When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Omnichannel Implementation Engineer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingTier 1 Responsibilities + Peer Review of Tier 1 work productConfiguration of omni-channel contact center, teams, services, and skills Configuration of voice, chat, email and SMS interaction processing scenarios Configuration of external logic connections in voice/chat scenarios Configuration of custom audio treatments Configuration of Integration Accounts Outbound campaign and dialer configuration Workflow Entry Configuration What you’ll need to be successful2 to 4 years customer facing solutioning/requirements gathering experience required. Understanding or experience with enterprise software or Software as a Service model Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus Microsoft Word and Excel proficiency Knowledge of system integration solutions or product middleware LINUX experience a plus Experience with Call Center Technologies CRM, Interaction Management, CTI, Case Management and Technologies that Support these BOT/Chat Suggestion Engine experience a plus Social Messenger experience a plus SQL Experience a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

Omnichannel Support Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Omnichannel Support Engineer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingTier 1 Responsibilities + Peer Review of Tier 1 work productConfiguration of omni-channel contact center, teams, services, and skills Configuration of voice, chat, email and SMS interaction processing scenarios Configuration of external logic connections in voice/chat scenarios Configuration of custom audio treatments Configuration of Integration Accounts Outbound campaign and dialer configuration Workflow Entry Configuration What you’ll need to be successfulCreation of tenants on the application cluster Configuration of tenant extension range Configuration of named agent/supervisor user limitations Creation of tenant administrator accounts for deployment and support resources Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor) 2 to 4 years helpdesk or customer support experience with contact centers required. Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies Understanding or experience with enterprise software or Software as a Service modelExperience with Call Center Technologies Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

SDE-II, AGIDS, AGI Data Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Strong fundamentals in core Computer Science areas like Object Oriented Design, Data Structures and Algorithms- Proficiency in at least one modern programming language such as C++, C#, Java, or PythonWe are looking for high caliber and tested Software Development Engineers to start a project with strategic significance and high exposure. In this initiative we will tackle some of the most intriguing problems in software architecture design and building highly scalable services.Key job responsibilitiesThis role requires deep technical expertise, excellent leadership skills, and ability to hit the ground running. You will be responsible for solving algorithmically complex problems, front end and backend services that can scale to millions of requests and deployed globally delivering an exceptional customer experience. As innovators we embrace new technology, you will be empowered to choose the right highly scalable and available technology to solve complex problems.If you enjoy designing and building highly distributed systems that can scale and solving challenging problems, come join us!Preferred qualifications- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Experience with Spring, MVC frameworks, REST/RPC API design and development- Experience with Big-data Analytics- Practical experience writing large scale service development including architectural decisions, language choices, frameworks and implementationAbout the teamAmazon's Artificial General Intelligence (AGI) Team mission is to build the world's best Artificial General Intelligence that will enable every Amazon business to deliver more value to its customers and benefits humanity. AGI foundational models and services can be used across all businesses at Amazon. AGI Data Services is a key part of AGI org providing data creation, curation, and analytics services to help develop, test, and train the AI models. This organization generates ground truth data which is used to train machine learning models. The team works with various data formats such as audio, video, and images, and packages this information to be used by internal stakeholders including data modeling and product teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/04/2024 10:15 PM

Senior Software Development Engineer, AGI Data Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence- Strong sense of ownership, urgency, and drive.- Analytical abilities and proven design skills.- Product delivery experience, with strong background in algorithms and high performance distributed systems.- Experience with Web frameworks and like Django/React.js, jQuery, Require.js- Experience in relational and non-relational databases.- Experience in designing and building extremely reliable, scalable and high performing enterprise systems in about one-third the time that most competent people think possible.- Experience developing cloud software services and an understanding of design for scalability, performance and reliability.- Development experience defining, developing and maintaining REST based interfaces.- Excellence in technical communication with peers and non-technical cohorts.- Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.DESCRIPTIONIs passion for innovation what drives you? Are you excited by seeing something you worked on being used by millions of people? Alexa Data Services (ADS) is a global Machine Intelligence Data Services organization that provides a broad range of data labeling services for Machine Learning technologies such as Automatic Speech Recognition, Natural Language Understanding, Entity Resolution, Text-to-Speech, and Question Answering within and beyond the Alexa organization. We provide full-cycle, high-quality data and services in multiple languages, for multiple countries to power the entire lifecycle of Alexa's features, languages, and devices (pre-launch, beta, and post-launch). We are looking for passionate and talented Software Engineers who have experience building innovative, large-scale, high volume, and distributed software applications. Alexa is always getting smarter. Join the team that trains her.Key job responsibilitiesIn this role, you will:1. Develop and maintain of key features of the system.2. Work with team members to devise design approaches, prototype new technology and evaluate technical feasibility.3. Work in an Agile/Scrum environment to deliver high quality software against tight schedules. 4. You will apply knowledge of technology options, technology platforms, and design techniques and approaches to design an integrated solution to address business requirements. 5. You will interface with other engineers on the team for peer reviews and with a diverse set of customers (Program Managers, business stakeholders etc.) on understanding business objectives, gathering requirements and delivering solutions.6. You will promote industry standard best practices. If you have an entrepreneurial spirit, are driven to see people using your creation, and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you.About the teamDoes passion for innovation drive you? Want to be a part of once in a life time opportunity to drive AI innovation and build next generation delightful customer experience on Alexa, building ML applications? Meet Amazon's Artificial General Intelligence (AGI) team whose mission is to build the world's best Artificial General Intelligence that will enable every Amazon business to deliver more value to its customers and benefits humanity. AGI foundational models and services can be used across all businesses at Amazon. Powering this growing in AGI is need for Data, that ML model depend. AGI Data Services is a key part of AGI org providing data creation, curation, and analytics services to help develop, test, and train the AI models. This organization generates ground truth data which is used to train machine learning models. The team works with various data formats such as audio, video, and images, and packages this information to be used by internal stakeholders (e.g., data modeling and product teams).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/16/2024 09:06 AM