Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020.[4]Concentrix is headquartered in Fremont, California.Role: Voice ProcessDay shifts & Rotational Shifts both availableWork from Office*Role and Key Responsibilities:** Handle customer engagement for some of the worlds biggest brands.* Responsibility for all customer-related inquiries and questions.* Achieve the target assigned within agreed timelines, adhere to quality guidelines.* Tabulate customer data into various software programs* Be a dynamic team player in a fast paced, high-energy, change-oriented environment.*Experience required:** Undergraduates & Graduates can apply.* Min. 2 years experience required* Language Proficiency : Excellent Spoken English Communication skills* People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,desktop support technician,front desk agent,guest service agent,customer success manager,personal banker,virtual assistant,customer service manager,senior customer service representative,customer specialist,service delivery officer,customer care manager,customer service analyst,customer service team lead,product support,support specialist,support associate,sales support representative,attendant,ground staff,senior customer support representative,customer representative,customer assistant,member services representative,incident manager,customer care executive,night shift.receptionist,customer service executive, customer support executive,banking,international bpo,telecaller,hotel jobs,desktop support engineer,job vacancy jobs can also applyJob Type: Full-time

Online Sales Consultant

, tamilnadu, chennai, IN

Job DescriptionInteraction with customers through voice call / online chatExperience in selling high value itemsAbility to grasp and possess excellent communication skillsAbility to create a need for the product for the customerStrict adherence to schedulesSomeone who has the right passion towards sales and serviceSkills requirementGraduate with 0:3 years of experienceExcellent communication skill:English, Tamil and Hindi / other language(preferred)

Hiring for JAVA Developer - Virtual Voice Technologies Pvt Ltd

, Hyderabad

Virtual Voice Technologies is the best recruitment services in Hyderabad, Provides all recruitment services like strategy consultants, human resource services, web development services. Virtual Voice consultants provide information, analysis and associat

Domestic Voice Process

, Bangalore

• Designation: Consultant for (Inbound/Outbound Voice Process ) • Qualification: SSLC/PUC/Diploma/ Graduation/Post Grads • Languages: Excellent English + Any south Indian Language (Kannada/Hindi/Tamil/Telegu) • Salary: 10000- 35000/- + Incentives depends

Call Center Projects Form Filling Projects

, Lucknow

We (Welfare Consultants Private Limited) Provide Genuine Projects which pay high amount and you can get better benefit. We are dealing in Voice, Non Voice, Inbound, Outbound, and Government - Non Government Projects, Online & Offline Processes with Lega

Reservation Associate-Sales & Services Associate (Voice Channel)

Marriott International, Gurugram, Any

Job Number 24065981Job Category ReservationsLocation CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 09:34 AM

Senior PACE Consultant

Rio Tinto, Perth, Any, Australia

PACE Consulting - Senior ConsultantWork on Rio Tinto's top priorities and deliver lasting sustainable impact Gain exposure across different product groups and functions to rapidly gain depth and breadth of experience of all parts of the business Interact with senior leaders, and assist in managing key relationships Receive extensive training and development in leadership and consultingPermanent fulltime | Perth based | 5 on : 2 offWhere we're all welcome We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.The OpportunityPACE is an internal management consultancy embedded within Rio Tinto, with hubs in Montreal, Singapore, Perth and Brisbane. The PACE team is a diverse team of passionate problem solvers, with individuals who have joined from internal product group or function teams working alongside former management consultants who have joined from leading strategy consulting houses.PACE is seeking a Senior Consultant - PACE Consulting to join our team in Perth. This is a critical role help to ensure PACE delivers on its mandate to accelerate the delivery of lasting value to Rio Tinto by applying high-quality problem-solving capabilities, strong communication skills and business acumen to Rio Tinto's highest value challenges and opportunities. Reporting to the Senior Manager PACE Consulting, you will: Within small high performing teams (2-3), you will conduct analysis to determine potential solutions to specific business problemsWork closely with internal clients to ensure strong collaboration and build lasting relationships with the businessDevelop and present project findings that will deliver sustainable short- and long-term outcomes for Rio TintoCreate clear and impactful slides with limited direct oversightPresent recommendations and findings - use a clear and effective manner to present to small groupsBuild relationships with clients - build clear understanding of client history and project, while being seen as valued contributorContribute to building PACE - make PACE a rewarding and enjoyable place to workWhat you will bringTo be considered for this role, you will have: Experience in a top-tier strategy consulting firmExperience in mining industry is preferred but not required, with operational experience highly regarded Bachelor's degree in a relevant field. MBA desirable.Good understanding of business improvement principles and practices Demonstrated ability to exercise critical thinking and challenge pre-established conceptions across a range of project types, including strategy, transformation and business improvementExperience in conducting analysis, ensuring accurate and updated data from varying sources and interpreting complex results to find key opportunities Dynamic and adaptable individual who can operate in ambiguous environments What we offerBe recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priorityA permanent position working directly for Rio TintoFull relocation provided to Western Australia from elsewhere in AustraliaA competitive base salary reflective of your skills and experience with annual incentive bonusComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice & salary packaging optionsCareer development & education assistance to further your technical or leadership ambitionsOngoing access to family-friendly health and medical wellbeing supportLeave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)To better suit different family needs, our paid parental leave approach gives all parents the option to take 18 weeks of paid leave after a new child arrives - at a time that suits themExclusive employee discounts including hotel stays, banking, accommodation, cars, retail and moreWhere you'll be workingThis role will be based at the Perth head office in Central Park in Perth CBD.About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunitiesApplications close on the 30 th April 2024 (Rio Tinto reserves the right to remove advertised roles prior to this date).Salary: . Date posted: 04/16/2024 07:12 AM

Customer Success Mgr, Canada Strategic Account Services

Amazon, Toronto, Ontario, Canada

BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM

Principal Consultant - Sustainability and Energy Analytics

Siemens, Toronto, Ontario, Canada

Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About The JobBrightly, a Siemens company, is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability, and Community Engagement. Paired with award-winning training, support, and consulting services Brightly helps light the way to a bright future with smarter assets and sustainability.Brightly's Sustainability and Energy Analytics (SEA) team members ensure our clients are leveraging the full power of their software, data, and services to realize business value, measure results, and achieve desired business outcomes.Our Principal Consultants are experts in their field and direct projects that are focused on driving down energy use intensity and carbon emissions, can confidently collaborate with our clients and their stakeholders to make informed business decisions, and are driven to increase the health, resilience, and value of our clients' assets. This position is primarily responsible for leveraging our unique engineering and data analytics capabilities, managing in-depth energy and decarbonization studies, and supporting our clients and their organization on their journey to a sustainable and decarbonized future. Ideal candidates have proven Client Account Management skills, are software savvy, and thrive in an organization focused on high-impact consultative client outcomes. They will share knowledge and experience with team members, meet business targets, and support the advancement of our software and services.What You'll Be DoingAs a Principal Consultant you will: Build partnerships with client stakeholders at the executive, management, and technical levels Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates Develop and share best practices in all aspects of client-experience management, and actively coach team members and colleagues in real-world scenarios through project-based work Provide technical expertise and lead projects focused on driving down energy use intensity, while enhancing the health and resilience of our client's assets Direct in-depth studies and evaluations with the goal of identifying opportunities to reduce carbon emissions, as well as energy and water use Support our clients' teams to act on these opportunities - supporting the design, coordination and validation of the retrofits and operational adjustments Influence the work of others, lead the work of your discipline, lead strategic initiatives, act as SME in multiple areas, and share expertise with team members Strengthen adoption of Brightly Software Products by delivering data-driven insights coupled with industry best practices Serve as an experienced advocate by working across organizational boundaries, relentlessly represent the voice of the client within client success, product, and sales Foster an inclusive culture and promote diversity of thought internally and externally Identify and take ownership in the team and corporate projects and initiatives to promote innovation and continuous improvement of our services Develop new service offerings, leveraging our unique engineering and data analytics capabilities Expand your craft by staying current with Brightly Software Product knowledge, best practices, and industry and vertical trends Provide reports for internal company projects and financials Collaborate with our Sales team on RFPs, quotes, and as a SME to properly scope and price new opportunities What You Need to HaveBachelor's DegreeP.Eng. designation 10+ years of experience in a similar role with client industry/vertical market experience Knowledge of SaaS products and operations Experience using PSA (e.g. Salesforce and FinancialForce) and Microsoft Office suite In-depth technical understanding of Building Systems, HVAC equipment, control systems, submetering systems, and utilities. Recognition as an industry expert and contributor to Professional Industry Organizations as published author, content provider, public speaker, Podcaster, or influencer. Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously Commitment and curiosity for managing metrics and data-driven decisions Excellent communication and collaboration skills to maintain strong client relationships, clear and concise verbal and written communication Ability to interpret and make recommendations based on energy assessment reports, capital plans, and building owner objectives Must be able to travel throughout North America- about 15% What Makes You Stand OutCMVP or CEM designations Experience in mechanical design in new construction and/or existing buildings Experience in the commercial real estate (CRE) profession and/or the built environment, including but not limited to, executive leadership, management, or supervision Familiarity with carbon reduction focused certification initiatives, organizations, programs, and grants Experience architecting solutions across multiple products and services Strong organizational, time management, and project management skills Diagnostic skills, to efficiently solve client problems and engage internal stakeholders as needed Ability to mentor team members within the projects you deliver The Brightly culture We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.Brightly is committed to maintaining an equitable, fair, and inclusive workplace. We welcome diversity and encourage applications from all qualified applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you do require accommodations, please send an email to: [email protected] we thank all applicants, however only those under consideration will be contacted for an interview.#brightlySiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/18/2024 02:01 PM

Lead Analyst

, bengaluru, IN

Our Team:Vista's Engineering and Analytics organization is working to make our company one of the world's most well:known and successful data:driven companies. The cross:functional team includes product owners, analysts, technologists, data engineers and more : all focused on providing Vista with information and tools we can use to deliver jaw:dropping customer value. Data and Analytics team members are empowered to learn new skills, communicate openly and be active problem:solvers. Find out more at vista.io/The Commercial Analytics Team directly embeds in Vista's Regional organization to drive forward strategic opportunities to optimize the customer experience. You will be an analyst partnering with teams of product, merchandizing, pricing, and marketing experts, where you will bring forward ideas and help uncover insights.We are looking for a driven Lead Analyst has a consulting attitude to drive important analyses that expose potential optimizations for the customer journey. You are technical but at the same time can convey the business meaning behind a complex set of metrics and drive actionable recommendations.What You Will Do:stylemargin:bottom:8.0px::A team leader, driving the team's output: you will be close partner with a General Manager and will be heavily influencing project prioritization, and mentoring other analysts.:A great teammate, with the ability to coordinate across domains and time zones to see a project through all the way from ideation and analysis to documentation and presentation.:An internal consultant, sharing concrete insights to help your business partners make better decisions on the full spectrum of the customer journey (e.g., Marketing recommendations to drive customer acquisition; site analysis to improve the UX; operations to improve the "On:Time:Delivery"; etc.):A storyteller, communicating effectively with all audiences: you will communicate risks and dependencies to help with prioritization, as well as communicating complex analytical concepts to non:technical collaborators to drive data driven decisions. You will use visualization or crisp narratives to deliver your message tailored to your audience.:A scientist, designing and analyzing a/b/n tests: you will design experiments and analyze results to provide insightful recommendations to the business:A student, learning new techniques when required: you will have to learn new skills to get to the best possible recommendations when required. We've got you covered with in:house experts and trainings (unlimited access to Udemy on top of company's workshops):An owner, solving problems that might appear "out of scope": you will have to raise your voice if something seems broken and be pro:active to offer solutionsYour Qualifications::5+ years in an analytics environment and a bachelor's degree in Business, Mathematics, Statistics, Computer Science, Engineering, Economics or related field.:Sophisticated technical skills in SQL (Snowflake), web:analytics tools (Google Analytics 360 + Data Studio, Adobe Analytics) and visualization tools (Domo, Looker, Power BI, Tableau).:Good understanding of exploratory analysis and statistical techniques and skilled in finding important patterns and trends in the data.:Strong problem:solving skills (ability to translate a business ask into a very concrete question and then breakdown it down into important analysis).:Compelling communication and exceptional stakeholder management skills, able to articulate points clearly based on the audience and manage relationships with key business partners effectively, ensuring alignment and support for strategic initiatives.:Excellent organizational skills, good attention to detail and consistent record of effectively delivering on projects supporting multiple business partners to make decisions.At Vista, we value the experiences that individual team members add to our c