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Unified Telecommunication Engineer Salary in India - PayScale
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Director, Telecommunications
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Director, Telecommunications.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC Digital is seeking a Director of Telecommunications, UC & UCCE to lead our India Customer Experience (CX) Center of Excellence (COE) within our Technology Services segment. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As a leader of our COE you will provide team direction and drive the strategic build out of the complex CX solutions including design, architecture and delivery methodology and support framework. Role/Responsibilities: * Leverage your design and implementation experience working with full-life cycle Cisco networks, Unified Communications and contact center project integrations to deliver our best in class cloud CX offering. * Oversee the team’s activities in performing CX Implementations. * Establish design, architecture and Implementation standards for the COE. * Leverage your thought leadership to build a delivery methodology in order to meet client expectations and deliverables. * Cohesive approach when partnering with segment practice areas and leaders. * Proactively provide consistent and frequent project status updates and project issues to assigned project managers * Excellent documentation, presentation, and problem-solving skills * Lead, coach, and mentor teams to foster career growth and development. * Work with Talent acquisition to continue to recruit and hire talent. Skills/Experience: * 10+ years of experience working with end to end complex systems implementations and integrations leading a high performing delivery team. * 5 to 10 years of experience in a leadership or management role within the technology industry * 10+ years designing, architecting and implementing complex Cisco Unified Communications solutions with Cisco Unified Communications Manager (UCM) (CallManager), Cisco Unity Connection, Instant Messaging and Presence (Jabber), WebEx, and Cisco Emergency Responder. * Experience with CX 3rd party solutions a plus. (Verint, Calabrio, Nuance etc) * Understanding of CX based application development solutions. (Desktop Integration, IVR, AI Solutions, Q&A) * Demonstrated ability to lead, mentor and manage technical project teams * Excellent documentation, presentation, and problem solving skills * Excellent communication skills and client-facing skills * Prior project lead experience or team leadership skills required * Excellent communication skills and client-facing skills * Minimal travel but ability to work flexible hours and or ability to telecommute/work remotely during various phases of the project lifecycle to support Global Projects. Desired Experience * Multi-site contact center systems integration experience with Cisco Unified Contact Center Enterprise (UCCE) * Experience with Unified Customer Voice Portal (CVP) and VXML Gateways * Experience with Unified Contact Center Express (UCCX) * Immersive Telepresence, VCS and Collaboration Endpoints. * Call Center or Contact Center knowledge or consulting experience * Knowledge of Cisco Hosted Collaboration Solutions for both UC and Contact Center * Cisco Certifications: CCIE Routing and Switching, CCNP for Routing and Switching, CCIE Voice, and/or CCNP Voice (CCVP) is a plus Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Senior Verint Escalation Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior UCCE Escalation Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC is seeking a Cisco UCCE Senior Escalation Engineer to join our Technology Services team. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco contact center solutions. What you’ll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues. Ability to work in a delivery support environment that involves structured processes and timelinesExperience with a disciplined development methodology and release management processTelecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)Familiarity with Cisco Email Manager and Cisco Unity Architecture deployment, support, and administration preferred.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocolsMulti-site configuration and hybrid of enterprise level IP and TDM environments What skills you’ll need: 4+ years administration, troubleshooting and support experience with Cisco Unified Contact Center Enterprise applications. Integration and deployment experience with these applications is highly desirable.Cisco IP Dialer development and support experienceExperience with Cisco IP-IVR Application performing design, development, and support functions.Experience performing Cisco ICM scripting, design, deployment, administration, and troubleshooting.Experience with Cisco CVP Application design, development, administration and troubleshooting.Exposure with Cisco UCCE Solution Architecture and Integration.Experience with call recording solutions, Calabrio preferredMulti-site configuration and hybrid of enterprise level IP and TDM environmentsCisco Certifications (i.e., CCNA, CCDP, CCIE) preferredAbility to obtain US Security clearanceEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Unified Communications Engineer
, haryana / new delhi, IN
Requisition ID:272392:Relocation Authorized:None:Telework Type:Part:Time Telework:Work Location:New DelhiCompany Overview: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Position Summary:Bechtel's Information Systems and Technology organization is seeking strong delivery focused technical expert in Microsoft Teams and Video Conferencing technologies.This position will work directly with specialized Microsoft Teams and Video Conferencing Technology groups and will be responsible for liaising with business owners, project managers, design teams, operations teams, and partners/ suppliers to ensure successful and timely delivery of new or changed services.The candidate will also be required to draft a plan of delivery, manage delivery objectives, project manage major initiatives and ensure training and any other non:functional requirements are defined and delivered.Willing to work on flexible shifts, to meet business objectives. Shift timings are subject to change as per job requirement.Position Skills::Microsoft 365 Cloud services : Microsoft Teams, Exchange Online, SharePoint Online, Azure AD, Endpoint Management (Intune), and Microsoft 365 Apps suites:MS Teams issues related to one:on:one chat and team in MS Teams:MS Teams SBC configuration and routing:Microsoft 365 migration scenarios including Hybrid configuration, External Guest Access, and Federation:Strong PowerShell scripting knowledge for interacting with Microsoft cloud services.:SharePoint Administration, working with SharePoint developers including design, development, and architecture.:Understanding of Microsoft Azure, architecture, licensing, and support models:Understanding of Data protection, DLP, Cloud Security concepts:Understanding of modern device management and application virtualization concepts.:Understanding of networking and routing concepts, DNS, DHCP.:Experience working with Public Cloud platforms, (Azure) preferably with a focus on Teams services.:Understanding of Microsoft authentication, authorization, and modern applications.:Excellent written and verbal communication skills.:Understanding of project management methodologies.Position Duties and Responsibilities:Work directly with subject matter experts of Microsoft technologies including Exchange