Job title: Technical Sales Support Professional - Traction TransformersWe're looking for talented individuals with the skills and vision to build better tomorrow. Join our acquisition team and work towards offering our Traction Transformers built with the latest technology in our state-of-the-art manufacturing facility.The Challenge• To Keep pace with the Market and competitionThe Candidate• You should be a graduate/Diploma in Electrical / Mechanical engineering• Excellent analytical skills • Communication Skills, Result and quality orientation, Customer orientation• Preferably having experience of Transformer industry segment• Experience of 5 to 10 years especially for Bidding in Traction Transformer Market.• Past experience of handling customers like CLW / RDSO / Indian RailwaysThis role is based at Mumbai, but occasionally you may have to travel for discussions and negotiations at customer's place.Salary: . Date posted: 03/31/2024 02:30 PM

Support Engineer III L4

Amazon, Chennai, TN, IN

DESCRIPTIONThe team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key Job Functions Include these... - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setA day in the lifeInclusive Team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

Technical Sales Support Professional - Large Power Transformers

Siemens, Thane, Any

Technical Support Engineer

, pune, IN

TECHNICAL SUPPORT ENGINEERLocation: Pune (Hybrid or Home:based)Position Summary:Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as aTechnical Support Engineer (TSE).The role requires providing technical assistance to our users, via our web:portal and phone system, for a mission:critical Document Management Product.This is a hands:on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.Responsibilities:Provide technical diagnosis and resolution to reported issues regarding ProjectWise.:Advise and educate users on accurate ProjectWise workflows.:Properly escalate unresolved issues to the appropriate internal teams, acting as a liaison between users and Product Management/Development.:Maintain accurate updated notes and details on user issues.:Document software defects and create technical knowledge in the form of Knowledgebase Articles or Communities Posts.:Communicate with team members regarding current/ongoing issues via daily scrum team calls.:Work in a fast:paced environment while collaborating with internal and external stakeholders. Qualifications::Bachelor's Degree with atleast 2years of experience in Product Technical Support and exposure to Global user interactions.:Beginner to Intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.:Beginner to Intermediate knowledge of IIS (Internet Information Services),:Intermediate knowledge of Networking (DNS, TCPIP, FQDN, cluster environments):Intermediate knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.:Ability to ask targeted questions to understand product issues quickly and efficiently.:Strong critical thinking/troubleshooting skills.:Excellent written and verbal communication skills.:A motivated self:starter with a user first approach and desire to solve problems.:Professionalism, patience, friendliness, and clarity, when providing responses both Internally and Externally.:Emotional intelligence when talking with users and the ability to methodically document information.:Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.:Ability to work well with Global colleagues in a team environment.:Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.Though not required, these are some good skills to have::Product knowledge ofProjectWise or similar Document Management Systems such as: SharePoint, Documentum, Vault, Aconex, etc.:Prior experience with CAD Software Tools such as: MicroStation, AutoCAD, Revit, Civil 3D, etc.Daily Activities/Tasks::Review individual backlog and prioritize aged and escalated issues.:Reproduce issues in:house on test systems (Virtual Machines) to isolate the cause of the problem.:Monitor the Team queue and select issues in the order of priority, impact, and duration.:Update and follow:up with users via our web portal and phone system on existing issues.:Engage on Team Scrum calls to discuss issues and liaison with the team.:Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.:Contribute to Bentley Communities to provide public information on product workflows and answer user queries.:Update the Team Technical Knowledge Base and share updates with the team.:Reoccurring Product training through internal Pathways, Wikis, videos etc.:Communicate potential Defects/Enhancements to the Product Management/Development teams.:Provide a handov

Technical Sales support Professional

Siemens, Aurangabad, Any

Technical Sales support Professional

Siemens, Aurangabad, Any

As a Engineering specialist, design control philosophy and wiring schematics for EHV and HV AIS circuit breakers.Responsible for preparing engineering documents, discussions with customers regarding open points and arrange drawing approvals by conducting meetings customer visits to customers like PGCIL, NTPC and other major utilities.Take hand over from Sales/Order Acquisition team and understand all documents and specifications to provide engineering documents in line with agreed technical parameters.Checking and maintaining/configurating SAP BOM for all Circuit Breaker and spare orders.Spares and internal order booking/customer complaints booking in SAP and maintaining bill of material.Understanding non-standard requirements and circulating correct information of the drawings through manufacturing instructions.Engage with internal stake-holders to clear all engineering documents, Bill of materials, SAP codes etc.• You should be a graduate/post graduate in Electrical engineering, have sufficient product knowledge and 3 to 5 years of industry experience.• You should have Strong strategic planning, negotiation, customer intimacy, organizational skills, proactiveness, strong decision making, ownership mindset and soft skills.• Excellent analytical and problem-solving skills with the ability to manage multiple disciplines simultaneously.• Knowledge of Auto CAD, E-Plan, CAD Worx E&I and SAP.• You've good knowledge of High Voltage Circuit breaker of Air Insulated Substations.This role is based at Aurangabad (Maharashtra)Salary: . Date posted: 04/05/2024 08:14 PM

Technical Sales support Professional

Siemens, Aurangabad, Any

As a Engineering specialist, design control philosophy and wiring schematics for EHV and HV AIS circuit breakers. Responsible for preparing engineering documents, discussions with customers regarding open points and arrange drawing approvals by conducting meetings / customer visits to customers like PGCIL, NTPC and other major utilities.Take hand over from Sales/Order Acquisition team and understand all documents and specifications to provide engineering documents in line with agreed technical parameters.Checking and maintaining/configurating SAP BOM for all Circuit Breaker and spare orders.Spares and internal order booking/customer complaints booking in SAP and maintaining bill of material.Understanding non-standard requirements and circulating correct information of the drawings through manufacturing instructions.Engage with internal stake-holders to clear all engineering documents, Bill of materials, SAP codes etc.What you need to make real what matters• You should be a graduate/post graduate in Electrical engineering, have sufficient product knowledge and 5 to 7 years of industry experience.• You should have Strong strategic planning, negotiation, customer intimacy, organizational skills, proactiveness, strong decision making, ownership mindset and soft skills.• Excellent analytical and problem-solving skills with the ability to manage multiple disciplines simultaneously.• Knowledge of Auto CAD, E-Plan, CAD Worx E&I and SAP.• You've good knowledge of High Voltage Circuit breaker of Air Insulated Substations.This role is based at Aurangabad (Maharashtra)Salary: . Date posted: 04/05/2024 08:14 PM

Technical Sales Support Professional

Siemens, Thane, Any

Sales Support Professional_Export System

Siemens, Thane, Any

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Your new role - challenging and future-oriented:. Receive and acknowledge order with sign-off from sales/acquisition team as per defined process (checklists/documents) and protocols.. Transfer Techno-commercial order related details to engineering as per defined process (order input documents) and protocols once the order is received from sales/acquisition after thorough review.. Review and identify along with proposals order requirements for non-standard, long lead items, etc. and take appropriate actions to ensure project timelines are maintained.. Monitor job milestones and ensure delivery adherence.. Perform the commercial review (payment terms, LD etc..) as well as offer validity of bought-out materials.. Co-ordinate and obtain the technical clarification / attend KOM with Customer.. Collaborate with proposals, engineering, and factory for design, documentation, manufacturing, and testing activities to ensure timely execution of order as per defined milestones.. Submit drawings to customers, incorporate customers' comments and will visit customers for approvals if required.. Maintain order documentation inline with project requirements ensuring archiving and easy retrieval during and post order completion.. Interface with customers and other stakeholders to clarify and resolve engineering & project related issues.. Responsible for change and claim management to maintain/exceed profitability of order.. Arrange for dispatch clearance from customer & co-ordinate with factory for dispatch.. Handling of bought-out equipment like bus duct, Control and relay panels, adaptors, site activity, etc.. Responsible for handling post-supply/site queries and creating the CFR on receipt of quality related site complaints and coordinating with customer service & logistics team for dispatches.. Stay closely connected with the customers/regional companies and provide extensive support to the customers on a regular basis.What do I need to qualify for this job?. Bachelor's degree in electrical engineering or its equivalent. Minimum 5-8 years' experience in order/project management. Good knowledge of switchgear fundamentals, great understanding and interpretation of customer technical specifications and Single Line Diagram.. Sound background of Medium & Low Voltage products / Systems.. Possess strong negotiation and convincing skills.. Good communication skills with great Customer orientation. a high level of motivation, sense of urgency, and energetic approach to job duties and requirements along with team working skills.. Must have excellent verbal, written communication, and presentation skills to communicate technical information within Siemen and customers.. Strong interpersonal skills, ability to work and prioritize in a fast-paced environment is essential forsuccess.. Proven track record of interacting professionally and positively with all levels of the organization.. Excellent organization and time management skills with ability to manage and respond to changing priorities.. Competent with Microsoft Office suite (Excel, Word, PowerPoint, etc.), PowerBI, etc.. This profile requires travel to Siemens factories and customer sites as per need.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/10/2024 02:20 PM

Technical Sales Support Professional

Siemens, Gurugram, Any

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world's energy systems. Their spirit fuels our mission.Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you?We make real what matters. This is your role:You are among the first set of respondents to respond to requirements of our new and existing customers who entrust Siemens to be a partner in their objective for a reliable solution to handle switching and protection of Substations be it for Transmission Purpose or for Industrial Use. In collaboration with the direct responsible you must ensure accurate tender and offer process of Turnkey / Partial Turnkey EPC / LSTK contracts relating to large format HV / EHV AIS / GIS substations to meet customer expectations in term of appropriateness, quality, and reliability and in line with profitability corridor as agreed upon for the case. You need to be able to deliver and manage the Offer development independently and in the reasonable time frame as agreed on a case-by-case basis for ac substations upto 765KV. What we expect from you • Prepare High quality offers and be able to participate in discussions as well as negotiations with customer / consultants in collaboration with Sales. You are responsible for offer KPI's. • Lead from the front and co-ordinate with other Offer making Team resources and achieve deadlines (ex. Offer Approval Process, Techno Commercial Bid Documentation, Bid Submission) with both external and internal stakeholders (like factories, design centres, purchase, other businesses, end customers etc). • Evaluate the assigned RFP / Tender and be able to fine tune the technical solution along with the Engineering and Product Experts to ensure a competitive and technically compliant bid participation. With full involvement in clarifications and suggestions to the Client - you are responsible for proposal write-outs to the customer. • Deep evaluation of supplier's offers - both technical and commercial and participate in Vendor Meetings as required. • Be able to comprehend the offer structure jointly with other support teams and contribute towards alignment for Bid Concept, Cost and Technical Validation, Taxation, and a Winning Strategy. • Be able to discuss and align with the customers the time schedule requirements and defend the same if required. • Be able to understand / decipher critical aspects of a tender/ customer requirements / concerns and proactively search for solutions and risk resolution jointly with other team stakeholders. • Be able to present and defend the Bid Concept as part of the approval process.• At times be able to practice a consultative approach to a customer and express about the best practices and benchmark approaches to present Siemens as a competent partner.What experience / skills we require you to have:• Proven experience of at least 10-12 years in Substation Proposal process or project engineering or project execution or Sales with deep exposure to HV/ EHV substations and substation practice • At least 3 year's Experience in Offer Management of Substations according to internal processes • Hands on experience on costing of Turnkey bids • Experience of Indian Private & Public Tenders / RFPs including TBCB tenders• Degree / Postgraduate in Electrical Engineering - Power System • Good knowledge of MS Excel & Power Points, • Willing to travel 10-15% of the time. • Self-motivated, strong focus on achieving goals, initiative, autonomy, and willingness to work in team.• Maturity in understanding customer expectations.• Experienced in managing work to meet inflexible deadlines.Our Grid Technology division enables a reliable, sustainable, and digital grid. Siemens Energy offers a leading portfolio and solutions in Grid Stabilization (FACTS), HVDC transmission, and energy storage, high voltage AIS & GIS switchgears and transformers, and digital grid technology.We don't need superheroes, just super minds:This role is based in "Gurgaon", where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business needs. Bring your curiosity and imagination and help us shape tomorrow.Salary: . Date posted: 04/19/2024 08:45 PM