Queue Manager Salary in Bangalore - PayScale

BASIC QUALIFICATIONS• Bachelors degree in a Computer Science related field or related experience • 2+ years of experience in a Trust and Safety or similar environment working with issues related to online abuse. • Understanding of Internet security concepts and vulnerabilities. • Demonstrated success in resolving complex technical escalations and cause of error post mortem creation • Customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Proficient in MS Office suite including Word, Outlook, and ExcelDESCRIPTIONAWS Trust & Safety Abuse Investigation & Prevention Team is a global team that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet. The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams.Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As an AWS Trust and Safety Specialist I, you'll engage with complex customers, providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers (TAM's), Sales, and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.Key job responsibilities• You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS• Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects• Drive project facilitation and goal setting for T&S improvement programs• Evolve the team and mentor T&S to effectively mitigate large scale abuse events• Ability to work weekends and/or evenings as needed• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (https://aws.amazon.com/aup/)• Own escalated AWS customer issues• Quickly assess customer issues in order to provide accurate support• Act as a high-judgement decision maker for escalated situations where there may be no established SOP• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps• Investigate the details of abuse reports and develop processes and responses to help resolve the issue• Be able to work independently, while knowing how/when to handle or escalate critical customer issues• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assist with customer communications and support during AWS critical events• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance• Drive projects that improve support-related functions and processes• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creationAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Excellent oral and written communication skills • Strong technical support ability and aptitude regarding Abuse/Security practices • Must be willing and able to participate in an on-call rotation for emergent abuse-related situations. • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Strong fluency with Web Technologies and the Internet • Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • SQL and/or other relational database experience • Knowledge of both Windows and Linux/Unix OS• Experience with Amazon Web Services products and features or Cloud Computing technologiesSalary: . Date posted: 04/04/2024 09:30 AM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experienceDESCRIPTIONJob Description for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Diploma/Bachelor in any stream.Salary: . Date posted: 04/08/2024 10:32 AM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachDESCRIPTIONJD for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work 40 hours/week, and overtime as requiredSalary: . Date posted: 04/12/2024 09:10 AM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.The Global IT Fulfillment Specialist reports to the Global Service Delivery Manager for IT International Global Integration and receives functional guidance from Global IT Fulfillment lead(s). The GIFS interacts frequently with end users, other members of the global operations team (other GIFS's, support coordinator, technicians), vendors, suppliers, SM&P, SSG and Finance. Infrequent Business travel may be expected to other regional and global sites as driven by business needs.This role will be based out of Bangalore, India. Position Responsibilities:The Global IT Fulfillment Specialist (GIFS) is responsible to fulfill internal end user's IT service requests and to support to IT Int'l projects within the assigned region. With functional guidance provided by the GIFS Fulfillment Lead, the GIFS work with teammates in the global and regional operations team in order to:Actively monitor the service requests queues (e.g. GSEP, ERP, BIBS, SAP, etc...) during on-hours for all requests originated within the assigned region.Receive / self-assign IT service requests and work directly or engage appropriate teams to fulfill the requests. Regardless of the subtask assignments, the GIFS is accountable for assigned IT service requests up to closure.Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.Escalate / redirect nonstandard requests to appropriate roles (e.g. GIFS Lead, RBI, Reg Ops) as needed.Work with the Global Service Delivery team, the Computing Standards and Architecture organization to identify requirements for non-enterprise regional standards. Submit non-standard applications to Architecture.Following defined service fulfillment and overall Boeing procedures, execute IT procurement processes including:place and track computing hardware and software ordersWork with appropriate regional stakeholders (e.g. BIES, SM&P, Finance, etc...) and suppliers to provide financial paperwork such as invoices and receipts to Accounting Departments in a timely manner.Submit payment requests to Accounting Departments for out of scope invoice payments.Work with SM&P buyers on IT hardware, software and services supplier selection, evaluation and assessments in the assigned region. Ensure timely updates of hardware to/from maintenance contracts. Submit payment requests according to hardware contracts T&Cs. Work with the hardware owner on the definition of maintenance service level required. Provide visibility and feedback to SM&P on maintenance contracts performance.Handle access management requests (e.g. Active Directory account, remote access account, etc...), per defined procedures.Execute asset management processes (owned by the Asset Management Analyst role) as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, dispose). The GIFS also assist in conducting computing inventory audits.Work with global colleagues and the GIFS Leads on common processes and tools. Provide input on processes and tools improvement, especially in relation to local and regional variations.Contribute to IT International projects as needed and as coordinated by the assigned project manager.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):A Bachelor's degree or higher is required as a BASIC QUALIFICATIONProfessional and customer focused attitude with strong customer service skills.Good interpersonal skills to effectively gather / negotiate end user needs and translate them into practical solutions.Solid written and oral communication skills in English. Fluency in other languages used in the assigned region definitely a plus.Able to work independently, be self-planning and take the initiative to solve conflicts/issues, be persistent and meet commitments.Structured approach, precision and attention to detail.Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation.Strong sensitivity for cultural differences and significant global acumen.At least three years of working experience, ideally with experience in Service delivery and fulfillment or similar role.IT / Technical education background.ITIL certifications desirable.Previous experience working in a global IT team highly desirable.Typical Education & Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 Plus years' related work experience or Master's Degree 8 with years of experience with an equivalent combination of education and experience Relocation:This position does offer relocation within INDIA. Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/11/2024 03:59 PM

BASIC QUALIFICATIONS- Bachelor's degree- Experience with Microsoft Office products and applicationsDESCRIPTIONAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area ManagerKey job responsibilitiesJob Deliverables:• Daily Management of shift:o Administrative management of associateso Job allocation to associateso Monitoring and mentoring of associates on productivity, quality and safety.o • Responsible for shift performance and associated action plans• Preparing and implementing training and development plans for associates• Conduct a 4M and 5S audit for the respective work stations on a daily basis• Stand-in for Area Managero Vehicle planning, placement and on-time departure to meet customer promiseso Deep dive on metrics to come up with well-defined actions and process improvementsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Speak, write, and read fluently in EnglishSalary: . Date posted: 04/16/2024 09:09 AM

BASIC QUALIFICATIONS- 1+ years of program or project management experience- Experience using data to influence business decisions- 2 or more years of Advertising or similar experience in a related field.- General understanding of online advertising processes and Live TV Ad Scheduling.- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.- Strong communication skills (verbal and written).- Ability to troubleshoot technical issues.- Problem-solving and organization skills.- Flexibility to manage late changes and react to schedule amendments- Strong research skills.- Experience collaborating with global stakeholders, SMEs, front-line/specialty managers and front-line/specialty associates.DESCRIPTIONJob summaryIf you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Sports Scaled Ops Specialist is an amazing opportunity for a role that lies at the intersection of your interests.With broadcast agreements around the world including the NFL's Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences.The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches.The Live Sports Scaled Ops Specialist will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules.Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies.Key job responsibilities• Maintain the highest standards around campaign fulfillment, manage platform success ensuring campaigns are within SLA and accurate and execute campaigns by booking, trafficking and working with creatives.• Responsible for productivity, quality, and coverages metrics goals, executes important tasks/activities independently and Identifies day-to-day operational problems and suggests tactical solutions to leadership team.• Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.• Owns and prioritizes work allocation based on business needs with a daily/monthly frequency, plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management.• Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action. • Drives continuous improvement, contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area, and owns specific action or change. • Identifies gaps, drives improvement / optimization initiatives that work towards a metric improvement of processes/functions at site level, and demonstrates the ability to dive deep into a problem. Performs 'root cause analysis,' and identifies constraints. • Mentors/coach associate's and contributes to their growth. Trains new hires, understands performance/leadership bar, applies it to team- building activities.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Understanding of the end to end broadcast chain.- Familiarity with third party ad serving tags.- Previous experience in process documentation and improvement.Salary: . Date posted: 04/20/2024 08:57 AM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachDESCRIPTIONJD for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work 40 hours/week, and overtime as requiredSalary: . Date posted: 04/22/2024 10:49 PM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachDESCRIPTIONJD for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work 40 hours/week, and overtime as requiredSalary: . Date posted: 04/22/2024 10:49 PM

BASIC QUALIFICATIONS- Experience in administrative tasks such as data entry, managing data driven report processes or processes- Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint- Bachelor's degree is minimumDESCRIPTIONOverview: Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Amazon Centralized Timekeeping The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate's time and attendance matters are handled with speed, precision and with customer obsession always in mind.Position Description Join Amazon's HR team and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon's attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on ticketing. You will report directly to the Time and Attendance Manager or Time and Attendance POC.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience with PeopleSoft preferred- Up to 6 months experience is preferredSalary: . Date posted: 04/22/2024 10:43 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & CommunicationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with Data+AI+CRM+Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our #1 AI CRM. And we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're seeking a highly motivated individual eager to advance their career in marketing operations, supporting our team of marketing managers. Working across various programs, you'll have the opportunity to learn from a dynamic group of marketers committed to sharing their knowledge and fostering career growth. This role offers an excellent opportunity for professional development in marketing operations, including involvement in ad-hoc tasks. Key Responsibilities: Project Management: Manage incoming requests from the APAC Field Marketing Team. Ensure all project requests include necessary details and content for the field marketing operation team, meeting SLAs. Collaborate with the APAC Field Marketing Team and the Field Programs Team to understand capacity and allocate resources effectively. Complete allocated requests most efficiently, effectively and within the agreed deadline. Event Operations Create pre-event target audience strategy and insights Oversee the event technology platform to ensure seamless integration and functionality. Manage registration systems, event apps, and other event technology tools. Provide technical support and troubleshooting during events to ensure smooth operation. Oversee data operations related to event registration and attendance tracking. Manage post-event communication lead management, delivering priority leads within 24 hours post-event. Data Quality: Ensure we manage data in accordance with compliance with relevant APAC legislation. Address quality issues affecting business, such as duplicate records and incomplete information. Provide a minimum of monthly database health insights for APAC Data Coordination: Check and update fields for data import Excel ROE. Conduct list scrubbing. Support data analysis with uploads and data splitting for large events. Create DE in Marketing Cloud based on CRM reports. Build Org62 Reports. Update campaign member status in CRM campaigns. Leads Management: Own and understand the lead process, from Web-to-lead form to Leads Object. Manage lead assignment rules and lead queues. Handle list imports and record updates. Preferred Qualifications: Proficiency in SQL, specifically T-SQL or SQL Server 2008. Experience in strategic event support. Qualifications: Proven experience in event management, preferably in a corporate environment. Strong organisational and project management skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficiency in data analysis and experience with CRM systems (e.g., Salesforce) is a plus. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities Join our team and be part of delivering impactful marketing initiatives through small-scale events. Apply now to contribute to our success! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:19 PM