Technology Risk Manager Salary in Bangalore - PayScale

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Job ID: 34253Job Title: Associate Senior Manager/ Manager, IAM Reports to: Director, Security Architecture and EngineeringLocation: Gurugram/ BangaloreHybrid WorkingThe role which is part of Colt is Security and Resilience team is responsible for Strategy and Roadmap for Identity and Privilege Access Management, driving the transformation and development of the Identity and Access Management (IAM) function. The role will lead a team of IAM and PAM professionals, including architects, consultants, analyst, and engineers, and will be responsible for the development, implementation, and continual improvement of IAM and PAM capabilities and strategies.Key Accountabilities::Develop and execute a comprehensive IAM and PAM strategy aligned with the organisations goals and industry best practices.:Collaborate with cross:functional teams, including IT, security, compliance, and business units, to align IAM and PAM initiatives with business objectives.:Oversee the design, implementation, and operation of IAM/PAM processes and technologies, such as user provisioning, access certification, authentication, and authorization, credential vaulting and password randomization, approval workflows.:Monitor and evaluate program performance metrics, identify areas for improvement, and implement enhancements to optimize the programs effectiveness and efficiency.:Assess and mitigate risks associated with user identities and access rights, privileged accounts, and third:party access.:Build and develop a high:performing team, providing coaching, mentoring, and professional development opportunities.Role Specific Requirements::Proven experience in a leadership role overseeing Identity and Privilege Access Management programs in large organizations.:Strong knowledge of IAM/PAM concepts, technologies, and best practices, including identity lifecycle management, access governance, authentication, and authorization mechanisms.:Familiarity with regulatory requirements and industry standards related to IAM, such as GDPR, PCI DSS, ISO 27001, NIST.:Experience in designing and implementing IAM and PAM solutions using industry:leading tools and frameworks.:Good understanding of cybersecurity principles, risk management, and incident response processes.:Professional certifications such as CISSP, CISM, or CISA are highly desirable.What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:-Flexible working and relaxed dress code-Two days annually to spend on volunteering opportunities-Access to Online:learning Platform-Business mentoring-option of parking slots in the Colt Campus-lunch vouchers

Job Summary :IT Project Manager role will work closely with project sponsors and business leads to facilitate the coordination, and execution of IT Projects while leveraging the ATS IT PMO Methodology. The incumbent for this role is responsible for building and maintaining relationships with team members across ATS divisions and leading cross:functional teams to satisfy strategic business requirements for many different types of projects.What you will do:- Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.- The IT PM will lead assigned IT Projects following the ATS IT PMO Methodology from Charter creation through Project execution and final Project closure- Focus on three Key Performance Indicators for all projects they lead: On:time Delivery, OnBudget and Stakeholder Satisfaction that the requirements were all met- Takes projects from original concept through final implementation.- Helps define project scope and objectives.- Works with the Project Team to develop detailed work plans, schedules, project estimates, resource plans, and status reports (using standard IT PMO approved templates).- Conducts project meetings and is responsible for project tracking and analysis.- Ensures adherence to quality standards and reviews project deliverables.- Manages the integration of vendor tasks and tracks and reviews vendor deliverables.- Provides technical and analytical guidance to project team.- Collaborates with Data Privacy Officers and German Workers Councils, as required, on related project and system needs.- Works with the Project Team to collect and organize all documents (technical, financial, etc.) for the project and makes sure the document package is complete at the close of the project- Collaborate with consultants and implementation partners on applicable project tasks and related deliverables- Escalates issues and risks that may threaten project budgets, schedules and the quality of project deliverables- Assist with the preparation and delivery of project status updates with an emphasis on key programs and projectsWhat you will need:EDUCATION/CERTIFICATIONS:- University degree or college diploma in computer science, engineering or business- Graduate degree such as an MBA is a definite asset- Certification such as PMP is a definite assetKNOWLEDGE/EXPERIENCE:- Experience with the successful delivery of large (Enterprise/Global initiatives), medium and small IT Projects in the role of Project Manager- Exposure, knowledge and experience with current IT Infrastructure Technology, Enterprise Software Solutions (ERP, CRM, HRIS, PLM, PMO) and Cyber Security Technology would all be assets- Experience effectively managing a mixture of large enterprise IT Projects. Exposure working for fast:paced, global manufacturing/engineering companies. Experience with compliance programs: GDPR, Sarbanes:Oxley.- Experience with project management software (e.g. Project Scheduling Tools, Resource Planning and Risk Registers) and Microsoft Office in general- A thorough understanding of IT Project Management methodologies such as Waterfall and Agile is required.- Knowledge of Global Data Privacy and Protection regulations and experience implementing systems that comply with the regulations.- Experience working with German Workers Councils would be a definite asset. PERSONAL ATTRIBUTES:- Solid leadership skills- Leadership- Stakeholder Management- Relationship Building- Team Player- Presentation/Reporting skills- Well organized- Comfortable speaking with and presenting to Executives and Senior Leadership.- Excellent analytical and creative problem:solving skills.- Excellent listening, interpersonal, wr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role overview: Salesforce is currently seeking a Manager, Technical Consulting (Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager and technical Consulting role plays a significant part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Financial Services practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Financial Services Cloud . Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end-to-end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable Salesforce Professional Services with a focus on performance, productivity & impact. Responsibilities: You'll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Financial Services domain projects at 50% utilization and balance that with leading your team of Technical Consultants. You'll be responsible for hiring, training, and mentoring our Technical Consultants on Financial Services so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into the highest-quality solutions that meet the customers' needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Financial Services consulting practice; serving as an active contributor to the community's overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 15+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/02/2024 03:14 PM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWe are looking for a technically strong program manager for a new large launch in the Insurance and Travel space of Amazon Pay India. Our team works on building a highly resilient, fault-tolerant & localized Insurance solution.In this role, you will work closely with multiple software development, product, legal, marketing and operations teams across Amazon. The new platforms launched for India as part of this launch will be expected to scale in the next 2-3 years for other Amazon geographies world wide as well. Successful candidates will have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.The launch will involve a diverse technology stack spanning SOA, UI frameworks, big-data and ML algorithms. This is a rare opportunity to be part of a team that is responsible to build a successful, sustainable and strategic business for Amazon, from the ground up!Key job responsibilities1) You will work with multiple stakeholders to assemble project teams, assign responsibilities, and develop schedules to ensure timely completion of projects.2) You will influence strategic technical as well as business decisions.3) You will keep multiple stakeholders including senior Amazon leadership updated on the progress, call out risks, anticipate bottlenecks, perform escalation management, make tradeoffs, balance business needs versus technical constraints, and, encourage risk taking behavior to maximize business benefit.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/02/2024 10:26 AM

BASIC QUALIFICATIONS- 6+ years of program or project management experience- 6+ years of cross functional project delivery experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONRBS is looking for a Manager, Program Management who can lead (team of 4-7 Program as well as Operation Managers) Emerging Countries/New MarketPlace (MP) Launches and WW Selling Partner Experience (SPx). New MP Launch team helps scaling up New and Emerging MPs' work-streams through standardization and driving automation of operation processes while taking local nuances into consideration. This role will require close partnership with senior leadership teams across countries in NA, EU, India, and Sub Saharan Africa regions. Key success factors for this role will be to identify and standardize RBS scope for New MP Launches along with partner teams with an aim to deliver the highest ROI by implementing tech-first solutions based on business needs for New MP Launches.RBS SPx vision is to make Amazon the most preferred, trusted, and efficient option by building a best in-class experience across all touchpoints in the Selling Partners journey. To achieve this, we will backwards from top pain points faced by SPs, collaborate with relevant Amazon teams, create value in areas that matter most and innovate on behalf of SPs, therefore improving SP satisfaction.Key job responsibilitiesMP launch:1. Think Big and develop the strategic roadmap for New MP Launches involving unique and innovative customer solutions2. Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the relevant RBS functions3. Explore and understand how New MP Launch Program can multiply the business impact for the sake of our customers; if required, implement additional programs to drive broader and deeper scope for his/her team4. Deal with ambiguity and adapt to changing priorities to lead the change, open to new ideas and have relevance and moderation quality as the top focus5. Champion New MP Launch Program and hold team members accountable for progress on key program actions;6. Creation of target metrics and reporting structure to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership7. Earn trust of stakeholders through regular communication with senior management on status, risks, issues, and change control over driving effective written and verbal communication, leading meetings with Retail stakeholders and bring clarity to ambiguous situations.8. Own internal and external stakeholder management at multiple levels - Retail Globalization Team, New MP Retail Leadership and RBS Program Owners, to understand the business requirements and drive strategic business decisions by influencing key stakeholders using data and structured analysis9. Own 3 Year Plan of the New MP Launches Program to maintain long term successSPx:1. Advocate on behalf of Selling Partners in all engagements with SPS and Business teams.2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.3. Deliver program initiatives and improvements based on Selling Partner feedback and core SPS performance measurements.Critical Skills to be Successful:- Innovative thinking beyond constraints, open to experimenting on behalf of the customer- Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.- Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.- Driver: Ability to successfully deliver end-to-end programs, working through obstacles across multiple teams and organizations.- Problem Solver: Ability to utilize analytical and problem-solving skills to work through complex challenges.- Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.About the teamThe Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive revenue and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experienceSalary: . Date posted: 04/10/2024 10:16 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or ownerDESCRIPTIONGlobal Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision for improvements in the listing ecosystem and manage its integrations with the ORC (Operational Risk Compliance) tech stack. You will work with the team to craft a plan to help ORC (Operational Risk Compliance) improve the data quality/completeness of its inflows and deliver on an end-to-end roadmap. The solutions you create will empower your customers to efficiently manage compliance for vendors/sellers. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products, while staying connected to the details and prioritizing the most impactful work. This role will work across tech partners across multiple VP organizations.Key job responsibilities• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams' vision and strategy. • Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.• You will jointly create and manage the overall roadmap to ensure data quality required for accurate compliance classifications.• You'll help define high level product development schedule from design through to release, own the product life-cycle, and perform deep analysis on user facing experiences. • This role is inherently cross-functional - you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.About the teamThe Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.We are open to hiring candidates to work out of one of the following locations: BangaloreWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Knowledge of key customer experience metrics and methodology (e.g., NPS)Salary: . Date posted: 04/18/2024 10:00 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 12+ years of tax, finance or a related analytical field experience- 3+ years of performing financial and ad hoc analysis using data reporting tools experience- 10+ years of positions that require analysis and reporting financial results experience- 8+ years of Accounts Receivable or Account Payable experience- 8+ years of applying key financial performance indicators (KPIs) to analyses experience- 8+ years of building financial and operational reports/data sets that inform business decision-making experience- 8+ years of creating process improvements with automation and analysis experience- 7+ years of directly managing and leading a team of 10+ members experience- Bachelor's degree in finance, accounting or related fieldDESCRIPTIONWe are looking for a high-energy, experienced Senior Internal Audit Manager to oversee audits and risk assessment activities across Amazon's Worldwide Amazon Stores businesses and provide leadership for Internal Audit in India at a country level. In this high visibility role, you will build relationships with senior leaders and will have the opportunity to influence improvements throughout the company. Our Internal Audit team is cross-functional, and you will perform a wide range of financial, technical and operational audits. We are seeking an individual with a firm audit background. Join us and take your audit, risk, leadership experiences and innovative ideas to the next level.At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Internal Audit is a global, fast paced, dynamic team. We are one of many mechanisms at the company with the aim of continuous improvement. We look across the entire company at business, finance, and operational processes and the technologies that support them, evaluating risks that could harm our customers, the company, or prevent us from achieving objectives.You will be responsible for leading Internal Audit risk assessment activities, covering a variety of teams across Amazon's Worldwide Stores lines of business. You will meet with senior leaders to understand the business and leverage multiple sources of business data to help you assess risks. You will be the internal audit leader and point of contact for India with country leadership. You will use the risk assessment, your high judgement, and experience to identify potential audits and influence the audit pipeline and resource allocation. You will oversee a portfolio of audits and will mentor and support Audit Managers and Lead Auditors to help them scope, plan and execute high-quality and impactful audits, which address the most important opportunities/risks. You will insist on the highest standards for your team and your audits, and you will be able to dive deep into every audit area, apply broad technical knowledge, sound business judgment, and partner with key stakeholders. You will understand complex business processes, system workflows, and technology to be able to identify the full range of risks relevant to the businesses and to help guide business owners in defining effective and value-added risk mitigation plans.This role has regular interaction with various business units across Amazon and requires good interpersonal and communication skills. You must be an excellent writer who can succinctly communicate complicated technical and operational issues in business terms. You must be comfortable performing in a highly collaborative environment and working with your peers to accomplish joint projects and meet the objectives of Internal Audit and Amazon. You must be a project manager who can manage end-to-end audit projects and borrowed resources, often managing multiple projects at once. You will help Internal Audit recruit from within Amazon and externally and with a passion for helping auditors expand their knowledge of the business, develop risk, analytical and auditing skills, improve their judgement and leadership capabilities, and grow their careers.To be successful in this role, you will demonstrate high judgement, clear communication, creative approaches, the ability to think big, a consistent track record of delivering results and hiring and developing the best. You will thrive in a collaborative, diverse, and dynamic environment, and you will effectively work autonomously in an ambiguous environment and be able to lead and develop cross functional teamsAbility to travel up to 30%Key job responsibilitiesThe Sr. Manager, Risk for Internal Audit works strategically to identify risks across the businesses. From the ongoing risk assessment, they create and prioritize audits for their teams. Throughout the audit process, they ensure clarity for their audit teams. The Sr. Manager drives quality in audits and across internal audit. A day in the lifeA day in the life of a Sr. Manager, Risk- Internal Audit for India includes all the Sr. Manager responsibilities as well as country level engagement with senior leadership. They may be a representative for Internal Audit with the India entities and boards.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of hiring, leading and developing teams experience- 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 8+ years of mentoring junior finance and/or business team members experience- 5+ years of working with senior staff (e.g. c-suite) experience- MBA, or CPASalary: . Date posted: 04/20/2024 09:00 AM

BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalentDESCRIPTIONAmazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation and elimination of online risk while balancing for seller experience. The ideal self-driven candidate possesses business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. The candidate will be responsible for extended deep dives of data and creating detailed, easily translated analysis based on those deep dives. . The candidate will be adept at determining root causes of issues and drive implementation of long term fixes. Key job responsibilities• Work with our central program, product, operations, and tech teams to enhance and localize the Defective and Used Sold as New programs for IN• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive challenges.• Develop and maintain key relationships with internal and external stakeholders.Key job responsibilities• Work with our product, operations, and software teams to conceptualize, launch, operate, localize, and expand Post Order Experience programs in Europe.• Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.• Develop and maintain key relationships with internal and external stakeholders.About the teamSelling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Project Management Professional (PMP) or equivalent certification- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent- Master's degree or equivalentSalary: . Date posted: 04/22/2024 10:51 PM