Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020.[4]Concentrix is headquartered in Fremont, California.Role: Voice ProcessDay shifts & Rotational Shifts both availableWork from Office*Role and Key Responsibilities:** Handle customer engagement for some of the worlds biggest brands.* Responsibility for all customer-related inquiries and questions.* Achieve the target assigned within agreed timelines, adhere to quality guidelines.* Tabulate customer data into various software programs* Be a dynamic team player in a fast paced, high-energy, change-oriented environment.*Experience required:** Undergraduates & Graduates can apply.* Min. 2 years experience required* Language Proficiency : Excellent Spoken English Communication skills* People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,desktop support technician,front desk agent,guest service agent,customer success manager,personal banker,virtual assistant,customer service manager,senior customer service representative,customer specialist,service delivery officer,customer care manager,customer service analyst,customer service team lead,product support,support specialist,support associate,sales support representative,attendant,ground staff,senior customer support representative,customer representative,customer assistant,member services representative,incident manager,customer care executive,night shift.receptionist,customer service executive, customer support executive,banking,international bpo,telecaller,hotel jobs,desktop support engineer,job vacancy jobs can also applyJob Type: Full-time

SAP EWM Consultant

, hyderabad, hyderabad district, IN

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a ((SAP EWM Consultant)) to join our team in ((Hyderabad)), ((Telangana)), ((India)).SAP eWM Functional ConsultantPosition OverviewOur SAP Implementation eWM Functional Consultant will lead others through the implementation of SAP. Duties include but may not be limited to::Ability to lead business workshops for blueprinting activities:Analyzing legacy data, quality check of submitted load files, testing load quality, leading user testing and acceptance of load process, providing input into specifications for automated data migration transformation rules, analysis and identification of duplicate records and other activities required for successful and on time data migration:Perform high:level analysis of customer business processes and requirements to support project Data Migration requirements with proposed solutions:Perform detailed analysis of customer requirements to produce custom solution specifications:Provide direction to SAP BODS / ADM development teams for solution realization and participate, as necessary, during coding, testing, documentation, and maintenance activities:Work closely with Data Migration team to document data migration requirements, on project planning and load scheduling, testing, troubleshooting, and issue resolutionJob Requirements:5+ of Overall experience in SAP MM/WM/eWM Implementations / Rollouts:1 : 2 Yrs. of experience with S/4 HANA MM/WM/eWM Implementations / Rollout experience:SAP S/4 HANA data migration expertise in SAP MM/WM/eWM Master / transaction data including Material Masters, Vendors (BP), Purchasing Info. Records, Source List, Storage Bins, Warehouse Product Master (EWM), Control Cycles (EWM), Handling Units, Material Inventory, Free Goods, Purchase Agreements etc..:Experience with creating functional documentation for data migration field mapping, rules etc..LI:INCDTSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Consultant Cloud:Pune(7:11) years

, IN

Primary Skill :Generic Cloud UsageSecondary Skill :JavaOther Skills :Organizational Level 1 :Amdocs Global BusinessOrganizational Level 2 :Amdocs AmericasManager :Avinash Namdeo SatputeLocation:India: Pune (Amdocs Site)Talent Acquisition:Abhilasha Rahul PoteRequired Travel: MinimalOpen to Relocation:Relocation : NoReferral Bonus Reward Amount*:Rs0.00* In case this job is open for Amdocs employees only Refer Friend to Job option is disabledWho are we?Amdocs helps those who build the future to make it amazing. With our market:leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next:generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of 4.89 billion in fiscal 2023.In one sentenceOur Consultant role provides services for Amdocs and 3rd party applications, also runs programs, applies functional business standard methodologies to transform business processes, crafts and leads change to restructure and transform organizations and achieves business objectives.What will your job look like?You will::Lead and define tuning database parameters and promote the standardization per product cross customers world wide:Set business objectives and targets to ensure success. You will answer the call to integrate various functions and business plans within the Amdocs Quality Engineering Americas region.:Be a focal point to the sales process by demonstrating experience and business insights to help the customer understand the value that Amdocs provides through its consulting and software solutions.:Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects : internal and external Amdocs customers, including partners without database understanding.:Build open lines of communication and develop processes and programs, that will encourage a multi:cultural team to achieve unit goals. Drive organizational integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out:of:the:box solutions that include introducing improvements to further build positive efficiency across operations.:Craft and review test solutions and scenarios, to be implemented and executed in alignment with the scope settled during test planning, demonstrating knowledge and a broad understanding of the business process and requirements.:Support various project aspects such as schedule, budget, risks, work tasks, etc.:Lead consulting team, external contractors, Amdocs matrix teams, and/or customer personnel in a matrix manner:Drive different engagements and develop their experience.All you need is...:Minimum of 7years of experience in the following::Key skills we arelookingare::Migration experience (has run through at least 1:2 cloud migration projects):Automation: Terraform, AWS CloudFormation, Azure ARM Templates (or Bicep), Iac (Infrastructure as Code) Python scripting:DevOps tools: CI/CD Pipelines, Jenkins, Ansible, etc:Containerization: Kubernetes:Consultants will have "design and build" experience : meaning we are looking for hands on cloud engineering experience.We are not looking for people who just support infrastructure that has been built by others. Why you will love this job::You will be able to use your specific insights to lead business change on a large scale and drive transformation within our organization.:You will be a key member of

Vendor Consultant

Amazon, Bengaluru, KA, IN

DESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 1+ years of program or project management experience- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts- Knowledge of visualization tools such as Tableau, Datazen, SSRS- Experience back office operations, escalation management and troubleshooting environments

Customer Service Support Operator

Siemens, Perth, Western Australia, Australia

At Innomotics, a Siemens business, we are a world-leading product and service provider of motor and drive systems for various industrial applications and sectors. Our success is underpinned by the sustainable value we bring to our customers, and we do this through our products, services, solutions, and our people. Innomotics offers an environment where high performance is rewarded and avenues for growth encouraged and nurtured.We currently have an exciting opportunity Customer Service Coordinator to join our Customer Care Team.As a Coordinator, you will be responsible for all aspects of the customer experience and interface within our national team. Including customer contact, schedule and dispatch, parts ordering, all follow up and through to invoicing, this role is full of variety. You will be able to provide a high level of service, demonstrate attention to detail and maintain and manage customer requests through to completion. Based in WA this role will also support our local team on some administrative activities.Working closely with the Field Service team it is a fast paced dynamic to manage timely scheduling and following through to ensure completion and customer satisfaction with the resolution of their enquiry, the Coordinator is a key member of the team.Our people are motivated, enthusiastic, and flexible. They're passionate about making a difference and look for opportunities to get involved. If this sounds like you, then we'd love to hear from you.Our success is underpinned by the sustainable value we bring to our customers, and we do this through our products, services, solutions, and our people. Innomotics offers an environment where high performance is rewarded and avenues for growth encouraged and nurtured. We are committed to diversity and inclusion and Innomotics Pty. Ltd. is a proud equal opportunity employer that continually invests in creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence, creating a workplace where our employees belong and prosper.Salary: . Date posted: 04/09/2024 08:12 PM

Customer Success Account Manager

Microsoft Games, Sydney, Any, Australia

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM

Customer Success Mgr, Canada Strategic Account Services

Amazon, Toronto, Ontario, Canada

BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM

Customer Success Manger (CSM) - ( Individual Contributor)

Boeing, Bangalore, Any

Mid-Level, Senior or Lead Customer Success Manger (CSM)

Boeing, Montreal, Quebec, Canada

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Jeppesen Canada is seeking a highly skilled and motivated Mid-Level, Senior or Lead Customer Success Manger (CSM) to join our Customer Success Team . As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include: Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control. Flight Operations : These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions. Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records Management.We are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business owners.Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score.Measure customer value by correlating adoption metrics with customer KPIs.Mitigate churn and drive recurring revenue growth.Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includes.Regular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales Director.Periodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leads.Participate in Renewal plays.Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers. Key Skills: Relationship Management : Builds strong relationships with both end user communities and economic buying centers they represent.Communications: Demonstrates executive-level communication, consultation, and presentation skills. Results Oriented : Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome. Issue Management : Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time. Team Player : Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship. This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 3+ years of experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives.Must be legally able to work in Canada.Individual must not pose a risk for safeguarding of controlled goods.Must be eligible to handle US export-controlled data. Preferred Qualifications (Desired Skills/Experience): 5 years previous experience in a customer success role within a SaaS environment.7 years previous experience in a customer success role within a SaaS environment.Previous experience in airline operations and a solid understanding of aviation concepts.Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments.Experience with TSIA concepts and best practices.Experience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.). Level 4: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.). Level 5: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+9 years' related work experience, Master+12 years' related work experience, 18 years' related work experience, etc.). Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Additional Information: This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.Please also submit a CV or resume written in English.(NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.)Jeppesen Canada est à la recherche d'un Gestionnaire du succès client de niveau intermédiaire, supérieur ou principal (GSC) hautement qualifié et motivé pour se joindre à notre équipe du succès client . En tant que gestionnaire du succès client, vous jouerez un rôle crucial en favorisant l'adoption, en identifiant les occasions d'expansion et en assurant le renouvellement de nos clients de nos compagnies aériennes commerciales dans le cadre des Services d'aviation numérique (SAN).Vous travaillerez sur les offres de produits des Services d'aviation numérique (SAN), qui comprennent : Solutions pour le poste de pilotage : Ces produits et services couvrent l'ensemble du centre de contrôle des opérations (CCO) d'une compagnie aérienne et comprennent la planification des équipages, la planification des vols, le suivi des équipages et le contrôle des opérations. Opérations de pilotage : Ces produits et services sont principalement utilisés par les pilotes et les administrateurs de sacoche de vol électroniques (SVE). Les exemples incluent les applications SVE, les outils SVE, la navigation et les solutions de cartes de navigation. Opérations technologiques : Ces produits et services sont utilisés dans le département de maintenance d'une compagnie aérienne. Les exemples incluent le système de gestion des actifs, la planification et l'évaluation des coûts de la flotte de moteurs, et la gestion des dossiers.Nous nous engageons à créer un environnement inclusif et propice à la croissance pour tous les membres de notre équipe. Rejoignez-nous et découvrez votre avenir avec Boeing. Responsabilités du poste : Établir des relations commerciales solides avec toutes les parties prenantes clés, y compris les utilisateurs et les propriétaires d'entreprise.Créer un plan d'adoption complet aligné sur les meilleures pratiques du secteur, adapté à la solution spécifique achetée, aux indicateurs clés de performance du client, aux facteurs de valeur identifiés, aux mesures à suivre et aux données pour l'évaluation du score de santé client (Customer Health Score).Mesurer la valeur pour le client en corrélant les mesures d'adoption avec les indicateurs clés de performance du client.Réduire le taux de désengagement et favoriser la croissance des revenus récurrents.Maintenir une vision à 360 degrés de la santé globale du client, des engagements en cours et des problèmes.Favoriser les partenariats internes avec l'équipe Go to Market (par exemple, les directeurs des ventes, les vendeurs techniques, les responsables des services, le support premium et les consultants en solutions) pour les comptes attribués.Favoriser et piloter la communication avec les clients - Développer des plans de communication personnalisés et réguliers pour les clients assignés, incluant :Points de contact réguliers avec les utilisateurs finauxSuivi de l'utilisation des fonctionnalitésParticiper aux évaluations trimestrielles des activités menées par le responsable des services et le directeur des ventes.Rapports et mises à jour périodiques pour les principaux dirigeantsIdentifier et mener de manière proactive des actions d'expansion (vente croisée, montée en gamme) qui apporteront une valeur ajoutée aux clients assignés, en référant et en collaborant avec les ventes sur des pistes complexes.Participer aux jeux de renouvellement.Fournir un retour d'information sur les clients et le marché aux responsables de l'offre de Boeing, aux responsables de l'offre de services et aux responsables de produits. Compétences clés : Gestion des relations : Établir des relations solides avec les communautés d'utilisateurs finaux et les centres d'achat économiques qu'ils représentent. Communications : Faire preuve de compétences en matière de communication, de consultation et de présentation au niveau de la direction. Orienté vers les résultats : S'assurer sans relâche que le client adopte pleinement la solution DAS (Distributed Antenna System) et atteint les résultats commerciaux souhaités. Gestion des problèmes : Identifie, remonte et résout les problèmes de manière proactive afin de renforcer la confiance des clients au fil du temps. Joueur d'équipe : Travailler en étroite collaboration avec d'autres fonctions en contact avec la clientèle afin de garantir la satisfaction du client et une relation positive avec le DAS. Ce poste est hybride. Cela signifie que le candidat sélectionné devra effectuer une partie de son travail sur place à l'une des options de lieux indiqués. Cela relève de la discrétion de l'équipe d'embauche et pourrait potentiellement changer à l'avenir. L'employeur ne parrainera pas les candidats pour obtenir un statut de visa d'emploi. Qualifications de base (compétences/expérience requises): 3+ ans d'expérience dans un rôle de succès client dans un environnement SaaSCapacité à aligner les processus opérationnels des clients sur les capacités des produits.Expertise dans la gestion de la clientèle, la négociation et la résolution des conflits.Solides compétences en matière de communication écrite et orale, avec la capacité d'adapter les messages aux utilisateurs finaux et aux cadres.Doit être légalement autorisé(e) à travailler au Canada.L'individu ne doit pas représenter un risque pour la sécurité des biens contrôlés.Doit être éligible à manipuler des données contrôlées pour l'exportation vers les États-Unis. Qualifications préférentielles (compétences/expérience souhaitées): 5 ans d'expérience dans un rôle de succès client dans un environnement SaaS.7 ans d'expérience dans un rôle de succès client dans un environnement SaaS.Une expérience préalable dans les opérations aériennes et une solide compréhension des concepts de l'aviation.Expérience préalable dans un environnement de centre de contrôle des opérations, maintenance et/ou opérations aériennes d'une compagnie aérienne.Expérience des concepts et des meilleures pratiques de la TSIA (Technology Services Industry Association).Expérience de l'application de méthodologies d'adoption et de renouvellement pour optimiser le modèle d'engagement des clients.Expérience préalable dans le domaine des affaires internationales et/ou des environnements multiculturels.Parler couramment plusieurs langues. Formation et expérience typiques: Niveau 3 : Formation/expérience généralement acquise au terme d'une formation technique supérieure (baccalauréat, par exemple) et généralement 5 ans ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation et d'expérience technique (par exemple, Ph.D., une maîtrise + 3 ans d'expérience professionnelle pertinente, 9 ans d'expérience professionnelle dans le domaine concerné, etc.). Niveau 4 : Formation / expérience généralement acquise au terme d'une formation technique supérieure (baccalauréat, par exemple) et généralement 9 années ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation technique et d'expérience (doctorat + 4 années d'expérience professionnelle pertinente, maîtrise + 7 années d'expérience professionnelle pertinente, 13 années d'expérience professionnelle pertinente, etc.) Niveau 5 : Formation/expérience généralement acquise par le biais d'une formation technique avancée (par exemple, baccalauréat) et généralement 14 années ou plus d'expérience professionnelle connexe ou une combinaison équivalente de formation technique et d'expérience (par exemple, doctorat + 9 années d'expérience professionnelle connexe, maîtrise + 12 années d'expérience professionnelle connexe, 18 années d'expérience professionnelle connexe, etc.). Déménagement: L'aide au déménagement n'est pas un avantage négociable pour ce poste. Les candidats doivent habiter dans la région immédiate ou déménager à leurs frais. Informations supplémentaires: Cette demande concerne un poste à recrutement local au Canada. L'employeur est Boeing Canada. Les candidats doivent être légalement autorisés à travailler au Canada. Les avantages sociaux et la rémunération sont déterminés par le Canada et ne font pas partie de la masse salariale de Boeing aux États-Unis. Il ne s'agit pas d'une mission d'expatriation.Veuillez également soumettre un CV rédigé en anglais.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/18/2024 03:59 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM