Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

Sustain - Security Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Security Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: Under limited direction, responsible for the design, configuration and installation of our security infrastructure, including firewalls, proxy servers and policies, and virtual private networks (VPN). Provides technical escalation, maintenance and upgrade guidance to various departments and users with regards to the security environment. Serves as a liaison with vendors and other third party providers. Operations under minimal supervision, with wide latitude for independent judgment while maintaining global best practices. Serves as a team leader and mentor to junior level engineers and network administrators. You will be responsible for: · Responsible for the implementation, testing and training of new communication projects and initiatives. · Performs the analysis, design and development of new security initiatives. · Responsible for integrating business systems and developing business cases within the corporate information technology environment. · Produces design documents, presentations and standards globally for TTEC (formerly TeleTech) data network · Capable of project managing complex technical projects, and communicating status to Customers. Desired Skills and Experience: · Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues. · In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X, and Check Point 12200, 21800 running Gaia R77.30 with plans to migrate to Gaia R80.10· In-depth knowledge and implementation skills of proxy technology to include WCCP, PAC Files, specifically utilizing the Cisco WSA series proxy platform.· In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization. · Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc. · Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video. · Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue · Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.) · BA/BS degree or equivalent experience · 3-5+ years of experience · As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus). · As some Security Engineer desired skills should be around policy, risk, assessments, and recommendations regarding technology in this related field. Course of studies should include CISSP as well as SANS certifications to complement. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sustain - Systems Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Systems Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you will be doing: The Systems Escalation Engineer will be responsible for the day to day support, administration and maintenance of Microsoft Windows Server-based technologies. This role requires in-depth knowledge of Windows Server 2008/12/16, Active Directory, Hyper-V, VBS and PowerShell scripting languages, LDAP, TCP/IP, NTP, DNS, IIS, DHCP, SNMP, SMTP and SSL/TLS. The individual must take ownership of maintenance activities, incident and problem management to meet or exceed established service level agreements. In this role, the administrator will interact with internal, customer, and third-party teams for troubleshooting of configuration, integration and deployment activities. You will be responsible for:Provide Tier-2 support for Windows based systems and services (Windows Server, Hyper-V, Active Directory, DNS, DHCP)Adhere to best practice security measures to protect the confidentiality, integrity and availability of customer dataConduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelinesDocument, schedule, conduct and test system changes in accordance with operational guidelinesAdministration of patch management through SCCMAdministration and support of Microsoft Exchange On-Prem and Online (O365)Desired Skills and Experience: Flexibility to work off-hours in support of a 24x7 business model5 years experience installing, configuring and maintaining Windows Server 2008/2012/2016 in both physical and virtual environments3+ years experience with SCCM 2007/2012 patch management and application deployment3+ years experience with Microsoft Exchange technologies (on-prem / O365). Cisco Ironport experience is a plus. BA/BS in CIS, related degree or equivalent experienceCurrent Microsoft Certified IT Professional or MCSAStrong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)Detailed understanding of advanced Windows services including: Remote Desktop Services, IIS, Clustering ServicesDemonstrated expertise in Active Directory administration and group policy managementUnderstanding of shared storage, replication, load balancing, and LAN/WAN technologiesUnderstanding of IT service management frameworks such as ITILUnderstanding of high availability and disaster recovery strategies Preferred Qualifications:Server Virtualization experience: VMware and Hyper-Microsoft Azure systems administration Experience in the following areas is a plus: Unix Servers Unix Servers – (AIX, HMC, PowerVM)Linux Servers – (CentOS, RedHat, Basic Administration, performance evaluation, Log review and extraction, Authentication, Xymon, NimSoft, ) SFTP/FTP services - (Administrate, access, logs, troubleshooting) Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sustain - Platform Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Platform Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: The Platform Escalation Engineer will configure, monitor, and maintain key Platform infrastructure systems in support of the overall organization. This position will be part of the Platform Engineering team within the IT Infrastructure Engineering department. This position will report to the Platform Engineering Supervisor. Job Responsibilities:Participate in on-call support rotation and expected to be available during mission critical situations.Create and maintain SOPs (standard operating procedures). Handoff SOPs and provide KT for Operations staff.Adhere to standardization guidelines and “as-built” specifications in support of the IT infrastructure.Follow Change Management procedures for all production level changes within the enterprise environment.Perform Root Cause Analysis (RCA).Monitor and maintain the storage, virtualization, and backup infrastructure systems.Receive and act on system alerts.Receive and act on escalations from Tier 0/1 Operations support team.Function as mentor to Operations team.Perform system implementation tasks as defined by Core Engineering team.Function as liaison between Engineering and Operations teams.Maintain infrastructure systems update cadence (firmware, patching, etc.)Desired Skills, experience, and certifications:Preference to candidates with certifications in any of the following enterprise systems: VMware, VMware Horizon, Commvault, Cisco UCS, NetApp.4-5 years’ experience in IT, demonstrating an increasing level of responsibility and technological acumen.2-3 years’ experience with VMware virtual server infrastructure administration and support in mid to large sized enterprise environments.2-3 years administering an enterprise-level data backup system such as Commvault Simpana.Prior experience with any of the following preferred:Cisco UCS, Dell, or other Intel-based server hardwareDisk storage systems such as NetApp and EMCCisco MDSVMware vRealize OperationsNetApp OnCommand InsightCloud platforms – Azure, AWSBasic Networking, Firewall, TCP/IP communicationsBasic SAN (storage area networking) fundamentalsStrong analytic and research skills.Strong interpersonal skills and willingness to operate in a team oriented environment.Strong understanding of Microsoft-based technologies, including Windows Server, Active Directory, SQL Server, etc.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sustain - Voice Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Voice Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Overview: Support and administration of the company's VoIP deployment, supporting applications and network hardware. This include Avaya ACD, ESS, CMS, AES, hardware setup & testing, voice gateways, Ribbon SBC, Ladder Reading and isolation. Requirements:5+ years’ experience with CMS (both emulator and supervisor and some Unix experience a plus)5+ years’ experience with PBX programming (vectors/VDNS)5+ years’ experience with AES servers 5+ years’ experience with a large scale VOIP network. (CLANs, AMS, Trunking, regions)5+ years’ experience with Avaya hardware. 5+ years SIP experience5+ years of experience working with VoIP engineeringIn-depth knowledge and support skills of next generation communications such as SIP-VoIP/Digital Voice.Experienced interfacing with vendors for new technology development and collaborationIn-depth knowledge of VoIP; experience with RIBBON Session Border Controllers, Cisco and Avaya VoIP Products.In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation operational support in a large enterprise organization.LAN/WAN protocols, application, design, configuration, and troubleshooting.Voice Codecs and transcoding Skills:Self-motivated and able to accomplish tasks without supervision.Excellent time management and ability to triage multiple, concurrent technical issuesCoordinate and schedule Change Management requirements for the Telecom Operations Team.Ability to understand, troubleshoot, and resolve complex problems through collection and analysis of system log data to determine Reason for outage.Make recommendations to Engineering Teams based on operational metrics.Facilitate service and escalation with third party providers including (equipment and carriers)Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issueAbility to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.) Education: BA or BS in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in telephony administrationExcellent written and spoken communications skillsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Principal Calabrio Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Principal Calabrio Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiencesAt TTEC, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. As a Principal Calabrio Engineer you will provide premier client support for call recording, workforce management, performance management and analytics solutions and services. The ideal candidate in this role will have prior external client facing skills with the ability to effectively mitigate, problem solve, perform issue resolution and provide timely communication and status updates to clients, service providers, and partners. They will track, document and work client issues using our Service Now ticketing and time tracking tool. The candidate will work as part of a project team but will provide the leadership on WFO tasks. What skills you will bring:5 to 8 years deployment, installation, support, administration, and troubleshooting experience with Calabrio.Previous experience with other WFO Solutions; Verint, Aspect, NICE.5 to 8 years support, administration, and troubleshooting experience with Cisco, Avaya, or Nortel agent desktop, IP-IVR, instant messaging, workforce management, and call recording solutions in a call center environment.Ability to work within a process driven escalation environment in order to meet SLA’S.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log AnalysisMulti-site configuration and hybrid of enterprise level IP and TDM environmentsITIL Framework awarenessKnowledge or experience with Cisco ICM / CVP Enterprise and Cisco IP Dialer Familiarity with Cisco Email Manager. Support experience preferred.Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.Familiarity with H.323, SIP and/or MGCP protocolsExcellent written and verbal communication skills to perform technical documentation and client communication.Familiarity with Microsoft office, Power Point, and VisioStrong client relationship skills working with enterprise level customersAbility to work in a delivery support environment that involves structured processes and timelinesCCNA desiredWho We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. #LI-BB2

Senior Verint Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior UCCE Escalation Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC is seeking a Cisco UCCE Senior Escalation Engineer to join our Technology Services team. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco contact center solutions. What you’ll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues. Ability to work in a delivery support environment that involves structured processes and timelinesExperience with a disciplined development methodology and release management processTelecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)Familiarity with Cisco Email Manager and Cisco Unity Architecture deployment, support, and administration preferred.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocolsMulti-site configuration and hybrid of enterprise level IP and TDM environments What skills you’ll need: 4+ years administration, troubleshooting and support experience with Cisco Unified Contact Center Enterprise applications. Integration and deployment experience with these applications is highly desirable.Cisco IP Dialer development and support experienceExperience with Cisco IP-IVR Application performing design, development, and support functions.Experience performing Cisco ICM scripting, design, deployment, administration, and troubleshooting.Experience with Cisco CVP Application design, development, administration and troubleshooting.Exposure with Cisco UCCE Solution Architecture and Integration.Experience with call recording solutions, Calabrio preferredMulti-site configuration and hybrid of enterprise level IP and TDM environmentsCisco Certifications (i.e., CCNA, CCDP, CCIE) preferredAbility to obtain US Security clearanceEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sustain - Network Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Network Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: Under direct supervision, responsible for the implementation of engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. Operates under direct supervision, with latitude for independent judgment. Serves as a team member of the network engineering team. Key responsibilities:Responsible for the implementation, testing and training of new communication projects and initiatives.Performs the analysis, design and development of new LAN/WAN initiatives.Responsible for integrating business systems within the corporate information technology environment. Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN. Provides support to the technical operations groups and Network Operations members.Implements new technologies in the areas of network resiliency, network convergence and speed, network monitoring and alertingComplies with policy and standards globally for Teletech data network Responsible for creating and maintaining documentation for all assigned Enterprise network designs. Capable of project managing technical projects, and communicating status to CustomersFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.Ability to work days, evenings, and weekends as required; 24x7 support.Exceptional documentation and communication skills.Other duties as assigned by managementRequirements: Working knowledge and implementation skills of Cisco’s Switching, Routing and Security products. Working knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products. Working knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.Working knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.Willingness to undertake self-study to rapidly advance knowledge of industry and company standards/directives. AA/AS degree or equivalent experience2-3 years of experienceWorking knowledge of LAN/WAN systems, networks, and applications Certifications: Network +, CCNA a plus or equivalent experience Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sr. Application Engineer (5:10 Years) for an on:demand Enterprise Performance Management Provider

, hyderabad, IN

We are looking for a " Sr. Application Engineer "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Provide service to SaaS/Cloud Services by providing proactive knowledge and acting as an escalation point for Service Operations. Resolve issues and incidents within SLA.Proactively work with vendors and providers on issues identified in products and chase issues until successful resolution. Timely resolution of issues within work streamIndependently implement approved medium and large scale projects that align towards service and departmental goals.Lead, coordinate, and manage all aspects of application design and implementation.Oversee the development, and implementation of service/application software solutionsParticipate in design of new application, and strategies.Manage relationships with counterparts including functional owners or work streamsLiaise with company's database, Network/Systems and NOC teams for prompt rectification of any problems or emergencies.Provide direction for the Network Operations team in support of application support.Coordinate and conduct training sessions for junior system administrator staff.Provide guidance and support to the enterprise; act as single point of contact Applications Operations related issues.Coordinate with network engineering to ensure availability, reliability, and scalability of applications to meet business demands.Recommend and execute modifications to application infrastructure in order to improve efficiency, reliability, and performance for application.Implement automation for Application deployments.Implement monitoring for Applications and Services.Keep current with related technologies and releases.Develop and execute test plans to check infrastructure and systems technical performance in relates to applications.Report on findings and make recommendations for improvement.Oversee new and existing applications, and software upgrades.Carry off:hours escalation as part of on:call rotation or an emergency with 10minutes of Response Time.Ensure completeness and quality of all deliverables.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery, acting as an escalation point for project team members to provide issue resolution.Document technology deployments by creating Standard Operating Procedures, training guides. Train coworkers and other members of Network Operations staff.REQUIREMENT:At least 5 years of experience supporting customer facing cloud service.At least 5 years of experience supporting 99.9 SLA service.At least 8 years of experience deploying .NET and Microsoft SQL based Releases.At least 5 years of experience with deploying release without service downtime.Experience in carrying on:call rotation duties with 10min of response time.Implement automation for Application deployments.Implement monitoring for Applications and Services.At least 3 years of experience with develop and execute test plans to check infrastructure and systems technical performance in relates to applications. Report on findings and make recommendations for improvement.At least 5 years of experience in overseeing new and existing applications, and software upgrades.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery.

Network Engineer

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Overview: We are in search of a talented and proactive Network Engineer to join our global Office Connectivity team. As a Network Engineer, you will be instrumental in the design, implementation, and maintenance of our organization's office networks worldwide. We are looking for someone with a strong technical background, problem-solving abilities, and a keen focus on optimizing and securing office networks on a global scale. Responsibilities: Participate in the design, implementation, and management of our organization's office network infrastructure globally, prioritizing high availability, reliability, and scalability. Collaborate closely with cross-functional teams to grasp business requirements and align network solutions with overarching organizational objectives. Configure and troubleshoot routers, switches, firewalls, and other network devices across various office locations to ensure optimal performance and security. Implement and maintain support for network protocols including BGP, OSPF, MPLS, IPSec, QoS, IPv6, SDWAN, and Multicast to cater to diverse office network needs. Utilize automation tools and scripting languages like Python and Ansible to streamline network processes and enhance operational efficiency across global offices. Monitor the performance of office networks, conduct regular audits, and implement necessary adjustments to optimize network resources and ensure consistent performance. Lead initiatives for network enhancement projects from inception to completion, ensuring adherence to quality standards and timely delivery across global offices. Provide tier 2 escalation support for LAN and WAN issues, collaborating effectively with vendors and other support teams as required to maintain network integrity globally. Develop and maintain comprehensive documentation of network configurations, standards, and procedures to facilitate knowledge sharing and ensure consistency across global office networks. Mentor and guide junior engineers within the team, fostering a collaborative environment that encourages knowledge exchange and skill development. Qualifications: Demonstrated experience as a Network Engineer in medium to large-scale enterprise environments, with a focus on supporting office networks globally. In-depth knowledge of routing and switching technologies, including Cisco Catalyst and Nexus platforms. Comprehensive knowledge of SD-WAN technologies, specific experience with Palo Alto Prisma SD-WAN preferred Working knowledge of AAA concepts including Cisco Identity Services Engine, EAP-TLS, MAB, TACACS, RADIUS. Cisco TrustSec experience is a plus Can demonstrate understanding of macro/micro segmentation concepts and practices Understanding of network security practices, with hands-on experience on platforms such as Palo Alto, ASA/Firepower firewalls. Proficiency in network automation using tools like Python, Ansible, and version control systems like git. Familiarity with network monitoring tools such as Thousand Eyes, LiveNX, New Relic, Wireshark, and iperf. Excellent communication skills and the ability to collaborate effectively with diverse teams across different geographical locations. Proven project management skills with a successful track record of leading network projects globally. Bachelor's degree in Computer Science or equivalent work experience. Industry certifications such as CCNP preferred. If you are passionate about leveraging network technologies to address complex challenges and thrive in a collaborative environment, we encourage you to apply for the Network Engineer position and contribute to shaping the future of our global network infrastructure. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/19/2024 03:20 PM