Fraud Manager Salary in Bangalore - PayScale

Join Our Journey Embark on a transformative journey with us as we dive into an exciting new project. If you're a seasoned developer with a passion for innovation, eager to push the boundaries of mobile app development, and looking to make a substantial impact from the ground up, your search ends here. We are on the brink of developing a brand-new mobile application, crafted entirely from scratch, and we need an exceptional React Native Developer to help us bring this vision to life. About Us We are a part of Groupon, a Nasdaq-listed company renowned for its global presence and its significant impact on local commerce worldwide. Our teams, spread across the globe, work together to create solutions that not only set trends but become essential to our users' daily lives. With millions of people using our platform every month, our projects are designed to make a significant, positive difference in the lives of tens of millions globally. Your Role As our React Native Developer, you will play a crucial role in the creation and launch of our groundbreaking mobile application. This position demands a blend of creativity, technical prowess, and a deep understanding of mobile app intricacies. Your expertise will be pivotal in shaping the app's development lifecycle, from conception through to its successful deployment in app stores. Responsibilities Development : Spearhead the development of our mobile app using React Native, ensuring a seamless, intuitive user experience.App Features : Implement app-specific features such as notifications, location services, and more, enhancing user engagement.Testing Strategies : Devise and execute robust testing strategies to ensure the app's reliability, usability, and performance.Deployment : Oversee the app's deployment process, ensuring compliance with store policies and a smooth launch.Collaboration : Work closely with cross-functional teams, including UX/UI designers and product managers, to ensure alignment with the project's vision and goals.Continuous Learning : Stay abreast of new technologies and methodologies that can be adopted to improve the app's development process and user experience. We're Excited About You Because You Have Experience : 5+ years in mobile app development, with a proven track record of developing and launching apps using React Native.Technical Skills : Deep knowledge of React Native, TypeScript, and GraphQL. Experience with Expo is highly desirable.Testing Acumen : A strong grasp of testing frameworks and strategies specific to mobile applications.Problem-Solving : An analytical mindset with excellent problem-solving skills, capable of overcoming technical challenges.Communication : Exceptional communication skills, capable of articulating technical concepts to non-technical team members.Team Player : A collaborative spirit, eager to share knowledge and learn from others, fostering a positive team environment. Nice to Have Native Development Experience : Familiarity with native app development using Kotlin and Swift, enhancing our app's capabilities with native modules.Deployment Automation : Experience with deployment automation tools like Fastlane and Jenkins, streamlining the release process.Tool Proficiency : Comfortable using tools such as Jira, Jenkins, and GitHub for project management, continuous integration, and version control. Why Join Us Global Impact : Be part of a project that touches the lives of tens of millions every month, contributing to a platform that's a daily habit for users worldwide.Innovation at Scale : Work for a Nasdaq-listed company known for its innovative approach to local commerce, with resources and scale to bring big ideas to life.Worldwide Team : Collaborate with talented teams spread across the globe, benefiting from diverse perspectives and expertise.Cutting-Edge Technology : Utilize the latest technologies and methodologies in app development, staying ahead in a rapidly evolving industry.Flexibility & Growth : Enjoy a flexible working environment that supports your personal and professional growth, within a company that values progress and innovation.Competitive Compensation : Receive a competitive salary and benefits package, recognizing your experience and contributions. Ready to Shape the Future? If you're driven by innovation, eager to make an impact, and ready to contribute to a game-changing project from the ground up, we'd love to hear from you. Apply today to join our journey and help us create something extraordinary. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .Salary: . Date posted: 04/01/2024 10:06 PM

BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionDESCRIPTIONDo you want to be the tech leader responsible for building a brand new lending product for Amazon India? Do you want to enable hundreds of millions of Amazon India customers to shop on Amazon using next generation credit products? Do you want to be a part of the team that will enable you to deliver products handling highly sensitive customer data, at high traffic and minimum latency while handling cross-region calls if required? All the while making sure that our systems detects and prevents Fraudulent & Abusive transactions thus keeping our systems safe.This role provides opportunity to Technically lead (as a TPM) team of high achievers, interact with top leaders of partner banks and NBFCs and build/scale existing credit and Fraud & Abuse Prevention systems. What are we looking for: You have experience in delivering high throughput and scalable applications. You gain the respect of your stakeholders including software engineers, QA engineers and product managers. Our ideal candidate prioritizes well, communicates clearly and compellingly, understands how to drive a high level of focus and excellence with a strong team and has a demonstrable track record of delivering new features or products.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/02/2024 10:26 AM

BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- 3+ years of tax, finance or a related analytical field experience- Experience making business recommendations and influencing stakeholders- Experience with ExcelDESCRIPTIONAmazon's Account Integrity team within the Customer Trust and Partner Support organization is looking for a passionate, results-oriented Business Analyst to leverage data to deliver projects with huge strategic impact. This team designs and builds high performance software systems using machine learning that identify and prevent fraudulent activity and maintain high trust levels with our customers. Fraud prevention is a real-money game where our software and analytics teams strive to outsmart those who attempt to defraud Amazon and our customers.As a Business Analyst in the Account Integrity group, you will be responsible for analyzing and reporting large data sets in partnership with product managers, scientists, and engineers to ensure the team is prioritizing the right goals and opportunities to stop bad actors and protect customers.Key job responsibilities- Deep diving business trends, analyzing anomalies and guiding business decision-making through data- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Building dashboard/scalable metric tracking mechanisms- Working closely with Business and Operations teams to find ways to mitigate bad actor attacks- Ensuring that the team works backwards from the customer problem using dataAbout the teamOur team consists of Business Analysts and Program Managers that roll up to the Account Integrity Team. We evaluate instances of organized bad actor account take over and creation of fraudulent accounts on Amazon . We collaborate closely across multiple functions in order to mitigate these attacks through various short and long term solutions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Bachelor's degree or equivalentSalary: . Date posted: 04/04/2024 09:31 AM

BASIC QUALIFICATIONS - Minimum graduate with 5 years' experience on investigative or loss prevention field, preferably in a retail, e-Commerce, Warehouse and manufacturing industries Experience. • Strong analytical and problem solving skills • Advanced level of computer literacy including proficiency in MS office package • Strong communication skills & fluent knowledge of verbal & written English/ vernacular language. • Demonstrated ability to deal with business tools & understand business metrics • Demonstrated ability to perform in pressure environment with adherence to timelines • Critical thinking & attention to detail of a narrative • Strong interpersonal skills & proven experience in managing stakeholders and vendors • Strong business ethics, discretionDESCRIPTION Perform risk assessment of site & operation model and frame mitigation measures • Manage physical security of sites through guarding service & monitor optimum functioning of electronic surveillance devices • Ability to work on various tools & perform trend analysis using data mining, monitoring and related analytics to detect patterns indicating theft, fraud or abuse. • Ability to conduct detailed investigation within the policy framework, identify root cause & write report, develop management action plan for process formulation/ compliance/ improvement. • Drive corrective and preventive process changes that could impact shrink reduction matrix positively. • Evaluate S&LP process performance, internal policies and recommend mitigation/ optimization areas • Build effective working relationship within team & manage stakeholders to drive closure of optimization trackers/ management action plan. • Effectively manage security services vendor for SLA adherence and conduct training for guarding force on S&LP processes. • Ability to respond & implement crisis management plan to support business continuity • Coordinate with Government agencies for further support based on investigation findings We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS - Proven ability to work with and effectively persuade facility site leaders and other key departments within the organization. - Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. - Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. is considered a plus. - Experience with delivery stations or cargo handling stations and transportation network security is preferred. - Must have strong oral and written communication skills in EnglishSalary: . Date posted: 04/10/2024 10:14 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalentDESCRIPTIONJob Description Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats? Our mission in Payment Risk is to make Amazon the safest place to transact online. Payment Risk safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, Payment Risk designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. As a Business Analyst in Payment Risk Analytics, you will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention. You will work with team members to ensure that the volume being flagged for manual review aligns with available capacity and Service Level Agreements (SLA's) are met. You will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. Responsibilities: • Understand the various operations across Payment Risk • Design and develop highly available dashboards and metrics using SQL and Excel/Tableau • Understand the requirements of stakeholders and map them with the data sources/data warehouse • Own the delivery and backup of periodic metrics, dashboards to the leadership team • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers • Perform business analysis and data queries using appropriate tools • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) Key job responsibilities• Understand the various operations across Payment Risk• Design and develop highly available dashboards and metrics using SQL and Excel/Tableau • Understand the requirements of stakeholders and map them with the data sources/data warehouse • Own the delivery and backup of periodic metrics, dashboards to the leadership team • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers • Perform business analysis and data queries using appropriate tools • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experienceSalary: . Date posted: 04/18/2024 09:08 AM

BASIC QUALIFICATIONS- 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experienceDESCRIPTIONJob Description Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats? Our mission in Payment Risk is to make Amazon the safest place to transact online. Payment Risk safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, Payment Risk designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. As a Business Analyst in Payment Risk Analytics, you will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention. You will work with team members to ensure that the volume being flagged for manual review aligns with available capacity and Service Level Agreements (SLA's) are met. You will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. Responsibilities: • Understand the various operations across Payment Risk • Design and develop highly available dashboards and metrics using SQL and Excel/Tableau • Understand the requirements of stakeholders and map them with the data sources/data warehouse • Own the delivery and backup of periodic metrics, dashboards to the leadership team • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers • Perform business analysis and data queries using appropriate tools • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) Key job responsibilities• Understand the various operations across Payment Risk• Design and develop highly available dashboards and metrics using SQL and Excel/Tableau • Understand the requirements of stakeholders and map them with the data sources/data warehouse • Own the delivery and backup of periodic metrics, dashboards to the leadership team • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers • Perform business analysis and data queries using appropriate tools • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Bachelor's degree or equivalentSalary: . Date posted: 04/18/2024 09:08 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalentDESCRIPTIONAmazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation and elimination of online risk while balancing for seller experience. The ideal self-driven candidate possesses business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. The candidate will be responsible for extended deep dives of data and creating detailed, easily translated analysis based on those deep dives. . The candidate will be adept at determining root causes of issues and drive implementation of long term fixes. Key job responsibilities• Work with our central program, product, operations, and tech teams to enhance and localize the Defective and Used Sold as New programs for IN• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive challenges.• Develop and maintain key relationships with internal and external stakeholders.Key job responsibilities• Work with our product, operations, and software teams to conceptualize, launch, operate, localize, and expand Post Order Experience programs in Europe.• Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.• Develop and maintain key relationships with internal and external stakeholders.About the teamSelling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Project Management Professional (PMP) or equivalent certification- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent- Master's degree or equivalentSalary: . Date posted: 04/22/2024 10:51 PM