Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

Technical Support Engineer

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

Technical Support Engineer

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:14 PM

Product Manager ( Hyderabad/Banaglore)

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Common Layer Einstein team powers AI investments in Einstein product portfolio across Industries, Service, Sales and other Salesforce clouds including the recent Einstein GPT capabilities. With the recent industry-wide focus on Generative AI, we are working with to deliver solutions for clouds and continuously evaluate/measure quality, build a robust experimentation platform to enable seamless rollout of these LLMs/prompts and enable LLM/prompt enhancements based on customer data and feedback. We also work on developing analytics solutions for Clouds powering deep Insights. We're seeking an outstanding Product Manager to drive the future of how AI and analytics power to to drive AI+Data+CRM. The ideal candidate is an experienced product manager, who is passionate about making customers and their teams successful. The candidate should Be a dynamic problem-solver, ready to juggle multiple tasks and consistently deliver exceptional results. This is a high-profile role that is ready for a candidate who wants to take their career to the next level. Your Impact Define and own product vision, strategy and roadmap for multiple use cases across AI focused on a number of aspects including, but not limited to building AI capabilities, Evaluations, Experimentation and Improvements, Retrieval Augmented Generation (RAG), Keyword & Vector Search, No-code model builder experiences.Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.Collaborate with multiple engineering teams to scope, prioritize and drive feature specifications.Engage with customers, stakeholders, and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.Research and understand industry trends and competition in Generative AI.Collaborate with product marketing on positioning, messaging, and go-to-market strategies.Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events, and community sites and social media.Required Skills: 6+ years of Product Management or similar experience with highly technical products/platformsExperience working in AI/ML space including strong technical background and ability to interface with engineers and data scientists in the spaceOutstanding written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive, critical issues.Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs)Deep experience in gathering and transforming product requirements into a practical product roadmap.Experience driving deep collaborations within the company and with external partners and customers.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etcDesired Skills: Experience defining & building AI platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end ML lifecycle.Good understanding of Generative AI and LLM landscape.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:17 PM

Sr. Software Dev Engineer, AB WW Service Experience Tech

Amazon, Hyderabad, TS, IN

DESCRIPTIONAmazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.The charter of the AB WW Service Experience Tech is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central). We are also the custodian of overall PPX by collaborating with other AB teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels. We are looking for high caliber and tested Senior Software Development Engineers to start a consumer business project with strategic significance and high exposure. The initiative is fundamental to Amazon’s future, and will provide great personal satisfaction and career development as we tackle some of the most intriguing problems in software architecture design and building highly scalable services. It will lay the foundation for Amazon’s future retail technology while serving a wide range of existing external customer needs. We are building extremely customer focused software that can also serve many fast-growing businesses for decades to come. The project will have regular reviews with the company’s senior leaders. The scope of the project is set to scale rapidly for the next few years post launch.As part of the leadership team, you will lead developing key AB systems and strategies used by Amazon worldwide and will regularly interact with executive leadership. You will work with the business teams to define roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations.1. Drive strategic planning and project execution, recruit, hire, and develop the industry’s top engineering talent.2. Mentor other SDEs in your org to independently innovate and deliver results, while verify completion/quality.3. Balance technical leadership, investment and strong business judgement to make the right decisions about technology choices.4. Lead or contribute to multiple simultaneous product development efforts and initiatives.6. Communicate effectively with PEs and Sr SDEs from other groupsIf you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!Key job responsibilities- Design and Architect solutions for business problem or strategy that may not yet be defined- Influence teams that overlap in business/technology areas- Participate in strategic initiatives (1-3 year). Write effective communications (e.g., Mission, Tenets, PR/FAQ, etc.). - Mentor a team of SDEs tasked with building or solving complex software problems, often at the architectural level. - Make trade-offs: short-term vs. long-term needs- Determine where to simplify, optimize, or extend solutions for the best outcomes. Drive resolution to data architecture deficienciesWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Lead DevOps Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Lead DevOps Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. As part of our Product Engineering organization, you will be a valuable member of our Humanify Product Engineering group as a Lead DevOps Engineer. You will work directly with the development team to support several TTEC Digital product projects. What you'll be doin: * Influence selection and adoption of latest DevOps technologies (CI/CD pipelines) * Work as a dedicated DevOps Engineer for various product projects * Streamline automation into all aspects of a software lifecycle * Conduct and automate systems tests for security, performance, and availability * Implement automation tools and frameworks * Troubleshoot production issues and coordinate with the development team to streamline code deployment * What skills you will bring: * 7 years of experience developing or supporting SaaS or PaaS products * 3 years of hands on DevOps experience or equivalent software-engineering * Strong background in Linux/Unix administration * Ability to use a wide variety of cloud services (experience with AWS is required) * Strong experience with Kubernetes and Docker * CI/CD pipeline automation (experience with Jenkins required) * A working understanding of programming and script (bash/perl/python/js) * Knowledge of best practices and IT operations in an always-up, always-available service * Good understanding of software development lifecycle (Agile/Scrum experience a plus). * Experience with automation/configuration management using either Puppet, Chef or an equivalent. * Experience with IaaS using tools like Terraform or similar * Excellent logic, problem-solving, and troubleshooting skills. * Experience deploying and managing Wildfly, Tomcat, Jetty, Apache or Nginx deployments a plus * Excellent verbal and written communication skills. * Flexibility to handle demands of a rapidly growing and changing workplace. * Systems Engineering and Performance is a plus * BS or MS in CS/IS or related degree or equivalent experience. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Omnichannel Implementation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Omnichannel Implementation Engineer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingTier 1 Responsibilities + Peer Review of Tier 1 work productConfiguration of omni-channel contact center, teams, services, and skills Configuration of voice, chat, email and SMS interaction processing scenarios Configuration of external logic connections in voice/chat scenarios Configuration of custom audio treatments Configuration of Integration Accounts Outbound campaign and dialer configuration Workflow Entry Configuration What you’ll need to be successful2 to 4 years customer facing solutioning/requirements gathering experience required. Understanding or experience with enterprise software or Software as a Service model Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus Microsoft Word and Excel proficiency Knowledge of system integration solutions or product middleware LINUX experience a plus Experience with Call Center Technologies CRM, Interaction Management, CTI, Case Management and Technologies that Support these BOT/Chat Suggestion Engine experience a plus Social Messenger experience a plus SQL Experience a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

Principal Software Engineer

Microsoft Games, Hyderabad, Any

Microsoft Silicon and Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft's expanding Cloud Infrastructure and responsible for powering Microsoft's "Intelligent Cloud" mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. Microsoft Azure is experiencing explosive growth and innovation connecting people, services, and devices around the world. From cloud game streaming to data services, the hardware we design is fundamentally changing the data center and contributing to the success of millions of customers. The Silicon Cloud Hardware and Infrastructure Engineering (SCHIE) team is looking for aPrincipal SoftwareEngineering Manager. ThePrincipal SoftwareEngineer position requires someone whohasthe ability to lead in terms of design, architecture, implementation of end-to-end software applications, utilities and tools for Cloud Server Certification Engineering; and be able to execute to qualify the products as per TTM goals and timelines. Expected to have Data Center or Cloud product quality focus and customer-first mindset. Your ability to partner successfully with a broad group of diverse stakeholders, cross functional teams, partners, and vendors in translating problems or requirements into technical solutions in terms of design, architecture and engineering specifications will be critical. AsPrincipal SoftwareEngineer,you will be a technical leader withinthe organization. We are looking for a highly motivated, self-driven Software Engineer with a good understanding of Server and Infrastructure Firmware for hardware components that are deployed in the Cloud Data Centers with a focus on product security, quality, reliability, availability and serviceability. As a mentor, you will nurture the growth of fellow engineers, fostering a culture of continuous learning and improvement. Your clarity and leadership will illuminate our path, driving our organization towards its mission. Together, we will redefine the future of technology.Responsibilities Design, architect and code software applications, tools and utilities to certify server firmware and hardware Code reviews, Design document and Engineering specifications. Work with Geo Teams Lead from the front on technical aspects with vendors, partners and stakeholders. Strong software development processes and agile methodology Experience in DevOPS, CI/CD pipeline, build automation and package tools. Create efficient and effective workflows with automation QualificationsRequired Qualifications Bachelor's degree in computer science, Data Science, or equivalent industry experience. 15+ years of experience leading high-performing teams Demonstrated ability to manage multiple, critical projects in a dynamic, rapid paced development. Experience with GIT, source depot, SQL, XML creation and parsing or Azure services like Kusto, Event Hubs. You will be involved with all phases of product development, from microarchitecture design through firmware architecture and development. At the design phase, you will be part of a team-driving the architecture, design and development of security sub-systems including firmware development of low-level hardware interfaces. Preferred Qualifications Masters in Computer Science, Electrical and Electronics Engineering, Data Science, or equivalent field of expertise. Experience in Linux Operating system (System calls, APIs and leverage them to talk to the layer of the hardware, firmware will be a plus) Demonstrated experience establishing high performing team processes Demonstrated experience in Hardware Quality Tooling and design Experience in certification of Hardware such as GPUs, FPGAs, SSDs, NVMe will be a plus. Experience working in a modern DevOps culture, administering your service in Azure, implementing infrastructure as code, automating manual operations processes, and supporting/ troubleshooting production incidents. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/05/2024 03:17 AM

Sr. Data Engineer

Amazon, Hyderabad, TS, IN

DESCRIPTIONAre you passionate about data and code? Does the prospect of dealing with massive volumes of data excite you? Do you want to build data engineering solutions that process billions of records and supports handling of translations data using AWS technologies? Do you want to create the next-generation product for self-service data transformation? If so, Translation Services team is for you!The goal of Intech Translation Services (TS) team is to provide high quality, on-time translations to Amazon business teams, enabling them to expand globally at scale. Our team has a direct impact on retail CX, a key component that runs our Amazon fly wheel.As a Data Engineer, you would own the architecture of DW solutions for the Enterprise using multiple platforms. You would have the opportunity to lead the design, creation and management of extremely large datasets working backwards from business use case. You would use your strong business and communication skills to be able to work with business analysts and engineers to determine how best to design the data warehouse for reporting and analytics. You will be responsible for designing and implementing scalable ETL processes in the data warehouse platform to support the rapidly growing and dynamic business demand for data, and use it to deliver the data as service which will have an immediate influence on day-to-day decision making. Key job responsibilities- Develop data products, infrastructure and data pipelines leveraging AWS services (such as Redshift, Kinesis, EMR, Lambda etc.) and internal BDT tools (Datanet, Cradle, QuickSight etc.- Improve existing solutions and come up with next generation Data Architecture to improve scale, quality, timeliness, coverage, monitoring and security.- Develop new data models and end to data pipelines.- Lead design reviews for other Data Engineers on the team and actively participate in design reviews of related tech products.- Provide technical and thought leadership for Data Engineering and Business Intelligence within TS org.- Create and implement Data Governance strategy for mitigating privacy and security risksWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practicesPREFERRED QUALIFICATIONS- Experience with big data technologies such as: Hadoop, Hive, Spark, EMR- Experience operating large data warehouses

Product Delivery Associate - Project Manager

JPMorgan Chase, Hyderabad, Any

The CCB Operations: Legal & Regulatory Control Operations (LRCO) Product team Empower customers and employees with simplified and innovative experiences to address Legal and Regulatory matters.LRCO is capitalizing on the firm wide strategy to modernize data and technology across the CCB Operations with a modernized single common platform technology. This modernizing of technology provides us with the opportunity to integrate business processes and workflow systems into a simplified structure designed to focus on complex scenarios in three core functions: opening a relationship, servicing that relationship, and account closing.The Project Manager will be a member of LRCO's Shared Components Area Product team leading cross-functional project teams to deliver products and solutions in fast-paced and flexible ways. Whether the project objective is to deliver an innovative product, data modernization, or product improvements to increase the value-add of workflow processes, the Project Manager leverages their curiosity and creativity to drive transformation.The ideal candidate is recognized as a strong project manager that leads proactively and with an appropriate sense of urgency. You balance process and agility and love using data and metrics to inform decisions. At the same time, you enjoy working with and motivating others to success - regardless of reporting lines and are comfortable operating with senior management. This likely means that you have high emotional intelligence and are able and willing to navigate through ambiguity towards clarity. Job Responsibilities Partner with a business Operations and Product Leaders, and others to manage product development projects with cross-functional team members. Leverages strong communication skills to lead project teams through challenges and work with key stakeholders (higher, peer, lower in the organizational structure) via influencing and negotiating. Responsible for developing detailed project plans with defined timelines, dependencies, owner of activities and resource requirements. Accountable for ensuring projects are completed within established time and budget schedules, and that objectives conform to corporation/LOB's overall standards and operational objectives, user requirements and client needs Proactively manages scope changes and project risk Coach, mentor and motivate project team members, influencing them to act and take accountability for their assigned work Works Operations and Product Leaders to look for and implement continuous process improvement opportunities that help make theirs and others' jobs easier and more efficient.Required qualifications, capabilities and skills The ability to lead cross-functional project teams towards successful deliveries of projects according to defined scope, on time, and within budget. The skills to build collaborative relationships with cross-functional partners that are based on a foundation of effective communication. The courage to respectfully question the status quo to determine the best path forward in the ultimate interest of the organization and all team members. The capability and initiative to navigate teams out of ambiguous situations using flexible and situationally appropriate solutions. Proven ability to create and present crisp, and clear presentations to senior management. Excellent Oral and Written Communication - Proven ability to effectively communicate throughout organization: up, across and down Strong Interpersonal Skills - Drives accountability by influencing, encouraging, and motivating; effective at working in a matrix Excellent Organizational and Problem-Solving Skills - Demonstrated process orientation, even in changing or ambiguous situations Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects Advanced proficiency in MS Office, including Excel, Project, and MS Teams. (SharePoint and Lucid experience ) In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:27 PM