Technical Solution Manager Salary in Bangalore - PayScale

Meta is seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce with brand marketing on Meta platforms.We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes.With proven understanding of online performance marketing, the CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and using data and analytics to build consultative advice for our customers.Success in this position requires a high level of consultative and analytical skills (campaign analytics, dash-boarding, ad solution optimisation), with focus on client development. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines.Client Solutions Manager, e-Commerce & Retail Responsibilities: Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendationsBuild key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Facebook narrativeProvide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clientsDevelop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisersMedia Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by clients, setting up pipelines to pull conversion and impression data, etc.)Minimum Qualifications:4+ years of experience in performance marketing and/or account management rolesUnderstanding of online and traditional advertisingSolid understanding of Digital Marketing, Technology, and accompanying Meta advertising solutionsExperience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategyCritical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured mannerDemonstrated ability to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environmentPreferred Qualifications:Familiarity with Digital Performance Marketing in the eCommerce industry will be a plusSalary: . Date posted: 03/28/2024 10:13 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWant to join a team working on a greenfield, India first initiative to build an end to end retail store experience to serve the next 100 million customers? "Amazon Bazaar" is a strategic priority to sustainably serve low-ASP selection. Our objective with Bazaar is to enable "beginner online shoppers" shop for low-cost fashion and home products at wholesale prices. Bazaar will be a purpose-built store where customers explicitly trade-off conveniences to get lower prices on low-ASP selection. Bazaar will offer customers an e2e walled-garden shopping experience that is simple, engaging and minimizes overhead of product discovery, evaluation & purchase.If you are looking for an opportunity to build creative technology solutions that positively impact hundreds of millions of customers, and enjoy large ownership and diverse technologies, join our team today! You will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will work with Senior leaders at Amazon to evolve the design and architecture of the products owned by this team. Be part of an exploratory and research-oriented team working in a fast-paced environment, eager to take on big challenges! Our technical program managers own the complete consumer experience, work on a wide range of technologies and manage highly scalable, low latency mobile first products and services. Are you an experienced and accomplished technical program / project manager excited by the challenge of building and scaling new businesses? A Principal Technical Program Manager position in Amazon is a role reserved for the few outstanding technical leaders with exceptional accomplishments in program and project management.Key job responsibilitiesPosition Responsibilities: As a Technical Program Manager on the team: - You will have end to end ownership of cross-functional projects, including product definition, roadmap planning, resource planning and project execution. - Along with business initiatives, you will also lead the definition and execution of strategic projects aimed at reducing the total cost and time to market for launch. - You will work closely with product, business and operations leadership, including executive leadership at Amazon, to define the product and provide updates on the program. - At the heart of this role is delivery. You will be hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, and implementation planning. - You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. - You will be responsible for making project decisions, achieving tactical goals while retaining a strategic focus. - You will work closely with the development teams and play a leadership role in product architecture and design.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesSalary: . Date posted: 04/04/2024 10:19 PM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWe are looking for a technically strong program manager for a new large launch in the Insurance and Travel space of Amazon Pay India. Our team works on building a highly resilient, fault-tolerant & localized Insurance solution.In this role, you will work closely with multiple software development, product, legal, marketing and operations teams across Amazon. The new platforms launched for India as part of this launch will be expected to scale in the next 2-3 years for other Amazon geographies world wide as well. Successful candidates will have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.The launch will involve a diverse technology stack spanning SOA, UI frameworks, big-data and ML algorithms. This is a rare opportunity to be part of a team that is responsible to build a successful, sustainable and strategic business for Amazon, from the ground up!Key job responsibilities1) You will work with multiple stakeholders to assemble project teams, assign responsibilities, and develop schedules to ensure timely completion of projects.2) You will influence strategic technical as well as business decisions.3) You will keep multiple stakeholders including senior Amazon leadership updated on the progress, call out risks, anticipate bottlenecks, perform escalation management, make tradeoffs, balance business needs versus technical constraints, and, encourage risk taking behavior to maximize business benefit.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/02/2024 10:26 AM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedulesDESCRIPTIONAmazon has spent years building one of the world's most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is an exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon's optimized and efficient supply chain network and services.As we rapidly scale to serve our off-Amazon customers, we need a Technical Program Manager (TDM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon's future, and we are tackling some of the world's most intriguing problems involving software architecture design, customer experience, and business strategy.As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You'll be leading a development team that is building cutting edge and highly distributed systems to enable merchants to deliver orders to their customers with incredible speed. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners.Key job responsibilities* Develop and execute project plans with an impact across Buy-With-Prime/MCF teams/SPS teams.* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releasesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/08/2024 09:48 PM

BASIC QUALIFICATIONS- 5+ years of working directly with engineering teams experience- 2+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONAre you interested in driving highly visible initiatives for Amazon's Prime program? Do you enjoy the challenge and ownership that come from managing complex, cross-functional and cross-organizational projects? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? The Prime Team is seeking an exceptional Technical Program Manager for delivering challenging and high impact programs. As a TPM for Amazon Prime Core Services team, you will be responsible for delivering projects with huge strategic impact. You will work with various software and business teams around the company to identify and drive innovative solutions that achieve business goals. This is an exciting opportunity to shape the next generation of Amazon Prime. This role will give you an opportunity to work with many different teams within and outside Prime and learn a range of new systems, leveraging the deep collection of technologies throughout the company and extending them to allow us to boldly go where no retail system has gone before. The Prime program is experiencing explosive growth and as a result our team is looking to expand its top-notch management talent. If you want to work on one of Amazon's most impactful program and are passionate about implementing solutions that impact millions of people every day, we want to hear from you! This role requires working closely with the product management team and key software development teams across the company to define strategy and requirements, and lead development design through delivery and subsequent operation. This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. You should have experience managing multiple complete product development cycles, possesses superior analytical abilities and expert product judgment. A successful candidate will have a strong technical background, excellent analytical and problem solving skills, and great project management and communication skills. Responsibilities: • Be a guardian of world-class customer experience for your deliverables: continually raise the bar on functionality, flow, consistency, usability, and simplicity• Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.• Own engagement with the partners, work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.• Help make the right feature trade-offs to ship software without compromising customer experience and business relevance• Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals• Present program plans to L7 and L8 leadership in Prime and outside PrimeKey job responsibilitiesDeliver independently, with limited directionInfluence roadmap priorities, product feature decisions, and engineering processesAccelerate progress by driving timely decisions. Clear blockers, escalate appropriatelyDeeply understand design approaches (within technical domain). Spot risks and ask the right technical questions to ensure appropriate trade-offs are madePartner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive deliveryOwn program communicationWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of working directly with engineering teams experienceSalary: . Date posted: 04/10/2024 09:20 AM

BASIC QUALIFICATIONS- • Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.- • 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.- • Ability to manage multiple tasks and projects in a fast-moving environment.- • Be mobile and travel to client locations as needed.DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we "Work Hard, Have Fun and Make History."As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking Cloud technologies.• Interact with leading technologists around the world.• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.• Write tutorials, how-to videos, and other technical articles for the customer community.• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.• Drive projects that improve support-related processes and our customers' technical support experience.• Assist in Design/Architecture of AWS and Hybrid cloud solutions.• Help Enterprises define IT and business processes that work well with cloud deployments.• Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- • Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.- • Experience in a 24x7 operational services or support environment.- • Experience with AWS Cloud services and/or other Cloud offerings.Salary: . Date posted: 04/16/2024 10:15 PM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedulesDESCRIPTIONAmazon has spent years building one of the world's most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is an exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon's optimized and efficient supply chain network and services.As we rapidly scale to serve our off-Amazon customers, we need a Technical Program Manager (TDM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon's future, and we are tackling some of the world's most intriguing problems involving software architecture design, customer experience, and business strategy.As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You'll be leading a development team that is building cutting edge and highly distributed systems to enable merchants to deliver orders to their customers with incredible speed. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners.Key job responsibilities* Develop and execute project plans with an impact across Buy-With-Prime/MCF teams/SPS teams.* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releasesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionDESCRIPTIONThe Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon's fastest growing businesses. Every ad that flows through our Amazon systems, or is presented on one of our owned and operated sites, needs to adhere to the policies that AT creates. As a Senior Technical Program Manager, you will be driving the delivery and execution of critical cross-functional solutions and services that contribute to this mission.Key job responsibilitiesAs a Senior Technical Program Manager in the Advertising Trust organization, you will work closely with software development engineers, product managers, scientists, ML engineers, data engineers, and business operations to develop innovative cross-functional solutions that enable Advertising Policy and Moderation at scale.In this role, you will be responsible for driving and delivering large technical projects end-to-end. Responsibilities include defining and driving project schedules from design to release, managing risks and issues, ensuring dependencies are identified and managed. As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.To succeed in this role, you will need to have both technical and functional acumen as well as a passion for ownership, communication and bringing clarity and structure to ambiguity. You will be equally comfortable and adept in working with waterfall and agile practices. This is a high-impact role that will influence the direction of Amazon's advertising moderation systems. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/20/2024 08:57 AM

BASIC QUALIFICATIONS- Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.- Ability to manage multiple tasks and projects in a fast-moving environment.- Be mobile and travel to client locations as needed.DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we "Work Hard, Have Fun and Make History."As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking Cloud technologies.• Interact with leading technologists around the world.• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.• Write tutorials, how-to videos, and other technical articles for the customer community.• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.• Drive projects that improve support-related processes and our customers' technical support experience.• Assist in Design/Architecture of AWS and Hybrid cloud solutions.• Help Enterprises define IT and business processes that work well with cloud deployments.• Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.- Experience in a 24x7 operational services or support environment.- Experience with AWS Cloud services and/or other Cloud offerings.Salary: . Date posted: 04/20/2024 08:54 AM