Case Manager Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

We are looking for a " Product Manager "for one of our esteemed Clients for BangaloreLocation.RESPONSIBILITIES:Assist in developing product strategy and roadmap for products. The product roadmap is created by analyzing and prioritizing projects/features, determining the product design and development effort and negotiating the launch time frames with development teams.Create functional and UI specifications/design documents, business cases and wire frames, conduct reviews with requester groups and development teamsInterface with all relevant stakeholders to drive timely, seamless and successful roll outs/launches.Own, track and improve key product metrics and monitor those metrics closely.Collate and analyze key daily/weekly/monthly data on performance of features and report key findings.Provide recommendations based on in:depth data analysis and clearly outline its impact on key product metrics.REQUIREMENT:2+ years of product management experience for B2C online products which involve frequent repeat usage like social games, online shopping, online booking, etc.Prior experience in game development preferred.Exceptional data analysis skills.Must have good understanding of game design concepts and principles.Sound knowledge and understanding of mobile and social games market.Proven ability to create business cases, detailed functional specifications/design documents and wire frames, with an excellent track record of developing and launching online products.Proficient in user experience design including usability and interaction design.Ability to work in a fast:paced cross:functional team environment is a must.Very hands:on and keen eye for detail, with the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats.Positive, pro:active attitude with a will to deliver quickly, adhering to tight deadlines and excellent analytical skills to analyze and fix problems quickly.Strong passion for games.

We are looking for a " Senior Product Manager "for one of our esteemed Clients for BangaloreLocation.RESPONSIBILITIES:You would be responsible for innovation and contribute to the bottom line of the company by launching new products which would involve, market research, identifying the opportunity, evaluating the business case, working with internal stakeholders and launch a new product to add to company profitability.You should have experience working on credit card, banking, insurance or other fin tech products and have a thorough understanding of that market.If you believe technology is at the heart of solving large problems, obsess over customer experience and who can create a long term product vision in line with the business goals, we would love to work with you.You would define the product roadmap, maintaining deep understanding of policy landscape and competitive offerings and how they impact customer's choices and preferences, and how they should influence the product.And finally, you should obsess over data to define the product's success and guide future road map.REQUIREMENT:2:6 years of product management experience in a leading finance technology company with exposure to both B2B and consumer products.Experience building and mentoring sales, operations, marketing, product and engineering teams.Passion for internet or web:based technology products and services.Ability to drive the execution of the product after defining a robust and visionary road map.Demonstrated track record of successful project execution and partnering with cross:functional teams to deliver.Excellent problem solving and analytical skills combined with a strong business and technical acumen.

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider ofcommercial airplanes, defense, space, and security systems, and global services. Building on a legacy ofover a century of innovation and leadership, Boeing continues to lead the way in technology andinnovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75years. People at Boeing have been supporting mission readiness and modernization of India's defenseforces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and inspace.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 5500+ diverse engineering workforce thatcontributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high qualityengineering work in global markets, and leverage new-age technologies such as AI/ML, IoT,Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered,and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements dependingupon business and customer needs, and professional pursuits that offer greater flexibility in the way ourpeople work. We also believe that collaboration, frequent team engagements, and face-to-facemeetings bring diverse perspectives and thoughts - enabling every voice to be heard and everyperspective to be respected. No matter where or how our teammates work, we are committed topositively shaping people's careers and being thoughtful about employee well-being.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, andworld. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes anddefense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers.Bold innovators and dreamers. Join us, and you can build something better for yourself, for ourcustomers and for the world. Position Overview: The Boeing India Engineering and Technology Center (BIETC) is looking for a highly-motivated Software Engineering Manager to join their team in Bangalore. As a Software Engineering Manager, you will be part of the Boeing Embedded Software team and will lead a team of software engineers. The Software Engineering team will be primarily responsible for developing and managing complex avionics systems. Position Responsibilities: Manage a team of software engineers to develop and manage Avionics (Cockpit / Cabin) products. Decompose aircraft level requirements and/or customer use cases to product line level i.e. equipment / systems software level requirements and establish tracingManages employees performing engineering and technical activities in the area of Avionics Software EngineeringDevelops project or operational plans aligned with department's objectives. Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Provides technical direction and guidance to team regarding approved processes, tools, technology and skills for own projects or processes. Communicates the development processes (including Iterative and Agile) to employees, as well as the role of the software and system engineers in these processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory requirements. Provides approval of workgroup technical approaches, products and processes.Partner and engage with internal and external stakeholders, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the US-based stakeholders and working closely with those stakeholders in planning and forecasting activities of the team as well as reporting requirements from stakeholders.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must foster an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and productivity.Establish Point of contact for the system engineering activities for an equipment.Develop and manage software development and verification results. Ensure successful software deliveries.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews).Support Software architecture development through analysis and technical expertise.Adopt Model Based Development where applicable. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION 12 - 20 years of experience with at least last 5 years as a people manager.Knowledge of DO178B/C standards.Primary experience in Avionics systemDesign and Development of Avionics ApplicationsStrong fundamentals in Real-time Operating Systems; including Hardware / Software / Kernel level allocations, etc.Experience in DO-178C, Knowledge of DO-254, DO-160, SAE ARP 4754, SAE ARP 4761, ARINC 661Experience in Cabin Systems is preferable, though not mandatory.Systems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the organization, including the impact of changes in one area on another area.Ability to see and understand the inter-relationships between components of systems and plans and anticipate future events.Analytical Skills - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.Demonstrated Software Engineering experience with specific involvement in multiple phases of the program life cycle, including early system design and development.Ability to effectively communicate with engineers, executive and senior-level management, and non-engineering support staff to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables is essential.Bachelor's degree in engineering is required with 12-20 years of experience and Master's degree is preferred. A post graduate degree in management would be a plus but not required. Preferred Qualifications (Desired Skills/ Experience): Bachelor's degree in engineering is required with 12-20 years of experience and Master's degree is preferred. A post graduate degree in management would be a plus but not required. Relocation: This position offers relocation based on candidate eligibility.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:55 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.The Boeing India Engineering and Technology Center (BIETC) is looking for a highly-motivated Systems Engineering Manager. This position is located in Bangalore, Karnataka . A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the Sr. Engineering Manager to deliver Engineering statements of work to meet the organizational goals. Position Responsibilities: Manage a team of systems engineers to develop and handle product line system requirements. Decompose aircraft level requirements and/or customer use cases to product line level i.e. equipment / systems software level requirements and establish tracingManages employees performing engineering and technical activities in the area of Systems EngineeringDevelops project or operational plans aligned with department's objectives. Implement plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to implement the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to improve employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Implements company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Provides technical direction and mentorship to team regarding approved processes, tools, technology and skills for own projects or processes. Communicates the development processes (including Iterative and Agile) to employees, as well as the role of the software and system engineers in these processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory requirements. Provides approval of workgroup technical approaches, products and processes.Partner and engage with internal and external collaborators, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the US-based collaborators and working closely with those collaborators in planning and forecasting activities of the team as well as reporting requirements from collaborators.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must develop an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and efficiency.Establish Point of contact for the system engineering activities for an equipment.Develop and handle system integration tests and results. Ensure successful system integration testing before software deliveries.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews).Support System architecture development through system analysis and technical expertise.Ensure quality of Equipment level software requirement and software test scenarios through reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredExperience in performing System Safety AssessmentsSupport deliveries as defined in the data requirements list (CDRL) to the Boeing collaborators.Adapt Model Based System Engineering where applicable.Knowledge of DO178, DO254, DO160 standardsExperience in application of SAE ARP 4754 for Systems Engineering aspectsExposure to SAE ARP 4761 for Safety EvaluationsExcellent requirement writing skills.Systems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the organization, including the impact of changes in one area on another area.Ability to see and understand the inter-relationships between components of systems and plans and anticipate future events.Analytical Skills - Skill and ability to: collect, coordinate, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.Proven Systems Engineering experience with specific involvement in multiple phases of the program life-cycle, including early system design and development.Ability to effectively connect with engineers, executive and senior-level management, and non-engineering support staff to evaluate technical information and issues impacting design, production, and support of products, services, or other work is essentialSolid understanding of model-based systems engineering is highly desired Preferred Qualifications (Desired Skills/Experience): Experience with Systems Engineering tools and processes.Familiarity with other various engineering fields such as electrical, mechanical, and electronic systemsFamiliarity with any of the following Model Based Systems Engineering concepts/tools is highly desired - SysML, CAMEO, Rational Rhapsody, DODAF/MODAF , NoMagic, Magic Draw, 3DX platform. Typical Education & Experience Bachelor Engineering degree with 13 to 16 years' experience and/or Masters of Engineering with 12+ years of related experience in aircraft System development, Validation/Verification, Functional Integration and certification. Relocation: This position does offer relocation within INDIA.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/12/2024 04:06 PM

BASIC QUALIFICATIONSBachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field 7+ years managing technical teams 14+ Yrs of overall ExperienceDESCRIPTIONAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services India Pvt Ltd. (AWS India) is carrying on that tradition in India by leading in Amazon's cloud product line technology called as Amazon Web Services ('AWS').AWS India technical consulting team (Enterprise Support team) is a technology consulting and support team directly working with the biggest start-ups and enterprises in India on their AWS cloud and technology journey. We are the trusted advisor to our customers advising them on operations, architecture and cost optimization as well as working with them on big events and major issues. The team creates history every year as we help our customers scale to ever-bigger numbers and enable some of the biggest events/operations in India and in many cases the world's records.Key job responsibilitiesAWS India technical consulting team is seeking an Enterprise Support Manager (ESM) to lead the awesome group of Technical Consultants (Technical Account Managers) that we have. The ESM is responsible for customer success as well as hiring, developing and managing a team of the most talented technical account managers in India.1.) As Enterprise Support Manager, you will lead a team of Technical Account Managers for managing Enterprise support customers. 2.) Our customers are pushing the edge of technology and business for India. As an ESM you will have direct influence on this and need to ensure customers have the right resource for all their technical needs.3.) As an ESM you will get a chance to work with the most awesome technical and business development people who are passionate about technology. Together, you will help craft strategies, processes and tactics to achieve great customer outcomes as well as expanding the footprint of the Enterprise Support offering.4.) As an ESM you will collaborate with customer Director and C-level executives to translate business objectives into actionable technical strategies. Focus will be on understanding business goals and developing technical solutions that enable those goals.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS • Experience scaling an organization through rapid growth or expansion • Previous experience in technical account management, business relationship management or consulting • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds) • Proficient in communicating complex ideas, either with the written word or in presentations • Record of driving projects to improve support-related processes and the technical support experience • Experience with AWS service offeringsSalary: . Date posted: 04/16/2024 10:15 PM

BASIC QUALIFICATIONS- Experience managing spend amount of at least $90 million- Extensive years of demonstrated results as an Operations Manager in a technical, e-commerce, or media-related environment.- BS/BA required.- Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.- Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.- Proven track record of delivering initiatives from conception through completion.- Demonstrated ability to think both strategically and tactically.- Proven ability to multitask and manage multiple projects through work prioritization.- Proactive attitude to dig deep to achieve goals.DESCRIPTIONPrime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and PV also offers major television shows, entire seasons, and day after air TV. Amazon's video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles. As part of our commitment to enhancing the customer experience, the Central Operations team plays a crucial role in managing the operational performance and ensuring the seamless publish of content from our studio partners and content distributors to our platform. We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Manager. This role has evolved to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a friction-free and tech issue-free seamless experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publish of source materials, driving publishing improvements, and developing key performance metrics. This role may work with executive-level leadership within the Prime Video community, as well as cross-functional projects with internal and external stakeholders. Internal teams include parter ops management, engineering, content processing, and BI teams. External teams vary based on service domain and may include Catalog Distribution,Offer Discovery tech, and digital fulfillment operations teams. In addition to publish performance management, the Central Operations Manager will own industry-leading content publishing and expansion initiatives into new markets, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Central Operations Managers act as the general manager and own an end to end digital supply chain on Amazon.Key job responsibilitiesManage the on-time contents publish post-success ingestion. Drive long-term strategic partnerships, ensuring timely and cost-effective publish of source materials, consistently leaving it better than you found itPrepare for operational expansions, ensuring readiness for additional content categories. Oversee the Monthly Business Review process and maintain a unified team wiki for seamless intake workflowsBe engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly representedDrive operational efficiency by continually refining operational processes and influencing product/engineering teams to enable automationAct as a regional subject matter expert, ready for on-call duties and high-severity ticket support. Conduct analysis to identify opportunities for process improvement and cost reductionA day in the lifeDrive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams. Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals. Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices. Streamline business and technology solutions that strengthen our partnerships while advancing our services. Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.About the teamOur mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Management experience.- Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.- MBA.- A passion for digital media and entertainment.Salary: . Date posted: 04/18/2024 09:15 AM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the data that drives CX very seriously. That's where you can help. Our vision is to "enable our Customers shop the right compatible products, every single time". We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a PM for compatibility, you will work with cross functional internal and external teams to solve the customer problem globally. You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization, build compatibility customer insights and needs, and expanding compatibility program globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions and front-edge LLM applications. You will coordinate with multiple stakeholders (product, program, tech, category, operation etc.) to improve customer experience and efficiency, leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps, surface findings, and influence the changes needed to fix them long-term. Key job responsibilitiesKey job responsibilities • Ownership of compatibility data service product domain (attributes, logic, product type, catalog) identify attributes, and work out data requirement • Responsible for end-to-end compatibility data generation and quality• Build and optimize processes. Accumulate learnings, develop and drive solutions. • Identify, assess, track and mitigate issues and customer risks at multiple levels • Build relationships with stakeholders to influence product improvements that ensure the best customer experience • Communicate to senior leaders and stakeholder, including write-ups on the learnings, status of the program, escalations Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. Strong ownership and insist on highest standards are critical, as working and owning a data program and deliver data as a service and product is a key aspect of this role. An ideal candidate enjoy problem solving at all aspects, someone with strong mentality to drive solution. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. A day in the lifeBasic qualifications• 5+ years of experience in program, project or product management• Experience defining process or product requirements and using data and metrics to determine improvements• 5+ years of experience working cross functionally with tech and non-tech teams• 5+ years of experience delivering cross functional projects• 1+ people management experience with 2+ directsPreferred qualifications• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases. • Experience developing and launching V1 products; comfort with ambiguity and nascent markets. • General manager/owner mentality, entrepreneurial drive, and proven ability to influence others. • Insatiable will to get stuff done. • Good logical thinking and problem-solving ability, dare to face problems and work pressure• Enjoys exploring and researching of new knowledge, strong self-learning ability• Good written, verbal, and presentation skills; excellent interpersonal skills. • Good teamwork spirit, Experience leading cross-functional teams to deliver products/programs to world-wide markets. About the teamAmazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/18/2024 09:19 AM

About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Assistant Manager HR Shared ServicesLocation:BangaloreMajor Roles and Responsibilities::Ensure data integrity across the region in Success Factor, ADP GV, ADP Streamline and Time and Attendance System employee data.:Responsible for delivery of timely and accurate payroll services, ensuring that timelines are met per schedule and Finance and Audit requests are addressed promptly.:Responsible for day:to:day support for key HR processes and applications related to Payroll activities, Benefit admin, Workforce admin, HR Operational activities and Project Management:Responsible for Payroll statutory compliance and for all related HR polices, programs and processes:Responsible for delivering the standard GL reconciliation on payroll related items.:Responsible for internal and external stake holders on day to day operational activities like receiving Input, consolidation, Reconciliation etc.,:Coordinate closely with HR business partner to support various HR initiatives and Business needs:Coordinate closely with Regional HR Shared Service team to support various Global Initiatives, changes to the process.:Co:Ordination with various Vendor for a timely deliverable:Co:Ordinate with Finance team for timely closure of GL Deliverables and GL Outstanding:Provide superior customer service daily to both external and internal customers.:Support us in Standardizing and simplifying the Global Processes:Responsible for delivery of Communication:Respond to and work with the appropriate support teams to resolve inquiries received through HR Ticketing system, calls, etc. submitted to the HR Service Center :Perform scheduled activities and audits serving as a liaison with the regional centers.:Assists with developing and maintaining concise documentation for financial operations, global procedures, and work processes.CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal Experience:The characteristics of the ideal candidate will be broadly as follows::8:12 years of experience in leading HR / Finance shared services organization in reputable MNC companies:Preferred Graduate with master's in finance would be an added advantage.:Preferred if the candidate as experience in Canada / US Payroll would be an added advantage.:Successful track record of handing employee life cycle activities under HR / Finance Shared Services, primarily Payroll process multiple countries, Payroll accounting and HR Operations Delivery :Added advantage if the candidate is handling Benefits Admin and Workforce Admin activities. :Fluency in English:Good user knowledge in MS Office applications:System knowledge: SuccessFactors, SAP Payroll, ADP GV, ADP Streamline, Case Management system, People Soft and Payroll HRMISEqual Opportunity Employer