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Scheduling Manager Salary in Bangalore - PayScale

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Scaled Ops Associate - Live Sports, Amazon Advertising, Amazon
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 2 or more years of Advertising or similar experience in a related field.- General understanding of online advertising processes and Live TV Ad Scheduling.- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.- Strong communication skills (verbal and written).- Ability to troubleshoot technical issues.- Problem-solving and organization skills.- Flexibility to manage late changes and react to schedule amendments- Strong research skills.- Experience collaborating with global stakeholders, SMEs, front-line/specialty managers and front-line/specialty associatesDESCRIPTIONJob summaryIf you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Sports Scaled Ops Associate is an amazing opportunity for a role that lies at the intersection of your interests.With broadcast agreements around the world including the NFL's Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences.The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches. The Live Sports Scaled Ops Associate will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules. Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies.Key job responsibilities• Maintain the highest standards around campaign fulfillment.• Manage platform success ensuring campaigns are within SLA and accurate• Execute campaigns by booking, trafficking and working with creatives.• Communicate the status of campaign to key global partners and also adjust campaigns as needed.• Proactively troubleshoot, solve problems and escalate as needed.• Create weekly/monthly campaign reports.• Take on ad-hoc projects to improve processes and maintain ad serving capabilities.• Partnering with key stakeholders to define, identify and influence the development of new initiatives.• Creating best practices by putting forth improvement ideas.• Mentor, guide and deliver trainings to operational teams to manage quality, improve process efficiency and minimize variation.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Understanding of the end to end broadcast chain- Familiarity with third party ad serving tags- Previous experience in process documentation and improvement.Salary: . Date posted: 04/18/2024 09:08 AM
Customer Success Manger (CSM) - ( Individual Contributor)
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM
Scaled Ops Specialist - Live Sports, Amazon Advertising, Amazon
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 1+ years of program or project management experience- Experience using data to influence business decisions- 2 or more years of Advertising or similar experience in a related field.- General understanding of online advertising processes and Live TV Ad Scheduling.- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.- Strong communication skills (verbal and written).- Ability to troubleshoot technical issues.- Problem-solving and organization skills.- Flexibility to manage late changes and react to schedule amendments- Strong research skills.- Experience collaborating with global stakeholders, SMEs, front-line/specialty managers and front-line/specialty associates.DESCRIPTIONJob summaryIf you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Sports Scaled Ops Specialist is an amazing opportunity for a role that lies at the intersection of your interests.With broadcast agreements around the world including the NFL's Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences.The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches.The Live Sports Scaled Ops Specialist will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules.Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies.Key job responsibilities• Maintain the highest standards around campaign fulfillment, manage platform success ensuring campaigns are within SLA and accurate and execute campaigns by booking, trafficking and working with creatives.• Responsible for productivity, quality, and coverages metrics goals, executes important tasks/activities independently and Identifies day-to-day operational problems and suggests tactical solutions to leadership team.• Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.• Owns and prioritizes work allocation based on business needs with a daily/monthly frequency, plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management.• Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action. • Drives continuous improvement, contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area, and owns specific action or change. • Identifies gaps, drives improvement / optimization initiatives that work towards a metric improvement of processes/functions at site level, and demonstrates the ability to dive deep into a problem. Performs 'root cause analysis,' and identifies constraints. • Mentors/coach associate's and contributes to their growth. Trains new hires, understands performance/leadership bar, applies it to team- building activities.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Understanding of the end to end broadcast chain.- Familiarity with third party ad serving tags.- Previous experience in process documentation and improvement.Salary: . Date posted: 04/20/2024 08:57 AM