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Product Support Senior Engineer - Secureworks - INDIA
, Hyderabad, Telangana
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula
Data Quality operations engineer
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Data Quality operations engineer to join our team in Hyderabad, Telangana (IN:TG), India (IN).We are seeking a highly skilled and detail:oriented individual to join our team as a CMDB Data Quality operations engineer.In this role, you will be responsible for working with our Compute, Storage and Network teams helping to manage and maintain the Configuration Management Database (CMDB) to ensure accurate and up:to:date information on all business:critical assets.WHAT YOU'LL DO:: Youll provide technical support and assistance around CMDB Management Processes and Tools to infrastructure and operations teams around across the globe.: Manage and maintain the CMDB in accordance with ITIL best practices and ensure accurate tracking of configuration items and their relationships.: Ensure accurate and complete data entry of all assets and configuration item: Identify and resolve any data discrepancies or inconsistencies within the CMDB: Coordinate with various teams to gather asset information and update the CMDB accordingly: Conduct regular audits to verify accuracy and completeness of CMDB data: Develop and implement processes for ongoing data maintenance and improvement: Provide support and training to end:users on CMDB:related processes and proceduresTO SUCCEED IN THIS ROLE:: Broad knowledge of IT infrastructure components: Knowledge of the IT Operations Management (ITOM) suite of capabilities, to include Discovery, CMDB, Event Management, Service Mapping, etc.: Familiarity with IT Service Management toolsets like ServiceNow, including its CMDB module Discovery and other integration related to CMDB population.: Understanding of SNMP, SSH, and WMI based discovery and authentication protocols.: Hands:on experience in troubleshooting ServiceNow Discovery, CMDB, and IT Asset Management.: Proficiency in ITIL Service Lifecycle Management, armed with ITIL v3/v4 certification.: Excellent attention to detail and strong analytical skills: Proficiency in data analysis and problem:solving: Ability to work collaboratively with cross:functional teams: Strong communication skills, both written and verbal About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Testing Tools Engineer
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Testing tools Engineers oversee the installation and maintenance of software applications to streamline business operations. Their duties include optimizing software application performance, installing updates, and performing debugging procedures Your Role Accountabilities: Providing Testing software application support to other technical teams across the organizationPerforming analyses on testing application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the testing software vendors, internal users, and clients to improve application performance.Managing code migration across environments to ensure continued and synchronized functionality.Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.Keeping a record of configuration changes and scheduling application updates.Documenting processes and monitoring application performance metrics.Essential5 to 8 years of experience as a testing application support engineer in a related field.Advanced knowledge of testing toolsAbility to manage code migration, document configuration changes, and monitor performance.Exceptional ability to provide support to internal teams.Advanced proficiency in determining the causes of application errors and repairing them.Ability to keep up with innovation in application design.Exceptional communication skills.DesirableA bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/29/2024 08:33 AM
Digital Engineering Lead Engineer
, hyderabad, hyderabad district, IN
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Senior Lead Engineer to join our team in Hyderabad, Telangana, India.Ability to understand functional design/requirements documents and provide scalable solutions for the same:Should be able to troubleshoot with optimum debugging skills:Should be able to take responsibility for the quality of work produced.:Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract:Providing progress and status reports at regular intervals to the client or the Apisero/NTT leadership:Should be flexible to work in multiple shifts and on call support.:Should be flexible to learn new technologies:Should be able to perform SFDC customizations including but not limited to Workflow, Validation Rules, Process Builders, Approval Processes, Flows.:Ability to debug Security, Data and Sharing Model issues:Ability to integrate to and fro external using REST/Soap implementations:Capable of performing reviews of the work done by team members.:Strong written and verbal communication skills:Excellent problem solving and multitasking skills:At least 5 years and above of solid Salesforce development experience:Proposing process improvement by surfacing functions and/or processes which receive high volume of maintenance calls to propose how these functions can be fine:tuned and/or redesigned to serve the client's needs better:Having at least 1+ year in Integrations:Experience in any of the clouds: Sales, Service, Marketing and community.:Should possess expertise in some of the managed packages like Apttus, Xactly preferred.:Should be responsible for the client stand:up schedules, leading the call, or being a first officer in the call.:Should be responsible for responding to the client emails on priority be it an issue or other ask.:Sometimes responsible for WSRs.:Responsible for solution review, leading a team, providing solutions.:Responsible for Release Managerial work and Technical Documentation.:Experience into niche technologies like Financial Service Cloud (FSC), CPQ, Billing, Einstein Analytics, Field Service Lightning(FSL), Vlocity ogies are preferred .:Willing to work from 10pm to 7am shift for at least two weeks in a month.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Airflow and Sage Maker Engineer
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Airflow and Sage Maker Engineer to join our team in Hyderabad, Telangana (IN:TG), India (IN).Requirements :- Must have 4+ years in Airflow and Sage Maker- One other programming skills i.e. Java / Python / NodeJS - Knowledge about cloud computing- Database knowledge- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and troubleshoot basic technical issues- Ready to work in support project and night shiftsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Kronos Senior Engineer
TTEC, Andhra Pradesh, Hyderabad
TTEC, is seeking a Kronos Developer to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!What you’ll be doing:* Meet with business partners to understand client needs and make recommendations for technical solutions to time keeping practices.* Participate in the discovery, planning and implementation of projects and/or large issue resolution.* Maintain, document and support Kronos operational functions.* Responsible for all System Integration and Regression Testing during Kronos systems upgrades and enhancements.* Work with a diverse customer base of internal clients across multiple countries to develop processes and solutions that increase and enhance productivity.* Use Workforce Integration Manager (WIM) functionality to import/export and automate tasks* Develop with an understanding of implication of performance, security and best practices for coding and code structure* Collaborate with HRMS Development team and Kronos Team to achieve precise functional requirements during design and development project phases.* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular access audits and security compliance processes.* Escalate to vendor for defect and incident resolution as required.* Attain quarterly and annual objectives assigned by management.What skills you’ll need:* B.S. Computer Science, Software Engineering, MIS or equivalent work experience* 2-5 years of experience as a Kronos Developer* Strong verbal and written skills* Strong analytical and problem-solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* Experience with Oracle database operations* Multiple languages are a plusRequired Knowledge:* Kronos versions 6 and 8* Pay Policies (across multiple countries)* Workforce Integration Manager (WIM)* Biometric time clocks* Enterprise Archival system* Labor Levels* Hyperfind queries and GeniesWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Principal Calabrio Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Principal Calabrio Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiencesAt TTEC, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. As a Principal Calabrio Engineer you will provide premier client support for call recording, workforce management, performance management and analytics solutions and services. The ideal candidate in this role will have prior external client facing skills with the ability to effectively mitigate, problem solve, perform issue resolution and provide timely communication and status updates to clients, service providers, and partners. They will track, document and work client issues using our Service Now ticketing and time tracking tool. The candidate will work as part of a project team but will provide the leadership on WFO tasks. What skills you will bring:5 to 8 years deployment, installation, support, administration, and troubleshooting experience with Calabrio.Previous experience with other WFO Solutions; Verint, Aspect, NICE.5 to 8 years support, administration, and troubleshooting experience with Cisco, Avaya, or Nortel agent desktop, IP-IVR, instant messaging, workforce management, and call recording solutions in a call center environment.Ability to work within a process driven escalation environment in order to meet SLA’S.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log AnalysisMulti-site configuration and hybrid of enterprise level IP and TDM environmentsITIL Framework awarenessKnowledge or experience with Cisco ICM / CVP Enterprise and Cisco IP Dialer Familiarity with Cisco Email Manager. Support experience preferred.Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.Familiarity with H.323, SIP and/or MGCP protocolsExcellent written and verbal communication skills to perform technical documentation and client communication.Familiarity with Microsoft office, Power Point, and VisioStrong client relationship skills working with enterprise level customersAbility to work in a delivery support environment that involves structured processes and timelinesCCNA desiredWho We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. #LI-BB2
Manager, Salesforce Technical Consulting - Health & Insurance Industry
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM
IT Application Engineer II, ATEAM Technology Agile Automation Team
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS•Degree in computer science, finance, accounting or related field •5-7 years of IT experience in Alteryx development, design, operations and support teams in finance/accounting fields •Experience working in a fast paced environment similar to a high tech start-up with responsibility for leading direct reports and influencing teams in a matrixed environment •Provide technical contribution during solution, design, and architectural discussions; find and research ways to utilize the Alteryx tool to gain efficiency, productivity and scale. • Partner with other developers, architects and QA engineers to design and build enterprise-ready Alteryx solutions. • Maintains highest standards for automation project delivery, including comprehensive work intake management, portfolio prioritization, resource planning and customer/ stakeholder alignment •Maintains knowledge base of current best practices for accounting processes, accounting applications and the financial reporting architecture and design •Synthesize business requirements with technology capabilities • Maintains highest levels of customer focus and results delivery • Dives deep, stay connected to details and permanently resolves issues • Works to improve interpersonal, written and oral communication skills • Experience in AWS Services like EC2, S3 and Lambda Functions •Alteryx Core Certification is an added qualification.DESCRIPTION Amazon is a fast paced, dynamic, high-tech Company based in Seattle. Amazon's finance team is searching for a bar-raising IT Application Engineer who consistently exceed expectations, who thrive in a challenging workplace, and who can actively contribute to our talented team. The Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, internal control, inter-company, and transfer pricing activities and also supports new business launches globally in the consumer products, digital initiatives, merchant, operations, logistics, payments, and cloud computing lines of business. The Agile Automation team responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launching a A3P3 [Accounting Agile Automation by Python Pandas Program] program that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros that involves large data sets as part of their business operational process. The IT Application Engineer is an individual contributor who is responsible to work on developing the automation of accounting business processes using the Python programming language The IT Application Engineer owns the technical design documentation, data security, build automation and operational support for the entire automation portfolio. The individual must work collaboratively with A3P3 Program leadership, process optimization specialists, accounting process owners, subject matter experts and target system owners to meet our highest standards for quality and timely delivery of automation build and support services. The role focuses on long-term business technology objectives and targeted business outcomes by clarifying automation technology capabilities, assessing and mitigating security risks, ensuring platform scale, availability and stability, involve in automation development cycles and providing best-in-class support services. Additional responsibilities include internal control design, working with internal InfoSec and Fin-Sec team and implementation to ensure compliance with Sarbanes-Oxley (SOX). We require a candidate who has held similar positions in larger public companies or who has held similar position with a Big 4 consulting firm serving Fortune 500 clients for two or more years. Successful candidates will have the equivalent of 2+ years of professional experience implementing and supporting Python solutions. This Person has 5-7 years of experience in Data Analytics, ETL Development, Reporting, Data Integration, Process Automation and Operations Delivery.Key job responsibilitiesTroubleshoot and fix Alteryx workflow issues developed by RACs•Provide Alteryx trainings and attend office hours to support RACs•Alteryx Server Installation in EC2 machines across all the Environments.•Redshift cluster creation with IGW and handled Redshift Database schema design for Alteryx.•On-board and Integrate Redshift cluster with Datanet jobs•Promote developed workflows to Alteryx Server and schedule Alteryx workflows in EC2 machines based on the requirement.•Handle Alteryx user permissions in the server.•AWS Secrets Manager Integration with Alteryx.•Extracted data to Alteryx from different sources like Database (Redshift, OFA), Datanet, SharePoint, Shared folder and S3.•Proactively keeping the Alteryx server running with minimal service failure through the diagnosis of logs, database, and disk space utilization from interactive tools.•Schedule Alteryx workflows on the server and monitor Alteryx server performance•Build data analytical automation using Alteryx service, workflow execution and Alteryx connect platform across Dev/UAT/ Prod environments•Proficient in building Alteryx Workflows in Alteryx designer and integrating to Alteryx Server•Migrate the Alteryx workflows from Dev to test, UAT and prod servers using CLI and Alteryx workflow migration methodologyAbout the teamThe Agile Automation team is part of global accounting organization that supports Amazon's financial reporting, inter-company, and transfer pricing activities . The Agile Automation team is responsible to reduce the amount of time accountants spend performing repetitive manual data manipulation, report creation, journal preparation, etc. Agile Automation team is launched an automation program for Alteryx a third-party application that will greatly benefit the multiple accounting teams across the globe to automate the repetitive manual activities such as performing aggregations, reconciliation, calculations, lookups, and pivot tables using the excel formulas or macros.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Bachelor's of Engineering with technology/finance/accounting background preferred • Experience in building the Data Analytical platforms by using Alteryx • Experience with AWS Technologies and Services • ERP General Ledger and Reporting experience with one or more Fortune 500 companies • Basic working knowledge in accounting/finance/taxSalary: . Date posted: 04/16/2024 09:29 AM
Sr. Principal Software Engineer, Shipping Tech & Services
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS• 10+ years of professional software development experience• 8+ years of programming experience with at least one modern language such as Java, C++• 8+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systemsDESCRIPTIONAmazon Shipping is our externalized business providing small parcel transportation services to sellers and shippers. Amazon Shipping leverages many of the above foundational systems together with operations capabilities to pick up packages from shipper warehouses and inject them into the AFN outbound transportation network to provide an end-to-end parcel delivery product we can sell. The Sr. PE in this space will develop deep understanding of Amazon's end-to-end fulfilment and transportation operations in order to support small-parcel transportation for all Amazon marketplaces, its subsidiaries, merchants and off-Amazon shippers. This role will need to understand not only how a large set of technical services within Carrier Integration Services (CIS) and Amazon Shipping work together, but also how they interface and enable the adjacent functions, capabilities and programs across First Mile, Middle Mile and Last Mile as we transition to being an end-to-end carrier. The Sr. PE will establish the strategy and execution plan to achieve convergence of multiple legacy systems in the carrier space, gracefully manage this transition while both legacy and new systems coexist in production, and strike the right balance between feature velocity and not blocking business launches yet also avoiding accrual of technical debt and throwaway work. To do this effectively requires setting a strategy that provides value in both the near and long-term, and aligning 5 to 6 VP stakeholders on the vision and plan. The Sr. PE must possess a broad and deep understanding of the transportation architecture and operations, and create scalable solutions to support heterogeneous functions at scale, such as FC package labeling and sorting, sort center processing, line haul, air and last mile delivery as well as an ever-growing number of programs (e.g., Sub-Same Day, AmazonDay, Roar, Pharmacy) and advanced capabilities (disruption management, replanning, problem solve, Redirect to Locker). The Sr. PE will need to understand not just the technical and product capabilities but the nuances of the businesses they are supporting, and helps to understand and balance conflicting stakeholder objectives, while simultaneously building trust and demonstrating empathy with their customers' needsKey job responsibilities1. You lead the definition, design, architecture quality, implementation, and delivery of the most advanced, most difficult, most cross-cutting, and/or most ambiguous challenges spanning across ATS. You may own one or more critical components.2. You ensure that the teams within ATS and teams in related organizations are aligned to a coherent technical vision and delivering systems that fit well together.3. You exert influence over multiple teams, increasing their productivity and effectiveness. You hold peers and teams to a high bar.4. You are considered to be an authority on technical issues by both the technical and business community and are frequently consulted for making difficult trade-off decisions. You are respected for your technical expertise and have credibility with others based on your accomplishments. You drive awareness about the impact and consequences of technical decisions on the business.5. You relentlessly simplify. You demonstrate significant innovation, creativity, and judgement when solving challenging problems.6. You identify future skills needed across your organization and advocate for the development and/or acquisition of those skills to senior leaders. You scout top talent and recruit them to Amazon.7. You actively mentor senior and Principal engineers. You develop and institutionalize best practicesWe are open to hiring candidates to work out of one of the following locations:Bangalore, IND | Bangalore, KA, IND | Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Advanced degree in Computer Science or a related field• 2+ years hands-on experience as a senior Principal Engineer leading multiple software engineering • Experience shipping successful large-scale supply chain projects• Experience partnering with Research Science or Machine Learning experts to drive optimizations using the latest techniques.Salary: . Date posted: 04/16/2024 09:09 AM