DESCRIPTIONThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The German Customer Support Associate acts as the primary interface between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Key job responsibilities* Provide prompt and efficient service to AbeBooks sellers by email and phone. * Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels. * Provide sales tax, VAT and compliance support to sellers. * Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution. * Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.A day in the life* B2 or above fluency in both written and verbal communication and German language * Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Experience in a technical support process for web enabled software products or services. * Strong prioritization and time management skills. About the teamAbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS* B2 or above fluency in both written and verbal communication and German language.* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Experience in a technical support process for web enabled software products or services. * Strong prioritization and time management skills. PREFERRED QUALIFICATIONS* Experience troubleshooting technical systems with customers. * Some knowledge of database tools. * Experience in training, coaching or mentoring. * Fluency in more than one language (German, Spanish, French or Italian)

Customer Support Associate - Spanish, AbeBooks

Amazon, Hyderabad, TS, IN

DESCRIPTIONThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The Spanish Customer Support Associate acts as the primary interface between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Key job responsibilities* Provide prompt and efficient service to AbeBooks sellers by email and phone. * Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels. * Provide sales tax, VAT and compliance support to sellers. * Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution. * Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.A day in the life* B2 or above fluency in both written and verbal communication and Spanish language * Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Experience in a technical support process for web enabled software products or services. * Strong prioritization and time management skills. About the teamAbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS* B2 or above fluency in both written and verbal communication and another supported language * Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Experience in a technical support process for web enabled software products or services. * Strong prioritization and time management skills. PREFERRED QUALIFICATIONS* Experience troubleshooting technical systems with customers. * Some knowledge of database tools. * Experience in training, coaching or mentoring. * Fluency in more than one language (German, Spanish, French or Italian)

Customer Support Associate-Italian, AbeBooks

Amazon, Hyderabad, TS, IN

DESCRIPTIONThe AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French. The Italian Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns.The successful candidate has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment.Key job responsibilities• Provide prompt and efficient service to AbeBooks buyers and sellers by email • Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution. • Escalate internal and external issues when necessary through the appropriate channels. • Actively seek solutions to simplify processes and improve the customer experienceA day in the life* B2 or above fluency in both written and verbal communication and Italian language * Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment. * Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Strong prioritization and time management skills. About the teamAbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS* B2 or above fluency in both written and verbal communication in English and Italian language * Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment. * Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers. * Strong prioritization and time management skills. PREFERRED QUALIFICATIONS* Experience troubleshooting with customers * Experience in training, coaching or mentoring * Fluency in more than one language (German, Spanish, French or Italian)

Support Engineer

Amazon, Hyderabad, TS, IN

DESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities and deliver high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilitiesThe SE role is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of AVTR, and on-time VAT filings for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.We are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

RPA Associate Support Developer

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role :The successful candidate will have a problem-solving mindset, high perceptivity, and thirst for knowledge. Your key responsibility will be working closely with business solving day-to-day maintenance issues and improving production processes. This service involves maintaining robotic environments with a focus on process-level issues. This means you will respond to tickets in our ticketing system, ensure the smooth operation of our customers' processes, perform deployments of processes to specific environments (where our RPA developers may not have access) and carry out environment-wide changes and updates. Considering your main priorities, you will take part in developing innovative solutions, creating components for the core development team. Your Role Accountabilities: Maintain efficient, reusable, and reliable workflows using UiPath & other automation technologies.Ensure the best possible performance, quality, and stability of workflows.Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.Work collaboratively with business process owners and other Robotics team members. Drive continuous improvement initiatives to enhance RPA processes, reduce manual interventions, and increase overall system efficiency. Maintain and improve reusable components. Guarantee that automations are running as expected and issues are addressed within SLAs. Easily recognizes system deficiencies and implements effective solutions. Qualifications & Experiences: Bachelor's degree in information technology, or a related field. Proven automation experience 1-3 years Understanding of RPA tools (UiPath, BluePrism, PowerAutomate, etc.) Knowledge of 1 programming language Problem-solving mindset and the ability to troubleshoot. Strong organizational skills with a keen attention to detail. Adaptability to a fast-paced and evolving technological landscape. Strong collaboration skills Fluent in English Not Required but preferred experience: UiPath certification How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/27/2024 12:02 PM

Business Intelligence Engineer, LMAQ

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with scripting language (e.g., Python, Java, or R)- Experience with descriptive and inferential statistics such as data distribution, measures of central tendencies, Hypothesis testing, correlation analysis etc.DESCRIPTIONWhen you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product" - Jeff Bezos Amazon.com's success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate's route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: - Effectively manage customer expectations and resolve conflicts that balance client and company needs. - Develop process to effectively maintain and disseminate project information to stakeholders.- Be successful in a delivery focused environment and determining the right processes to make the team successful.- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. - Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. - Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.- Serve as a role model for Amazon Leadership Principles inside and outside the organization- Actively seek to implement and distribute best practices across the operationWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of data modeling and data pipeline design- Experience with advanced analytics techniques such as regression, classification, text analytics etc.Salary: . Date posted: 04/02/2024 10:14 PM

Cloud Support Engineer (Networking)

Amazon, Hyderabad, Any

DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities* First and foremost this is a customer support role - in The Cloud.* On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.* Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.* Career development: We promote advancement opportunities across the organization to help you meet your career goals.* Training: We have training programs to help you develop the skills required to be successful in your role.* We hire people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.* Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.* As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.A day in the lifeEvery day will bring new and exciting challenges on the job while you:* Learn and use ground breaking technologies.* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.* Interact with leading engineers around the world.* Partner with AWS teams to help reproduce and resolve customer issues.* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.* Drive customer communication during critical events.* Drive projects that improve support-related processes and our customers' technical support experience.* Write tutorials, how-to videos, and other technical articles for the developer community.* Work on critical, highly complex customer problems that may span multiple AWS servicesWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of technical support experience- • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- • Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)- • Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)- • Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)- • Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- • Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)- • Experience in monitoring IT services and good command of associated technologiesPREFERRED QUALIFICATIONS- • Experience configuring virtual server environments.- • Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- • Experience managing full application stacks from the OS up through custom applications- • Experience configuring software-based Load Balancing solutions.- • Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- • Good understanding of security best practices.- • Good understanding of distributed computing environments and methodologiesSalary: . Date posted: 04/04/2024 09:34 AM

IT Application Engineer - FinTech, Close System

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS1. Candidates must have a Bachelor in Computer Science Engineering or related field.2. Excellent problem solving skills.3. Interact with business customers to understand and document their business processes and requirements.Perform gap analysis to determine our e-Business suite's system configuration and development changes.4. Design and implement system modifications.5. Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.6. Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.7. Code, Design and implement modifications.DESCRIPTIONAmazon's Finance Technology team operates software platforms that are among the largest in the world by volume and complexity. We interact upstream with all of Amazon's businesses globally and the majority of our projects are cross-functional. Much of our work enables Amazon's new market or business model launches and happens as part of these enterprise programs. We partner integrally with the CFO organization worldwide, including the central finance functions and line of business leadership.Key job responsibilitiesFinance Technology team is looking for a Developer to play a key role operating and enhancing the applications used in Fixed Assets and Project Accounting processes. This position will be responsible for leading the support and operation of modules within the e-Business suite. Core activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon.com's growing global business.A day in the lifeCore activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon.com's growing global business.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSA strong functional and technical knowledge of Oracle e-Business suite in a multi-organization and multi-set of books environment.Four years experience working with Oracle Financials with four years focused on extending and/or supporting General Ledger, Procurement, Payables, iExpenses, Receivables, Cash Management, Fixed Assets.Strong technical knowledge of the underlying tables, integration points and technology processes are critical to success in this role.Ability to work independently with limited general supervision.Must have very strong analytical skills with the ability to translate business requirements into technical specifications with an emphasis toward highly available and scalable global solutions.Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical.Root cause analysis and complex problem solving skills are important.Salary: . Date posted: 04/04/2024 09:26 AM

Support Engineer

Amazon, Hyderabad, Any

DESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilitiesThe SE role in the EPR Pay-on-behalf team is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports, and on-time EPR Remit declarations for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.We are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/10/2024 10:16 PM

Support Ops contractual, Support Operations

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS• Bachelor's Degree • Experience with Microsoft Office, including Outlook, Word, and Excel • Exceptional analytical, logical and data gathering skills• Excellent communication and comprehension skills• Excellent problem solving skillsDESCRIPTIONAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Hyderabad. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers' product the same day anywhere in the world.Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..Key job responsibilitiesResponsibilities include:• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).• Achieving weekly productivity and quality targets.A day in the lifeConsistently improving Seller experienceAbout the teamMission - To mitigate business risk while driving an excellent customer experienceWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Experience in a production environment and proven track record of achieving productivity and quality targets. • Previous experience in a contact center environment. • Experience in problem solving, including the ability to recognize non-obvious patterns • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines. • Ability to maintain high levels of confidentiality and data security standards. • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment. • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations. • Clear oral and written communication skills. • Experience with fraud or risk investigations. • Experience in payments & banking domain. • Demonstrated positive, results oriented attitude. • Excellent team player capable of learning and sharing knowledge in a team environment.Salary: . Date posted: 04/12/2024 09:06 AM