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Ip Telephony Engineer Salary in Hyderabad - PayScale
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Sustain - Voice Escalation Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Voice Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Overview: Support and administration of the company's VoIP deployment, supporting applications and network hardware. This include Avaya ACD, ESS, CMS, AES, hardware setup & testing, voice gateways, Ribbon SBC, Ladder Reading and isolation. Requirements:5+ years’ experience with CMS (both emulator and supervisor and some Unix experience a plus)5+ years’ experience with PBX programming (vectors/VDNS)5+ years’ experience with AES servers 5+ years’ experience with a large scale VOIP network. (CLANs, AMS, Trunking, regions)5+ years’ experience with Avaya hardware. 5+ years SIP experience5+ years of experience working with VoIP engineeringIn-depth knowledge and support skills of next generation communications such as SIP-VoIP/Digital Voice.Experienced interfacing with vendors for new technology development and collaborationIn-depth knowledge of VoIP; experience with RIBBON Session Border Controllers, Cisco and Avaya VoIP Products.In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation operational support in a large enterprise organization.LAN/WAN protocols, application, design, configuration, and troubleshooting.Voice Codecs and transcoding Skills:Self-motivated and able to accomplish tasks without supervision.Excellent time management and ability to triage multiple, concurrent technical issuesCoordinate and schedule Change Management requirements for the Telecom Operations Team.Ability to understand, troubleshoot, and resolve complex problems through collection and analysis of system log data to determine Reason for outage.Make recommendations to Engineering Teams based on operational metrics.Facilitate service and escalation with third party providers including (equipment and carriers)Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issueAbility to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.) Education: BA or BS in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in telephony administrationExcellent written and spoken communications skillsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.