XPO India Shared Services LLPESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5:8 responsibilities along with percentage of time associated with each).:15: Provide system and customer support to users, collaboration with both internal IT and business stakeholders.:15 : Monitor system and application performance; troubleshoot and resolve escalated issues.:60 : Managing resource, planning tasks, process improvement planning.:10 : Document Processes and controls.EDUCATION/EXPERIENCE:stylelist:style:type:square::Required Education/Experience: stylelist:style:type:circle::Bachelors degree stylelist:style:type:square::Desirable Education/Experience: stylelist:style:type:circle::6 years of direct experience with Oracle E:Business Suite (EBS):8 years of experience in IT solutions development:Strong knowledge of the Procure:to:Pay and Order:to:Cash processes.:Proven ability understanding of the functionality of multiple transportation:related systems.:Technical curiosity and the willingness to learn additional development tools and languages.:Working knowledge of query tools (PL/SQL, Toad, SQL Plus):Demonstrated knowledge of the IT software development life cycle methodologies and processesSUPERVISORY RESPONSIBILITIES: :Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.stylelist:style:type:circle::Establish and foster relationships with Business Stakeholders and IT Service Providers. :Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.:Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.stylelist:style:type:circle::Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans. :Closely work with ITs Internal Audit team and SOX partner to ensure ITGCs and SOX compliance. :Develop an:d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.:Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.stylelist:style:type:circle::Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth. :Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.:A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.stylelist:style:type:circle::Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.:Monitor, report and document system and performance issues. :Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.:Develop SLAs (service level agreements) and benchmark each system's availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.Help evolve our Change Management process to support DevOps.XPO India Shared Services LLP

Front Line Manager, - Machine Learning Data Ops, Manager I, MLD Ops, GO-AI

Amazon, Hyderabad, TS, IN

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.Key job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Executing specific people programs on coaching and development and team engagement.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifeManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs. About the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - onsite HYDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified. - Preferred work location: BNM HYD

Program Manager II , GCW, GO-AI GCW

Amazon, Hyderabad, UP, IN

DESCRIPTIONAn ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the sameAbout the teamWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.We are open to hiring candidates to work out of one of the following locations:Virtual Location - UPBASIC QUALIFICATIONS- 5+ years of leading large complex programs experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

Lead Analyst : Oracle SCM (Procurement)

, hyderabad, IN

Powering Positive Change(TM)Join Our Team at Maxeon: Lead Functional Analyst : Oracle SCM (Procurement) : Where Innovation Meets SustainabilityWho We Are: Pioneers in Solar Energy at Maxeon, were not just harnessing the power of the sun, were leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 39 years : from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change(TM) every day.We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic teamLearn more aboutMaxeonAre you ready to power positive change?Your Mission: As ourLead Functional Analyst : Oracle SCM (Procurement)based in Madhapur, Hyderabadand reporting to the Manager : Enterprise Systems (S2P, WMS and Quality), your role will be pivotal indelivering end:to:end IT solutions that streamline and optimize the organizations supply chain operations. You will serve as the domain expert, collaborating closely with business stakeholders to translate their requirements into system capabilities. Your primary responsibilities include providing expert advice and support for Oracle SCM modules such as Inventory, Purchasing, iProcurement, Sourcing, iSupplier, and WMS, as well as Enterprise Command Center dashboards. You will work closely with cross:functional teams to ensure seamless integration, impact assessment, and solution design across processes, systems, and data. Additionally, you will play a key role in system implementations, rollouts, testing, support, and maintenance, driving adoption and monitoring performance metrics to enable the organizations sustainable growth and operational efficiency.Make Your Mark: How You Will Drive Change:Leading Solution Design and Implementation: stylemargin:bottom:11.0px::Translate business requirements into end:to:end system capabilities for Oracle SCM modules, including Inventory, Purchasing, iProcurement, Sourcing, iSupplier, and WMS.:Collaborate with cross:functional teams to ensure seamless integration, impact assessment, and solution design across processes, systems, and data.:Oversee system implementations, rollouts, testing, and deployment, ensuring alignment with business objectives and industry best practices.Optimizing Performance and Adoption: stylemargin:bottom:11.0px::Monitor and analyze system performance metrics to identify areas for improvement and optimization.:Drive solution adoption by working closely with stakeholders, providing training, and ensuring user:friendly experiences.:Serve as a subject matter expert, providing expert advice and support to stakeholders on Oracle SCM functionalities and best practices.Ensuring Compliance and Security: stylemargin:bottom:11.0px::Collaborate with internal and external auditors to ensure compliance with SOX controls, GDPR, and other regulatory requirements.:Work closely with information security teams to implement secure solutions that protect sensitive data and maintain business continuity.Your Toolkit: Skills That Make a DifferenceEssential for your Success: We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Dont worry if you dont tick all the boxes : apply anywayYour experience is more than just a list of technical sk