To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

Technical Support Engineer

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:14 PM

Service Delivery - Team Leader

JPMorgan Chase, Hyderabad, Any

Job SummaryIn this role you will partner with other lines of business and offshore partners providing oversight and support of daily production, with an overall focus on accurate and timely delivery of daily Net Asset Values. You will work closely with global business partners and must be diligent, inquisitive and logistical when approaching daily oversight of the Net Asset Value production workflow.Job Responsibilities Produce accurate and timely Net Asset Values and assist management and global business partners with relevant inquiries Ensure global business partners meet agreed upon processing deadlines Partner with Client Service to resolve client inquiries as needed Follow all established procedures and controls towards goal of 100% accuracy and timeliness Assist on ad-hoc projects as needed Identify operational efficiencies and areas for improvement to reduce risk and become more efficient Develop a thorough knowledge of your client and the overall daily NAV production workflowRequired capabilities, qualifications and skills Minimum of one-year experience in fund accounting Should have strong knowledge and understanding of Fund Accounting operations across various functions such as NAV Validation, Income and Corporate action processing, Expenses, CapStock, Trades, Derivatives etc. Have experience in at least one of these domains. Result oriented and highly enthusiastic to learn new processes. Being open to challenge status quo and able to effectively handle internal and external escalations. Attention to detail in review of documents and analytical review capabilities in relation to Fund Accounting numbers & reporting Be able to implement change, seek efficiencies and manage initiatives along with daily workload.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/02/2024 10:26 PM

Lead DevOps Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Lead DevOps Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. As part of our Product Engineering organization, you will be a valuable member of our Humanify Product Engineering group as a Lead DevOps Engineer. You will work directly with the development team to support several TTEC Digital product projects. What you'll be doin: * Influence selection and adoption of latest DevOps technologies (CI/CD pipelines) * Work as a dedicated DevOps Engineer for various product projects * Streamline automation into all aspects of a software lifecycle * Conduct and automate systems tests for security, performance, and availability * Implement automation tools and frameworks * Troubleshoot production issues and coordinate with the development team to streamline code deployment * What skills you will bring: * 7 years of experience developing or supporting SaaS or PaaS products * 3 years of hands on DevOps experience or equivalent software-engineering * Strong background in Linux/Unix administration * Ability to use a wide variety of cloud services (experience with AWS is required) * Strong experience with Kubernetes and Docker * CI/CD pipeline automation (experience with Jenkins required) * A working understanding of programming and script (bash/perl/python/js) * Knowledge of best practices and IT operations in an always-up, always-available service * Good understanding of software development lifecycle (Agile/Scrum experience a plus). * Experience with automation/configuration management using either Puppet, Chef or an equivalent. * Experience with IaaS using tools like Terraform or similar * Excellent logic, problem-solving, and troubleshooting skills. * Experience deploying and managing Wildfly, Tomcat, Jetty, Apache or Nginx deployments a plus * Excellent verbal and written communication skills. * Flexibility to handle demands of a rapidly growing and changing workplace. * Systems Engineering and Performance is a plus * BS or MS in CS/IS or related degree or equivalent experience. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

SOA Senior Engineer

TTEC, Andhra Pradesh, Hyderabad

Under minimal supervision the SOA Senior Engineer is responsible to maintain standards in software solutions design, development,automated testing, and fault tolerance. Engineers are expected to provideproficient execution in basic software architecture, large scale data store,cloud-based design/implementation and ensure all products are capable of necessaryscalability. Engineers are expected to demonstrate significant domain expertisewith assigned applications as well adaptable design for new solutions and productsas necessary. Engineers will functionas reliable contributors and consultants on all development projects. Engineers will be expected to provideanalytical advice in identifying new solutions and opportunities in the ITspace to ensure our clients and our company can meet objectives. The role is expected to be collaborative and strictlyadhere to software development life cycle standards. Duties and ResponsibilitiesMeetwith business stakeholders and other technical team members to gather, analyze andtranslate devlopment requirements.Participate and take lead in the discovery,planning and implementation of projects and/or issues. Meet with business partners to understandclient needs and make recommendations for technical solutions.Application Support and Development: Implement amyriad of application functionality with standard 3rd party andproprietary tools based on provided design. Works to create creative solutions that directly address underlyingbusiness and technical needs. Works withother team members to ensure a functional code base and application stack. Documenting all changes made to code and foreffectively articulating the changes and maintaining a technicalrepository. Also responsible forproviding feedback on documentation standards for the department. This position has the responsibility of completingprojects and estimates and/or resolving issues within stated SLA and escalatingwhen appropriate.Job RequirementsBSin Computer Science, Business or equivalent work experienceOracle BPEL DevelopmentexperienceOracle SOA / FMW TechnicalAdministrationSOA Experience with goodunderstanding of Service Component Architecture and core SOA Design patternOracle experienceDemonstrated ability tobuild automated unit/integration tests to prove health/quality of codeProficient introubleshooting and debuggingProven experiencedeveloping software that performs well under loadIntermediateexperience implementing business-to-business integration leveraging EDI and XMLEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Kronos Senior Engineer

TTEC, Andhra Pradesh, Hyderabad

TTEC, is seeking a Kronos Developer to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!What you’ll be doing:* Meet with business partners to understand client needs and make recommendations for technical solutions to time keeping practices.* Participate in the discovery, planning and implementation of projects and/or large issue resolution.* Maintain, document and support Kronos operational functions.* Responsible for all System Integration and Regression Testing during Kronos systems upgrades and enhancements.* Work with a diverse customer base of internal clients across multiple countries to develop processes and solutions that increase and enhance productivity.* Use Workforce Integration Manager (WIM) functionality to import/export and automate tasks* Develop with an understanding of implication of performance, security and best practices for coding and code structure* Collaborate with HRMS Development team and Kronos Team to achieve precise functional requirements during design and development project phases.* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular access audits and security compliance processes.* Escalate to vendor for defect and incident resolution as required.* Attain quarterly and annual objectives assigned by management.What skills you’ll need:* B.S. Computer Science, Software Engineering, MIS or equivalent work experience* 2-5 years of experience as a Kronos Developer* Strong verbal and written skills* Strong analytical and problem-solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* Experience with Oracle database operations* Multiple languages are a plusRequired Knowledge:* Kronos versions 6 and 8* Pay Policies (across multiple countries)* Workforce Integration Manager (WIM)* Biometric time clocks* Enterprise Archival system* Labor Levels* Hyperfind queries and GeniesWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Systems Software Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Software Systems Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Responsible for working in a high level of technical complexity. Under moderate supervision, this position worksprimarily designing, coding, testing, implementing, and documenting complexapplication programs. This position has the ability to identify areas ofweaknesses in business issues and offer technical solutions. Also develops, analyzes,and resolves complex user requests. Aidsgroup in resolution of large issues and resolves medium to large sizedissues. Duties and Responsibilities:Create and modify programs to maintain and/or enhancecurrent business operations using current Change Procedures. This position is responsible for documentingall changes made to code and for effectively articulating the changes andmaintaining a technical repository. Alsoresponsible for providing feedback on documentation standards for thedepartment.Responsible for completing projects andestimates and/or resolving issues within stated SLA. Needs to be able to resolve problems in atimely manner, document the resolution, and escalate when appropriate.Participate in the discovery, planning andimplementation of projects and/or issues. Meet with business partners to understand client needs and makerecommendations for technical solutions. All written and verbal communication needs to be conducted in a timelyand professional manner.Job Specifications:BA/BS in computer related field, or equivalentexperience or computer certifications2+ years of technical experience in product developmentand support.Basic programming language training and skillsin one or more of the following areas:ASP.Net, VP.Net, C#, AJAX, SOAP, plus XML, SQL,HTML5, HTML/JavaScript, JQuery, IIS, CSS, and Web ServiceGood UI/UX skillsBasic to Mid English verbal, written andinterpersonal skills required.Understanding of use of web services/RestAPIsand one or more standard software development practices in one or morecomputing environments desired.Technical skills for unit software testing.Basic communication and presentation skills.Innovative individual who would seek to improveall activities undertaken.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Senior Systems Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Systems Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: The Senior Systems Engineer will be primarily responsible for design, build, deployment and maintenance of Microsoft infrastructure and virtualization technologies. The individual must take ownership of incident and problem management to meet or exceed established service level agreements. The individual must interact with internal, customer, and third-party teams for configuration, integration and deployment activities. What you’ll bring to us: Provide design, engineering, and technical expertise regarding integration of new and existing technology into IT systems architectureEngineer cost effective and functionally best practice focused Windows server based solutionsInterface with internal, customer, and third-party teams for configuration, integration and deployment activities and projectsProvide Tier-3 support for all Windows based systems and services (Exchange, Skype for Business, SharePoint, AD, DNS, DHCP)Design and develop support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routinesConsolidate and aggregate data from disparate systems to provide infrastructure intelligence that proactively addresses infrastructure capacity and utilization concerns What skills you’ll need: BA/BS in CS/IS or related degree or equivalent experience4 or more years of expertise installing, configuring and maintaining Windows Server 2003/2008/2012, VMware vSphere and MS Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco4 or more years experience supporting Microsoft Exchange Server and Lync/Skype for Business in a multi-domain, enterprise environmentCurrent Microsoft Certified IT Professional or MCSEStrong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)Detailed understanding of advanced Windows Services including: Remote Desktop Services, IIS, DNS, DHCPEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Principal Calabrio Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Principal Calabrio Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiencesAt TTEC, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. As a Principal Calabrio Engineer you will provide premier client support for call recording, workforce management, performance management and analytics solutions and services. The ideal candidate in this role will have prior external client facing skills with the ability to effectively mitigate, problem solve, perform issue resolution and provide timely communication and status updates to clients, service providers, and partners. They will track, document and work client issues using our Service Now ticketing and time tracking tool. The candidate will work as part of a project team but will provide the leadership on WFO tasks. What skills you will bring:5 to 8 years deployment, installation, support, administration, and troubleshooting experience with Calabrio.Previous experience with other WFO Solutions; Verint, Aspect, NICE.5 to 8 years support, administration, and troubleshooting experience with Cisco, Avaya, or Nortel agent desktop, IP-IVR, instant messaging, workforce management, and call recording solutions in a call center environment.Ability to work within a process driven escalation environment in order to meet SLA’S.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log AnalysisMulti-site configuration and hybrid of enterprise level IP and TDM environmentsITIL Framework awarenessKnowledge or experience with Cisco ICM / CVP Enterprise and Cisco IP Dialer Familiarity with Cisco Email Manager. Support experience preferred.Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.Familiarity with H.323, SIP and/or MGCP protocolsExcellent written and verbal communication skills to perform technical documentation and client communication.Familiarity with Microsoft office, Power Point, and VisioStrong client relationship skills working with enterprise level customersAbility to work in a delivery support environment that involves structured processes and timelinesCCNA desiredWho We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. #LI-BB2

Cloud Support Engineer (Developer & Mobile Services)

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in AWS, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success. Key job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 04/04/2024 09:32 AM