World Wide Technology, Inc. has an opportunity available for a Day 2 Support Engineer, specializing in SD-WAN technologies, to support our Advanced Technology Solutions group. The Engineer will be working with our Day 2 Support customers both in an advisory role and change implementor. This position is remote but may require 10% travel. Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Monitor network performance and troubleshoot problem areas as needed Ability to read and understand a Statement of Work A self-starter that can work remotely or with little supervision Provide peer reviews for engineering teams to ensure design compliance Coach and mentor other engineers on best practices Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki Manage, configure and troubleshoot components of Fortinet and Palo Alto devices in SD-WAN environment. Attend and lead customer facing meetings/discussions Advanced understanding of SD-WAN protocols Assist peer engineers with related Managed Services technologies as skillset allows Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts on-call rotation) Work Experience 7 to 12 years' experience deploying and implementing core route/switch and data center networks by industry best practices Experience deploying and implementing Viptela SD-WAN solutions would be an added advantage SD-WAN implementation and migration experience SDA implementation experience Familiar with design best practices for core network and SD-WAN solutions Experience initiating and working through OEM TAC cases Extensive Nexus 7K/5K/2K experience is required Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling) Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec) Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP) Experience with inter-company routing is preferred Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS) Experience with network automation using Ansible or other orchestration tools Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python Cisco partner post-sales consulting experience is strongly preferred Experience with Fortinet and/or Palo Alto SD-WAN solutions Ability to cross train other engineering team members Able to conduct research into networking issues and products as required Ability to present ideas in user-friendly language Salary: . Date posted: 03/29/2024 07:13 AM

Cloud Engineer III

, gurugram gurgaon hr, IN

Requisition Number: 95672Job Title: Cloud Engineer III (Linux)About Insight:Founded in 1998, Insight is headquartered in Chandler, Arizona, USA and has more and has more than 13000+ Teammates worldwide with global presence in Canada, United Kingdom, Germany, Australia, India, Singapore and many more. With offices in the prime location :Gurgaon and Bangalore we have 1000+ teammates operating from India. As a Fortune 500:ranked global provider of Digital Innovation, Cloud Data Center Transformation and Supply Chain Optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow, recognized for its excellence.About the team: IMCS Infrastructure Ops team provide support to the customer 24X7. We have a team of L2/L3/Technical Lead. Ops team have capability in multiple technologies such as Azure IaaS, PaaS, Windows, Linux, AWS, Kubernetes and DevOps. As cloud experts, we work on incidents, Service Requests and Change requests. It's our responsibility to manage server, storage, networking and other cloud hosted resources. Also, we make sure to provide the best solution for the customer. Ops team perform periodic assessment to ensure continuous improvement in client infrastructure. The ensure that servers are security compliance by installing regular updates.Responsibilities :1. Provide technical support and expertise for customers' cloud environments.2. Diagnose and resolve complex technical issues related to cloud infrastructure, networking, storage.3. Analyze and troubleshoot performance:related problems in cloud services and recommend optimization strategies.4. Handle incidents and service requests within defined SLAs, ensuring proper documentation and resolution.5. Participate in on:call rotation and provide after:hours support as needed.6. Conduct root cause analysis and provide detailed incident reports to prevent recurring issues.7. Assist in the development and maintenance of knowledge base articles, FAQs, and best practice guides.8. Assist with disaster recovery planning and testing to ensure business continuity.9. Support customers with cloud migrations, VMware on Azure, Cost Optimization and performance tuning.Qualification: 1. Min Experience: 5+ Years in core Linux Administration2. Strong general Linux Administration skills including shell scripting (bash)3. Must have Redhat RHCE or Redhat RHCSA certification.4. A good understanding of networking.5. Familiarity with low level network protocols and able to interpret a packet trace.6. Familiar with all the major components of an internet facing network (DNS, load balancer, proxy, reverse proxy, firewall, VPN etc.)7. Should have working knowledge of Web server, Ldap server, Proxy Server8. Experience in samba, NFS, Redhat Clusters.9. Good understanding of SSL and certificates10. Experience working in a cloud environment.11. Excellent communication skills and problem:solving skills12. Good to have cloud (Azure / Aws) knowledge.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 and 25 A Gurugram Gurgaon Hr India

Network Engineer for Bahrain

, Mumbai

VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. VAM SYSTEMS is currently looking for Network Engineer for our Bahrain operations with the following skill s

Required Hardware and Network Engineer

, Nashik

Required experience and skills on following: Remote Desktop Support Experience. SQL Server Installation and Configuration Knowledge. Active Directory Configuration and Management. OS repair, Troubleshooting, Profile migration, Outlook setup and troublesh

required network engineer with an experience of 1-4 yrs

, Noida

To install and configure, with external resources support if needed, Local Area Network and Wide Area network equipments. To participate to the management of all the Networking Company systems, both in Local Area and in Wide area environments. To inte

Support Engineer - ASV, Amazon Smart Vehicles

Amazon, Bangalore, Any

BASIC QUALIFICATIONS- Experience in technical supportDESCRIPTIONDo you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems? If you answered yes to these questions, we have a dream job for you.As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You will troubleshoot open issues and work closely with Customers. Regular documentation of SOPs, KBs are required. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.Key job responsibilitiesAt Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.- Propose improvements to our existing processes in order to improve the team's speed, quality and efficiency.- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.A day in the lifeThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:- Provide first level (L1/L2) of support for handling Jiras, tickets, operational issues from production services- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance driven coding projects, primarily in Python- Read and understand scripts and make code fixes to resolve issues- Develop tools and automate manual operational tasks and easy maintenance of our services.- Build monitoring metrics dashboard, and report system health and support status metrics.- Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill setAbout the teamWe are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of networking protocols such as HTTP, DNS and TCP/IPSalary: . Date posted: 04/10/2024 10:06 PM

Senior Network Engineer

World Wide Technology, Remote, Any

Responsible for the delivery of network planning, design, implementation & optimization services as a post sales consultant to WWT's Commercial Enterprise clients. Create Low Level and High-Level design of campus and data center networks utilizing industry best practices and industry leading hardware to include Enterprise l L2/L3 switching and Data Center switching platforms, SD-WAN and many other deployments. Lead the delivery of network solutions including routers, switches, firewalls, load balancers and other network hardware appliances. Oversee/perform new and existing equipment, hardware, and software upgrades. Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices. Monitor network performance and troubleshoot problem areas as needed. Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Must have at least 7 proven years of experience designing, deploying, and implementing core route/switch and/or data center networks in accordance with industry best practices. Experience implementing Cisco Nexus 9K and Cisco Catalyst 9K switching. Experience deploying logical design models (L2/L3, VPC, Device Contexts, Datacenter Zones, Spanning tree, VRF, VTP, VLANs, physical cabling). Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT etc). Strong knowledge of IP communication and routing is required (OSPF, EIGRP, BGP). Experience with inter-company routing is preferred. SD-WAN implementation and migration experience in one of the following is required: Cisco SDWAN (preferred), VmWare SDWAN(VeloCloud), Aruba SDWAN (SilverPeak), Fortinet SDWAN, Versa SDWAN. Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment. Able to conduct research into networking issues and products as required. Highly self-motivated and directed, with keen attention to detail Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation with proven analytical and problem-solving abilities. Related degree in computer science or electrical engineering and/or seven to ten years equivalent network engineering experience. Salary: . Date posted: 04/18/2024 07:22 AM

Support Engineer - ASV, Amazon Smart Vehicles

Amazon, Bengaluru, KA, IN

DESCRIPTIONDo you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems? If you answered yes to these questions, we have a dream job for you.As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.Key job responsibilitiesAt Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.- Propose improvements to our existing processes in order to improve the team’s speed, quality and efficiency.- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.A day in the lifeThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:- Provide first level of support for handling Jiras, tickets, operational issues from production services- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance driven coding projects, primarily in Python- Read and understand scripts and make code fixes to resolve issues- Develop tools and automate manual operational tasks and easy maintenance of our services.- Build monitoring metrics dashboard, and report system health and support status metrics.- Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill setAbout the teamWe are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- 1+ years of scripting language experience- Experience in agile/scrum or related collaborative workflow- Experience in UnixPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent- Knowledge of UNIX/Linux operating system- Experience with REST web services, XML, JSON, JIRA, dashboarding

Support Engineer IV - ASV, Amazon Smart Vehicles

Amazon, Bengaluru, KA, IN

DESCRIPTIONDo you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems? If you answered yes to these questions, we have a dream job for you.As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.Key job responsibilitiesAt Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.- Propose improvements to our existing processes in order to improve the team’s speed, quality and efficiency.- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.A day in the lifeThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:- Provide first level of support for handling Jiras, tickets, operational issues from production services- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance driven coding projects, primarily in Python- Read and understand scripts and make code fixes to resolve issues- Develop tools and automate manual operational tasks and easy maintenance of our services.- Build monitoring metrics dashboard, and report system health and support status metrics.- Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill setAbout the teamWe are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findingsPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API calls

Cloud Support Engineer I - French Fluency

Amazon, Toronto, Ontario, Canada

BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Fluency in both written and verbal FrenchDESCRIPTIONAs the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip yourself with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- MS or PhD in related field- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration- Experience in programming and/or managing full application stacks from the OS up to custom applications- Experience in container, CI/CD, security, BigdataAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/20/2024 08:55 AM