When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as Cisco UCCE Solutions Engineer. At TTEC, we helpglobal brands provide a great experience to their customers, build customerloyalty, and grow their business. We were founded on one guiding principle:customer experiences that are simple, inspired, and more human deliver lastingvalue for everyone. Your role brings that principle to life. TTEC, a 50,000employee, global customer experience pioneer, is opening a new informationtechnology and data science center of excellence in Hyderabad where you'll havethe opportunity to get in on the ground floor of this expansion. As a technologist, weknow you're in high demand. And we know it's important you find the right fitfor your future. Have ideas you want to contribute? We're listening. Lookingfor exposure to different clients, different technologies? It's what we do.Want to make an impact on the future? We're innovating every day. Teamwork key?You'll have the opportunity to work on global projects with a knowledge-thirsty,international team. Join our inclusive IT team and you'll help createmeaningful employee experiences that drive memorable customer experiences.AboutTTEC: We are an award-winning premier technology services provider offering contactcenter, web and speech-enabled self-service applications with ProfessionalServices, Premise and Cloud Services, CRM Integration, Managed Services andUnified Communications. We attribute oursuccess to our talented team of professionals who are passionate about thedrive for results and providing best in class service to our clients. We have an immediate openingfor an experienced Cisco UCCE Solutions Engineer to help develop salesdeliverables in support of our business development efforts. Your knowledge and experience in theconverged IP contact center, voice self-service solutions (application andinfrastructure) and Cisco Contact Center Solutions space will be the key forsuccess in this role. What you’ll be doing:Looking for an opportunity to go to marketwith a best of breed integrated omnichannel tech stack in the cloud? The offergoes beyond just omni technology, we take our customer engagement strategy tothe next level incorporating technology and services including consulting, bigdata analytics, and automation (Bots). As part of our SolutionsEngineering team you’ll help develop leads and build partner relationships insupport of our business development efforts. In partnership with our DirectSales team in a pre-sales capacity, you’ll leverage your Cisco Contact Centerdesign and adjacent solutions architecture expertise. Responsibilities: Develop Solution Design / Configuration:Communicate with Lead Sales Engineers to gather and understandrequirementsDevelop detailed design solutions including the bill of material (BoM)configurations, VM layouts and architecture diagramsCommunicate and collaborate with Lead Sales Engineers to submit staffingprofessional services’ estimate requestsDevelop ‘Solution Review’ presentationsCoordinate preparation of materials and assist Lead Sales Engineerwith the Cisco (A2Q/DMS) and internal Design Review processes.Develop Proposals and SOWs using standard TTEC templates Provide a major contributing technical role for RFP ResponseDevelopmentCoordinate and provide assistance to Lead Sales Engineer inconsolidating pricing from third-party quotes, bill of materials andprofessional services estimate into pricing template/tool. Requiredskills:2+ years presales experience designing complex Contact Center, voice self-service solutions (applications and infrastructure) 3 to 5 years design and architecture experience working with Cisco UCCE solutions is preferred.Strong English language verbal and written communications skills We offer an outstanding career development opportunity, a competitive base salary and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Sr. Product Manager, Technical, Global Procurement Technology (GPT)

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Global Procurement Technology is seeking an experienced Sr. Product Manager (Technical) to envision, define and deliver Amazon's complex end to end Indirect Supply Chain technology solutions. This role will be responsible for identifying and partnering with internal business leaders and users to identify the most impactful business needs where technology solutions can deliver worldwide customer value. Partnering with internal customers, cross-organizational technology teams and third party software vendors to identify, recommend and plan fit-to-purpose business solutions, the successful candidate will bring clarity to ambiguous problems while collaborating with Program Managers and Engineers to plan and deliver impactful technology solutions. Developing 1-3 year strategies and product roadmaps, decomposing releases into prioritized feature-sets, analyzing and recommending best-fit solutions across internal and external software offerings and identifying opportunities to integrate systems into a cohesive user experience ecosystem, the GPT Sr. PM-T has the opportunity to drive innovation and measurable business results on a global scale.Given the breadth of the platforms we develop and integrate, this role will require coordination across internal and external Amazon teams as well as third party vendors. You'll work with customers, partners, and business stakeholders to align prioritized features with software technology solutions that deliver the most value and customer satisfaction. You will partner with business Directors and VP's as well as GPT Program Management and Engineering teams to define new capabilities and solutions through expertly crafted narratives, business requirements, market analysis, recommendations, and prioritized road maps, while driving clarity for business partners and engineers alike. Successful applicants will have experience aligning to measurable business goals (KPIs), developing product strategies, forming business sponsor and governance groups and user focus groups, creating product road maps, detailing functional requirements, crafting solution recommendations, facilitating business and technical meetings, partnering with resources outside of the team to get things done, making priority trade-off decisions, managing customer expectations, generating product buzz and communicating to a large number of stakeholders. The role is expected to communicate effectively to all levels within the company, both in writing and in meetings. The ideal candidate will have technical expertise, including a working understanding of systems design using common cloud technologies, able to actively participate in review discussions about engineering architecture and design, able to independently resolve integration challenges with external teams, and review UML, ERD and related technical diagrams and documents. The candidate will have experience managing complex products that span multiple projects and programs across multiple engineering and stakeholder groups. The successful candidate will thrive in a fast paced environment, deals well with ambiguity, develops and builds clarity, and is willing to roll up their sleeves to dig into any initiative or business problem. The candidate will have high standards for themselves and everyone they work with, and will be constantly looking around corners to prevent short sighted decisions while making trade-off decisions to optimize time-to-market. We are looking for a proven ability to work closely with the engineering team, and someone who is excited to take on new, ambiguous product domains that rely on the candidate's ability to generate clarity, solutions and a path to successful outcomes.TRAVEL REQUIREMENT: 20-40%, including international travelKey job responsibilities - Support various business groups within the Global Procurement Organization, converting requests into value-justified initiatives, well-researched solution recommendations, product charters and roadmaps, a pipeline of feature-sets and deliverables to deliver value to multinational business teams. - Partner with business sponsors and stakeholders to identify clear and measurable path to value for products and feature-sets, to drive clear decisions about which technology investments the organization will prioritize. - Apply a structured change management approach to roadmap changes and new product opportunities to effectively meet customer needs and maintain transparency. - Operate as a single-threaded-leader of the products and business domains within the PM-T's portfolio, taking responsibility for delivering results through partnerships, vision and leadership.KEY PERFORMANCE INDICATORS: - Earn trust of key stakeholders both inside and outside of the department - Manage intake requests for features and projects, assisting requestors to value-justify their proposals - Become a SME for business processes and relevant technology systems within the assigned business domains and associated programs. - Champion standards and process improvements - Create and manage measurements that track adoption and utilization of products and features, using KPI's to measure and drive successful goal completion and inform product road map pivot decisionsA day in the lifeBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you're passionate about this role and want to make an impact on a global scale, please apply!We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsSalary: . Date posted: 04/12/2024 10:10 PM