DESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or lessThe Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!The Risk Management Coordinator will:- Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels- Identify opportunities to eliminate process redundancy- Leverage technology and innovation to bring continuous improvement to the operational processes- Works effectively in a cross-functional environment- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store- Draft SOPs for the team to improve the customer experience and/or internal efficiency- Assist team with performance improvement efforts- Identifies gaps in controls and processes and escalates to manager- Maintain subject matter expertise specific to job functions and general industry awareness- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM- Drive root cause analysis of escalations- All other duties as assignedKey job responsibilitiesAt Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or lessThe Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!The Risk Management Coordinator will:- Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels- Identify opportunities to eliminate process redundancy- Leverage technology and innovation to bring continuous improvement to the operational processes- Works effectively in a cross-functional environment- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store- Draft SOPs for the team to improve the customer experience and/or internal efficiency- Assist team with performance improvement efforts- Identifies gaps in controls and processes and escalates to manager- Maintain subject matter expertise specific to job functions and general industry awareness- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM- Drive root cause analysis of escalations- All other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Must be fluent in written and verbal communication- A passion for reading.- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.- Ready to work in 24/7 support model- Ability to work in a fast-paced, production-oriented environment.- Exceptional level of organizational skills.- Possess accountability for executing the self-publishing review to achieve operational goals.- Willingness to challenge status quo.- Must be able to think creatively and possess strong analytical and problem solving skills.- Experience in identifying opportunities to simplify and/or automate complex processes.- Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)- 2+ years of work experiencePREFERRED QUALIFICATIONS- Previous publishing experience.- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus- Strong data analysis tools, using MS excel and similar software- Strong technical and analytical aptitude, including some knowledge of statistics.-Experience in digital media and knowledge of the publishing industry is a plus.- Fluency in a European languages, Hindi, Arabic, or Japanese (written and verbal) a plus

Global Helpdesk Manager

, hyderabad, IN

Powering Positive Change(TM)Join Our Team at Maxeon: (Global Helpdesk Manager) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more about MaxeonAre you ready to power positive change?Your Mission: As our Global Helpdesk Manager, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting, and training representatives, and establishing customer service standards. The role requires a strong technical background, problem:solving, and excellent communication skills.Make Your Mark: How You Will Drive Change::Day:to:day management, resource planning and work allocation to meet agreed service levels.:Recruit, train and support help desk representatives and technicians:Set specific customer service standards:Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.:Contribute to improving customer support by actively responding to queries and handling complaints:Establish best practices and implement ITIL standards.:Analyze the business requirements of all departments to determine their technology needs:Develop daily, weekly, and monthly reports on help desk team's productivity:Define team goals and lead staff to achieving desired results, and while being accountable for team performance.:Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.:Develop and maintain knowledge base:Other tasks that will be assigned by the leader from time to timeYour Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anyway Your experience is more than just a list of technical skills.:Degree in Information Technology, Computer Science, or equivalent:Minimum 7 years' experience in Service Desk, IT call center handling, IT service delivery or related end user facing services:Ability to develop rapport, trust, and open communication that enhances the growth and performance of direct reports:Experience as team lead managing a team of SD Agents work matters including their duty roster planning, issues, concerns, escalations, trainings etc:Strong planning skills and analytical:Common desktop hardware software knowledge, M365 services, Active Directory, network and system.:Good verbal and written communication skills, able to work in a team, possess cross:culture experience, project management skillsLife at Maxeon: Beyond the JobAt Maxeon, we are committed to creating an environment