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Cisco UCCE Solutions Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as Cisco UCCE Solutions Engineer. At TTEC, we helpglobal brands provide a great experience to their customers, build customerloyalty, and grow their business. We were founded on one guiding principle:customer experiences that are simple, inspired, and more human deliver lastingvalue for everyone. Your role brings that principle to life. TTEC, a 50,000employee, global customer experience pioneer, is opening a new informationtechnology and data science center of excellence in Hyderabad where you'll havethe opportunity to get in on the ground floor of this expansion. As a technologist, weknow you're in high demand. And we know it's important you find the right fitfor your future. Have ideas you want to contribute? We're listening. Lookingfor exposure to different clients, different technologies? It's what we do.Want to make an impact on the future? We're innovating every day. Teamwork key?You'll have the opportunity to work on global projects with a knowledge-thirsty,international team. Join our inclusive IT team and you'll help createmeaningful employee experiences that drive memorable customer experiences.AboutTTEC: We are an award-winning premier technology services provider offering contactcenter, web and speech-enabled self-service applications with ProfessionalServices, Premise and Cloud Services, CRM Integration, Managed Services andUnified Communications. We attribute oursuccess to our talented team of professionals who are passionate about thedrive for results and providing best in class service to our clients. We have an immediate openingfor an experienced Cisco UCCE Solutions Engineer to help develop salesdeliverables in support of our business development efforts. Your knowledge and experience in theconverged IP contact center, voice self-service solutions (application andinfrastructure) and Cisco Contact Center Solutions space will be the key forsuccess in this role. What you’ll be doing:Looking for an opportunity to go to marketwith a best of breed integrated omnichannel tech stack in the cloud? The offergoes beyond just omni technology, we take our customer engagement strategy tothe next level incorporating technology and services including consulting, bigdata analytics, and automation (Bots). As part of our SolutionsEngineering team you’ll help develop leads and build partner relationships insupport of our business development efforts. In partnership with our DirectSales team in a pre-sales capacity, you’ll leverage your Cisco Contact Centerdesign and adjacent solutions architecture expertise. Responsibilities: Develop Solution Design / Configuration:Communicate with Lead Sales Engineers to gather and understandrequirementsDevelop detailed design solutions including the bill of material (BoM)configurations, VM layouts and architecture diagramsCommunicate and collaborate with Lead Sales Engineers to submit staffingprofessional services’ estimate requestsDevelop ‘Solution Review’ presentationsCoordinate preparation of materials and assist Lead Sales Engineerwith the Cisco (A2Q/DMS) and internal Design Review processes.Develop Proposals and SOWs using standard TTEC templates Provide a major contributing technical role for RFP ResponseDevelopmentCoordinate and provide assistance to Lead Sales Engineer inconsolidating pricing from third-party quotes, bill of materials andprofessional services estimate into pricing template/tool. Requiredskills:2+ years presales experience designing complex Contact Center, voice self-service solutions (applications and infrastructure) 3 to 5 years design and architecture experience working with Cisco UCCE solutions is preferred.Strong English language verbal and written communications skills We offer an outstanding career development opportunity, a competitive base salary and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.