Engagement Manager Salary in Bangalore - PayScale

Senior Manager : Business Intelligence Hub : Commercial AnalyticsAre you a person with innovative thinking and proactive attitude with continuous improvement as one of your career objectives? Join Global Business Service (GBS) Finance team at Novo Nordisk and get a life:changing careerAbout the department:Global Finance GBS Bangalore was established in 2007, is currently responsible for supporting Accounting, Finance and Procurement, Financial Planning and Analysis (FP and A) for Headquarters, region Europe, North America, International Operations (IO) and GBS Bangalore. The main purpose of our existence is to provide superior service to our stakeholders consistently and add value to the processes in terms of standardization and efficiency.The PositionResponsible for partnering and creating strategic insights and developing internal capabilities in commercial resource allocation, growth driver identification, channel prioritization, return on investment and competitive benchmarking to drive commercial decisions in IOPartnering closely with IO leadership in strategic operations and regional as well as sub:regional teams to deliver business solutions, bridge gaps through data and insights, advocate data driven mindset within commercial organization Involved in strategic development to drive continuous improvements on supported business processes to comply with the Commercial Analytics strategyImprovements and drive analytical and consulting in designing and execution of projectsGood commercial knowledge from Pharma industry to add value to the business discussions and decisionsManage team by hiring the right talent and develop the internal talent as well to further collaborate with business Ensure superior customer satisfaction by delivering high end quality support along with teamCollaborate and ensure strong engagement within CA management team to achieve a common department goalLeading the Business Intelligence Hub which overall is a team of 28 analysts and people managersEnsuring availability of appropriate skills and talent pool in team: Including recruitment of right talent and career planning of existing resourcesDeveloping talent within the team considering the current and future business requirements to deliver across the value chain of Business Intelligence projectsBridging skill gaps by internal grooming and external acquisition of talent to introduce new services and delivery to IODeciphering team's vision into realistic business goalsConsistently securing close alignment on existing and changing business priorities and driving the team to deliver most critical identified tasks by IOBusiness Specific: Own, drive and deliver strategic projects directly to the core IO leadership delivering actionable insights and recommendationsIndependently drive and deliver projectsQualifications and ExperienceMBA, Graduation in Pharmacy, life science/ Engineering background7:8 years of experience in business intelligence/ consulting. Overall, 12:14 years of experience in people leadership, project management, stakeholder engagementStrong analytical capabilities, with demonstrated experience in analyzing complex situations and driving strategic projects and initiatives across multiple functions like Business Intelligence Experience managing stakeholders across multiple geographiesGood commercial knowledge of Pharma industry to add value to the business discussions and decisionsTechnical skills : Must have: Advanced Excel, PowerPoint Preferred: Knowledge of Diabetes, Obesity, Rare Diseases, Pharma value chain, international marketsPlus: Experience in leveraging advanced data sources (IQVIA)Empathetic leadership qualities to manage team with diverse perspectivesExcellent business writing and presentation skillsExcellent interpersonal skills, with the ability to develop strong working relationships and effectively influence al

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role overview: Salesforce is currently seeking a Manager, Technical Consulting (Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager and technical Consulting role plays a significant part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Financial Services practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Financial Services Cloud . Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end-to-end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable Salesforce Professional Services with a focus on performance, productivity & impact. Responsibilities: You'll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Financial Services domain projects at 50% utilization and balance that with leading your team of Technical Consultants. You'll be responsible for hiring, training, and mentoring our Technical Consultants on Financial Services so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into the highest-quality solutions that meet the customers' needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Financial Services consulting practice; serving as an active contributor to the community's overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 15+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/02/2024 03:14 PM

We are looking for a "Senior Manager : HR, Operations"for one of our esteemed Clients for Bangalore ,India Location.RESPONSIBILITIES:Manage and lead the People Operations team in the daily people operations ensuring the highest levels of employee engagement and satisfaction.Propose and implement process efficiencies to ensure highly accurate, compliant and efficient HR practices.Ensure efficient facilitation of benefits plans and personnel transactions such as hires, promotions, transfers.Manage the new hire on:boarding process and work closely with Talent acquisition team to ensure Tier:1 experience for new hires.Key participant in Workday deployment. - Work with HRIS for audit and accuracy in employee data and payroll process.Support all strategic HR initiatives identified for the business.Keep updated on changes in laws, regulations and guidelines; share information appropriately and ensure proper HR ownership for compliance.MIS Reporting on all HR processes on quarterly, bi:annual and annual basis for executive presentation.Develop and implement mechanisms to proactively gather feedback and voice of the employees. Analyse the feedback and action items to be tracked to closure.REQUIREMENTS:Master's or Bachelor's degree in Human Resource, Business or related majors.10+ years' experience in an HR role with operations focus and team management.Experience working in a global organization and start:up environment preferred.Strong understanding of human resources policy, practice and legal regulations.Demonstrated experience with general HR administration and benefit management.The ability to deal effectively with ambiguity and lead change, recognize trends and identify systemic approaches to solving problems.Experience working with senior executives, multiple groups, multiple geographies and complex environments.Must have strong knowledge of HR systems such as ADP, Workday, or similar system.Expert communication skills and experience partnering with executives and translating high:level directives to direct reports.Collaboration : Drives alignment and teamwork within a team, department, or across org boundaries.Combines resources and joins efforts to achieve company:wide goals Influencing for Impact : Communicates and networks effectively. Successfully influences others.

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy ofover a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces,and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets in traditional and emerging areas, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, to enhance quality, safety, and productivity for airline customers, shaping the future of aerospace in India for India, and the world.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements dependingupon business and customer needs, and professional pursuits that offer greater flexibility in the way ourpeople work. We also believe that collaboration, frequent team engagements, and face-to-facemeetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, andworld. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers.Bold innovators and dreamers. Join us, and you can build something better for yourself, for ourcustomers and for the world.Airframe Service Engineering team serves as the single technical face of Boeing to the Customer and to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve safety events and issues. The Airframe Service Engineering team strives to mitigate and prevent future Service Requests (SRs) and increase operational safety and reliability by developing/adding repairs to the Structural Repair Manual (SRM) and completing Service Related Problems (SRPs).Job DescriptionBoeing India Engineering has an immediate opening for Airframe Service Engineering Manager is seeking energetic first-line engineering managers to lead the Airframe Service Engineering teams at India, providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to lead fast paced teams working complex technical challenges in support of safety operation and return to service. The Managers will interact with other service engineering and design/specialized engineering teams, field service teams and maintenance teams, Fleet Chief Offices, U.S. and International commercial customers/suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, is comfortable interacting with diverse cultures, and can work on variable shifts.The ideal candidate will lead in-service issue resolution, customer service requests, support continued operational safety program, resolve service related problems & suspect discrepancy reports. The selected candidate will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.This position will be located in the Boeing India Engineering and Technology Center, Bangalore, India. Position Responsibilities Manage engineers performing Structural Design and Analysis of Boeing commercial airplanes.Primary duties of the team include customer service interface, repair development, structural analysis, structural damage tolerance analysis, project management, operational safety assessment, and FAA certification.Develops and executes projects and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.Develops and maintains relationships and partnerships with customers, stakeholders, peers,Provides oversight and approval of technical approaches, products and processes. Basic Qualification & Skills Required: Bachelor or Master in Engineering is preferred.Experience working with airplane structural design and/or analysis.Ability to work variable and/or rotating schedule.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Must be able to work collaboratively with cross-functional teams within Boeing and external partners.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Proactively seek information and direction to successfully complete the statement of work.Committed to finding a way to resolve problems and keep commitments.Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work. Desired Skills/Experience Previous experience leading or managing in an engineering organization is desired.Experience working structural activities with Boeing airplanes.Experience providing customer support services to airlines.Familiarity with FAA transport airplane structural regulations. Typical Education & Experience: Bachelor or Master in Engineering (preferably in Mechanical, Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain. Relocation: • Relocation will be provided based on candidate's eligibilityEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/04/2024 04:02 PM

BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsDESCRIPTIONAmazon Prime is seeking a Senior Product Manager, who is customer focused and passionate about global subscription experiences and solutions. Prime's Vision is to be earth's largest and most loved membership, by adding extraordinary value and convenience to customers lives.Key job responsibilitiesAmazon Prime is seeking a Senior Product Manager, who is customer focused and passionate about global subscription experiences and solutions. Prime's Vision is to be earth's largest and most loved membership, by adding extraordinary value and convenience to customers lives.Key job responsibilitiesAs a Senior Product Manager for Prime Engagement & Value Communication, you will design the roadmap for communicating value of Prime to existing and potential Prime members. You will work towards creating a vision of engaging members via savings, milestones, recommendations and gamification as a lever. The role will require you to partner with various teams in India and world wide teams to build and execute on the vision.The role requires high judgment and understanding to drive right outcomes for the members and business. A core skill for this role is to be able to simplify savings/benefits communication, identify various customer touch points, create architectural changes on various flows and have a good understanding on front end UX.Specific responsibilities will include:- Drive the product strategy and actions regarding benefits and value communication- Drive the product vision to evolve the engagement via milestones, celebratory CXs, gamification- Work with global Prime and other relevant Amazon businesses to deliver roadmaps that results in a world-class customer journey.-Contribute towards MBRs, QBRs, Roadmap reviewsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 04/10/2024 09:18 AM

BASIC QUALIFICATIONS- 6+ years of program or project management experience- 6+ years of cross functional project delivery experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONRBS is looking for a Manager, Program Management who can lead (team of 4-7 Program as well as Operation Managers) Emerging Countries/New MarketPlace (MP) Launches and WW Selling Partner Experience (SPx). New MP Launch team helps scaling up New and Emerging MPs' work-streams through standardization and driving automation of operation processes while taking local nuances into consideration. This role will require close partnership with senior leadership teams across countries in NA, EU, India, and Sub Saharan Africa regions. Key success factors for this role will be to identify and standardize RBS scope for New MP Launches along with partner teams with an aim to deliver the highest ROI by implementing tech-first solutions based on business needs for New MP Launches.RBS SPx vision is to make Amazon the most preferred, trusted, and efficient option by building a best in-class experience across all touchpoints in the Selling Partners journey. To achieve this, we will backwards from top pain points faced by SPs, collaborate with relevant Amazon teams, create value in areas that matter most and innovate on behalf of SPs, therefore improving SP satisfaction.Key job responsibilitiesMP launch:1. Think Big and develop the strategic roadmap for New MP Launches involving unique and innovative customer solutions2. Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the relevant RBS functions3. Explore and understand how New MP Launch Program can multiply the business impact for the sake of our customers; if required, implement additional programs to drive broader and deeper scope for his/her team4. Deal with ambiguity and adapt to changing priorities to lead the change, open to new ideas and have relevance and moderation quality as the top focus5. Champion New MP Launch Program and hold team members accountable for progress on key program actions;6. Creation of target metrics and reporting structure to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership7. Earn trust of stakeholders through regular communication with senior management on status, risks, issues, and change control over driving effective written and verbal communication, leading meetings with Retail stakeholders and bring clarity to ambiguous situations.8. Own internal and external stakeholder management at multiple levels - Retail Globalization Team, New MP Retail Leadership and RBS Program Owners, to understand the business requirements and drive strategic business decisions by influencing key stakeholders using data and structured analysis9. Own 3 Year Plan of the New MP Launches Program to maintain long term successSPx:1. Advocate on behalf of Selling Partners in all engagements with SPS and Business teams.2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.3. Deliver program initiatives and improvements based on Selling Partner feedback and core SPS performance measurements.Critical Skills to be Successful:- Innovative thinking beyond constraints, open to experimenting on behalf of the customer- Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.- Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.- Driver: Ability to successfully deliver end-to-end programs, working through obstacles across multiple teams and organizations.- Problem Solver: Ability to utilize analytical and problem-solving skills to work through complex challenges.- Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.About the teamThe Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive revenue and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experienceSalary: . Date posted: 04/10/2024 10:16 PM

BASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalentDESCRIPTIONThe program manager will be a part of our middle mile organization and would be responsible for driving key programs significant for building a high quality and reliable fleet for ATS and improving logistic partners experience through a bouquet of Value Added Services (VAS) . The program manager would be responsible for designing, launching and managing a suite of services and vendors that enable our middle mile logistic partners. The Program Manager will be a single threaded leader who is responsible for defining the scope of the services, launching new products and features and overseeing vendor relationships on products that simplify the Logistic Partner experience. You will collaborate with stakeholders across the organization (program, product & tech) and own the results with leadership, responsible for delivering adoption and customer satisfaction . You will develop and oversee mechanisms to evaluate program health, ensure the products are fit for purpose through direct engagement with the customer.This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and willing to roll-up their sleeves to dive deep and effectively partner with internal and external teams.Key job responsibilitiesScope and execute programs to build a fleet of high quality and reliable vehicles for ATSCreate and drive Value Added Service programs on the basis of logistic partners and market requirements to meet industry standardsDevelop strong, value-add partnerships and managing 3rd party companies. Influencing internal and external stakeholders/partners, and building partnerships across a wide range of 3P partners- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions "Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in requirement gathering and ability to write clear and detailed requirement document- Efficient in stakeholder management and program reportingSalary: . Date posted: 04/18/2024 10:17 PM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Lean Six Sigma Black Belt CertificationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/18/2024 10:11 PM

BASIC QUALIFICATIONS- 12+ years of tax, finance or a related analytical field experience- 3+ years of performing financial and ad hoc analysis using data reporting tools experience- 10+ years of positions that require analysis and reporting financial results experience- 8+ years of Accounts Receivable or Account Payable experience- 8+ years of applying key financial performance indicators (KPIs) to analyses experience- 8+ years of building financial and operational reports/data sets that inform business decision-making experience- 8+ years of creating process improvements with automation and analysis experience- 7+ years of directly managing and leading a team of 10+ members experience- Bachelor's degree in finance, accounting or related fieldDESCRIPTIONWe are looking for a high-energy, experienced Senior Internal Audit Manager to oversee audits and risk assessment activities across Amazon's Worldwide Amazon Stores businesses and provide leadership for Internal Audit in India at a country level. In this high visibility role, you will build relationships with senior leaders and will have the opportunity to influence improvements throughout the company. Our Internal Audit team is cross-functional, and you will perform a wide range of financial, technical and operational audits. We are seeking an individual with a firm audit background. Join us and take your audit, risk, leadership experiences and innovative ideas to the next level.At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Internal Audit is a global, fast paced, dynamic team. We are one of many mechanisms at the company with the aim of continuous improvement. We look across the entire company at business, finance, and operational processes and the technologies that support them, evaluating risks that could harm our customers, the company, or prevent us from achieving objectives.You will be responsible for leading Internal Audit risk assessment activities, covering a variety of teams across Amazon's Worldwide Stores lines of business. You will meet with senior leaders to understand the business and leverage multiple sources of business data to help you assess risks. You will be the internal audit leader and point of contact for India with country leadership. You will use the risk assessment, your high judgement, and experience to identify potential audits and influence the audit pipeline and resource allocation. You will oversee a portfolio of audits and will mentor and support Audit Managers and Lead Auditors to help them scope, plan and execute high-quality and impactful audits, which address the most important opportunities/risks. You will insist on the highest standards for your team and your audits, and you will be able to dive deep into every audit area, apply broad technical knowledge, sound business judgment, and partner with key stakeholders. You will understand complex business processes, system workflows, and technology to be able to identify the full range of risks relevant to the businesses and to help guide business owners in defining effective and value-added risk mitigation plans.This role has regular interaction with various business units across Amazon and requires good interpersonal and communication skills. You must be an excellent writer who can succinctly communicate complicated technical and operational issues in business terms. You must be comfortable performing in a highly collaborative environment and working with your peers to accomplish joint projects and meet the objectives of Internal Audit and Amazon. You must be a project manager who can manage end-to-end audit projects and borrowed resources, often managing multiple projects at once. You will help Internal Audit recruit from within Amazon and externally and with a passion for helping auditors expand their knowledge of the business, develop risk, analytical and auditing skills, improve their judgement and leadership capabilities, and grow their careers.To be successful in this role, you will demonstrate high judgement, clear communication, creative approaches, the ability to think big, a consistent track record of delivering results and hiring and developing the best. You will thrive in a collaborative, diverse, and dynamic environment, and you will effectively work autonomously in an ambiguous environment and be able to lead and develop cross functional teamsAbility to travel up to 30%Key job responsibilitiesThe Sr. Manager, Risk for Internal Audit works strategically to identify risks across the businesses. From the ongoing risk assessment, they create and prioritize audits for their teams. Throughout the audit process, they ensure clarity for their audit teams. The Sr. Manager drives quality in audits and across internal audit. A day in the lifeA day in the life of a Sr. Manager, Risk- Internal Audit for India includes all the Sr. Manager responsibilities as well as country level engagement with senior leadership. They may be a representative for Internal Audit with the India entities and boards.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of hiring, leading and developing teams experience- 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 8+ years of mentoring junior finance and/or business team members experience- 5+ years of working with senior staff (e.g. c-suite) experience- MBA, or CPASalary: . Date posted: 04/20/2024 09:00 AM