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Sustain - Security Escalation Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Security Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: Under limited direction, responsible for the design, configuration and installation of our security infrastructure, including firewalls, proxy servers and policies, and virtual private networks (VPN). Provides technical escalation, maintenance and upgrade guidance to various departments and users with regards to the security environment. Serves as a liaison with vendors and other third party providers. Operations under minimal supervision, with wide latitude for independent judgment while maintaining global best practices. Serves as a team leader and mentor to junior level engineers and network administrators. You will be responsible for: · Responsible for the implementation, testing and training of new communication projects and initiatives. · Performs the analysis, design and development of new security initiatives. · Responsible for integrating business systems and developing business cases within the corporate information technology environment. · Produces design documents, presentations and standards globally for TTEC (formerly TeleTech) data network · Capable of project managing complex technical projects, and communicating status to Customers. Desired Skills and Experience: · Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues. · In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X, and Check Point 12200, 21800 running Gaia R77.30 with plans to migrate to Gaia R80.10· In-depth knowledge and implementation skills of proxy technology to include WCCP, PAC Files, specifically utilizing the Cisco WSA series proxy platform.· In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization. · Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc. · Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video. · Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue · Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.) · BA/BS degree or equivalent experience · 3-5+ years of experience · As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus). · As some Security Engineer desired skills should be around policy, risk, assessments, and recommendations regarding technology in this related field. Course of studies should include CISSP as well as SANS certifications to complement. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Software Engineer II
Microsoft Games, Hyderabad, Any
Are you excited about the possibility of working on a high-performance team on the largest Object Storage service in the world? Azure Storage team is chartered with building, managing and running Cloud Storage for Microsoft Azure Cloud. The team works on distributed systems scaling to Exabyte of storage in data centers around the world.Azure Storage provides the persistent storage layer in the cloud, powering millions of Azure virtual machines, holding millions of hours of video, billions of photos and petabytes of other data types. Azure Storage is one of the foundational services in the Azure Cloud and consists of a Storage Platform which currently powers various different storage services including Blob Storage, Table Storage (NoSql Key Value store), Queue Storage, File Storage (new SMB based File Storage), Disk Storage and Data Lake Store (HDFS compliant) which support a variety of storage and analytic workloads. The service hosts data from some of the largest companies in the world plus supports all of Microsoft's largest online businesses including Xbox, Skype and Bing and has scaled to store exabytes of customer data with the roadmap looking even better in terms of growth. As part of this team you will work on the biggest of the big data services in Microsoft, live the services culture, embrace and learn in a fast paced, live-site focused environment delivering customer value with everything we do. You can read more about Azure storage. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Performance Analysis and Optimization: Conduct in-depth performance analysis of Azure Storage Services components, including Blob Storage, File Storage, Queue Storage, and Table Storage. Identify performance bottlenecks, analyze system behavior under various workloads, and collaborate with cross-functional teams to optimize system performance. Benchmarking and Testing: Develop and execute comprehensive performance testing strategies to evaluate the scalability, reliability, and responsiveness of Azure Storage Services. Design and implement automated testing frameworks, tools, and methodologies to simulate real-world scenarios and validate system performance. Capacity Planning and Scaling: Work closely with product management and engineering teams to forecast capacity requirements, plan for future growth, and scale Azure Storage Services infrastructure to meet evolving customer demands. Utilize predictive modeling and performance profiling techniques to anticipate resource needs and optimize resource utilization. Performance Tuning and Profiling: Utilize profiling tools and performance monitoring techniques to diagnose performance issues, analyze system behavior, and fine-tune system parameters for optimal performance. Collaborate with software engineers to implement performance enhancements and refactor code for improved efficiency. Troubleshooting and Root Cause Analysis: Investigate performance-related incidents, triage performance issues, and perform root cause analysis to identify underlying causes. Develop remediation strategies, implement performance optimizations, and ensure timely resolution of performance-related issues to maintain high service reliability. Continuous Improvement: Drive a culture of continuous improvement by proactively identifying opportunities to enhance system performance, reliability, and scalability. Champion best practices for performance engineering, mentor junior team members, and contribute to the development of performance-related tools, processes, and methodologies. Cross-Functional Collaboration: Collaborate with cross-functional teams, including software engineering, architecture, operations, and customer support, to align performance goals with business objectives. Communicate performance insights, recommendations, and progress updates to stakeholders at all levels of the organization. QualificationsRequired Qualifications: Bachelor's Degree in Computer Science or related technical field with Computer Science and engineering fundamentals and ability/interest in learning new technologies AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 3+ years of experience in developing quality products and services, preferably in systems and backend services, AND systems programming, operating systems, distributed systems, databases, cloud services, multi-threaded systems AND design and problem-solving Other Qualifications: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science OR related technical field with Computer Science and engineering fundamentals and ability/interest in learning modern technologies AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field ith Computer Science and engineering fundamentals and ability/interest in learning modern technologies AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #azurecorejobs #azstorageIDCSalary: . Date posted: 04/11/2024 03:14 AM