We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSMB Service Delivery: Premium Assistant / Coach, Customer Value : Expertise and CareAs market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth. A team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged. Job Overview: A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self:guidance while elevating product knowledge, optimizing their application and sustaining customer loyalty. Their duties include building trusted relationship with customers, configuring SAP Concur products, providing best practice recommendations, solution assistance to ensure overall client satisfaction is met. Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets. This position will be based out of SAP Concur Bangalore office and requires working hours and days aligned to support North America based clients.Activity with all Customers::Premium Assistant coaches will be made consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.:Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when necessary.:Communicate difficult messages, such as 'R and D won't fix', 'Feature request not available in the current product', when necessary, or work closely with Customer Development or management to communicate messages.:Assist customers navigating, contacting Concur resources, i.e. Customer Executive, Billing, and Audit Services, as necessary:Mediums of communication can involve and are not limited to direct calls, conference calls, screen sharing, emails, cases, chat, etc.:Act as an escalation point and collaborate internally and discuss possible resolutions to customer's challenges in a timely manner.Premium Assistant Coach Responsibilities::Develop and maintain functional and technical product knowledge.:Provide consultative expertise to the customer, including guiding customers through key decisions and tradeoffs to maintain work scope and timeline.:Stay organized and deliver on commitments, including updating and maintaining customer's success plan and fulfilling administrative responsibilities.:Provide contributions to SAP Concur's project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.:Develop and maintain knowledge of SAP Concur's implementation and support practices and methodologies.:Consistently communicate project status with Customer Success Management team as needed.:As requested, communicate (via phone, chat or online case/email) with the customer,

Financial Support Consultant (5:7 Years) for an on:demand Enterprise Performance Management Provider

, hyderabad, IN

We are looking for a " Financial Support Consultant "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Manage customer relationships .Work with customers to provide best practice solutions to their requirements.Analyze and solve complex customer issues related to data and processes.Escalate complex technical issues to Engineering and / or Product Management teams.Ensure seamless transition of a customer case working closely with Tier 1 support, Engineering and Product Management teams.Contribute to online knowledge base accessed by all Host Analytics and their customers.Continuously enhance knowledge and skills in the areas of problem solving, effective communication,product functionality, accounting and planning.Should be ready to work in the afternoon to late evening IST shifts on a permanent / full time basis.REQUIREMENT: Bachelors degree or equivalent experience in Finance, Business or Computing field.5 : 7 years' experience in providing customer support to enterprise customer for business applications delivered in the Cloud.Great customer service etiquette on the phone, email, live chat and in person.Great English skills (both written and spoken).Knowledge of Microsoft Office Software.The ability to multi:task.Strong trouble:shooting problem:solving skills.

Industry Consulting Senior Consultant

, bengaluru, IN

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a ((Business Consultant)) to join our team in ((Bengaluru)), ((Karnataka)), ((India)).Solution ArchitectKey responsibilities and accountabilities:Provide technical leadership and Subject Matter Expertise in the digital architecture area.:Review, interpret and respond to detailed business requirements specifications (BRS) to ensure alignment between customer expectations and current or future ICT capability :Design and document the proposed solution, architectural and infra changes in the Software Design Specification :Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment :Solution design on customer focused digital services such as web, mobile, eCommerce and eBusiness:Within the agreed enterprise architecture, define and design technology solutions to assist the business in meeting their business objectives :Experience in Digital transformation projects :Experience in a specialist function, either one of more (SAP Hybris, AWS, Adobe AEM, Front end frameworks):Undertake objective, critical analysis to draw accurate conclusions that recognise and manage contextual issues:Work through issues, weigh up alternatives and identify the most effective solutions :Take account of the wider business context when considering options to resolve issues :Explore a range of possibilities and creative alternatives to contribute to systems, process and business improvements :Should design, develop, and maintain systems, processes, procedures to deliver a high:quality service design.:Implement systems and processes that underpin high quality research and analysis:Participate in technology selection efforts and deliver solution for a given problem. :Identify system, infrastructure and project interdependencies and balance competing demands to ensure project deliverables are achieved.:Ensure compliance of developed solution to underlying solution architecture :Deliver the highest quality of software design and solution requirements.:Prepare high level time and cost estimates, identifies and mitigate project risks, plan the full project life cycle and recommend approaches to improve time to market.:Provide architectural and solution oversight, metrics tracking and issue resolution.:Participate in continuous improvement by proposing best practices, enforcing standards and improving processes :Maintain relationships and collaborate with other integration domains including architecture, business analysis, infrastructure, quality control, and security :Collaborate with product management and engineering to define and implement innovative solutions for the product direction. :Delivering digital solutions by keeping the client at the forefront of digital technologies.:Work collaboratively to contribute to achieving multiple team's business outcomes.:Participate in meetings to obtain the work group perspective and share information.Critical knowledge and experiencestylemargin:bottom:13.0px;margin:top:4.0px::Minimum of 5 years of experience in designing and proposing solutions for a given business requirement adhering to digital architectural principles. :Used appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas. :Produced detailed component specifications and translated these into detailed designs for implementation using selected products. :Experience of digital environments and ways of working :Experience of working in a team envi

Consultant : SAP FICO and BPC or SEM:BCS or Group Reporting : Cloud ERP

, bangalore, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat You'll Do:SAP consulting experience including customer facing implementations, roll outs and expert advisory assignments in S/4HANA environment.:Candidate would be expected to independently work as an expert in the financials consulting domain.:Ability to lead a team of consultants and underwrite solution delivery without escalations:Candidate would be expected to participate in customer workshops and manage scope and customer expectationsWhat you'll Bring:Professionally qualified Chartered Accountant/CMA/MBA Finance with 4:12 years of SAP consulting experience in Financial consolidation and management reporting besides a good understanding of business processes obtained during previous stints with established corporate /industry/ audit firms /consulting firms.:Workingexperience of minimum 1 full life:cycle implementing Financials consolidation implementation on BPC or SEM:BCS or Group Reporting:Well versed in intercompany accounting, Consolidation and reporting.:Must have understanding of FICO processes covered or related to AR, AP, GL, AA, IO, CCA, Integration, tax processes etc.:Good understanding of the functional integration aspects with other SAP modules:Must have experience in S/4HANA implementations:Candidate should have excellent communication and presentation skills.:Ability to work well in/with teams and build long term customer relationships.:Certification in the Core area is a Plus.:Should be Travel ready and able to work with customers/teams across culturesMeet your teamYou will be part of the SAP S4 HANA DeliveryScale, Global Digital Finance which brings together all the SAP Finance related solutions and services , which includes solutions for GL/AP/AR, Asset Accounting, Controlling, Central Finance, Group Reporting, REFX,Treasury and Cash Management, Profitablity and Performance Management etc. We are a global team, supporting customers across the globe. The teams are spread across various countries, and this role is primarily based out of our India center in BangaloreBusinessProcessT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing

Consultant: SAP FICO and FSCM or TRM : Gurgaon:Cloud ERP

, gurgaon, IN

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat You'll Do:SAP consulting experience including customer facing implementations, roll outs and expert advisory assignments in S/4HANA environment.:Candidate would be expected to independently work as an expert in the financials consulting domain.:Ability to lead a team of consultants and underwrite solution delivery without escalations:Candidate would be expected to participate in customer workshops and manage scope and customer expectationsWhat you'll Bring:Professionally qualified Chartered Accountant/CMA/MBA Finance with 6+ years of SAP consulting experience in Finance and Controlling besides a good understanding of business processes obtained during previous stints with established corporate /industry/ audit firms /consulting firms.:Must have understanding of FICO processes covered or related to AR, AP, GL, AA, IO, CCA, Integration, tax processes etc.:Must have hands on experience in any ONE of the following areas of Financial Supply Chain Management (FSCM:Credit Management, Collections/Disputes), Cash Management (Cash Flows, Inhouse Cash) orTreasury and Risk management:Good understanding of the functional integration aspects with other SAP modules:Must have experience in S/4HANA green field implementations or conversions:Should have 2 or more, end to end Process Implementation cycles experience.:Candidate should have excellent communication and presentation skills.:Ability to work well in/with teams and build long term customer relationships.:Certification in the Core area:Should be Travel ready and able to work with customers/teams across culturesMeet your teamYou will be part of the SAP S4 HANA DeliveryScale, Global Digital Finance which brings together all the SAP Finance related solutions and services , which includes solutions for GL/AP/AR, Asset Accounting, Controlling, Central Finance, Group Reporting, REFX,Treasury and Cash Management, Profitablity and Performance Management etc. We are a global team, supporting customers across the globe. The teams are spread across various countries, and this role is primarily based out of our India center in GurgaonBusinessProcessT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately be

Customer Success Account Manager

Microsoft Games, Sydney, Any, Australia

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM

Digital Manufacturing PreSales Consultant

Siemens, Pune, Any

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. OverviewCan you build significant business relationships with customers and understand what a customer really needs? Do you understand how to build real value through software solutions in the area of Digital Manufacturing? If that's a yes, then you could be at the heart of our India Presales team! The role requires you to have an expertise in the Siemens Manufacturing Execution software capabilities for various industries, covering a wide area of solutions from our Digital Manufacturing portfolio. Presales are significant to our sales process - they are the people that bring our products to life. They spend time understanding what customers need and match their requirements with our products and offerings. Instrumental to a successful sales process, they show the powerful capabilities and opportunities with our industry leading technology. Your Responsibilities Act as the digitalization expert for digital manufacturing domain. This includes requirements collection, solution definition and implementation roadmap using Siemens portfolio for the entire transformation process. Conduct presentations and workshops on standard processes and latest trends in manufacturing digitalization. Conduct requirements gathering and solution definition workshops by interacting with different functional teams. Conduct factory assessment for IT-OT interfaces and touchpoints. Preparation of implementation roadmap for Industry 4.0 adoption. Preparation of case showcasing improvement in productivity, quality, and efficiency using latest technologies which are part of Industry 4.0. Deliver product demonstrations and POCs required in PreSales phase. Develop and update technical proposals. Assist implementation teams in defining scope of work. Your background Experience in manufacturing digitalization (>6 years). Strong experience in Presales or implementation roles for any commercial off-the-shelf MES/MOM platform. You feel comfortable in all levels in a company you talk to, project and department leaders as well as to the executives and C-Level. Proven understanding about practical use of MES systems and Industrial IoT systems. Expertise in areas such as manufacturing digitalization, automation and process analysis. Domain knowledge of manufacturing planning, manufacturing execution, quality management, maintenance management, in-plant logistics and manufacturing analytics. Strong analytical and systemic problem-solving skills with clear passion to develop and inspire changes. Proven leadership skills in areas of PreSales. Experience working with cross functional teams! Self-supporting, able to work without supervision, able to travel away for short periods. Proficient written and spoken English matched with excellent communication skills. Degree in Engineering Mechanical / Electronics / Electrical / Information Technology / Computer science or any relevant subject area. We are Siemens.A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.Transform the everyday#LI-PLM#LI-HybridSalary: . Date posted: 04/15/2024 08:42 PM

Customer Success Mgr, Canada Strategic Account Services

Amazon, Toronto, Ontario, Canada

BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM

Customer Success Manger (CSM) - ( Individual Contributor)

Boeing, Bangalore, Any

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

Salesforce Customer Success Manager

Salesforce, Mumbai, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM