistics, computer science, economics or related field Operations research or capacity planning experience - Advanced knowledge of MS excel and proficiency in MS office and other related applications.- Experience working with SAS, R, Python in a professional setting 3+ years SQL, Excel, and Access experience.- Basic/Working knowledge of Six Sigma tools and Lean techniques

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:Liaise closely and directly with clients in the planning stages of conferences, social and corporate events and group accommodationWork closely with all key hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring the clients satisfactionFoster a strong working relationship with fellow sales and marketing team members to provide smooth and efficient planning in the lead up to conferences/events and group accommodationWork together with our on-site AV company to provide audio visual needs for conferences and events, as well as other outside suppliers and contractors engaged by the client or hotel to provide servicesCoordinate and negotiate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenuesBe proactive in upselling and maximizing revenue relating to conference, banqueting, and food and beverage servicesWhat you will bring:At least 2 years previous experience in an event planning role in a large hotel or function centre operationAble to prioritize and work through multiple files and tasks simultaneouslyStrong communication and attention to the finer details relating to planning and executing of events and group businessThe ability to forge strong connections and rapport with internal and external stakeholdersSolid local market knowledgeSound knowledge of computer systemsWhat we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsCandidates will need the right to work in Australia.If you feel this is the role for you we would love to hear from you!Salary: . Date posted: 04/17/2024 09:57 AM