Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula

**Cloud Support Engineer (Linux)**

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 2+ years of technical support, or 2+ years of system administration experience- Bachelor's degree- Experience troubleshooting and debugging technical systems- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customersDESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting, or experience managing full application stacks from the OS up through custom applications- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. • Experience working with customers•- Experience analyzing, troubleshooting, and providing solutions for technical issues • Some programming / scripting experience (Java, Perl, Ruby, Python)•Salary: . Date posted: 04/06/2024 09:31 AM

Cloud Support Engineer (Windows), Support Engineering

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Requires minimum of 2+ yrs experience in relevant technical position- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.- Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.- Strong Windows system administration skills.- Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in Amazon Web services you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities• Learn and use ground breaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with AWS teams to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques• Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script• Career development• Training: We have training programs to help you develop• As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services- Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.- Experience with Cloud architecture patterns and distributed computing concepts- Exposure to OS and networking security concepts and standard methodologiesSalary: . Date posted: 03/29/2024 09:26 AM

Omnichannel Support Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Omnichannel Support Engineer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingTier 1 Responsibilities + Peer Review of Tier 1 work productConfiguration of omni-channel contact center, teams, services, and skills Configuration of voice, chat, email and SMS interaction processing scenarios Configuration of external logic connections in voice/chat scenarios Configuration of custom audio treatments Configuration of Integration Accounts Outbound campaign and dialer configuration Workflow Entry Configuration What you’ll need to be successfulCreation of tenants on the application cluster Configuration of tenant extension range Configuration of named agent/supervisor user limitations Creation of tenant administrator accounts for deployment and support resources Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor) 2 to 4 years helpdesk or customer support experience with contact centers required. Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies Understanding or experience with enterprise software or Software as a Service modelExperience with Call Center Technologies Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

Omnichannel Support Engineer

TTEC, Andhra Pradesh, Hyderabad

ResponsibilitiesCreation of tenants on the application cluster Configuration of tenant extension range Configuration of named agent/supervisor user limitations Creation of tenant administrator accounts for deployment and support resources Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor) Skills2 to 4 years helpdesk or customer support experience with contact centers required. Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies Understanding or experience with enterprise software or Software as a Service model ExperienceExperience with Call Center Technologies Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus

Sustain - Network Escalation Engineer

TTEC, Andhra Pradesh, Hyderabad

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Network Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: Under direct supervision, responsible for the implementation of engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. Operates under direct supervision, with latitude for independent judgment. Serves as a team member of the network engineering team. Key responsibilities:Responsible for the implementation, testing and training of new communication projects and initiatives.Performs the analysis, design and development of new LAN/WAN initiatives.Responsible for integrating business systems within the corporate information technology environment. Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN. Provides support to the technical operations groups and Network Operations members.Implements new technologies in the areas of network resiliency, network convergence and speed, network monitoring and alertingComplies with policy and standards globally for Teletech data network Responsible for creating and maintaining documentation for all assigned Enterprise network designs. Capable of project managing technical projects, and communicating status to CustomersFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.Ability to work days, evenings, and weekends as required; 24x7 support.Exceptional documentation and communication skills.Other duties as assigned by managementRequirements: Working knowledge and implementation skills of Cisco’s Switching, Routing and Security products. Working knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products. Working knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.Working knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.Willingness to undertake self-study to rapidly advance knowledge of industry and company standards/directives. AA/AS degree or equivalent experience2-3 years of experienceWorking knowledge of LAN/WAN systems, networks, and applications Certifications: Network +, CCNA a plus or equivalent experience Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sr. Application Engineer (5:10 Years) for an on:demand Enterprise Performance Management Provider

, hyderabad, IN

We are looking for a " Sr. Application Engineer "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Provide service to SaaS/Cloud Services by providing proactive knowledge and acting as an escalation point for Service Operations. Resolve issues and incidents within SLA.Proactively work with vendors and providers on issues identified in products and chase issues until successful resolution. Timely resolution of issues within work streamIndependently implement approved medium and large scale projects that align towards service and departmental goals.Lead, coordinate, and manage all aspects of application design and implementation.Oversee the development, and implementation of service/application software solutionsParticipate in design of new application, and strategies.Manage relationships with counterparts including functional owners or work streamsLiaise with company's database, Network/Systems and NOC teams for prompt rectification of any problems or emergencies.Provide direction for the Network Operations team in support of application support.Coordinate and conduct training sessions for junior system administrator staff.Provide guidance and support to the enterprise; act as single point of contact Applications Operations related issues.Coordinate with network engineering to ensure availability, reliability, and scalability of applications to meet business demands.Recommend and execute modifications to application infrastructure in order to improve efficiency, reliability, and performance for application.Implement automation for Application deployments.Implement monitoring for Applications and Services.Keep current with related technologies and releases.Develop and execute test plans to check infrastructure and systems technical performance in relates to applications.Report on findings and make recommendations for improvement.Oversee new and existing applications, and software upgrades.Carry off:hours escalation as part of on:call rotation or an emergency with 10minutes of Response Time.Ensure completeness and quality of all deliverables.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery, acting as an escalation point for project team members to provide issue resolution.Document technology deployments by creating Standard Operating Procedures, training guides. Train coworkers and other members of Network Operations staff.REQUIREMENT:At least 5 years of experience supporting customer facing cloud service.At least 5 years of experience supporting 99.9 SLA service.At least 8 years of experience deploying .NET and Microsoft SQL based Releases.At least 5 years of experience with deploying release without service downtime.Experience in carrying on:call rotation duties with 10min of response time.Implement automation for Application deployments.Implement monitoring for Applications and Services.At least 3 years of experience with develop and execute test plans to check infrastructure and systems technical performance in relates to applications. Report on findings and make recommendations for improvement.At least 5 years of experience in overseeing new and existing applications, and software upgrades.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery.

Cloud Support Engineer (Developer & Mobile Services)

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in AWS, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success. Key job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 04/04/2024 09:32 AM

Network Engineer

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Overview: We are in search of a talented and proactive Network Engineer to join our global Office Connectivity team. As a Network Engineer, you will be instrumental in the design, implementation, and maintenance of our organization's office networks worldwide. We are looking for someone with a strong technical background, problem-solving abilities, and a keen focus on optimizing and securing office networks on a global scale. Responsibilities: Participate in the design, implementation, and management of our organization's office network infrastructure globally, prioritizing high availability, reliability, and scalability. Collaborate closely with cross-functional teams to grasp business requirements and align network solutions with overarching organizational objectives. Configure and troubleshoot routers, switches, firewalls, and other network devices across various office locations to ensure optimal performance and security. Implement and maintain support for network protocols including BGP, OSPF, MPLS, IPSec, QoS, IPv6, SDWAN, and Multicast to cater to diverse office network needs. Utilize automation tools and scripting languages like Python and Ansible to streamline network processes and enhance operational efficiency across global offices. Monitor the performance of office networks, conduct regular audits, and implement necessary adjustments to optimize network resources and ensure consistent performance. Lead initiatives for network enhancement projects from inception to completion, ensuring adherence to quality standards and timely delivery across global offices. Provide tier 2 escalation support for LAN and WAN issues, collaborating effectively with vendors and other support teams as required to maintain network integrity globally. Develop and maintain comprehensive documentation of network configurations, standards, and procedures to facilitate knowledge sharing and ensure consistency across global office networks. Mentor and guide junior engineers within the team, fostering a collaborative environment that encourages knowledge exchange and skill development. Qualifications: Demonstrated experience as a Network Engineer in medium to large-scale enterprise environments, with a focus on supporting office networks globally. In-depth knowledge of routing and switching technologies, including Cisco Catalyst and Nexus platforms. Comprehensive knowledge of SD-WAN technologies, specific experience with Palo Alto Prisma SD-WAN preferred Working knowledge of AAA concepts including Cisco Identity Services Engine, EAP-TLS, MAB, TACACS, RADIUS. Cisco TrustSec experience is a plus Can demonstrate understanding of macro/micro segmentation concepts and practices Understanding of network security practices, with hands-on experience on platforms such as Palo Alto, ASA/Firepower firewalls. Proficiency in network automation using tools like Python, Ansible, and version control systems like git. Familiarity with network monitoring tools such as Thousand Eyes, LiveNX, New Relic, Wireshark, and iperf. Excellent communication skills and the ability to collaborate effectively with diverse teams across different geographical locations. Proven project management skills with a successful track record of leading network projects globally. Bachelor's degree in Computer Science or equivalent work experience. Industry certifications such as CCNP preferred. If you are passionate about leveraging network technologies to address complex challenges and thrive in a collaborative environment, we encourage you to apply for the Network Engineer position and contribute to shaping the future of our global network infrastructure. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/19/2024 03:20 PM

Software Engineer III- Java AWS

JPMorgan Chase, Hyderabad, Any

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Consumer and Community Banking - Operations Technology Group you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respectRequired qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 6+ years applied experience Hands-on practical experience in system design, application development, testing, and operational stability Expert in coding in Java/J2EE and Cloud. Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies - ReactJS Experience in AWS cloud technologiesAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/22/2024 10:23 PM