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Team Manager, Account Health Support
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a good record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
Project Manager
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Our SFDC PMO/Program/Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC PMO/Program/Project Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success- Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 9 Years of work experience in IT Project implementation - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Risk Management Coordinator , Book Risk Management
Amazon, Hyderabad, TS, IN
DESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or lessThe Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!The Risk Management Coordinator will:- Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels- Identify opportunities to eliminate process redundancy- Leverage technology and innovation to bring continuous improvement to the operational processes- Works effectively in a cross-functional environment- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store- Draft SOPs for the team to improve the customer experience and/or internal efficiency- Assist team with performance improvement efforts- Identifies gaps in controls and processes and escalates to manager- Maintain subject matter expertise specific to job functions and general industry awareness- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM- Drive root cause analysis of escalations- All other duties as assignedKey job responsibilitiesAt Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or lessThe Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!The Risk Management Coordinator will:- Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels- Identify opportunities to eliminate process redundancy- Leverage technology and innovation to bring continuous improvement to the operational processes- Works effectively in a cross-functional environment- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store- Draft SOPs for the team to improve the customer experience and/or internal efficiency- Assist team with performance improvement efforts- Identifies gaps in controls and processes and escalates to manager- Maintain subject matter expertise specific to job functions and general industry awareness- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM- Drive root cause analysis of escalations- All other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Must be fluent in written and verbal communication- A passion for reading.- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.- Ready to work in 24/7 support model- Ability to work in a fast-paced, production-oriented environment.- Exceptional level of organizational skills.- Possess accountability for executing the self-publishing review to achieve operational goals.- Willingness to challenge status quo.- Must be able to think creatively and possess strong analytical and problem solving skills.- Experience in identifying opportunities to simplify and/or automate complex processes.- Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)- 2+ years of work experiencePREFERRED QUALIFICATIONS- Previous publishing experience.- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus- Strong data analysis tools, using MS excel and similar software- Strong technical and analytical aptitude, including some knowledge of statistics.-Experience in digital media and knowledge of the publishing industry is a plus.- Fluency in a European languages, Hindi, Arabic, or Japanese (written and verbal) a plus
Team Manager, Account Health Support
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world class support to Sellers selling on the Amazon. We strive to predict the Seller's needs before they recognize they may have a problem. The Account Health Support Team Manager are responsible for the overall long-term success of the program and ensuring the expansion, frugality, and highest standards are met. High level of input and engagement on strategy marketplaces and all verticals within AHS. The Team Manager is responsible for ensuring that our Operations Team is providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. In additional, they are responsible for leading worldwide pilot initiatives and effectively calibrating with Program Managers on timelines, execution and results. They work in close conjunction with the Site Manager and Global Process Office and are a pivotal part of the long-term success of the program and the rebuilding/maintenance of trust between Sellers and Amazon. The successful candidate will have a commitment to achieving excellence in the Operations and Seller experience, and therefore a record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. Key job responsibilitiesThe ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for engagement, fostering teamwork and collaboration towards achieving team goals. Tenacious, enthusiastic, and passionate about the employee experience. Other key strengths include: solid organization, ability to prioritize and work under pressure on a number of projects at the same time, enthusiasm toward teammates and team objectives, and good interpersonal skills. A day in the lifeGood business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for good service to our Sellers. This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a good commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Good communication skills as well as a good technical and analytical aptitude are required.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSGraduate in any stream.Arabic Language skills preferred.Good communication skills in both written & verbal • Demonstrates good time-management skills and the ability to work independently while using.• Demonstrates the ability to self-manage on priority tasks, objectives and work planning.• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.PREFERRED QUALIFICATIONSInterpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
Accountant : Career
, hyderabad, IN
ResponsibilitiesPerforms more complex accounting activities in accordance with accounting principles and standards to control the organizations financial resources and ensure that it complies with all relevant regulations, laws, and reporting requirements. Reconciles more complex accounts and check the accuracy of journal entries to ensure that the general ledger is accurate and complete. Checks and analyzes financial information and prepare more complex financial reports and accounting statements so that senior management has accurate and timely information for making financial decisions. These reports may include profit and loss statements, balance sheets, depreciation statements, cash flow, debtor and creditor lists, repayment schedules, regulatory reports and filings. Provides technical accounting advice within area of expertise to functional or operational areas managers to help them develop revenue and expense budgets, understands financial reports, and manages their financial responsibilities. Coaches less experienced accounting staff and help them resolve problems.QualificationsCareer Level. Fully competent professional role. Requires in:depth knowledge and experience. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years and/or conclude. Impact of work is primarily within site or country.
Project Manager
, hyderabad, hyderabad district, IN
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Project Managerto join our team in Hyderabad, Telangana, India.Once You Are Here, You Will:- Maintain overall responsibility for project execution as per the customer standards/requirements within agreed duration (in SOW) to ensure the success of the project- Understand that the essential importance of business and technical processes is interrelated for project success - Daily activities include but not limited to:o Lead of project team ensuring on time delivery of high:quality work within the project budgeto Maintain daily Client relationship and communication, acting as first point of escalation for daily issues o Provide project data and status reporting to appropriate stakeholderso Manage good onsite:offshore co:ordination for optimal service deliveryo Review and approve project plans, estimates, and technical documentso Manage teams of hard:working individual and promote team cohesiveness Qualifications:Required:- 8 Years of work experience in IT - 5 Years of leading Agile methodology projects- 3+ Years working on end:to:end Salesforce Implementation Projects with at least 3+ Years managing and understanding of general Salesforce standard functionality and features (Sales, Services and Marketing), Apex Programming and Force CapabilitiesPreferred Qualifications:- PMI PMP/ACP Certification preferred- Salesforce Certifications preferred- Comprehensive understanding of Project Delivery Lifecycle and Agile MethodologiesIdeal Mindset:- Encouragement. You are the leader and provides motivation, direction, and support to your team.- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Strong work ethic. You are a team player and lead by example. Able to support the project on a Rotational shift basis (24*7) and Hybrid Onsite ScheduleAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Program Manager I, ROC Central, Linehaul
Amazon, Hyderabad, TS, IN
DESCRIPTIONWe have an exciting opportunity for an ambitious and experienced Compliance Manager to join our team, supporting EU and NA Surface Transportation. The Program Manager I will be responsible to understand our compliance obligations and ensure business partners are aware of what they mean. This role is not just about knowing about what is happening today but also looking ahead to what is coming up tomorrow and taking proactive steps to minimize impact to Operations and most importantly our customers. You will partner with risk teams, Operation Leaders, and Tech Teams to name a few. You will have the chance to really make your mark in a highly visible role, solving complex problems in a fast-changing environment across more than 25 countries. If this sounds like what you would be looking for in your next role, we would love for you to join us!Key job responsibilities• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific prevention processes, tools, and policies• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the futureNew Launch support: work with key stakeholders and Project teams to ensure all R&C related requirements are met and solution designed for a new launch is 100% compliant from Day 1. – Ongoing compliance: Design audit strategy of high-risk processes. Partner with business to conduct these audits to identify compliance violations and design mitigation through product/process solutions. Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues. Seeking opportunities and anticipating challenges/obstacles our compliance teams could face as the global business, regulatory landscape, and technical capabilities evolve. And work with team to address those challenges. You will ensure any non-compliance risks are documented in the Surface Transportation risk register with clear mitigation plans in place to resolve and effective reporting to Leadership. -Relationship management: working collaboratively and transparently with leadership, Operations and tech teams, to ensure alignment between core business priorities and compliance priorities. Policy Standardization and Simplification to meet customer needs and compliance requirements. You will keep apprised of trends, best practice and upcoming changes which may impact EU Surface Transportation We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ Years experience with project/program management working with cross-functional teams- 2+ years experience using data and metrics to drive improvements- Experience in Supply chain Management- Experience in investigations, Risk Management- Experience managing relationships with stakeholders, and working on, and delivering projects in the face of ambiguity- Experience preparing reports identifying findings and providing recommended remediation strategies and solutionsPREFERRED QUALIFICATIONS- Bachelor’s Degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases- Experience building processes, project management, and schedules