Availability Manager Salary in Bangalore - PayScale

Senior Manager : Business Intelligence Hub : Commercial AnalyticsAre you a person with innovative thinking and proactive attitude with continuous improvement as one of your career objectives? Join Global Business Service (GBS) Finance team at Novo Nordisk and get a life:changing careerAbout the department:Global Finance GBS Bangalore was established in 2007, is currently responsible for supporting Accounting, Finance and Procurement, Financial Planning and Analysis (FP and A) for Headquarters, region Europe, North America, International Operations (IO) and GBS Bangalore. The main purpose of our existence is to provide superior service to our stakeholders consistently and add value to the processes in terms of standardization and efficiency.The PositionResponsible for partnering and creating strategic insights and developing internal capabilities in commercial resource allocation, growth driver identification, channel prioritization, return on investment and competitive benchmarking to drive commercial decisions in IOPartnering closely with IO leadership in strategic operations and regional as well as sub:regional teams to deliver business solutions, bridge gaps through data and insights, advocate data driven mindset within commercial organization Involved in strategic development to drive continuous improvements on supported business processes to comply with the Commercial Analytics strategyImprovements and drive analytical and consulting in designing and execution of projectsGood commercial knowledge from Pharma industry to add value to the business discussions and decisionsManage team by hiring the right talent and develop the internal talent as well to further collaborate with business Ensure superior customer satisfaction by delivering high end quality support along with teamCollaborate and ensure strong engagement within CA management team to achieve a common department goalLeading the Business Intelligence Hub which overall is a team of 28 analysts and people managersEnsuring availability of appropriate skills and talent pool in team: Including recruitment of right talent and career planning of existing resourcesDeveloping talent within the team considering the current and future business requirements to deliver across the value chain of Business Intelligence projectsBridging skill gaps by internal grooming and external acquisition of talent to introduce new services and delivery to IODeciphering team's vision into realistic business goalsConsistently securing close alignment on existing and changing business priorities and driving the team to deliver most critical identified tasks by IOBusiness Specific: Own, drive and deliver strategic projects directly to the core IO leadership delivering actionable insights and recommendationsIndependently drive and deliver projectsQualifications and ExperienceMBA, Graduation in Pharmacy, life science/ Engineering background7:8 years of experience in business intelligence/ consulting. Overall, 12:14 years of experience in people leadership, project management, stakeholder engagementStrong analytical capabilities, with demonstrated experience in analyzing complex situations and driving strategic projects and initiatives across multiple functions like Business Intelligence Experience managing stakeholders across multiple geographiesGood commercial knowledge of Pharma industry to add value to the business discussions and decisionsTechnical skills : Must have: Advanced Excel, PowerPoint Preferred: Knowledge of Diabetes, Obesity, Rare Diseases, Pharma value chain, international marketsPlus: Experience in leveraging advanced data sources (IQVIA)Empathetic leadership qualities to manage team with diverse perspectivesExcellent business writing and presentation skillsExcellent interpersonal skills, with the ability to develop strong working relationships and effectively influence al

We are looking for a "Bigdata Development Manager"for one of our esteemed Clients for Bangalore,India Location.RESPONSIBILITIES:Provide technical and business leadership in the architecture, design and implementation of big data solutions.Lead implementation of end to end solutions with focus on business outcome.Lead technical projects to deliver value oriented changes.Evaluate cutting:edge technologies and integrate them into existing system.Implement the deployment architecture : high availability, fail:over,performance and scalability.Second level support of new deployed technologies for investigation, trouble shooting and resolution of incidents and problems.Lead the problem resolution of any technical issue they may raise. Investigate, debug and solve relevant System or other Software problems.Recommend changes to enhance the stability and performance of the relevant areas.Contribute and/or lead large internal and medium sized external projects.Support and develop training/assistance to the Department Staff or other Departments. Prepare and present technical presentations to Management.Primary technical interfaces to vendors and follow relevant developments within the IT industry.Lead research and perform trends analysis in applicable industry to further evolve technical components in thecompaniesComponent Catalog.Deployment automation and full industrialization of current and future catalog components. This includes integration into automation deployment, operational front line, service model and configuration item and change management tools.Participate in industry conferences while giving information sessions upon return to members of staff.Manage and mentor a team where required.Understand and to be able to offer assistance to cross functional disciplines (i.e. Operations, Capacity Planning, Communications) where required.SKILLS:Leadership experience in working with big data technologies such as Spark, Hadoop ecosystems, Kafka, Elastic Search, MapReduce, HBase, Hive, Pig.Research, develop, optimize and innovate frameworks and related components for enterprise scale data analysis and computations.Strong expertize in Cloud and Virtualization domains including Design, Architect, Deploy, Migrate and Manage functions.Knowledge on different cloud models like Iaas, Paas and Saas.Working knowledge on Cloud Platforms like AWS, GCP, OpenStack, Openshift.Strong design and development skills in C++/Java/J2EE and proficiency in architecture deployment.Experience of configuration management, ideally Puppet or Ansible.Experience with distributed systems and their ability to scale.Experience with Docker.Medium experience in an operations environment, in particular incident, change and problem management.Strong debugging and problem analysis skills.Good background in Open Systems architecture and technologies.Good level in scripting capabilities (i.e. shell, perl, python).Good personality with good communication and consulting skills and experience in multinational environment.Ability to work independently or under small supervision. Proactive minded in mitigating/avoiding foreseeable issues.Strong interpersonal skills, self:motivation and the ability to work in a team. Strong analytical and problem solving skills.Experience with systems, data stores and IT operations.Experience in RnD and G:OPS organization.Experience with internal automation applications.Experience with Big Data Hardware templates and vendors.A strong focus on business outcomes.Comfort with collaboration, open communication and reaching across functional borders.Ability to lead technical initiatives and projects.REQUIREMENT:Openstack, AWS or GCP, Openshift along with C++/Java/J2EE, Docker, Puppet, Ansible, Shell, Perl/Python/Ruby/Php, Kubernetes, Git, Jenkins, Nagios, Big Data Framework such as MapR or Cloudera, NoSQL data stores : MongoDB or Couchbase, ITIL framework.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat youll doIT Technology Services Senior Specialist : Availability Management acts as the Service Execution Owner / SWAT team member of Problem Management (Zero Outage Room : ZOR), Critical Incident Management : CIM. The role is responsible to guarantee quickest possible service restoration for customers business down situations and quickest possible Root Cause Analysis and remediation for major incidents. The role takes care of SAP:internal stakeholder communication by sending regular status and progress updates and liaises with other roles like ZOR Service Execution Owner, CIM Service Execution Owner, Event management Service Execution Owner, Incident Management Service Area Owner, Process Managers, Major Incident Managers, Managed Service Providers and Senior Management. The role coordinates and orchestrates continuous improvement across CIM, ZOR and other supporting units.:Drive technical resolution of long running outages:Preparation and driving of action plan to de:escalate situation related to Outages and RCAs:Drive action plans to prevent recurring outages:Support complex RCAs:Drive internal initiatives or projects or reporting (Delivery KPI, review TSM feedback, GCS collaboration etc).:Validate action plans for long running outages and outages for critical / escalated customers:Review RCAs:Participate in regular regional cadence:Resolve critical incidents and RCAs:Drive resolution of impediments by defining suitable countermeasures:Presentation to senior management on incident trend, analysis and action plan:Coordination of international teams in global projects / crisis handling / de:escalation initiatives:The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end:to:end and work together with other teams and functions to resolve incidentWhat you bring:8+ years of Work expeirence. Experience in SAP Basis / HANA DB expert. Specializes in ABAP, JAVA, Business object and HANA DB.:Experience in a Senior or Expert position in the operational business:Expert level verbal and written English communication:Being data driven and expert level working knowledge on SAP Analytics Cloud Reports and Cloud Reporting. Experience with Service Now will be an added advantage.:Education : Bachelor / Master Degree or equivalents in Business Administration, Computer Science, IT, Engineering or related fieldProfessional Training and Certification : ITIL Foundation Certification, cloud operations / hyperscaler related certification, project management certification will be added advantageMeet your teamAs part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business:critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.Within ECS Delivery, Technical Operations is responsible for End:to:end delivery of services and support for ECS Delivery customers. Scope of the same includes service areas like Event Management, Incident Management, Service Request Fulfillment (Build and RUN), Problem Management, Backup Services and also technical areas : Application

BASIC QUALIFICATIONS- 5+ years of responding to requests for proposals (e.g., determining requirements, matching requirements to technical approach and solutions, developing solutions against requirements) experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- 5+ years of developing, negotiating and executing business agreements experience- 5+ Years working with transport, IP and telephony technologies with deep understanding and the ability to demonstrate significant acumen and technical knowledge specific to telecommunications for the following products (Fiber, MPLS, EPL, EVPL, DIA).- 5+ Years providing consultative services to customers including needs assessment, solution design, and implementation. Strong verbal and written communications skills and the ability to effectively work with diverse customers and audiences, across multiple disciplines.- Willing to travel up to 30%.DESCRIPTIONThe Communications Technology Services organization seeks a highly motivated Senior Technical Business Developer (BD) to support various Amazon business units in their telecommunication infrastructure connectivity needs, focusing on APAC-based customers. Operating as part of the Strategic IP Services (SIPS) Team, responsibilities include designing and optimizing IP-based network connectivity with operational excellence at the forefront, negotiating service contracts that cost structure deals to grow the top and bottom line, and managing vendor relationships. The ideal candidate will have both business and technical telecommunications expertise, able to interact at executive (CXO/VP) levels, as well as Data Center and Network Engineering technical teams. Due to the dynamic nature of business, the successful candidate will be flexible and responsive to an ever-changing environment. Further, the candidate should excel in strategic thinking, negotiation, and communication with demonstrated ability to negotiate multimillion-dollar regional infrastructure contracts, from both a business and technical perspective.Key job responsibilities• Serve as a key member of the SIPS team in helping to drive overall network optimization and cost reduction for our internal customers.• Design connectivity solutions (Dedicated Internet Access, Ethernet Private Line, Wave, Dark Fiber) and negotiate key service contracts with new and existing vendors across the globe.• Perform financial analysis on business deals.• Direct fiber diversity and network topology planning for our stakeholders' networks.• Facilitate initiatives and work closely with teams across Amazon, including, network deployment, global expansion, services product management, data center operations, supply chain, procurement, and capacity management.• Work with peers to ensure that their acquisitions contemplate current and future business needs.• Anticipate bottlenecks, manage risk and escalations, identify defects, and balance the business needs versus technical constraints.A day in the life• Intake Network Infrastructure program requirements from our customers and work collaboratively with internal teams to plan, design, and execute solutions to hit our operational targets for Programs. • Partner closely with ISP to drive cost optimization. • Track and report updates on key program initiatives.• Operate strategically and forward thinking to anticipate customer needs and translate their use cases to define innovative ways to scale as we grow. • Collaborate across teams, organizations, and time zones with a customer centric approach in a fast-paced environment to meet the demands of the business.About the teamCommunications and Technology Services (CTS) is an organization defined by two core teams, Strategic IP Services (SIPS) and Cabling Infrastructure Technology (CIT), our mission is to transform telecommunications and cabling infrastructure services for IT Services (ITS) by relentlessly pursuing excellence in every aspect of our business. We seek to create an environment where Amazonians thrive on our support. We envision not just a service provider to our customers, but a strategic partner in our customers' success stories, driving value, reducing complexities, and setting new benchmarks in customer experience and satisfaction. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations- Experience identifying, negotiating, and executing complex legal agreements- Bachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalent- Understanding of optical and DWDM systems.- Ability to prioritize multiple competing demands to deliver for the customers in a specific time window.- Ability to create complex financial models to understand business impacts of various network solutions is required.- Ability to anticipate customer requirements and build strategic plans that are operationally viable.- Experience working in an IP network planning or implementation role at an ISP, telecoms operator, or CDN.- Background in high availability backbone design and architecture.- Understanding of POP and MPLS traffic engineering and use of network capacity modeling toolsSalary: . Date posted: 04/04/2024 10:21 PM

BASIC QUALIFICATIONS- Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, Economics, Mathematics or a related technical discipline.- 10+ years of Cognos work experience in developing end-to-end analytics solutions, including system conguration, model building, datasecurity, and reporting.DESCRIPTIONWe need application developers! Within Amazon's Corporate Financial Planning & Analysis team (FP&A), we enjoy a unique vantage point intoeverything happening within Amazon. As part of that, our team designs, builds & maintains an integrated planning & reporting platform thatenables hundreds of nance representatives across the globe.In addition to requiring a high level of technical expertise within Cognos , this role is about understanding the needs of the business, the databehind it, and how to transform this information into technical solutions that allow the business to make swift, informed decisions. Idealcandidates will have expertise in all phases of the software development life cycle in building models that scale over time while balancingaccuracy, exibility and speed.The data owing through our platform directly contributes to decision-making by our CFO and all levels of nance leadership. If you'repassionate about building tools that enhance productivity, improve nancial accuracy, reduce waste, and improve work-life harmony for alarge and rapidly growing nance user base, come join us!Key job responsibilities- Deliver reliable, scalable, and ecient Cognos solutions by managing all phases of the software development life cycle (SDLC), includingrequirements gathering, modeling & design, development, testing, deployment, integration, and documentation.- Partner with peer Finance teams utilizing to ensure consistent design & integration.- Work with cross-functional teams to develop solutions that accelerate cycle times, alleviate cumbersome manual processes, and ensurenancial results are accurate.- Identify process improvement opportunities to drive innovation- Support dimension management, metadata design/maintenance, ETL development, and data validation processes.- Rotational on-call availability for critical systems supportWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience architecting business solutions that leverage the right technology - Experience advocating and proliferating best practices inreporting and analysis, including data integrity, test design, analysis, validation, and documentation - Experience in providing risk assessmentfor new functionality and enhancements, and identify process improvement opportunities to drive innovation - Relevant corporate nanceexperience exhibiting knowledge of nancial planning functions and related processes. - Excellent communication (verbal and written) andinterpersonal skills, and an ability to eectively communicate with both business and technical teams. - Quick learner with a positive attitudeand professional demeanor, and strong analytical and troubleshooting skills. - Direct experience using Business Intelligence (BI) reportingtools, preferably Cognos v10x (Report Studio, Analysis Studio, Workspace, Framework Manager), or similar technology (OBIEE, BusinessObjects, Tableau, MicroStrategy, SAP, etc.). - Experience developing scorecards and dashboards. - Experience with dimension managementsoftware processes and MDM tools (Oracle DRM) - Advanced knowledge of SQL, Oracle, OLAP, and data warehousing concepts. - Familiarityand development experience with web services technologies is a strong plus (e.g. HTTPS, REST, XML, JSON, etc). - JAVA/PERL/Ruby/Pythonscripting language experience. - Experience with third-party ETL tools (IBM DataStage or Data Manager, Informatica, etc). - Familiarity withAWS solutions such as EC2, DynamoDB, S3, Redshift, and Aurora. - Master's degree in Information Systems, Computer Science, Finance,Accounting, Economics, Mathematics or a related technical discipline.Salary: . Date posted: 04/10/2024 10:36 PM

BASIC QUALIFICATIONS- MBA- Demonstrated success managing a team with a track record of developing a high performing team.- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impactDESCRIPTIONAmazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.Key job responsibilitiesAs AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service. The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.A day in the lifeManaging a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. About the teamAmazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience managing large cross-functional teams- E-Commerce experience preferred- Program management experienceSalary: . Date posted: 04/10/2024 10:15 PM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 15+ years of relevant finance or financial systems experience in developing end-to-end analytics solutions, including system configuration, model building, data security, and reporting.- Bachelor's Degree (or foreign equivalent) in Computer Science, Finance, Accounting, Economics or other closely related fields.- Demonstrated history of managing cross-functional projects, problem solving, financial acumen, and business partnering skills- Relevant corporate finance experience exhibiting knowledge of financial planning functions and related processes. - Quick learner with a positive attitude, professional demeanor, and strong analytical and troubleshooting skills- Excellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business and technical teams- Quick learner with a positive attitude and professional demeanor, and strong analytical and troubleshooting skills.DESCRIPTIONWithin Amazon's Corporate Financial Planning & Analysis team (FP&A), we enjoy a unique vantage point into everything happening within Amazon. As part of that, our team designs, builds & maintains an integrated planning & reporting platform that enables hundreds of finance representatives across the globe.In addition to requiring a high level of technical expertise within Cognos this role is about understanding the needs of the business, the data behind it, and how to transform this information into technical solutions that allow the business to make swift, informed decisions. Ideal candidates will have expertise in all phases of the software development life cycle in managing a team to build models that scale over time while balancing accuracy, flexibility and speed.The data flowing through our platform directly contributes to decision-making by our CFO and all levels of finance leadership. If you're passionate about building tools that enhance productivity, improve financial accuracy, reduce waste, and improve work-life harmony for a large and rapidly growing finance user base, come join us!Key job responsibilities- Deliver reliable, scalable, and efficient Cognos solutions by managing all phases of the software development life cycle (SDLC), including requirements gathering, modeling & design, development, testing, deployment, integration, and documentation.- Partner with peer Finance teams utilizing to ensure consistent design & integration.- Work with cross-functional teams to develop solutions that accelerate cycle times, alleviate cumbersome manual processes, and ensure financial results are accurate.- Identify process improvement opportunities to drive innovation- Support dimension management, metadata design/maintenance, ETL development, and data validation processes.- Rotational on-call availability for critical systems supportWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment.- Experience architecting business solutions that leverage the right technology - Experience advocating and proliferating best practices in reporting and analysis, including data integrity, test design, analysis, validation, and documentation - Direct experience using Business Intelligence (BI) reporting tools, preferably Cognos v10x (Report Studio, Analysis Studio, Workspace, Framework Manager), or similar technology (OBIEE, BusinessObjects, Tableau, MicroStrategy, SAP, etc.). - Experience with dimension management software processes and MDM tools (Oracle DRM) - Advanced knowledge of SQL, Oracle, OLAP, and data warehousing concepts. - Familiarity and development experience with web services technologies is a strong plus (e.g. HTTPS, REST, XML, JSON, etc.). - JAVA/PERL/Ruby/Python scripting language experience. - Experience with third-party ETL tools (IBM DataStage or Data Manager, Informatica, etc.). - Familiarity with AWS solutions such as EC2, DynamoDB, S3, Redshift, and Aurora.Salary: . Date posted: 04/20/2024 10:05 AM

BASIC QUALIFICATIONSBasic/Preferred Qualification:• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.• Minimum of 2+ years' experience in owning and leading operations as well as projects/initiatives• Minimum of 1.5+ years' experience in managing people• Proven capability to work and analyze big-data• Manage and prioritize workload and work towards multiple deadlines• Demonstrated business acumen while influencing and managing cross-functional relationships• Advanced proficiency in Microsoft Excel • MS Office• Any large-scale data mining and reporting toolsThe incumbent is required to demonstrate performance in the following areas:• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels. • Regularly reports out team's performance against goals and action plans taken and drive performance based on them • Coaches his team members individually and periodically on performance on metrics as well as career aspirations • Accountable for performance management, increased availability and adherence, and retention strategies • Acts as primary point of contact for on-the-floor issues related to VAT investigations People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. • The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence. • Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones. • Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.• Candidates from BangaloreDESCRIPTIONAmazon's vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Amazon's diverse online business requires VAT filings in a number of jurisdictions across Europe and creates specific VAT compliance obligations relating to third parties (3P) that sell via our websites. These 3P obligations are the responsibility of the European VAT Compliance & Controllership team (VAT C&C) which is located primarily in London and Bratislava. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should demonstrate high analytical ability in decision making and excellent written communication. Basic/Preferred Qualification:• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.• Minimum of 2+ years' experience in owning and leading operations as well as projects/initiatives• Minimum of 1.5+ years' experience in managing people• Proven capability to work and analyze big-data• Manage and prioritize workload and work towards multiple deadlines• Demonstrated business acumen while influencing and managing cross-functional relationships• Advanced proficiency in Microsoft Excel • MS Office• Any large-scale data mining and reporting toolsThe incumbent is required to demonstrate performance in the following areas:• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels. • Regularly reports out team's performance against goals and action plans taken and drive performance based on them • Coaches his team members individually and periodically on performance on metrics as well as career aspirations • Accountable for performance management, increased availability and adherence, and retention strategies • Acts as primary point of contact for on-the-floor issues related to VAT investigations People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. • The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence. • Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones. • Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.• Candidates from BangaloreKey job responsibilities Key job Responsibilities: • Working within the EMEA VAT C&C team: • Manage, hire and develop direct reports• Manage and control access of 3P sellers to Amazon marketplaces based on VAT compliance status and requests from tax authorities. • Own and lead 3P Compliance initiatives • Work close with various business stakeholders, provide reporting metrics to senior leadership• Provide transactional and other data to tax authorities in respect of 3P sellers;• Assist with VAT registrations across various jurisdictions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS Key job Responsibilities: • Working within the EMEA VAT C&C team: • Manage, hire and develop direct reports• Manage and control access of 3P sellers to Amazon marketplaces based on VAT compliance status and requests from tax authorities. • Own and lead 3P Compliance initiatives • Work close with various business stakeholders, provide reporting metrics to senior leadership• Provide transactional and other data to tax authorities in respect of 3P sellers;• Assist with VAT registrations across various jurisdictions.Salary: . Date posted: 04/22/2024 08:38 AM