Performance Manager Salary in Andhra Pradesh - PayScale

DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean tools Other requirements: • Direct management experience for employees and their performance • Experience with performance metrics and process improvement (how, when, who) • Candidates must be flexible to work weekends and/or overnight shifts regularly Key job responsibilitiesAmazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.• Proactively identify and lead process improvement initiatives and Lean toolsOther requirements:• Direct management experience for employees and their performance• Experience with performance metrics and process improvement (how, when, who)• Candidates must be flexible to work weekends and/or overnight shifts regularly We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can push and pull wheeled dollies loaded with products up to 100 pounds during shiftsPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTION a) Handing Account Payable-finance operations with team size of 20+ b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalationsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of applying key financial performance indicators (KPIs) to analyses experience- 4+ years of building financial and operational reports/data sets that inform business decision-making experience- 4+ years of creating process improvements with automation and analysis experience- Over all 10+ Years experience in people management & P2P area.PREFERRED QUALIFICATIONS- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 4+ years of mentoring junior finance and/or business team members experience

The Engineering Manager will be responsible for:Collaborating with the Talent team to efficiently acquire and retain human resources to support the team's mission, while taking ownership of the selection processCultivating an enjoyable and dynamic work environment, fostering a merit-based culture that is attracting top talent in the industryPromoting a highly engaged and dedicated work atmosphere by implementing objective-setting and performance management proceduresGuiding and mentoring the team, providing appropriate training and development opportunities, and removing obstacles to enhance team performanceEstablishing annual team objectives aligned with the overall departmental goalsEnsuring that the team is executing tasks in accordance with the departmental strategy and annual objectivesDeveloping, updating, and revising departmental Standard Operating Procedures (SOPs) with Director-level approvalGuaranteeing adherence to established processes and Service Level Agreements (SLAs) by the teamAddressing and resolving any gaps or issues within the teamCreating and managing procedures for handling customer issues, ensuring that the department is maintaining service and productivity standardsCollaborating with various functional areas within the Labs department to currently optimize Agile team performance and achieve product roadmap milestonesBachelor's or Master's degree in Engineering or a related field with at least 10+ years experience professional experienceProven experience as an Engineering Manager or in a similar leadership role, with a track record of successfully leading engineering teamsStrong technical background Excellent leadership and communication skills

XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment

DESCRIPTIONThe Data Centre DCEO Facility Manager, with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. RESPONSIBILITIES: Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.BASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.Key job responsibilitiesResponsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.· Has primary responsibility for availability zone of Data Centers (2-4 locations)· Participates in strategic planning projects.· Conducts financial analysis and contributes to financial decisions.· Typically manages 5 or more direct reports.· Negotiates and rolls out contracts and space.· May oversee the build out of Facility-specific infrastructure in existing locations.· Participates in recruiting efforts. Continually raises the bar.· Is active in the training and/or development of others.· Executes vision and goals for the team or department.· Will conduct Project Management for multiple sites· May participate in training of staff.· Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application.· Strong verbal and written communication skills.· Strong attention to detail and organizational skills.· Able to prioritize in complex, fast-paced environment.· Creates work plans and monitors accomplishments.· Will contribute to the development of the project plan for the business group.· Effectively sets priorities to meet goals on budget and on time.· Demonstrates strong people/program management skills.· Is resourceful, maintains effective pace and gets things done.· May manage individuals and/or other managers in remote locations.· Insists on the highest standards from self and others. Drives accountability for results.· Keeps others informed of information that contributes to the performance of the team, department or company.· Engenders trust and respect in all working relationships.· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities.· May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management.· Assist in recruiting efforts.· Deliver quality service and ensure all customer demands are met.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 10+ years of relevant engineering experience managing large scale services. · At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills. · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline.· 5+ years of relevant engineering experience managing large scale services.· At least 3 years building strong, successful technical teams in a similar culture.· High degree of organization and detail-orientation.· Excellent written and verbal communications skills.· Proven track record of success in delivering complex projects.· Prior ownership of the operation of a mission-critical team and/or product.· Ability to consistently deliver results despite competing priorities and distractions.

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYD

Powering Positive Change(TM)Join Our Team at Maxeon: Manager, Enterprise Applications : Order:to:Cash: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As our Manager, Enterprise Applications : Order:to:cash and Logistics, based inMadhapur, Hyderabadand reporting to the Sr. Director : Enterprise Systems, your role will bepivotal in ensuring the seamless integration and optimization of IT solutions that drive the organizations supply chain processes. You will serve as the domain expert, collaborating closely with business stakeholders to translate their requirements into end:to:end system capabilities. Your primary responsibilities include providing hands:on expertise in Oracle E:Business Suite (or similar platforms) for Order Management, Shipping, Advanced Pricing, ATP, and Logistics processes. You will lead the design, implementation, testing, and support of these critical systems, ensuring alignment with the organizations IT strategy and roadmap. Additionally, you will oversee the development and deployment of solutions, drive adoption, and monitor performance metrics, working closely with cross:functional teams and external partners to deliver best:in:class solutions that enable the organizations growth and sustainable future.Make Your Mark: How You Will Drive Change::Driving the implementation and enhancement of IT solutions for Order to Cash (O2C), Available to Promise, Advanced Pricing, and Logistics domains.:Providing expert guidance on IT solutions and best practices to optimize process performance and align with business objectives.:The validation and translation of business requirements into comprehensive system capabilities, ensuring alignment with IT strategy and roadmap.:Ensuring seamless application support in a 24x5 environment, meeting agreed SLAs, and providing on:call support for critical incidents.:Collaborate closely with domain consultants, enterprise architects, and cross:functional leaders to assess impacts, develop solutions, and drive alignment across functions.:Lead and mentor a team of business analysts, ensuring detailed documentation of functional requirements and effective impact assessments for business initiatives.Your Toolkit: Skills That Make a DifferenceEssential for your Success::Minimum 15 years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X) or similar platforms.:Extensive expertise in Order Management, Shipping, Advanced Pricing, intercompany, Available to Promise (ATP) business processes.:Proven track record of end:to:end implementations and Global rollouts for reputable MNCs.:Strong experience with requirements gathering, solution design, configurations, testing, post:production support, and documentation.:Hands:on experience in Inventory, Order Management, Advanced Pricing, Sourcing, Warehouse Managem

Powering Positive Change(TM)Join Our Team at Maxeon: Manager : Enterprise Applications : Source:To:Pay, WMS, and Quality: Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As ourManager, Enterprise Systems : S2P, WMS and Quality based in Hyderabad, India and reporting to the Sr. Director : Enterprise Systems you will play apivotal part in delivering comprehensive IT solutions for Source to Pay (S2P), Warehouse Management Systems (WMS), and Quality System processes, collaborating closely with business leaders to optimize performance. It involves planning, design, and lifecycle management within these domains, contributing significantly to our organizations growth and sustainability goals. As a Domain Expert, youll provide hands:on guidance on IT solutions and best practices, ensuring alignment with our IT strategy and roadmap. Youll lead teams, manage project issues, and serve as a key liaison for system:related matters, ensuring seamless operations and continuous improvement. If youre passionate about leveraging technology to drive business efficiency and innovation, this role offers an exciting opportunity to make a tangible impact within our dynamic organization.Make Your Mark: How You Will Drive Change::Overall design, build and delivery of IT solutions / architecture in the areas of Source to Pay, WMS and Quality Systems.:Lead in S2P, WMS, and Quality domains, guiding IT solutions and best practices.:Validate business needs and ensure solutions align with IT strategy and roadmap.:Provide hands:on oversight for solution development and deployment, ensuring alignment with stakeholder criteria.:Collaborate with stakeholders to drive solution adoption and measure performance effectiveness.:Lead cross:functional teams to detail requirements and impact assessments for projects.:Serve as a point of escalation for issues, develop mitigation plans, and communicate project status.:Provide expertise to optimize processes and enhance business performance.:Ensure 24x5 application support within agreed SLAs, including on:call support for critical incidents.:Estimate resources and efforts for projects to ensure successful delivery.:Act as a SPOC for escalated system issues, driving containment fixes and permanent resolutions.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Bachelor's degree in computer science, Information Technology, Business Administration, or related field.:15+ years of hands:on experience in implementing and supporting Oracle E:Business Suite (R12.2.X), Coupa, or similar platforms.:Extensive ex

Lead a team of Renewal Managers, prioritizing both results and employee morale.Ensure successful customer renewals within designated segments and territories by guiding and mentoring Renewal Managers and Customer Care Specialists.Contribute to establishing, implementing, and upholding a service level agreement, including defined expectations and time frames for issue resolution for end users. Optimize Renewal resources for peak performance, overseeing allocation for customer inquiries, projects, administrative tasks, and leave time.Interact with customers as needed to mitigate risk and secure renewals. Monitor trends and provide feedback to various teams including Professional Services, Labs, Sales, and Training Services.Evaluate, refine, and oversee performance metrics for Renewal activities, identifying areas for improvement and preventing future problems. Contribute to staffing plans, including conducting interviews, providing feedback on promotions, and developing a training program to enhance customer service and technical expertise.Foster a vibrant and merit-based work culture that attracts top talent.Coach and lead the team by providing appropriate training, removing obstacles to performance, and promoting developmentMinimum of 8+ years of renewals, technical account support or account management experience desirable; or bachelor's degree; or relevant experienceMinimum of 4 years of experience in a staff leadership position or relevant experiencePrior SaaS Customer Service or Account Management leadership a plusAbility to be flexible in work schedule including nightsExperience with HRIS, CRM and / or ATS is a plus