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Program Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.The Retail Business Services (RBS) organization is an integral part of Amazon online product lifecycle. The team is designed to ensure Amazon remains competitive in the online retail space with the best product information. The team's primary role is to create and enhance retail Amazon online catalog, fix products, fulfillment and post buying related defects, improve the selling partner experience and boost store operations efficiency by driving down cost of operations.Key job responsibilitiesAs a Program Manager you will:• Develop end-to-end business strategy, customer experience & offering for expansions• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams• Define, measure and present metrics and reports to leadership teams• Effectively engage with customers to manage and resolve issues• Troubleshoot and drive resolutions with Product teamsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLSalary: . Date posted: 04/02/2024 10:16 PM
program manager for Qatar
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VINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India. VINIRMA Consulting is currently looking for Program Manager for
Program Manager, WHS, Central Programs Team (CPT)
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree or equivalent- Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)- Good communication skills (both verbal and writing)DESCRIPTIONCentral Programs team (CPT), India leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the worldwide WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writingKey job responsibilitiesClearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. • Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. • Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). • Owns weekly/monthly reports and metrics. • Identifies gaps in audit programs and processes and escalates to manager. • Follows confidentiality rules with the documents reviewed. • Drafts documents and revisions on audit reports per manager direction. • Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. • Earns trust of peers by understanding audit processes and programs. • Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- -Experience with large dataset analysis. -Experience with Stakeholder Management across Geographies -Program/Project Management Certification -Six Sigma CertificationSalary: . Date posted: 04/04/2024 10:21 PM
Release Program Manager
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowAbout the RoleAs a Release Readiness Program Manager, you will engage with an experienced cross:disciplinary staff to drive Business Network readiness program ensuring internal and external customers are prepared for a product releases. You must be responsive, flexible, and able to succeed within an open collaborative peer environment. The person filling this position must be pro:active and possess a desire to succeed in a challenging environment. Strong leadership, communications, and team:building skills are essential. This position will spend most of their time managing the release readiness program ensuring a successful new solution launch.What youll do:Lead the program management activities for specific releases.:Ensure all aspects of Solution Life Cycle from Planning to Release are appropriately defined and tracked.:Define and drive New Product Readiness (NPR) / New Product Introduction (NPI) activities.:Ensure all internal and external stakeholders understand impact of new releases.:Works closely with each stakeholder team to maintain and enhance "solution readiness" deliverables.:Ensure (1) readiness tasks are defined, (2) dependencies, timelines and owners are identified, (3) issues are escalated and resolved, and (4) release readiness plans are firmly communicated and managed.:Continually review the release readiness framework to ensure learning/process improvements are realized and higher quality releases are achieved.:Be the expert on release readiness life cycle processes and champion process best practices, metrics and high:quality standards.:Independently and accurately report on the state of your release to executive stakeholders. Be the trusted speaker on the state of release in key checkpoint reviews.:Make constant assessment of feature pipeline, work done and work quality to support decision making on release delivery schedule.:Assist teams in establishing clear commitments to stakeholders and help hold the teams accountable for meeting these commitments.What you bring:Bachelors degree in Computer Science, Marketing, Engineering, Mathematics, or a related field of study and 10 years of experience required. Advanced Degree preferred.:Demonstrated ability to effectively lead concurrent complex projects/programs with geographically dispersed teams.:Demonstrated customer management skills.:Experience in product launches and/or release management and/or process management.:Strong organizational skills:Demonstrate a consistent ability to act independently on project work.:Excellent verbal, written and presentation skills.:Ability to prioritize work based on business requirements and effectively escalates issues where appropriate.:Evidenced ability to build support for ideas; credible enough in the role to influence highly intelligent and highly technical team members.:Experience modifying and/or defining processes rather than applying what exists today.:Self:driven and with a general interest in new things.:PMI certification is preferred.Meet your TeamOur vision is to build the next generation Unified Business Network, bringing all our business networks together into a single business platform to create a network of networks, a network of intelligent enterprises, leveraging on th
Program Manager, OPTIMA
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree- 6+ years of L&D and Training experience in an adult learning environment- Serve as the owner and manager of the Training and L&D Program lifecycle and provide sustainable solutions.- Transform strategy into results by taking responsibility for the performance and success of onboarding and continuous learning journey across levels.- Training and Instructional Design delivery: conduct ongoing needs analysis, planning, and oversee training programs/projects execution.- Develop and experiment with new learning solutions and creating intellectual property that advances the impact for learners; developing programmatic solutions with multiple connection points across offerings- Ability to understand how learning activities and responsibilities play into the metrics that drive team successDESCRIPTIONThe OPTIMA team is seeking a L&D and Training Program Manager to establish the L&D and Training Team In OPTIMA.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languagesKey job responsibilitiesThe L&D and Training Program Manager will be key to establish the onboarding, training, and development strategy for the organization. You will play a pivotal role in shaping the future of the shopping experience for customers worldwide. The ideal candidate should be able to work in a cross functional, fast-paced environment; have strong program management and communication skills. Will be responsible for creation and execution of the L&D and Training roadmap that will support the global team. You will apply data-driven approaches to validate this understanding, use deep problem-solving skills to evaluate the opportunities, and simplify complexity to develop scalable improvements and mechanisms. Deploy effective mechanisms to measure the impact. You will collaborate and work closely with cross functional teams to effectively prioritize and deploy training and L&D programs based on customer and business need. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking to innovate. The Program Manager will play a central role in reinventing learning models, systems and delivery methods. The use of more blended, self-directed and experiential learning models will be emphasized over traditional classroom delivery, so adaptability and creativity will be important.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Master's degree- Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.- Partner with cross functional stakeholders to identify opportunities to improve the quality of training and L&D programs.- Excellent verbal and written communicator; experience in engaging multiple stakeholders.Salary: . Date posted: 04/10/2024 09:16 AM
Program Manager , WHS Central Programs Team
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- - 3+ years of program or project management experience- - Bachelor's degree or equivalent- - Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)- - Good communication skills (both verbal and writing)DESCRIPTIONCentral Programs team (CPT), India leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the worldwide WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writingKey job responsibilities• Communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed, regarding escalated or high-risk compliance issues.• Guide management in the development and review of applicable policies, procedures, and business practices.• Engage in written and verbal communication with management and business partners to achieve goals.• Execute and oversee audits to completion per SOP. Drafting audit reports, conducting stakeholder reviews, finalizing and tracking audit reports in the database, and tracking issues in the system • Own weekly/monthly reports and metrics.• Identify gaps in audit programs and processes and escalate them to the manager.• Follow confidentiality rules when handling reviewed documents.• Draft documents and revisions on audit reports as directed by the manager.• Conduct in-depth analysis and research on data, information, and literature, and develop recommendations and corrective actions based on identified deviations. Recommend appropriate solutions.• Earn the trust of peers by understanding audit processes and programs.• Make recommendations to managers for input into strategic roadmap discussions and continuous improvement projects to enhance program efficiencies.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- - Experience with large dataset analysis. -Experience with Stakeholder Management across Geographies, Program/Project Management Certification / Six Sigma Certification- - CSP/ NEBOSH IGC/IDIP/ ADIS/ PDIS/M.E. in Industrial Safety or Equivalent WHS courses- - Experience implementing lean principles and process improvement in an operational environmentSalary: . Date posted: 04/10/2024 09:13 AM
Program Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon's core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem.Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups.Key job responsibilities1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost.2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.4. Work with operations team to drive implementation of new programs & products5. Analyze historical data to build quality improvement initiatives and drive quality strategies across the network.6. Formulate, implement and track career development plans for team of highly skilled resourcesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/10/2024 10:16 PM
Program Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon's core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem.Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups.Key job responsibilities1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost.2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.4. Work with operations team to drive implementation of new programs & products5. Analyze historical data to build quality improvement initiatives and drive quality strategies across the network.6. Formulate, implement and track career development plans for team of highly skilled resourcesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/12/2024 09:10 AM
Program Manager, RBS compatibility
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the data that drives CX very seriously. That's where you can help. Our vision is to "enable our Customers shop the right compatible products, every single time". We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a PM for compatibility, you will work with cross functional internal and external teams to solve the customer problem globally. You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization, build compatibility customer insights and needs, and expanding compatibility program globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions and front-edge LLM applications. You will coordinate with multiple stakeholders (product, program, tech, category, operation etc.) to improve customer experience and efficiency, leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps, surface findings, and influence the changes needed to fix them long-term. Key job responsibilitiesKey job responsibilities • Ownership of compatibility data service product domain (attributes, logic, product type, catalog) identify attributes, and work out data requirement • Responsible for end-to-end compatibility data generation and quality• Build and optimize processes. Accumulate learnings, develop and drive solutions. • Identify, assess, track and mitigate issues and customer risks at multiple levels • Build relationships with stakeholders to influence product improvements that ensure the best customer experience • Communicate to senior leaders and stakeholder, including write-ups on the learnings, status of the program, escalations Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. Strong ownership and insist on highest standards are critical, as working and owning a data program and deliver data as a service and product is a key aspect of this role. An ideal candidate enjoy problem solving at all aspects, someone with strong mentality to drive solution. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. A day in the lifeBasic qualifications• 5+ years of experience in program, project or product management• Experience defining process or product requirements and using data and metrics to determine improvements• 5+ years of experience working cross functionally with tech and non-tech teams• 5+ years of experience delivering cross functional projects• 1+ people management experience with 2+ directsPreferred qualifications• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases. • Experience developing and launching V1 products; comfort with ambiguity and nascent markets. • General manager/owner mentality, entrepreneurial drive, and proven ability to influence others. • Insatiable will to get stuff done. • Good logical thinking and problem-solving ability, dare to face problems and work pressure• Enjoys exploring and researching of new knowledge, strong self-learning ability• Good written, verbal, and presentation skills; excellent interpersonal skills. • Good teamwork spirit, Experience leading cross-functional teams to deliver products/programs to world-wide markets. About the teamAmazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/18/2024 09:19 AM
Program Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experienceDESCRIPTIONAmazon's Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon's Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon's core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem.Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups.Key job responsibilities1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost.2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.4. Work with operations team to drive implementation of new programs & products5. Extract data through SQL queries and analyze historical data to build quality improvement initiatives and drive quality strategies across teams6. Formulate, implement and track career development plans for team of highly skilled resources.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/22/2024 10:51 PM