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Service Relationship Manager Salary in Bangalore - PayScale

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Join us, and you can build something better for yourself, for ourcustomers and for the world.Airframe Service Engineering team serves as the single technical face of Boeing to the Customer and to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve safety events and issues. The Airframe Service Engineering team strives to mitigate and prevent future Service Requests (SRs) and increase operational safety and reliability by developing/adding repairs to the Structural Repair Manual (SRM) and completing Service Related Problems (SRPs).Job DescriptionBoeing India Engineering has an immediate opening for Airframe Service Engineering Manager is seeking energetic first-line engineering managers to lead the Airframe Service Engineering teams at India, providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to lead fast paced teams working complex technical challenges in support of safety operation and return to service. The Managers will interact with other service engineering and design/specialized engineering teams, field service teams and maintenance teams, Fleet Chief Offices, U.S. and International commercial customers/suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, is comfortable interacting with diverse cultures, and can work on variable shifts.The ideal candidate will lead in-service issue resolution, customer service requests, support continued operational safety program, resolve service related problems & suspect discrepancy reports. The selected candidate will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.This position will be located in the Boeing India Engineering and Technology Center, Bangalore, India. Position Responsibilities Manage engineers performing Structural Design and Analysis of Boeing commercial airplanes.Primary duties of the team include customer service interface, repair development, structural analysis, structural damage tolerance analysis, project management, operational safety assessment, and FAA certification.Develops and executes projects and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.Develops and maintains relationships and partnerships with customers, stakeholders, peers,Provides oversight and approval of technical approaches, products and processes. Basic Qualification & Skills Required: Bachelor or Master in Engineering is preferred.Experience working with airplane structural design and/or analysis.Ability to work variable and/or rotating schedule.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Must be able to work collaboratively with cross-functional teams within Boeing and external partners.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Proactively seek information and direction to successfully complete the statement of work.Committed to finding a way to resolve problems and keep commitments.Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work. Desired Skills/Experience Previous experience leading or managing in an engineering organization is desired.Experience working structural activities with Boeing airplanes.Experience providing customer support services to airlines.Familiarity with FAA transport airplane structural regulations. Typical Education & Experience: Bachelor or Master in Engineering (preferably in Mechanical, Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain. Relocation: • Relocation will be provided based on candidate's eligibilityEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/04/2024 04:02 PM
Systems Engineering Manager
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.The Boeing India Engineering and Technology Center (BIETC) is looking for a highly-motivated Systems Engineering Manager. This position is located in Bangalore, Karnataka . A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the Sr. Engineering Manager to deliver Engineering statements of work to meet the organizational goals. Position Responsibilities: Manage a team of systems engineers to develop and handle product line system requirements. Decompose aircraft level requirements and/or customer use cases to product line level i.e. equipment / systems software level requirements and establish tracingManages employees performing engineering and technical activities in the area of Systems EngineeringDevelops project or operational plans aligned with department's objectives. Implement plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to implement the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to improve employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Implements company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Provides technical direction and mentorship to team regarding approved processes, tools, technology and skills for own projects or processes. Communicates the development processes (including Iterative and Agile) to employees, as well as the role of the software and system engineers in these processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory requirements. Provides approval of workgroup technical approaches, products and processes.Partner and engage with internal and external collaborators, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the US-based collaborators and working closely with those collaborators in planning and forecasting activities of the team as well as reporting requirements from collaborators.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must develop an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and efficiency.Establish Point of contact for the system engineering activities for an equipment.Develop and handle system integration tests and results. Ensure successful system integration testing before software deliveries.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews).Support System architecture development through system analysis and technical expertise.Ensure quality of Equipment level software requirement and software test scenarios through reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredExperience in performing System Safety AssessmentsSupport deliveries as defined in the data requirements list (CDRL) to the Boeing collaborators.Adapt Model Based System Engineering where applicable.Knowledge of DO178, DO254, DO160 standardsExperience in application of SAE ARP 4754 for Systems Engineering aspectsExposure to SAE ARP 4761 for Safety EvaluationsExcellent requirement writing skills.Systems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the organization, including the impact of changes in one area on another area.Ability to see and understand the inter-relationships between components of systems and plans and anticipate future events.Analytical Skills - Skill and ability to: collect, coordinate, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.Proven Systems Engineering experience with specific involvement in multiple phases of the program life-cycle, including early system design and development.Ability to effectively connect with engineers, executive and senior-level management, and non-engineering support staff to evaluate technical information and issues impacting design, production, and support of products, services, or other work is essentialSolid understanding of model-based systems engineering is highly desired Preferred Qualifications (Desired Skills/Experience): Experience with Systems Engineering tools and processes.Familiarity with other various engineering fields such as electrical, mechanical, and electronic systemsFamiliarity with any of the following Model Based Systems Engineering concepts/tools is highly desired - SysML, CAMEO, Rational Rhapsody, DODAF/MODAF , NoMagic, Magic Draw, 3DX platform. Typical Education & Experience Bachelor Engineering degree with 13 to 16 years' experience and/or Masters of Engineering with 12+ years of related experience in aircraft System development, Validation/Verification, Functional Integration and certification. Relocation: This position does offer relocation within INDIA.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/12/2024 04:06 PM
Senior Manager
, bangalore, IN
Department : Finance GBSAre you an experienced leader in global operations and service delivery? Do you thrive in managing stakeholder relationships and driving compliance? We are looking for a Global Operations Manager to join our team at Novo Nordisk. If you are ready for a new challenge and want to make a difference, read on and apply today for a life:changing career.The PositionAs a Senior Manager at Novo Nordisk, you will be responsible for:stylemargin:bottom:2.0px;margin:top:2.0px::Managing global operations and ensuring seamless service delivery.:Acting as the Global Process Owner (GPO) for Concur Expense.:Building and maintaining strong stakeholder relationships.:Ensuring compliance with relevant regulations and company policies.:Developing and managing a high:performing team.QualificationsTo be successful in this role, we are looking for someone with the following qualifications:stylemargin:bottom:2.0px;margin:top:2.0px::A master's degree in business or finance.:Excellent academic track record and grades.:Minimum of 12+ years of relevant work experience, preferably within Finance offshoring centers.:Minimum of 4+ years as a Manager for any Finance process in an offshoring center:Strong accounting and analytical skills.:Project management skills, including change management.:Proven people and performance management skills.:Experience working with global stakeholders is preferred.:Ability to operate on a strategic, tactical, and operational level.:Experience with service culture and delivery, process standardization, and optimization.:Experience working in an international company.:LEAN/Six Sigma experience.:Knowledge of SAP is a must.About the DepartmentThe Global P2P GBS is the offshoring unit of Global P2P and part of Finance GBS Bangalore. The Digital team in P2P GBS is responsible for managing end:user support for our Global P2P systems and other BI activities. With a focus on efficiency and innovation, our team works collaboratively to support the organization's financial processes and ensure seamless operations.Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.ContactTo submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Deadline11th March 2024.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Manager, Enterprise Support, ES - APJC - INDIA
Amazon, Bangalore, Any
BASIC QUALIFICATIONSBachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field 7+ years managing technical teams 14+ Yrs of overall ExperienceDESCRIPTIONAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services India Pvt Ltd. (AWS India) is carrying on that tradition in India by leading in Amazon's cloud product line technology called as Amazon Web Services ('AWS').AWS India technical consulting team (Enterprise Support team) is a technology consulting and support team directly working with the biggest start-ups and enterprises in India on their AWS cloud and technology journey. We are the trusted advisor to our customers advising them on operations, architecture and cost optimization as well as working with them on big events and major issues. The team creates history every year as we help our customers scale to ever-bigger numbers and enable some of the biggest events/operations in India and in many cases the world's records.Key job responsibilitiesAWS India technical consulting team is seeking an Enterprise Support Manager (ESM) to lead the awesome group of Technical Consultants (Technical Account Managers) that we have. The ESM is responsible for customer success as well as hiring, developing and managing a team of the most talented technical account managers in India.1.) As Enterprise Support Manager, you will lead a team of Technical Account Managers for managing Enterprise support customers. 2.) Our customers are pushing the edge of technology and business for India. As an ESM you will have direct influence on this and need to ensure customers have the right resource for all their technical needs.3.) As an ESM you will get a chance to work with the most awesome technical and business development people who are passionate about technology. Together, you will help craft strategies, processes and tactics to achieve great customer outcomes as well as expanding the footprint of the Enterprise Support offering.4.) As an ESM you will collaborate with customer Director and C-level executives to translate business objectives into actionable technical strategies. Focus will be on understanding business goals and developing technical solutions that enable those goals.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS • Experience scaling an organization through rapid growth or expansion • Previous experience in technical account management, business relationship management or consulting • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds) • Proficient in communicating complex ideas, either with the written word or in presentations • Record of driving projects to improve support-related processes and the technical support experience • Experience with AWS service offeringsSalary: . Date posted: 04/16/2024 10:15 PM
Regional Sales Manager- Karnataka/Telangana-FMCG
Michael Page, Bangalore
Sales Forecasting and PlanningResponsible for his/her territory's forecasting and sales trackingIncreasing market share by developing new customersPreparing pipeline of sales accountsSet sales target for the sales team directly reporting based on respective vertical & marketTaking initiates like promotions, offers and discounts to achieve sales projectionsEnsuring minimum return from stores Service OrientationMeeting sales targetNegotiating sales price and discountsFollowing up with prospects for closure of salesAddressing customer complaints and fulfilling requirements within timeProviding after sales support to the customerEnsuring on time collection from customersMonitoring and validating costs and ensuring they are within budget limits for the regionVisit retail outlets regularly to monitor implementation of sales and promotional initiativesMaintaining and building relationships with customers and prospects Team ManagementEnsuring adequate staffing of the sales team (executive and promoters) for his territoryEnsuring sales processes are adhered toDeploying performance management system for his sales teamEnsuring training and development needs of his region's sales team are identified and metTaking the necessary initiative to retain & motivate team membersA candidate with a 7-10 year work experience in handling Karnataka or Telangana as a region5+ years of experience in FMCG food (Mandatory)An expert in FMCG distribution handlng channel sales in general tradeYou can either be based in Bengaluru or Hyderabad Readiness to travel
Key Account Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversDESCRIPTIONValue Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services].As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.Key job responsibilities• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future• Define and own success metrics for the programWe are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great "voice" and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.We are open to hiring candidates to work out of one of the following locations:Bangalore, IND | Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsSalary: . Date posted: 04/22/2024 10:51 PM
Manager : HRIS
, bangalore, IN
About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Position Title: Manager : HRIS Job SummaryThe HR Information Systems (HRIS) manager oversees the global Human Capital Management (HCM) system, primarily SuccessFactors. Reporting directly to the Director of HR Technology and PMO. It includes driving the evolution of the Human Resources function by developing, enhancing, and managing the HCM system. This position entails leading the HRIS administration team while collaborating with stakeholders, including global HR, payroll/finance, IT functions, and third:party vendors.Key Job Responsibilities:Release Management: Lead the HCM system release processes by aligning and prioritizing HRIS initiatives, defining change request intake processes, and determining release scope.:System Testing Strategy: Define and manage a comprehensive system testing strategy, including managing multiple test environments and maintaining a library of test scripts for all modules.:Integrations : :Change Management: Develop strategies for change management and communication to facilitate long:term system adoption.:Business Partnership: Establish partnerships with business owners to provide consultation on process improvements, releases, innovative solutions, and validation processes.:Data Integrity: Define global data integrity processes and audits, ensuring adherence to global data standards and collaborating with regional HR to improve data integrity in compliance with data privacy laws.:Permissions and Security Management: Implement and oversee permissions and security protocols within the HCM system, ensuring access controls and data protection measures are in place. :Integration Strategy: Develop and execute strategies for integrating the HCM system with other organizational systems, such as finance, IT, and third:party applications.:Team Leadership: Provide leadership and coaching to the HRIS administration team, managing workload assignments and fostering professional development.:Training: Oversee user training on system operations, including preparation of user manuals and delivery of training sessions.:Project Management: Lead projects ensuring integration with all relevant functions.:Process Improvement: Identify opportunities for process improvement and implement project management best practices.:Vendor Relationship Management: Manage relationships with third:party vendors providing HCM system services, ensuring adherence to service level agreements (SLAs), resolving issues promptly, and optimizing vendor performance.Preferred Areas of Education and Certifications: :Fulltime Bachelor's Degree :Minimum of seven (7) years of relevant experience, with at least 1:2 years in a supervisory capacity.:Five (5) years of hands:on experience in the SAP SuccessFactors domain, encompassing full:cycle implementation of SuccessFactors modules, from requirements gathering through testing, documentation, and final solution rollout.:Proficiency at an expert level with SAP SuccessFactors modules, particularly Employee Central, Recruiting, Performance Management, Goal Management, Compensation, or Onboarding.:Extensive experience in implementing and/or upgrading Human Capital Management (HCM) systems and ADP systems.:Comprehensive knowledge