Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

Cloud Support Engineer (Developer & Mobile Services)

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.Key job responsibilitiesOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeWhy AWS Support Engineering?• First and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS.• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Exposure to Serverless technologies such as Lambda and API Gateway.- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP.- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig.- Experience handling full application stacks from the OS up through custom applications.Salary: . Date posted: 03/27/2024 08:57 AM

Digital Engineering Lead Engineer

, hyderabad, hyderabad district, IN

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Digital Engineering Lead Engineer to join our team in Hyderabad, Telangana (IN:TG), India (IN).Positions General Duties and TasksIn these roles you will be responsible for:- Work with stakeholder to gather the requirements.- Strong working knowledge on various design patterns such as MVC, MVVM, DDD and any custom/hybrid framework as designed by the Architects.- Strong understanding in building Single Page Application- Built application leveraging Agile DevOps principles and Azure DevOps toolset as part of SCRUM team- Strong coding and work experience in Front End coding using Angular 8, BackBone, Bootstrap.- Should have good understanding of web servers such as IIS and Front:end runtimes using Node.js/NPM.- Strong debugging skills using browser based Front end application written in Angular 8- Strong knowledge and understanding of data sharing medium using JSON, XML.- Should have used IDE such as Visual Studio and Visual Studio Code for Front:end development.- Understanding of MS Build and MS Test as part of Azure DevOps pipelines- Ability to triage defects in QA, UAT and Production and provide fix with quick turn around time.- Build API for web application (SPA) using ASP.NET MVC and .NET Blazor Framework- Create Unit test cases using C and have all critical flows covered.Requirements for this role include:Job Description:- 5+ years of building .NET/.NET Core Blazor/C web solutions on Azure- 5+ years building API/Microservices/Data services using C.NET and ASP.NET MVC- 5+ years of building web solutions using ReactJS or Angular 8/2 , BackBone, Bootstrap- 5+ years building HTML5 complaint pages- 3+ years of experience using TypeScript- 3+ years of using TFS for Build and automated testing- 1+ years of experience using Security Assessment Tool like Fortify 360- 1+ years of experience using API Management tool like Swagger- 3+ years leveraging Azure DevOps and/or CI/CD- Exposure to SQL and Stored Procedures such as SQL Server or other RDBMS- Experience with Scrum and other Agile processes.- Understanding of cloud based deployment using containers is plus- Knowledge of code clean up tools like CodeMaid.Good To Have:- Knowledge of Cloud Agnostic Architectures.- Testing and Test Automation tools- Knowledge of ETL- Experience in the Health care domain is a plus.Launch LaunchJobs LaunchEngineeringLI:INCDTSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Sr. Software Dev Engineer, AB WW Service Experience Tech

Amazon, Hyderabad, TS, IN

DESCRIPTIONAmazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.The charter of the AB WW Service Experience Tech is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central). We are also the custodian of overall PPX by collaborating with other AB teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels. We are looking for high caliber and tested Senior Software Development Engineers to start a consumer business project with strategic significance and high exposure. The initiative is fundamental to Amazon’s future, and will provide great personal satisfaction and career development as we tackle some of the most intriguing problems in software architecture design and building highly scalable services. It will lay the foundation for Amazon’s future retail technology while serving a wide range of existing external customer needs. We are building extremely customer focused software that can also serve many fast-growing businesses for decades to come. The project will have regular reviews with the company’s senior leaders. The scope of the project is set to scale rapidly for the next few years post launch.As part of the leadership team, you will lead developing key AB systems and strategies used by Amazon worldwide and will regularly interact with executive leadership. You will work with the business teams to define roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations.1. Drive strategic planning and project execution, recruit, hire, and develop the industry’s top engineering talent.2. Mentor other SDEs in your org to independently innovate and deliver results, while verify completion/quality.3. Balance technical leadership, investment and strong business judgement to make the right decisions about technology choices.4. Lead or contribute to multiple simultaneous product development efforts and initiatives.6. Communicate effectively with PEs and Sr SDEs from other groupsIf you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!Key job responsibilities- Design and Architect solutions for business problem or strategy that may not yet be defined- Influence teams that overlap in business/technology areas- Participate in strategic initiatives (1-3 year). Write effective communications (e.g., Mission, Tenets, PR/FAQ, etc.). - Mentor a team of SDEs tasked with building or solving complex software problems, often at the architectural level. - Make trade-offs: short-term vs. long-term needs- Determine where to simplify, optimize, or extend solutions for the best outcomes. Drive resolution to data architecture deficienciesWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Sustain - Systems Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Systems Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you will be doing: The Systems Escalation Engineer will be responsible for the day to day support, administration and maintenance of Microsoft Windows Server-based technologies. This role requires in-depth knowledge of Windows Server 2008/12/16, Active Directory, Hyper-V, VBS and PowerShell scripting languages, LDAP, TCP/IP, NTP, DNS, IIS, DHCP, SNMP, SMTP and SSL/TLS. The individual must take ownership of maintenance activities, incident and problem management to meet or exceed established service level agreements. In this role, the administrator will interact with internal, customer, and third-party teams for troubleshooting of configuration, integration and deployment activities. You will be responsible for:Provide Tier-2 support for Windows based systems and services (Windows Server, Hyper-V, Active Directory, DNS, DHCP)Adhere to best practice security measures to protect the confidentiality, integrity and availability of customer dataConduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelinesDocument, schedule, conduct and test system changes in accordance with operational guidelinesAdministration of patch management through SCCMAdministration and support of Microsoft Exchange On-Prem and Online (O365)Desired Skills and Experience: Flexibility to work off-hours in support of a 24x7 business model5 years experience installing, configuring and maintaining Windows Server 2008/2012/2016 in both physical and virtual environments3+ years experience with SCCM 2007/2012 patch management and application deployment3+ years experience with Microsoft Exchange technologies (on-prem / O365). Cisco Ironport experience is a plus. BA/BS in CIS, related degree or equivalent experienceCurrent Microsoft Certified IT Professional or MCSAStrong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)Detailed understanding of advanced Windows services including: Remote Desktop Services, IIS, Clustering ServicesDemonstrated expertise in Active Directory administration and group policy managementUnderstanding of shared storage, replication, load balancing, and LAN/WAN technologiesUnderstanding of IT service management frameworks such as ITILUnderstanding of high availability and disaster recovery strategies Preferred Qualifications:Server Virtualization experience: VMware and Hyper-Microsoft Azure systems administration Experience in the following areas is a plus: Unix Servers Unix Servers – (AIX, HMC, PowerVM)Linux Servers – (CentOS, RedHat, Basic Administration, performance evaluation, Log review and extraction, Authentication, Xymon, NimSoft, ) SFTP/FTP services - (Administrate, access, logs, troubleshooting) Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Lead Java Engineer - HuPortal Team

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Lead Java Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. The Lead Java Engineer will be responsible for the ongoing maintenance and evolution of our API Framework product and may be asked to support other projects in the TTEC Product Development organization. The API Framework project is built on the Spring Tool Suite (STS) using Java and includes a “decisioning” service built in Node.js. The API Framework provides a set of RESTFul “micro-services” to support our Mobile SDKs (Android, iOS) in order to provide Call Center (Chat, Voice, Email) support for TTEC customers. What you'll be doing. * Maintain and evolve all aspects of Product from client app to server and databases * Write code, fix bugs, upgrade and evolve existing implementation * Modify rules in the Decision Engine * Develop rapid prototypes as required * Develop new modules and features as necessary * Troubleshoot and Resolve Production issues in a timely manner What skills you will bring:* Bachelor’s degree in Computer related field * 5+ years of industry experience building large scale web applications * 5+ years hands on experience with the Java Programming * 2+ years hands on experience with the Spring Frameworks (or equivalent) * Good understanding of the Software Development Life Cycle * Full stack development skills in multiple mainstream programming languages * Strong Object-Oriented Design and Programming skills * Development experience in modern JavaScript Frameworks (Angular, Vue, jQuery) * Experience working in an Agile environment (Scrum, Kanban) * Experience with popular SQL and NoSQL Databases (SQL Server, Postgres, Mongo) * Experience in UNIX or Linux environments * Strong communication skills * Experience with containers (Docker) a plus Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Cisco UCCE Solutions Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as Cisco UCCE Solutions Engineer. At TTEC, we helpglobal brands provide a great experience to their customers, build customerloyalty, and grow their business. We were founded on one guiding principle:customer experiences that are simple, inspired, and more human deliver lastingvalue for everyone. Your role brings that principle to life. TTEC, a 50,000employee, global customer experience pioneer, is opening a new informationtechnology and data science center of excellence in Hyderabad where you'll havethe opportunity to get in on the ground floor of this expansion. As a technologist, weknow you're in high demand. And we know it's important you find the right fitfor your future. Have ideas you want to contribute? We're listening. Lookingfor exposure to different clients, different technologies? It's what we do.Want to make an impact on the future? We're innovating every day. Teamwork key?You'll have the opportunity to work on global projects with a knowledge-thirsty,international team. Join our inclusive IT team and you'll help createmeaningful employee experiences that drive memorable customer experiences.AboutTTEC: We are an award-winning premier technology services provider offering contactcenter, web and speech-enabled self-service applications with ProfessionalServices, Premise and Cloud Services, CRM Integration, Managed Services andUnified Communications. We attribute oursuccess to our talented team of professionals who are passionate about thedrive for results and providing best in class service to our clients. We have an immediate openingfor an experienced Cisco UCCE Solutions Engineer to help develop salesdeliverables in support of our business development efforts. Your knowledge and experience in theconverged IP contact center, voice self-service solutions (application andinfrastructure) and Cisco Contact Center Solutions space will be the key forsuccess in this role. What you’ll be doing:Looking for an opportunity to go to marketwith a best of breed integrated omnichannel tech stack in the cloud? The offergoes beyond just omni technology, we take our customer engagement strategy tothe next level incorporating technology and services including consulting, bigdata analytics, and automation (Bots). As part of our SolutionsEngineering team you’ll help develop leads and build partner relationships insupport of our business development efforts. In partnership with our DirectSales team in a pre-sales capacity, you’ll leverage your Cisco Contact Centerdesign and adjacent solutions architecture expertise. Responsibilities: Develop Solution Design / Configuration:Communicate with Lead Sales Engineers to gather and understandrequirementsDevelop detailed design solutions including the bill of material (BoM)configurations, VM layouts and architecture diagramsCommunicate and collaborate with Lead Sales Engineers to submit staffingprofessional services’ estimate requestsDevelop ‘Solution Review’ presentationsCoordinate preparation of materials and assist Lead Sales Engineerwith the Cisco (A2Q/DMS) and internal Design Review processes.Develop Proposals and SOWs using standard TTEC templates Provide a major contributing technical role for RFP ResponseDevelopmentCoordinate and provide assistance to Lead Sales Engineer inconsolidating pricing from third-party quotes, bill of materials andprofessional services estimate into pricing template/tool. Requiredskills:2+ years presales experience designing complex Contact Center, voice self-service solutions (applications and infrastructure) 3 to 5 years design and architecture experience working with Cisco UCCE solutions is preferred.Strong English language verbal and written communications skills We offer an outstanding career development opportunity, a competitive base salary and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Cloud Support Engineer (Developer & Mobile Services)

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in AWS, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success. Key job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 04/04/2024 09:32 AM

Data Engineer, Translation Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQLDESCRIPTIONAre you passionate about data and code? Does the prospect of dealing with massive volumes of data excite you? Do you want to build data engineering solutions that process billions of records and supports handling of translations data using AWS technologies? Do you want to create the next-generation product for self-service data transformation? If so, Translation Services team is for you! The successful candidate will be a self-starter comfortable with ambiguity, strong attention to detail, and customer obsessed about ensuring secondary language experiences are indistinguishable from primary language experiences at Amazon scale.Key job responsibilitiesAs a Data Engineer, you would own the architecture of DW solutions for the enterprise using multiple platforms. You would have the opportunity to lead the design, creation and management of extremely large datasets working backwards from business use case. You would use your business and communication skills to be able to work with business analysts and engineers to determine how best to design the data warehouse for reporting and analytics. You will be responsible for designing and implementing scalable ETL processes in the data warehouse platform to support the rapidly growing and dynamic business demand for data, and use it to deliver the data as service which will have an immediate influence on day-to-day decision making.A day in the lifeThe TS data analytics team processes data on billions of words translated per week and transforms it so that TS teams can use it for ML/LLM model training, quality audits for machine and human translators, invoicing, and data insights for tech and program teams. We divide our team between efforts to rearchitect 2 large data warehousing systems and implementing customer feature requests.About the teamOur vision is: Language will not stand in the way of anyone on earth using Amazon products and services. Our mission statement is: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions- Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)Salary: . Date posted: 04/10/2024 09:20 AM

Software Dev Engineer III, ICON

Amazon, Hyderabad, TS, IN

DESCRIPTIONDo you want to ensure a delightful shopping experience for millions of Amazon.com ( http://amazon.com/) customers everyday? The Intelligent Cloud Hosting (ICON) team is looking for a Senior Software Development Engineer who is passionate to work on the development of innovative software products which will help boost engineers productivity in Amazon and improving services’ posture towards security, availability, efficiency, compliance and maintainability. We aim to eliminate vast quantities of undifferentiated and often tedious work for Amazon development teams - our opportunity for impact to tens of thousands of developers is enormous.Key job responsibilitiesAs a Senior Software Development Engineer in the ICON team, you will working on the development of next generation managed hosting platform technologies. You will lead the design, implementation, and successful delivery of large-scale services. You will be influencing your team’s technical and business strategy by making insightful contributions to team priorities and approach. You will work side-by-side and collaborate with strategic technical stakeholders and customers to develop new products that meet the needs of the Amazon e-Commerce platform. You will partner with multiple teams to come up with novel ways to make our retail website more secure and available for Amazon customers. You will solve complex yet fun challenges by looking at the big picture while diving into the nitty-gritty. The right candidate will possess proven software engineering skills, with the experience of creating and launching large scale distributed systems with the help of a team. You are expected to be versatile, able to thrive in a dynamic, entrepreneurial environment and eager to mentor junior engineers. You are comfortable managing competing priorities and are able to bring order to ambiguous scenarios. Maturity, impeccable judgment, and the ability to influence and lead are essential to success in this role. You are data-driven and analytical. You can clearly & effectively communicate (written as well as verbally) across organizations and up to senior leadership. What does it take to succeed in this role? You need to be creative, responsible, and able to dig deep into AWS emerging technologies. You will need to learn existing systems and design an integrated system. You will think about business opportunities, operational issues, architectural improvements, and the customer perspective in the source of a single conversation. You have a deep mastery of programming languages, distributed system design, and performance.A day in the lifeAs a Senior Software Development Engineer on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of innovative software products which will help boost engineers productivity in Amazon, for improving services’ posture towards security, availability, efficiency, compliance and maintainability. Key responsibilities:1)Work with the team to help drive business decisions2)Design, implement, test, deploy and maintain innovative software solutions to drive services optimizations, cost, and security.3)You provide insightful code reviews and take ownership of outcome.4)Use software engineering best practices to ensure a high standard of quality for all of the team deliverables5)Write high quality distributed system software6)Work in an agile, startup-like development environment, where you are always working on the most important stuff.About the teamThe ICON team hosts Amazon websites and backend platform services that power the customer experience. We abstract and centralize the Infrastructure management from service teams, bring agility to business processes, and manage infrastructure of 100s of Tier-1 services. The ICON team is located within the Intelligent Control (ICC) organization who owns connecting our worldwide websites and other consumer experiences such as Kindle, Amazon Video, and Alexa to the internet, as well as ensuring the highest level of availability, security and privacy of the web services that power the experience we deliver to our customers worldwide.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Experience in leading the design, implementation, and successful delivery of large-scale, critical, or difficult software efforts involving a significant amount of work.PREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent