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Data Quality Manager Salary in Bangalore - PayScale

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Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 15+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/02/2024 03:14 PM
Manager, Program Management, Expansions & SPX, RBS Store Ops
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 6+ years of program or project management experience- 6+ years of cross functional project delivery experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONRBS is looking for a Manager, Program Management who can lead (team of 4-7 Program as well as Operation Managers) Emerging Countries/New MarketPlace (MP) Launches and WW Selling Partner Experience (SPx). New MP Launch team helps scaling up New and Emerging MPs' work-streams through standardization and driving automation of operation processes while taking local nuances into consideration. This role will require close partnership with senior leadership teams across countries in NA, EU, India, and Sub Saharan Africa regions. Key success factors for this role will be to identify and standardize RBS scope for New MP Launches along with partner teams with an aim to deliver the highest ROI by implementing tech-first solutions based on business needs for New MP Launches.RBS SPx vision is to make Amazon the most preferred, trusted, and efficient option by building a best in-class experience across all touchpoints in the Selling Partners journey. To achieve this, we will backwards from top pain points faced by SPs, collaborate with relevant Amazon teams, create value in areas that matter most and innovate on behalf of SPs, therefore improving SP satisfaction.Key job responsibilitiesMP launch:1. Think Big and develop the strategic roadmap for New MP Launches involving unique and innovative customer solutions2. Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the relevant RBS functions3. Explore and understand how New MP Launch Program can multiply the business impact for the sake of our customers; if required, implement additional programs to drive broader and deeper scope for his/her team4. Deal with ambiguity and adapt to changing priorities to lead the change, open to new ideas and have relevance and moderation quality as the top focus5. Champion New MP Launch Program and hold team members accountable for progress on key program actions;6. Creation of target metrics and reporting structure to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership7. Earn trust of stakeholders through regular communication with senior management on status, risks, issues, and change control over driving effective written and verbal communication, leading meetings with Retail stakeholders and bring clarity to ambiguous situations.8. Own internal and external stakeholder management at multiple levels - Retail Globalization Team, New MP Retail Leadership and RBS Program Owners, to understand the business requirements and drive strategic business decisions by influencing key stakeholders using data and structured analysis9. Own 3 Year Plan of the New MP Launches Program to maintain long term successSPx:1. Advocate on behalf of Selling Partners in all engagements with SPS and Business teams.2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.3. Deliver program initiatives and improvements based on Selling Partner feedback and core SPS performance measurements.Critical Skills to be Successful:- Innovative thinking beyond constraints, open to experimenting on behalf of the customer- Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.- Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.- Driver: Ability to successfully deliver end-to-end programs, working through obstacles across multiple teams and organizations.- Problem Solver: Ability to utilize analytical and problem-solving skills to work through complex challenges.- Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.About the teamThe Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive revenue and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experienceSalary: . Date posted: 04/10/2024 10:16 PM
Systems Engineering Manager
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.The Boeing India Engineering and Technology Center (BIETC) is looking for a highly-motivated Systems Engineering Manager. This position is located in Bangalore, Karnataka . A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the Sr. Engineering Manager to deliver Engineering statements of work to meet the organizational goals. Position Responsibilities: Manage a team of systems engineers to develop and handle product line system requirements. Decompose aircraft level requirements and/or customer use cases to product line level i.e. equipment / systems software level requirements and establish tracingManages employees performing engineering and technical activities in the area of Systems EngineeringDevelops project or operational plans aligned with department's objectives. Implement plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to implement the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to improve employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Implements company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Provides technical direction and mentorship to team regarding approved processes, tools, technology and skills for own projects or processes. Communicates the development processes (including Iterative and Agile) to employees, as well as the role of the software and system engineers in these processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory requirements. Provides approval of workgroup technical approaches, products and processes.Partner and engage with internal and external collaborators, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the US-based collaborators and working closely with those collaborators in planning and forecasting activities of the team as well as reporting requirements from collaborators.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must develop an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and efficiency.Establish Point of contact for the system engineering activities for an equipment.Develop and handle system integration tests and results. Ensure successful system integration testing before software deliveries.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews).Support System architecture development through system analysis and technical expertise.Ensure quality of Equipment level software requirement and software test scenarios through reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredExperience in performing System Safety AssessmentsSupport deliveries as defined in the data requirements list (CDRL) to the Boeing collaborators.Adapt Model Based System Engineering where applicable.Knowledge of DO178, DO254, DO160 standardsExperience in application of SAE ARP 4754 for Systems Engineering aspectsExposure to SAE ARP 4761 for Safety EvaluationsExcellent requirement writing skills.Systems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the organization, including the impact of changes in one area on another area.Ability to see and understand the inter-relationships between components of systems and plans and anticipate future events.Analytical Skills - Skill and ability to: collect, coordinate, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.Proven Systems Engineering experience with specific involvement in multiple phases of the program life-cycle, including early system design and development.Ability to effectively connect with engineers, executive and senior-level management, and non-engineering support staff to evaluate technical information and issues impacting design, production, and support of products, services, or other work is essentialSolid understanding of model-based systems engineering is highly desired Preferred Qualifications (Desired Skills/Experience): Experience with Systems Engineering tools and processes.Familiarity with other various engineering fields such as electrical, mechanical, and electronic systemsFamiliarity with any of the following Model Based Systems Engineering concepts/tools is highly desired - SysML, CAMEO, Rational Rhapsody, DODAF/MODAF , NoMagic, Magic Draw, 3DX platform. Typical Education & Experience Bachelor Engineering degree with 13 to 16 years' experience and/or Masters of Engineering with 12+ years of related experience in aircraft System development, Validation/Verification, Functional Integration and certification. Relocation: This position does offer relocation within INDIA.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/12/2024 04:06 PM
Quality Assurance Technician, Merchant Fulfilled Network (MFN) WW Expansion
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- A graduate in Quantitative fields such as science and engineering. (0-2 experience).- Good understanding of formal test case design techniques.- Ability to write, execute and maintain test cases for the feature.- Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report.- Good understanding of one scripting language, preferably Java.- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.DESCRIPTIONWho You Are : • You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. • You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new cutting edge technology offered to consumers. • You will design, plan, execute and automate tests for software across a variety of n-tier architectures and cutting-edge technologies.Who We Are: Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAT to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and are on the cutting edge in automated large scale ecommerce business. We are looking for a QAT who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. Quality Assurance Technician at Amazon would test cutting edge applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility - Black Box testing - Write test cases for the new feature, modifying and maintaining the existing test cases. - Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them - Use software tools for QA, fix up and data capture on a daily basis - Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports - Contribute toward continuous team process improvement - Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. - Be part of a highly charged work environmentQuality Assurance Technician at Amazon would test cutting edge applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines.Key job responsibilities1. Test Planning and manual test execution2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activitiesA day in the life-> Execute manual test cases, report defects and share daily test summary report. -> Manage existing automated test cases to ensure they are healthy and reliable.-> Deliver QA on-call activities.-> Identify opportunities for simplification that will improve quality and speed of delivery. Contribute towards continuous process improvement initiatives.-> Build domain and tech expertise over time to independently deliver test cases and test plans for low/medium complexity projects. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- A graduate in Quantitative fields such as science and engineering. (0-2 experience)- Formal Testing Certifications/trainings like ISTQB or equivalent.- Understanding of automaton test frameworks like Selenium, Appium etc would be added advantage.- Understanding of Agile Software Development Methodologies.Salary: . Date posted: 04/16/2024 10:57 PM
Manager, Software Engineering
Discovery, Inc. (Formerly Scripps Networks Interactive), Bangalore, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager Software Engineering ( Asynchronous Messaging Services Team), Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: As a platform engineering in the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Roles & Responsibilities: As the engineering manager s for the Asynchronous Messaging Services team (AMS) you'll be part of the larger Cloud Engineering group who's responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Tech's growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. Your role will focus on leading the development efforts of the Kafka-as-a-Service platform on top of Confluent Cloud. You will help set the teams identify and how the teams work in the larger organization. You'll emphasize modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation. You will help drive technical decision-making, particularly regarding the architectural direction of the global Kafka platform. Your team focuses on providing a simple process for communicating asynchronous between services and provide a set of tools for application teams to leverage. You bring passion and enthusiasm to your engineering team. You have a track record of leading top performing teams. You thrive under minimal supervision with the ability to self-motivate and self-organize within the organizational structure. You have experience managing a team that runs production infrastructure that supports multiple systems in a scalable, stable, and performant manner. You measure everything, make decisions based on data, are consumer-obsessed, and take immense pride in your work. You have mastered the ability to delegate - at both the task and project level - to appropriate team members and are able to ensure that the right results are achieved even without your constant oversight. You understand a broad range of computer science concepts and know how, when, and when not to use them. You can dive deep into a wide range of technical problems offering suggestions and feedback to your team. Your interest in computer science has not faded as you moved into a leadership role, and you are still comfortable with technical details. Your written and verbal communication skills are top-notch. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience. You communicate through data, dates, and facts using emotion judiciously to motivate and inspire. You lead by example and do not consider yourself above individual contributor work. You are comfortable teaching best practices by showing people, not just telling people. Teams follow your lead because you are an inspirational leader, because you are right, and because you can show everyone high-quality examples of your own work. Given a larger business goal, you can facilitate ramping up an existing team or building a new team, including estimating the needed skills and team size, defining processes, team structure, and means of collaboration. You have repeatedly demonstrated the ability to hit these goals. You have shown the ability to make great hiring decisions as evidenced by the performance of engineers on your team, and you can retain and develop the best engineers. You have demonstrated the capacity to make decisions for more than one engineering team or functional area showing that your judgment is fungible. You raise the quality bar of your team by creating a culture that ensures high levels of engineering and operational excellence. You foster an environment of inclusiveness, psychological safety and ensure your team has fun while solving hard problems. What to Bring: Bachelor's degree with total 14 - 16 years of experience in software development including 2+ year of team management experience. at least 5 years of hands-on experience with at minimum two messaging systems such as Kafka, RabbitMQ, SQS, etc Hands-on experience with designing and maintaining backend service Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation) Hands-on experience with at least one cloud provider (AWS, GCP, Azure, or other) Experience with the development and operation of high throughput systems supporting hundreds of developers or more. Experience as a software developer using at least one of (Swift, Kotlin/Java, Javascript or Golang preferred) and has a good understanding of how software applications are built. Hands-on experience with automating development workflow pipelines (CI/CD) Operational experience (i.e. on-call rotation, incident response) Ability to collaborate effectively with remote peers across disparate geographies and time zones. Excellent written and verbal communication skills with particular emphasis on technical documentation (including diagramming) Able to administer a team's agile process (creating exemplary tickets in Jira, sprint planning, etc) What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/23/2024 03:48 AM
Key Account Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversDESCRIPTIONValue Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services].As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.Key job responsibilities• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future• Define and own success metrics for the programWe are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great "voice" and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.We are open to hiring candidates to work out of one of the following locations:Bangalore, IND | Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsSalary: . Date posted: 04/22/2024 10:51 PM
Quality Assurance Technician, Music Client QA
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- • B.E ,B.Tech,BCA,MSC IT and MCA- • Testing Knowledge 1+ years of quality assurance in a technology industry or equivalent field- • Have basic scripting knowledge and be able to create simple automation test scripts.- • Able to debug, troubleshoot, and gather information required to reproduce product and automation bugs/failures- • Can execute and maintain black box test cases using SOPs- • Strong communication skills, the ability to partner with internal & external team members effectivelyDESCRIPTIONAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Position Overview - • Debugging, troubleshoot and maintain automation scripts by fixing the stability issues.• Writing test cases (not test plans) that are high quality, high value and maintainable.• Able to reproduce product defects & script failures to assist developers or other testers and identify, track, and accurately report defects found.• You create automation scripts for low complexity test cases based on feasibility analysis done by the QA / DEV teams.• You acquire knowledge of the features and detailed functional requirements of the work to execute your assigned tests, and find gaps in the test plan/test coverage.• Good knowledge in language, vocabulary & grammar & contextual information• Ability to deep dive on applications & comparing features between various versions & identifying changes made within versionsKey job responsibilities• Black Box testing • Write test cases for the new feature, modifying and maintaining the existing test cases. • Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them • Use software tools for QA, fix up and data capture on a daily basis • Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports • Be part of a highly charged work environment We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- • Testing experience with Android, iOS or both • Reporting skills, proficient in creating status reports based on automation results- • Good Analytical Skills • Automation experienceSalary: . Date posted: 04/22/2024 10:44 PM