Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020.[4]Concentrix is headquartered in Fremont, California.Role: Voice ProcessDay shifts & Rotational Shifts both availableWork from Office*Role and Key Responsibilities:** Handle customer engagement for some of the worlds biggest brands.* Responsibility for all customer-related inquiries and questions.* Achieve the target assigned within agreed timelines, adhere to quality guidelines.* Tabulate customer data into various software programs* Be a dynamic team player in a fast paced, high-energy, change-oriented environment.*Experience required:** Undergraduates & Graduates can apply.* Min. 2 years experience required* Language Proficiency : Excellent Spoken English Communication skills* People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,desktop support technician,front desk agent,guest service agent,customer success manager,personal banker,virtual assistant,customer service manager,senior customer service representative,customer specialist,service delivery officer,customer care manager,customer service analyst,customer service team lead,product support,support specialist,support associate,sales support representative,attendant,ground staff,senior customer support representative,customer representative,customer assistant,member services representative,incident manager,customer care executive,night shift.receptionist,customer service executive, customer support executive,banking,international bpo,telecaller,hotel jobs,desktop support engineer,job vacancy jobs can also applyJob Type: Full-time

Customer Service Engineer

, Coimbatore

Ceecom System (since 20 years) is a leading telecom consultant and partner with leading telecom brands sucs as NEC, cisco, alcatel, airtel, tatateleservices, etc. We are looking for smart young diploma engineers in electrical and electronics engineer with ple

Hiring BPO Customer Services International BPO

, Mumbai

We are having a vast opportunity for you to make your career into reputed bpo sector Job Details: Profile: Customer Service Executive Location: Thane, Mumbai, Navi Mumbai Salary: 12000 to 35000 (in hand) Attractive Incentives can earn Shift Timing: Day /

Customer Service Representative

, Bangalore

Job Description: Perform day to day order processing and adhere to process SLA (Service Level Agreement) in terms of productivity, quality and TAT Productivity: Achieving the target within specified time limits as set by supervisor. Quality: Achieving t

Customer Service AND Logistics Manager

, Chennai

Job Description: Responsible for the support of eBusiness implementa-tion, for the coordination of level support and for the acquisition of new eBusiness customers. Organize regular meetings with CS-Team to implement, review and discuss processes, im-pr

Customer Service Representative

, mumbai, IN

Global IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.Key Responsibilities: Assists customers with the intent of selling company products or services through phone, web, fax or mail communication: Provide a basic level of customer support but refers more complex problems to other staff members: Requires an in:depth knowledge of products and services offered: Prepares and follows up on customer quotes: Provides pricing and availability of our product to customers: Requests and coordinates discounted prices on orders: Maintain required call quality level: Inputs all sales orders as a result of customer negotiations: Sells additional product through suggestive selling techniques: Performs other duties as assignedCompetencies and skills:2 + years sales or call center experience required: Outstanding written and verbal communication skills: Demonstrated high level of dependability: Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook: Ability to organize, prioritize, work in a fast:paced environment, attention to detail, handle multiple tasks and work under time constraints is required: Basic math/spelling skills required: Must be able to type a minimum of 30 wpm: Proficient written and spoken French Language is a plus

Customer Service Support Operator

Siemens, Perth, Western Australia, Australia

At Innomotics, a Siemens business, we are a world-leading product and service provider of motor and drive systems for various industrial applications and sectors. Our success is underpinned by the sustainable value we bring to our customers, and we do this through our products, services, solutions, and our people. Innomotics offers an environment where high performance is rewarded and avenues for growth encouraged and nurtured.We currently have an exciting opportunity Customer Service Coordinator to join our Customer Care Team.As a Coordinator, you will be responsible for all aspects of the customer experience and interface within our national team. Including customer contact, schedule and dispatch, parts ordering, all follow up and through to invoicing, this role is full of variety. You will be able to provide a high level of service, demonstrate attention to detail and maintain and manage customer requests through to completion. Based in WA this role will also support our local team on some administrative activities.Working closely with the Field Service team it is a fast paced dynamic to manage timely scheduling and following through to ensure completion and customer satisfaction with the resolution of their enquiry, the Coordinator is a key member of the team.Our people are motivated, enthusiastic, and flexible. They're passionate about making a difference and look for opportunities to get involved. If this sounds like you, then we'd love to hear from you.Our success is underpinned by the sustainable value we bring to our customers, and we do this through our products, services, solutions, and our people. Innomotics offers an environment where high performance is rewarded and avenues for growth encouraged and nurtured. We are committed to diversity and inclusion and Innomotics Pty. Ltd. is a proud equal opportunity employer that continually invests in creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence, creating a workplace where our employees belong and prosper.Salary: . Date posted: 04/09/2024 08:12 PM

Customer Success Mgr, Canada Strategic Account Services

Amazon, Toronto, Ontario, Canada

BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM

Specialist I - Customer Service - Mumbai

JPMorgan Chase, Mumbai, Any

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM

Customer Service Coordinator - Western Region

Siemens, Thane, Any

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"Job Overview : The Customer Service Coordinator will play a crucial role in ensuring smooth operations and exceptional customer service delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. Reporting to the Regional Service Manager, the Customer Service Coordinator will be responsible for material planning, revenue tracking, service agreement contract renewals, team leadership, and administrative tasks related to third-party employees.Key Responsibilities : Collaborate with the team to develop monthly revenue plans and track progress throughout the month.Manage service agreement contract renewals and track SAC revenue progression.Coordinate with Pondy, US, and Zug factories for material planning and movement.Provide leadership to the Backoffice team members responsible for preparing manual QES and feeding data to SCM team for vendor negotiation and selection.Oversee administrative activities related to third-party employees, including salaries, expense reports, onboarding, and relieving processes.Conduct service reviews with Territories to ensure customer satisfaction and identify areas for improvement.Monthly PPM activity planning and coordination with CCD team.Breakdown calls tracking, following up with Service engineers for closure. Service agreement contract stock review.Qualifications : Electrical or Elctronics background Diploma or Bachelor, preferably MBA in Operations.Proven experience in a customer service or coordination role, preferably in a manufacturing or service industry.Strong analytical skills with the ability to track and analyze data accurately. Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.Proficiency in Microsoft Office Suite and experience on SAP is preferred.Leadership experience or qualities with the ability to motivate and support team members."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 04/19/2024 08:42 PM