Information Risk Manager Salary in Bangalore - PayScale

We are looking for a " Sr. Legal Manager "for one of our esteemed Clients for BangaloreLocation.RESPONSIBILITIES:Keeping updated information on all legal developments in laws relating to the business of the Company.Management of all ongoing litigation of the Company and advice management on the appropriate Strategy for dispute resolution.Issuing legal notices and responses to legal notices.Liaise with and manage external lawyers and keep a control on costs incurred in dispute resolution.Liaise with relevant government departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.Prepare monthly and quarterly reports of the activities undertaken as part of the role and responsibilities.Build relations with regulatory, academic, and business experts to espouse the commercial interests of the company.Proactive identification of legal risks in the conduct of day to day marketing, procurement, new product launches etc. activities and to provide solutions.General observance of laws in all functions in the company.REQUIREMENT:Sound knowledge of Civil, Criminal, Commercial and Labor Laws.Good knowledge of the dispute resolution processes and forums in India.Excellent communication skills, both verbal and written.Good drafting skills.Solution oriented pragmatic approach with good understanding of commercial implications on the strategy undertaken.Excellent analytical, interpretation and comprehension skills.QUALIFICATIONS:LLB/LLM with over 5 yrs. of experience which should include experience in directly handling dispute resolution/litigation.Must have experience of dispute resolution/litigation in a reputed law firm, litigation practice or corporate house.

BASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree or equivalent- Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)- Good communication skills (both verbal and writing)DESCRIPTIONCentral Programs team (CPT), India leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the worldwide WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writingKey job responsibilitiesClearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. • Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. • Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). • Owns weekly/monthly reports and metrics. • Identifies gaps in audit programs and processes and escalates to manager. • Follows confidentiality rules with the documents reviewed. • Drafts documents and revisions on audit reports per manager direction. • Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. • Earns trust of peers by understanding audit processes and programs. • Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- -Experience with large dataset analysis. -Experience with Stakeholder Management across Geographies -Program/Project Management Certification -Six Sigma CertificationSalary: . Date posted: 04/04/2024 10:21 PM

BASIC QUALIFICATIONS Bachelor's degree or equivalent working experience; 5+ years of experience managing operations and using data and metrics to design strategies, identify and implement improvements; 5+ years of experience managing teams of 100+ employees; 5+ years of experience working cross-functionally and cross-regions and international countries; Experience engaging and influencing Senior Executives; Must reside in Bangalore or open to relocation to Bangalore immediately upon offer.DESCRIPTIONPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will lead a part of our India operation supporting multiple Trust & Safety programs: global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives. In addition to continuously driving and improving the execution of this core mission, the Operations Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.Key job responsibilities• Support in devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.• Assist in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically.• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.• Assist in defining operational requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.• Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion.• Manage, coach, and develop a strong team of Risk Managers.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS Master's degree or equivalent working experience; Experience managing global teams of 500+; Experience defining product/program roadmaps and requirements; Experience with digital video streaming and/or customer-facing user interfaces;Salary: . Date posted: 04/04/2024 10:17 PM

Hello Visionary!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner withYou'll make a difference by:As a Regional Payroll Lead, you will be responsible for overseeing and managing the payroll operations of the Asia Pacific Region including India, China, Singapore, Malaysia, Thailand, Indonesia, ANZ, etc. for a multinational organization, with a large number of entities in each country. Your role will involve ensuring accurate and timely processing of payroll across various countries, managing a network of our vendor-partners, controlling cost of operations including own resource and vendor costs, collaborating with cross-functional teams, implementing payroll best practices, and ensuring compliance with local laws and regulations. This position requires strong leadership skills, exceptional attention to detail, strong financial acumen, and a deep understanding of global payroll processes. This role also is responsible for design and implementation of a strong payroll strategy in collaboration with other regional payroll lead and global HR Shared Services strategy organization.1. Payroll Management:• Manage end-to-end payroll processes for multiple countries, ensuring accuracy, timeliness, and compliance.• Manage a team that is strong in reviewing and validating payroll inputs, including employee data, time and attendance records, and tax-related information.• Coordinate with internal teams and external payroll providers to ensure seamless payroll execution.• Develop and implement payroll policies, procedures, and controls to maintain data integrity and mitigate risks.2. Compliance and Regulatory Adherence:• Stay updated on global payroll regulations, tax laws, and labor legislation across different countries.• Ensure compliance with local payroll tax requirements, social security regulations, and statutory deductions.• Coordinate with legal and finance teams to address payroll-related compliance issues and resolve any discrepancies.3. International Payroll Operations:• Manage relationships with external payroll vendors, ensuring their performance meets established service level agreements.• Monitor payroll service quality, resolve escalations, and provide guidance to vendors on process improvements.• Develop and maintain global payroll metrics and KPIs to measure and optimize performance and service delivery.4. Cross-functional Collaboration:• Collaborate with HR, Finance, and other departments to ensure accurate employee data flows into the payroll system.• Partner with HR to implement payroll-related changes for new hires, terminations, promotions, and transfers.• Liaise with finance teams to reconcile payroll-related accounts, resolve discrepancies, and provide necessary reports.5. Process Improvement and System Enhancements:• Identify opportunities to streamline and automate payroll processes, enhancing efficiency and accuracy.• Lead or participate in global payroll projects, including system implementations and upgrades.• Continuously evaluate existing payroll systems and software, recommending enhancements or replacements as needed.Your success is grounded in:• Bachelor's degree in accounting, Finance, Human Resources, or a related field (advanced degree preferred).• Proven experience in global payroll management, preferably in a multinational organization.• Strong knowledge of payroll regulations, tax laws, and labor legislation across multiple countries.• Experience working with international payroll providers and managing vendor relationships.• Proficiency in various payroll and HRIS systems.• Excellent analytical and problem-solving skills with meticulous attention to detail.• Strong leadership and interpersonal skills to effectively manage teams and collaborate cross-functionally.• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.• Exceptional written and verbal communication skills.• Professional certifications such as Certified Payroll Professional (CPP) or Global Payroll Management (GPM) are a plus.Note: This job description is a general outline of responsibilities and qualifications and is not exhaustive. Additional duties and requirements may be assigned based on the organization's needs.Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Salary: . Date posted: 04/04/2024 02:42 PM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedulesDESCRIPTIONAmazon has spent years building one of the world's most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is an exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon's optimized and efficient supply chain network and services.As we rapidly scale to serve our off-Amazon customers, we need a Technical Program Manager (TDM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon's future, and we are tackling some of the world's most intriguing problems involving software architecture design, customer experience, and business strategy.As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You'll be leading a development team that is building cutting edge and highly distributed systems to enable merchants to deliver orders to their customers with incredible speed. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners.Key job responsibilities* Develop and execute project plans with an impact across Buy-With-Prime/MCF teams/SPS teams.* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releasesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/08/2024 09:48 PM

BASIC QUALIFICATIONS- - 3+ years of program or project management experience- - Bachelor's degree or equivalent- - Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)- - Good communication skills (both verbal and writing)DESCRIPTIONCentral Programs team (CPT), India leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the worldwide WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writingKey job responsibilities• Communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed, regarding escalated or high-risk compliance issues.• Guide management in the development and review of applicable policies, procedures, and business practices.• Engage in written and verbal communication with management and business partners to achieve goals.• Execute and oversee audits to completion per SOP. Drafting audit reports, conducting stakeholder reviews, finalizing and tracking audit reports in the database, and tracking issues in the system • Own weekly/monthly reports and metrics.• Identify gaps in audit programs and processes and escalate them to the manager.• Follow confidentiality rules when handling reviewed documents.• Draft documents and revisions on audit reports as directed by the manager.• Conduct in-depth analysis and research on data, information, and literature, and develop recommendations and corrective actions based on identified deviations. Recommend appropriate solutions.• Earn the trust of peers by understanding audit processes and programs.• Make recommendations to managers for input into strategic roadmap discussions and continuous improvement projects to enhance program efficiencies.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- - Experience with large dataset analysis. -Experience with Stakeholder Management across Geographies, Program/Project Management Certification / Six Sigma Certification- - CSP/ NEBOSH IGC/IDIP/ ADIS/ PDIS/M.E. in Industrial Safety or Equivalent WHS courses- - Experience implementing lean principles and process improvement in an operational environmentSalary: . Date posted: 04/10/2024 09:13 AM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedulesDESCRIPTIONAmazon has spent years building one of the world's most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is an exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon's optimized and efficient supply chain network and services.As we rapidly scale to serve our off-Amazon customers, we need a Technical Program Manager (TDM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon's future, and we are tackling some of the world's most intriguing problems involving software architecture design, customer experience, and business strategy.As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You'll be leading a development team that is building cutting edge and highly distributed systems to enable merchants to deliver orders to their customers with incredible speed. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners.Key job responsibilities* Develop and execute project plans with an impact across Buy-With-Prime/MCF teams/SPS teams.* Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment* Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information* Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers* Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals* Demonstrate the ability to break abstract goals into attainable, measurable work items* Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releasesWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the data that drives CX very seriously. That's where you can help. Our vision is to "enable our Customers shop the right compatible products, every single time". We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a PM for compatibility, you will work with cross functional internal and external teams to solve the customer problem globally. You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization, build compatibility customer insights and needs, and expanding compatibility program globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions and front-edge LLM applications. You will coordinate with multiple stakeholders (product, program, tech, category, operation etc.) to improve customer experience and efficiency, leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps, surface findings, and influence the changes needed to fix them long-term. Key job responsibilitiesKey job responsibilities • Ownership of compatibility data service product domain (attributes, logic, product type, catalog) identify attributes, and work out data requirement • Responsible for end-to-end compatibility data generation and quality• Build and optimize processes. Accumulate learnings, develop and drive solutions. • Identify, assess, track and mitigate issues and customer risks at multiple levels • Build relationships with stakeholders to influence product improvements that ensure the best customer experience • Communicate to senior leaders and stakeholder, including write-ups on the learnings, status of the program, escalations Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. Strong ownership and insist on highest standards are critical, as working and owning a data program and deliver data as a service and product is a key aspect of this role. An ideal candidate enjoy problem solving at all aspects, someone with strong mentality to drive solution. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. A day in the lifeBasic qualifications• 5+ years of experience in program, project or product management• Experience defining process or product requirements and using data and metrics to determine improvements• 5+ years of experience working cross functionally with tech and non-tech teams• 5+ years of experience delivering cross functional projects• 1+ people management experience with 2+ directsPreferred qualifications• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases. • Experience developing and launching V1 products; comfort with ambiguity and nascent markets. • General manager/owner mentality, entrepreneurial drive, and proven ability to influence others. • Insatiable will to get stuff done. • Good logical thinking and problem-solving ability, dare to face problems and work pressure• Enjoys exploring and researching of new knowledge, strong self-learning ability• Good written, verbal, and presentation skills; excellent interpersonal skills. • Good teamwork spirit, Experience leading cross-functional teams to deliver products/programs to world-wide markets. About the teamAmazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/18/2024 09:19 AM