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Vendor Consultant, AVS-NOP
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 1+ years of program or project management experience- Experience using data to influence business decisionsDESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers - sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor's business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor's needs at Amazon.• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in managing high priority queuesSalary: . Date posted: 03/29/2024 09:24 AM
Transportation Representative, AV
Amazon, Virtual, Any
BASIC QUALIFICATIONS - Bachelor's degree - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environmentDESCRIPTIONTOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals - Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.Responsibilities include, but are not limited to: • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. • Develop and/or understand performance metrics to assist with driving business results. • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment.A day in the lifeAbout the hiring groupJob responsibilitiesA day in the lifeAbout the hiring groupJob responsibilitiesWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONS - Logistics background and lean/six sigma training is a plus - Proficient in SQLSalary: . Date posted: 04/22/2024 10:46 PM
Vendor Consultant
Amazon, Bengaluru, KA, IN
DESCRIPTIONAmazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.Key job responsibilities• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.• Provide thought leadership around planning, roadmaps and execution.• Establish long term partnerships with key vendor partners for the group of vendors handled.• Support the launches of new programs, categories and features.• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 1+ years of program or project management experience- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts- Knowledge of visualization tools such as Tableau, Datazen, SSRS- Experience back office operations, escalation management and troubleshooting environments
Amazon Vendor Services Excellence Consultant (Advertising), AVS Experts
Amazon, Sydney, Any, Australia
BASIC QUALIFICATIONS- Experience defining and executing program requirementsDESCRIPTIONAmazon Vendor Services (AVS) is seeking an exceptional individual to join our newly formed Specialised Services team as an Excellence Consultant, focusing on Advertising. In this pivotal role, you will be responsible for building and executing a groundbreaking program that provides strategic guidance and support to Amazon's largest Retail vendors in their advertising efforts.As an Excellence Consultant, you will play a crucial role in bridging the gap between Amazon Retail and Amazon Advertising, ensuring our vendors receive the comprehensive support they need to maximize the value of their advertising investments. Your primary responsibilities will include:1. Program Development and Management:o Build and implement a new programmatic offering that provides dedicated advertising support to Amazon's top Retail vendors.o Develop and refine processes, methodologies, and tools to enhance vendor engagement and drive successful advertising strategies.o Collaborate with cross-functional teams to continuously improve the program's value proposition and expand its reach.2. Vendor Engagement and Strategic Support:o Conduct in-depth analyses of internal and external data to identify vendor pain points and opportunities related to advertising.o Engage with senior stakeholders at vendor organizations to understand their business objectives, marketing strategies, and advertising goals.o Develop tailored advertising plans and test-and-learn initiatives in partnership with vendors, leveraging Amazon Advertising solutions and best practices.o Facilitate regular progress reviews, workshops, and training sessions to upskill vendors on Amazon Advertising metrics, tools, and strategies.3. Cross-Functional Collaboration and Influence:o Foster strong relationships and collaborate with internal teams, including Amazon Advertising, Retail, and other relevant stakeholders.o Influence decision-makers and drive alignment on advertising initiatives, vendor prioritization, and resource allocation.o Act as a subject matter expert, providing insights and recommendations to support vendor success and drive increased advertising spend.To succeed in this role, you should have a strong analytical mindset, exceptional communication and stakeholder management skills, and a proven ability to navigate complex environments. Experience in advertising, marketing, or a related field is highly desirable, along with a deep understanding of Amazon's ecosystem and vendor relationships.Join our team and play a pivotal role in shaping a new era of vendor support at Amazon. Apply now and be part of an innovative program that drives vendor success and unlocks growth opportunities for Amazon Retail.___________________________________Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities - Analyse internal and external data to understand vendor defects and define joint action plans with the vendor - Facilitate regular progress reviews with vendors to create sustainable long-term results. - Cooperate and build trusting relationship across job functions and levels within the vendor's organization (e.g. Key Account Mgr, Marketing Manager, Advertising Manager, Finance Mgr, CEO, Customer Service Mgr). - Organise and run workshops with internal and external attendees to understand vendors' business objectives and demonstrate how Amazon can support these. Lead group discussions, process mapping, value stream mapping and brain storming sessions. - Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity). - Some traveling within AU is required for this roleAbout the teamAmazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Experts, a team providing specialized offerings for Amazon Retail vendors who are facing particular high value problems. This role will be seeking to build out the Experts team. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 10:18 PM