Technical Engineer Salary in India - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:14 PM

Additional Locations:India:Haryana, GurgaonDiversity : Innovation : Caring : Global Collaboration : Winning Spirit : High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.About the role:Boston Scientific is seeking an experienced Manhattan Warehouse Management System Engineer.This individual will be a key part of the Global Information Technology (IT) Department working with our internal IT partners and architects, distribution center team, and with external Boston Scientific solution partners. The goal of this role will be to support ongoing technical and functional demands associated with the Manhattan platform while enabling optimization and improvement of the end to end solution. The successful candidate will be equally qualified in requirements gathering, technical configuration, testing, and ongoing support, while being a subject matter expert on Manhattan. Your responsibilities include::Provides technical and functional role on all projects, technology, and initiatives that support the US and LATAM Distribution Product Team:Provides support for end to end distribution technology stack that our flagship distribution centre operates on, with a specific technical and functional skill strength around the Manhattan WMS platform.:As an engineer with subject matter expertise on the Manhattan platform, the individual should have full functional knowledge of how a distribution center operates and how those functional processes can be built and supported in Manhattan.:They will be considered both a technical and functional resource responsible for working with other members of the Product Team to design and configure Manhattan to satisfy business requirements.:Requirements gathering, solution design, configuration/coding, testing, and ongoing support.:Provides requirement analysis, level of effort estimation, and project planning input.:Works collaboratively with cross:functional and technical teams to provide advice and information to global groups and serve as an advocate to promote the benefits of the respective solution.:Enhances, maintains, and supports the development of systems throughout the Software Development Lifecycle according to the IT methodology, department SOP's, and team guidelines.:Provide end user demonstrations.:Eager and able to help build out the processes and operating rhythm of the value stream approach (Agile, product focused, DevOps).:Basic Knowledge of SCI (Supply Chain Intelligence/Cognos):Basic Knowledge of Upstream Supply Chain Systems (SAP preferred)What were looking for:Required Qualifications:- Bachelors degree in Computer Science or related field.- 4+ years of related experience- 2+ years of hands:on technical experience with the Manhattan platform- Deep and broad knowledge of multiple technologies with extensive knowledge of the capabilities and constraints- Able to communicate effectively at all levels within the organization : both written and oral communication- Able to work on a team, in person, and in a collaborative setting- Experience working in an agile environment- DevOps experience an advantage- Strong analytical and problem:solving skills- Demonstrated ability to produce high quality software under tight time constraints- Self:motivated, self:directed, adaptable- Strong organizational skills, experience working in large development teams and strategic initiatives

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

TECHNICAL SUPPORT ENGINEERLocation: Pune (Hybrid or Home:based)Position Summary:Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as aTechnical Support Engineer (TSE).The role requires providing technical assistance to our users, via our web:portal and phone system, for a mission:critical Document Management Product.This is a hands:on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.Responsibilities:Provide technical diagnosis and resolution to reported issues regarding ProjectWise.:Advise and educate users on accurate ProjectWise workflows.:Properly escalate unresolved issues to the appropriate internal teams, acting as a liaison between users and Product Management/Development.:Maintain accurate updated notes and details on user issues.:Document software defects and create technical knowledge in the form of Knowledgebase Articles or Communities Posts.:Communicate with team members regarding current/ongoing issues via daily scrum team calls.:Work in a fast:paced environment while collaborating with internal and external stakeholders. Qualifications::Bachelor's Degree with atleast 2years of experience in Product Technical Support and exposure to Global user interactions.:Beginner to Intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.:Beginner to Intermediate knowledge of IIS (Internet Information Services),:Intermediate knowledge of Networking (DNS, TCPIP, FQDN, cluster environments):Intermediate knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.:Ability to ask targeted questions to understand product issues quickly and efficiently.:Strong critical thinking/troubleshooting skills.:Excellent written and verbal communication skills.:A motivated self:starter with a user first approach and desire to solve problems.:Professionalism, patience, friendliness, and clarity, when providing responses both Internally and Externally.:Emotional intelligence when talking with users and the ability to methodically document information.:Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.:Ability to work well with Global colleagues in a team environment.:Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.Though not required, these are some good skills to have::Product knowledge ofProjectWise or similar Document Management Systems such as: SharePoint, Documentum, Vault, Aconex, etc.:Prior experience with CAD Software Tools such as: MicroStation, AutoCAD, Revit, Civil 3D, etc.Daily Activities/Tasks::Review individual backlog and prioritize aged and escalated issues.:Reproduce issues in:house on test systems (Virtual Machines) to isolate the cause of the problem.:Monitor the Team queue and select issues in the order of priority, impact, and duration.:Update and follow:up with users via our web portal and phone system on existing issues.:Engage on Team Scrum calls to discuss issues and liaison with the team.:Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.:Contribute to Bentley Communities to provide public information on product workflows and answer user queries.:Update the Team Technical Knowledge Base and share updates with the team.:Reoccurring Product training through internal Pathways, Wikis, videos etc.:Communicate potential Defects/Enhancements to the Product Management/Development teams.:Provide a handov

Markem:Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem:Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.The RoleThe Technical Service Engineer is responsible for performing on:site installation, maintenance, service repair and support for Markem:Imaje products and services.What you will do::The engineer has to provide on site service and customer support study different type of packaging machines and site readiness for printer installation. Conduct onsite (online) printer trial Perform on:site product installation on customer premises.:He shall be responsible for on: site services such as Installation and Maintenance of Markem products to ensure maximum up:time and customer satisfaction. He needs to meet service and spares budget for assigned geographical territory.:Job requires travelling to manufacturing facilities of Markem customersWhat you need to have::The engineer must have 3 : 5 years of hands on experience in on site service and customer support of capital goods relating to industrial automation.:He must be Graduate with Degree in Electrical/Electronics/ BSc (maths/Physics) with at least 60 marks from reputed college. Good organizational skills and ability to set priorities and manage time effectively.:Good level of customer relationship management skills.:Candidates applying for this position must have own vehicle that can be used for business travel purpose.You'll only be the right candidate if you are aligned to our values and culture: :Collaborative entrepreneurial spirit :Winning through customers :High ethical standards, openness and trust :Expectations for results :Respect and value peopleIf you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.LI:DNILI:DNIWork Arrangement : Onsite Salary Range : : We consider several job:related, non:discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you . Kindly specify Job Requisition Number / Job Title and Location in response.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any

DESCRIPTIONAmazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers’ technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues. AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilitiesA day in the lifeKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams. • Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing. • Proven track record of driving improvement programs in the operations, engineering and support fields. • BE/B.Tech or equivalent/higher degree preferred. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains –Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, development/programming skills • Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events. PREFERRED QUALIFICATIONS•International experience is an added bonus. •The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.

DESCRIPTION The Editorial Strategy and Solutions [ESAS] team develops high-quality, user-centered content for the companies and individuals who sell goods and services through the Amazon selling platform. Amazon strives to be Earth's most customer-centric company, where people can buy virtually anything online. Amazon sellers play a key role by greatly expanding the selection available to shoppers. As a technical writer on our Content Management team, you will follow our style guides to create clear and concise information to help Amazon sellers succeed. You will collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects. With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless. This position will be located in Bangalore, India. The successful candidate will exhibit: - Good skills in writing about complex technical and business subjects to a variety of audiences. - Proven experience of technical editing/writing in a similar role. - Ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment. - Ability to interact with different business groups and scope documentation assignments. - Precise documentation and clear communication skills. - Fluency in written English. - Affinity for technology and a proven experience working with Content Management Systems (CMS). - Working knowledge of DITA. - Experience in HTML/XML skills. - Instructional Design experience is a plus. We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - TN | Virtual Location - WBBASIC QUALIFICATIONS - Bachelor’s degree in English, communications, linguistics, or related field (Master's degree preferred) - Minimum 4 years’ experience as a technical writer, editor, or content strategist, with a focus on software or workflow applications - Minimum 2 years’ experience with Content Management Systems (CMS) - Experience managing content projects, including coordinating with other teams - 2-4 years’ experience with a markup language such as HTML or XML - Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines - Experience in content review and localization - Experience reviewing content as per US English - Working knowledge of Darwin Information Typing Architecture (DITA)PREFERRED QUALIFICATIONS - Experience working with product and UI designers and writing UI text - Experience working as part of a global team supporting multiple languages - Experience creating content for translation and localization - Experience with content management systems and SEO - Experience working in an Agile content development environment - Experience in editorial/peer review - Attention to detail and organizational skills

In Licensing:Provide technical insights to the scientific team for identifying and prioritizing candidates for in-licensing.Participate in feasibility studies and provide technical assessments of the products considered for in-licensing: evaluation of manufacturing capacity, good manufacturing practices, regulatory steps etc.Assist the patent team in evaluating the patent landscape of the candidates for in licensing.Provide technical insights to license negotiations and agreement finalizations.Out Licensing:Assist the team in the Expression of Interest process for selecting generic manufacturers.Proactively engage with sublicensees to identify areas of concern and development bottlenecks; provide technical support and suggest solutions to accelerate development and marketing of the product.Alliance Management and Other Activities:Track development activities and regulatory filing processes and monitor compliance with the license agreement.Work closely with the Alliance Management team to ensure effective management of relationships with both sublicensees and originator companies.Attend quarterly review meetings (QRMs) and collaborate cross-functionally where technical insight is required to support the mission.Perform other duties as assigned by the by the Head of Business Development and Head of Alliance ManagementEssentialA University degree life sciences, Pharmacy, or other relevant discipline, with a strong scientific/technical background.Approximately 15 years of experience in the pharmaceutical industry, specifically in product development.A deep understanding of the generic drug development process and regulatory requirementsExcellent project management skills, with the ability to manage multiple projects / accounts at the same time.Native proficiency in written and spoken English.DesirableKnowledge of different product categories and dosage forms, including small molecules and biologics.Proficiency in additional areas of product development such as regulatory affairs, patents, manufacturing, and quality assurance.Ability to apply industry knowledge to the projects, with a strong inclination towards learning and innovation in diverse areas related to pharmaceuticals, public health, and voluntary licensing.

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position Title Sr. Technical Engineer - Salesforce Platform Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Not available in the old job description Remote/Hybrid/in-Office Not available in the old job description ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the \"Work with Heart\" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link . Purpose of the role The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform. We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners. KEY ACCOUNTABILITIES 25% of time Salesforce CRM Practice Operations & Delivery • Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects • Support Core CRM Cloud org assessments for platform opportunity identification • Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products • Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives • Support Salesforce Core CRM pilot opportunities • Participate the establishment & execution of central practice operations & ways of working • Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Support Salesforce seasonal upgrade release needs • Continue to build on communication/soft skills • Learning and enhancing new skills • Assist with project planning and risk management as needed • Partner with Salesforce CRM peers & community to knowledge share and problem solve 75% of time Project & Product Team Partnership & Delivery • Partnership with Consumer Care & Canada Sales product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation. • Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis) • Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem • Ensure platform principles & governance best practices are being following • Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented • Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Collaborate with product team to identify & utilize meaningful new features of Core CRM platform • Support Salesforce Core CRM pilot opportunities • Partner with Analysts on Salesforce seasonal upgrade release review and testing • Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc) • Challenge ideas and opinions to avoid pitfalls and inefficient solutions • Identify gaps in processes, opportunities for improvements and automation • Consult, advise and provide subject matter expertise as required MINIMUM QUALIFICATIONS • 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.) • Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.) • Demonstrated experience of strong communication skills (oral & written) • Demonstrated ability to work in a team environment yet independently productive • Demonstrated ability to span geographic and time zone constraints to collaborate on solutions • Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps • Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight • Effective analytical and problem-solving skills • Ability to research, plan, organize, and implement new processes or technology • Experience working in a team using agile development methodologies Skill proficiency expectations • Expert Level • Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.) • Strong communication skills • Effective abilities to solution (problem statements, options/alternatives, pros/cons) • Working in global teams • Intermediate Level • Agile techniques, methods & experience • Identify gaps in processes, opportunities for improvements and automation • Basic Level • Experience with DevOps, CI/CD, & Cyber Security • Knowledge of Google Cloud Platform PREFERRED QUALIFICATIONS • Salesforce certifications (Admin, Developer) • Prior successful experience as a Salesforce Admin or Analyst • Experience with consuming and interacting with MuleSoft integrations • Experience with DevOps, CI/CD and Knowledge of cloud platforms and solutions, such as Google Cloud Platform • Database experience, including knowledge of SQL, and relational database concepts and models • Experience with dimensional modeling, ETL, and structured and unstructured data • Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau • Understanding of CPG industry • Experience with modern Software Engineering principlesCOMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/17/2024 01:20 PM